Manage Enerjoy

How to cancel enerjoy and protect your south african consumer rights

Understanding enerjoy and why you might want to leave

Enerjoy is a subscription-based wellness platform that delivers guided meditation and mindfulness sessions through apps and a web portal. The service aims to support your mental well-being with on-demand audio content, but if it's no longer meeting your needs or your budget, you have every right to cancel without penalty.

Many South African subscribers sign up through Apple App Store, Google Play, or directly via Enerjoy's website. The path to cancellation depends on where you subscribed, and knowing the difference matters because each platform has its own rules about refunds and timing.

Why south africans cancel enerjoy

Common reasons include budget constraints, lack of engagement with the content library, overlapping wellness subscriptions, or the service simply not fitting your lifestyle. Whatever your reason, Stopee is here to guide you through the process so you keep control of your money and your data.

Enerjoy's reach in south africa

While Enerjoy officially supports Switzerland, the app is available for download in South Africa through both app stores. However, availability and billing terms can vary by platform. Your subscription method determines your cancellation route and refund eligibility under South African consumer law.

Your consumer rights in south africa

As a South African consumer, you are protected by the Consumer Protection Act (CPA), which requires businesses to disclose subscription terms clearly, charge fairly, and honour cancellation requests within a reasonable timeframe.

What the consumer protection act means for your enerjoy subscription

The CPA mandates that Enerjoy must provide transparent pricing, clear renewal dates, and a straightforward cancellation method. You have the right to cancel at any time, and the company must acknowledge your cancellation within 10 business days. If Enerjoy refuses to cancel your subscription or charges you after cancellation, you can escalate to the National Consumer Commission (NCC) for enforcement.

Keep detailed records of every purchase confirmation, cancellation request, and billing statement. If a dispute arises, these documents are your proof and your leverage with Stopee's guidance and the NCC.

Escalation points if enerjoy refuses to respond

If you cancel via app store or web and Enerjoy ignores your request or continues charging, contact the National Consumer Commission at ncc@thencc.org.za. Provide your subscription ID, cancellation date, and proof of payment. The NCC has legal power to force refunds and penalise non-compliance.

Enerjoy subscription pricing and plans

Enerjoy does not publish pricing in South African Rand (ZAR) on its public website. Prices are displayed in-app at the point of purchase and vary by country and platform.

Where to find your plan details

To view your current plan and billing amount, open the Enerjoy app, log into your account, and navigate to settings or subscription details. For web purchases, log into Enerjoy's website and check your account or billing section. You can also contact Enerjoy customer support directly for a price breakdown.

How to cancel enerjoy step by step

Your cancellation process depends entirely on which platform you used to subscribe. Each method is straightforward, but timing is critical because the app and app store subscriptions are separate from web-based subscriptions. Stopping the app does not cancel your subscription.

Cancel via apple app store

If you subscribed through your iPhone or iPad, you must manage the subscription through Apple ID settings, not the Enerjoy app itself. Apple controls the billing, so Apple controls the cancellation.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Enerjoy.
5. Tap Cancel Subscription.
6. Confirm cancellation; you will retain access until the current period ends.

Pro tip: Cancel at least 24 hours before your next billing date to avoid an unwanted charge. If you are billed despite cancellation, contact Apple directly through Settings > Your Name > Media & Purchases > Problem with Purchase, and Apple will investigate within 48 hours.

Warning: Deleting the Enerjoy app does not cancel your subscription. Your payment method will still be charged unless you cancel through Apple ID settings.

Cancel via google play

Android users who subscribed via Google Play follow a similar process. Google manages your subscription billing and cancellation.

1. Open Google Play Store on your Android device.
2. Tap your profile icon (top right).
3. Tap Payments and subscriptions.
4. Select Subscriptions.
5. Find and tap Enerjoy.
6. Select Cancel subscription and confirm.

Pro tip: Cancel at least 24 hours before your renewal date. Google will not charge you again, and you keep access until the billing period ends.

Warning: Uninstalling the app does not cancel your subscription. You must use Google Play settings to stop auto-renewal.

Cancel via enerjoy's website

If you subscribed directly on Enerjoy's website (not through an app store), you manage cancellation through your Enerjoy account dashboard.

1. Visit Enerjoy's website and log into your account.
2. Navigate to Account Settings or Profile.
3. Locate the Subscriptions or Billing section.
4. Select your active subscription.
5. Click Cancel Subscription or similar option.
6. Confirm the cancellation and save.

After confirming, you should receive an email confirmation with a cancellation date. Keep this email for your records. You will retain access to Enerjoy until the end of your current paid period.

Pro tip: If you cannot find the subscription settings, email Enerjoy's support team with your account email address and request manual cancellation. Include the phrase "I request immediate cancellation of my subscription effective today" to make your intent clear.

What happens after you cancel enerjoy

Cancelling feels like letting go, but you remain in control during the transition. Here's what to expect after you confirm your cancellation.

Your access after cancellation

When you cancel, Enerjoy grants you access to the full library until the end of your current paid billing period. If you cancel mid-month on a monthly plan, you keep access until the end of that month. Annual subscribers keep access until the anniversary date.

Enerjoy will not charge you again after the current period expires. No surprise charges, no automatic renewal. Your subscription simply stops.

Your data and account removal

Enerjoy retains your account data (email, saved sessions, preferences) according to its privacy policy. If you want your data deleted, send a written request to Enerjoy's support email with the subject "Data Deletion Request under POPIA" (Protection of Personal Information Act). Enerjoy must respond within 20 business days under South African data protection law.

Pro tip: Request data deletion only if you are certain you will not resubscribe. Once deleted, you cannot recover saved preferences or session history.

Refund eligibility and how to request one

Refunds are possible, but eligibility depends on where you subscribed. App store purchases follow the app provider's rules, while web purchases follow Enerjoy's policy. Acting quickly is essential because refund windows are narrow.

Refunds for apple app store purchases

Apple controls refunds for App Store subscriptions. You must request refunds directly from Apple, not Enerjoy. Apple considers refunds on a case-by-case basis within 45 days of purchase.

1. Open Settings on your device.
2. Tap your name and select Media & Purchases.
3. Tap Problem with Purchase or Report a Problem.
4. Find your Enerjoy charge and select it.
5. Choose your reason (e.g., "I did not authorise this" or "I no longer wish to use this").
6. Submit your request and wait for Apple's review.

Apple typically responds within 48 hours. If approved, the refund appears in your original payment method within 3 to 5 business days. Stopee recommends being honest in your reason; Apple can detect vague claims.

Refunds for google play purchases

Similar to Apple, Google Play processes refunds independently. You have up to 48 hours after purchase to request a full refund; after that, only partial refunds or credits are possible.

1. Open Google Play Store.
2. Tap your profile icon.
3. Select Payments and subscriptions, then Subscriptions.
4. Find Enerjoy and tap it.
5. Select Report a problem.
6. Choose your reason and submit.

Google reviews your request within 24 to 48 hours. If approved, the refund posts to your payment method within 3 to 5 business days.

Refunds for enerjoy website purchases

Enerjoy's money-back policy offers a full refund if you request it within 30 days of your initial web purchase and before your subscription period ends. After 30 days, refunds are at Enerjoy's discretion.

1. Log into your Enerjoy account on the website.
2. Locate your purchase receipt or invoice in your account or email.
3. Email Enerjoy support with the subject "Refund Request" and include your order ID, purchase date, and reason.
4. Keep a copy of your email for records.
5. Enerjoy will respond within 5 to 10 business days.

If approved, the refund takes approximately 14 days to process and return to your original payment method. Warning: If you cancel your subscription before requesting a refund, Enerjoy may deny the refund on the grounds that you received the service for the full period.

Pro tip: Request refunds within the first 7 days of purchase to increase approval odds. Be specific about your reason (e.g., "The content did not match the description" or "Technical issues prevented access"). Vague requests are often denied.

Common mistakes that delay or block your cancellation

Cancellation feels urgent, and rushed decisions often backfire. Here are the traps that catch most South African subscribers and how to avoid them.

Deleting the app without cancelling the subscription

The single biggest mistake is uninstalling Enerjoy and assuming the subscription stops. It does not. Your payment method continues to be charged every month or year until you formally cancel through app store settings or the Enerjoy website. Stopee has seen hundreds of subscribers charged months after deleting the app.

Fix: Before you touch the delete button, cancel the subscription through Apple Settings, Google Play, or Enerjoy's website. Only then delete the app if you wish.

Missing the 24-hour cancellation window on app stores

Apple and Google require cancellations to be submitted at least 24 hours before your renewal date. If you cancel within 24 hours of renewal, you will be charged. Calendar reminders are your friend.

Fix: Set a phone reminder for 48 hours before your renewal date. This gives you a two-day buffer.

Requesting refunds after the 30-day window

Enerjoy's money-back policy has a strict 30-day window for web purchases. After 30 days, you are outside the refund window and must make a formal complaint through the National Consumer Commission if you believe you were overcharged.

Fix: Request refunds within the first 14 days of purchase. This gives Enerjoy time to process and you time to escalate if denied.

Not keeping cancellation confirmations

If Enerjoy charges you after cancellation, your confirmation email is proof. Without it, you have no evidence that you cancelled, and disputing the charge becomes harder. Screenshot or forward confirmations to a safe email folder.

Fix: For every cancellation, save the confirmation screen, email, or receipt. Label it clearly with the date and service name.

Cancelling without understanding your remaining access

Some subscribers cancel and immediately lose access, thinking they have done something wrong. You are entitled to access until the end of the billing period; losing it immediately signals a system error. Contact support if access drops before the stated end date.

Fix: After cancellation, check your account the next day to confirm access is still active. If it is not, email support immediately with your cancellation confirmation.

Enerjoy cancellation checklist

Use this checklist to ensure your cancellation is complete and you are protected.

Keep or cancel: should you stay with enerjoy

Before you cancel, pause and ask whether Enerjoy truly is not working for you or whether a small adjustment might help. Here is a quick framework.

If cost is the blocker, you might pause instead of cancel. Contact Enerjoy support and ask about a free trial extension or a temporary hold on your subscription.

Enerjoy contact and cancellation address

If you need to escalate a cancellation dispute or contact Enerjoy directly, use the following information.

Enerjoy customer support email: Available through the Enerjoy website support or help section. Log into your account and submit a support ticket for fastest response.

National Consumer Commission (South Africa): ncc@thencc.org.za | Phone: 0860 102 881 | Use this contact if Enerjoy refuses to cancel or continues charging after cancellation.

Apple Support (for Apple App Store issues): reportaproblem.apple.com

Google Play Support (for Google Play issues): support.google.com/googleplay

Your path forward with stopee

Cancelling Enerjoy is straightforward when you know which lever to pull and in what order. Whether you are leaving due to budget pressure, lack of engagement, or simply wanting to reset, Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and avoid surprise charges.

You now understand the Consumer Protection Act's power on your side, the exact steps to cancel through your platform, refund timelines, and escalation paths if Enerjoy ignores your request. Keep your confirmation emails, set cancellation reminders 48 hours early, and do not hesitate to contact the National Consumer Commission if the company refuses to honour your cancellation.

Visit Stopee.com for additional guides on cancelling other South African subscriptions and protecting your consumer rights. You are in control.