Manage Verb Energy

How to cancel verb energy subscription in south africa: your complete guide

What is verb energy and why you might want to cancel

Verb Energy is a subscription service that delivers bite-sized energy bars made from coffee and green tea extracts directly to your door. The bars are designed to give you a quick energy boost without the jittery feeling that comes from traditional caffeine products. If you've signed up for a recurring subscription but no longer need the product, Stopee is here to help you navigate the cancellation process step by step.

How verb energy works

Verb Energy operates as an online subscription business based in New York, with additional operations in Boston, Massachusetts. You order through their website, set up a recurring delivery schedule, and receive your energy bars on a schedule you choose. The company focuses primarily on United States operations and pricing in USD, which means South African customers may face additional considerations around currency conversion, shipping costs, and customer support response times.

Why south african customers should understand their rights

As a South African consumer ordering from an international company, you're protected by local consumer protection legislation regardless of where Verb Energy is based. The Consumer Protection Act and the Electronic Communications and Transactions Act (ECTA) give you specific rights around cancellations, refunds, and dispute resolution. Understanding these protections before you cancel ensures you know exactly where you stand if issues arise.

Your consumer rights in south africa when cancelling subscriptions

South African law provides you with clear protections when dealing with online retailers and subscription services, even international ones.

Statutory rights under south african consumer protection law

The Consumer Protection Act grants you a cooling-off period for distance contracts (orders placed online). You have the right to cancel most online purchases within 5 business days of receiving your goods without penalty, provided you haven't used the product. For ongoing subscriptions, you have the right to cancel at any time unless a specific contract term applies.

The ECTA also protects you by requiring clear disclosure of all subscription terms before you commit to payment. If Verb Energy didn't clearly display cancellation terms, refund policies, or total costs before you subscribed, you have grounds to dispute charges or request a full refund. Keep copies of all confirmations and terms pages for your records.

What to do if verb energy refuses to cancel or refund

If Verb Energy doesn't respond to your cancellation request within 10 business days, or refuses to refund you after cancellation, you can escalate your complaint to the National Consumer Tribunal or your provincial Consumer Commissioner. Document every communication attempt, including dates, channels (email, text), and responses. Stopee recommends keeping screenshots of all exchange details in case you need to file a formal complaint.

Methods to cancel your verb energy subscription

You have three main pathways to cancel, depending on how you signed up and which you find easiest to navigate.

Cancelling through your account settings

If you created a direct account with Verb Energy on their website, your best first option is to log in and look for subscription management settings. Sign in to verbenergy.co, navigate to your account or settings area, and look for options to skip, delay, or cancel your next shipment. Stopee knows that not every company makes this obvious, so if you can't find a dedicated cancel button, you'll need to contact support directly.

Cancelling if you subscribed through the app store or google play

If you set up your Verb Energy subscription through Apple's App Store or Google Play Store, you cannot cancel directly through Verb Energy's website. Instead, you must cancel through the platform where you subscribed. Apple and Google handle the billing relationship, not Verb Energy. This is a common point of confusion, so pay close attention: cancelling through Verb Energy's website will not stop charges if your subscription runs through the App Store or Google Play.

Cancelling via direct customer support

Verb Energy provides customer support through text messaging and email. You can reach them by texting HEYVERB to 470-27, or by emailing hello@verbenergy.co. This method is slower than account self-service, but it leaves a written record of your cancellation request, which Stopee strongly recommends keeping for your protection.

Step-by-step cancellation process

Follow these numbered steps for the method that applies to your situation.

Cancel through your account (direct subscription)

1. Open your web browser and go to verbenergy.co
   • Ensure you're on the official Verb Energy website, not a third-party retailer
2. Sign in using your email address and password
   • If you've forgotten your password, use the "Forgot Password" link to reset it
3. Navigate to your account profile or dashboard
   • Look for tabs labeled "Account", "Subscriptions", "Orders", or "Billing"
4. Find your active subscription and look for a "Cancel", "Skip", "Manage", or "Edit" button
   • Warning: Some companies hide cancellation buttons deliberately, so check all sections of your account settings
5. Click the cancellation option and follow the on-screen prompts
   • The system may ask you why you're cancelling; provide honest feedback if you're comfortable doing so, but this is optional
6. Confirm your cancellation and take a screenshot of the confirmation page
   • Pro tip: Email this screenshot to yourself and to hello@verbenergy.co as a backup record

Cancel through apple app store

1. Open the Apple App Store on your iPhone or iPad
   • Do not use the Verb Energy app itself
2. Tap your profile icon in the top right corner
   • This is usually a circle with your initials or photo
3. Select "Subscriptions"
   • You'll see all active and expired subscriptions linked to your Apple ID
4. Find "Verb Energy" in your subscriptions list and tap it
   • If you don't see it, scroll down; expired subscriptions are listed separately
5. Tap "Cancel Subscription" or "Remove"
   • Apple will ask you to confirm; select the reason if prompted
6. Confirm cancellation and note the cancellation date shown on screen
   • Pro tip: Apple usually refunds the prorated portion of your current billing cycle if you cancel mid-cycle

Cancel through google play store

1. Open the Google Play Store app on your Android device
   • Or visit play.google.com on your desktop browser
2. Tap your profile icon in the top right
   • On desktop, click your profile icon in the top left
3. Select "Subscriptions" or "Manage subscriptions"
   • You'll see all active and past subscriptions
4. Tap "Verb Energy" from your subscriptions list
   • If you don't see it, it may have already been cancelled
5. Tap "Cancel subscription"
   • Google will ask for cancellation feedback; provide it or skip
6. Confirm your choice
   • Warning: Make sure you confirm the final prompt; sometimes two confirmation screens appear

Cancel via email or text

1. Prepare your account details
   • Have your email address, order number, and full name ready
2. Send an email to hello@verbenergy.co with the subject line "Cancel my subscription"
   • Include your full name, email address, and a clear statement: "I request immediate cancellation of my Verb Energy subscription"
3. Alternatively, text HEYVERB to 470-27 with your cancellation request
   • Keep the text short and clear: "Please cancel my subscription effective immediately"
4. Wait for a response within 2-3 business days
   • Pro tip: If you don't hear back within 5 business days, send a follow-up email with a copy of your first request
5. Request written confirmation of cancellation
   • Ask Verb Energy to confirm the exact date your subscription ends and when your last shipment will arrive

What happens after you cancel

Cancellation doesn't always mean your shipments stop immediately, and understanding the timing protects you from unexpected charges.

Your last delivery and billing cycle

When you cancel, Verb Energy will process your cancellation at the next scheduled billing date. If your subscription is set to renew on the 15th of each month and you cancel on the 10th, you'll receive one final shipment on or around the 15th. You'll be charged for that final order. If you cancel on the 16th, your subscription is already active for the next cycle, so you'll still receive that shipment and be charged accordingly.

Stopee recommends cancelling immediately after a shipment arrives to minimize final charges. Check your confirmation email to see your next renewal date, then time your cancellation accordingly.

Account access after cancellation

Your account typically remains open after cancellation so you can view your order history and contact support if needed. You won't be able to place new orders or reactivate your subscription unless you restart it manually. If you want to delete your account entirely and remove your personal data, contact Verb Energy support and request full account deletion under South African data protection principles.

Will you receive a refund after cancellation

Refund eligibility depends on the reason for cancellation and Verb Energy's stated policy, which is not clearly published for South African customers.

Verb energy's official refund policy

Verb Energy's Help Center references a returns and refunds FAQ, but the company does not publicly display a detailed, comprehensive refund policy on their website. This lack of transparency is a red flag that Stopee wants you to understand: without a clear written policy, you should expect case-by-case handling rather than automatic refunds. In South Africa, this ambiguity actually works in your favour legally, as the Consumer Protection Act requires businesses to clearly disclose refund terms upfront.

When you can request a refund

You have the strongest refund claim if you're cancelling within 5 business days of receiving a shipment without using the product. You also have grounds for a refund if the bars arrived damaged, expired, or were not as described. Any unauthorized recurring charges give you an immediate refund claim.

If you're simply cancelling because you no longer want the subscription, Verb Energy may not refund your most recent charge. However, any charges that occur after you submit a valid cancellation request are disputable, and you should dispute them through your payment provider if Verb Energy refuses to reverse them.

How to request a refund

1. Gather documentation
   • Collect your order number, invoice, receipt, photos of damaged packaging or expired products, and the date you received the order
2. Email hello@verbenergy.co with subject line "Refund request"
   • Clearly explain why you're requesting a refund and reference your order number
3. Include photos or evidence if the bars were damaged or defective
   • High-resolution images showing damage, expiration dates, or discrepancies with the order description strengthen your case
4. Wait 5-7 business days for a response
   • Stopee knows this can feel like a long wait, so follow up if you don't hear back
5. If Verb Energy denies your refund, dispute the charge with your bank or payment provider
   • Provide your bank with copies of all correspondence and evidence

Refunds for app store and google play subscriptions

If you subscribed through Apple or Google, you must request refunds through their platforms, not through Verb Energy. Apple generally allows refunds for subscriptions cancelled within 15 days of the initial charge. Google Play has similar terms. Contact Apple Support or Google Play Support directly with your order details and reason for the refund request.

Verb energy pricing and what it costs in south africa

Verb Energy publishes pricing in US dollars only, and no official South African Rand pricing is available on their website.

Current pricing overview

What you should know about international pricing

Because Verb Energy doesn't operate a South African storefront, you'll pay in USD if you order directly from their website. Your South African bank will convert USD to ZAR at the exchange rate on the day of charge, plus any international transaction fees (typically 1.5% to 3%). This means your final ZAR cost will vary depending on currency fluctuations. App Store and Google Play subscriptions are typically charged in ZAR if your device is set to South Africa as your region, which is more transparent.

For exact South African pricing and shipping costs, contact Verb Energy at hello@verbenergy.co or text HEYVERB to 470-27. Stopee recommends getting a written quote in ZAR before committing to a subscription.

Common mistakes to avoid when cancelling

Cancellation can feel stressful when you're not sure if it will actually work, especially with an international company that doesn't publish clear instructions.

Mistake one: assuming account login cancellation works for app store subscriptions

This is the most common trap. You log into verbenergy.co, can't find a cancel button, assume you're stuck, or you cancel through the website but keep getting charged by Apple or Google. If you subscribed through an app store, you must cancel through that exact platform. Verb Energy's website cannot stop charges billed through Apple or Google. Check your original confirmation email or payment history to see where you were charged.

Mistake two: not saving confirmation of cancellation

If you cancel by email or text and don't receive written confirmation, Verb Energy could claim you never requested cancellation and keep charging you. Always screenshot or save confirmation pages, and follow up with an email asking for written cancellation confirmation if you cancel via text. This paper trail protects you in disputes.

Mistake three: cancelling too close to your billing date

If you cancel on the day before or day of your scheduled charge, the payment may still go through because the system has already processed it. Wait until after a charge has posted and settled before planning your next cancellation to avoid overlapping charges. Some subscriptions have processing delays of 24-48 hours.

Mistake four: giving up after one contact attempt

Verb Energy support doesn't always respond quickly. If you email once and hear nothing for a week, many people assume the company ignored them and stop trying. Send a follow-up email after 5 business days. Document every attempt. Stopee has seen this persistence resolve dozens of cancellation issues because it forces a support response.

Common questions about verb energy cancellation in south africa

Can you cancel without paying the full month?

If you cancel mid-cycle, Verb Energy will process the refund or credit after the billing cycle completes, depending on their policy. Under South African consumer law, you have a 5-day cooling-off period for unused goods, which may give you grounds for a full refund if you're within that window. Contact support immediately if you believe you qualify.

What if you cancel but verb energy keeps charging you?

Document the cancelled subscription and the charges that continue after cancellation. Send a formal written complaint to hello@verbenergy.co with a copy of your cancellation confirmation. If charges continue beyond 10 business days, contact your bank and initiate a chargeback or dispute. In South Africa, banks must reverse unauthorized recurring charges within 20 business days if you submit evidence of cancellation.

How long does refund processing take?

Verb Energy does not publish refund timelines. Expect 7-14 business days from approval to refund posting in your account. Your bank may take an additional 3-5 business days to show the credit. If you don't see a refund within 21 days, escalate to your bank and the National Consumer Tribunal.

Checklist for successful cancellation

Use this checklist to ensure you've completed every step and protected yourself throughout the process.

Contacting verb energy in south africa

Use these contact methods to reach Verb Energy for cancellation, refunds, or other customer service issues.

Official contact details

Email: hello@verbenergy.co

Text support: HEYVERB to 470-27

Headquarters address: Verb Energy, New York, NY, United States (for formal correspondence)

Business address: Verb Energy, Boston, MA, United States (alternative for registered mail)

Expected response time: 5-10 business days (longer for international inquiries from South Africa)

If standard support doesn't respond

If Verb Energy doesn't respond within 10 business days, file a complaint with your provincial Consumer Commissioner or the National Consumer Tribunal. Provide copies of all your communication attempts, cancellation requests, and any unauthorized charges. South African authorities take non-responsive international retailers seriously.

Putting it all together: your cancellation action plan

Cancelling Verb Energy doesn't have to be complicated if you follow the right steps in the right order. First, identify where you subscribed. Second, use the correct cancellation method for your platform. Third, save every confirmation. Fourth, monitor for charges. Fifth, dispute any unauthorized recurring charges through your bank if they continue.

South African consumer law is on your side. You have statutory rights to cancel distance contracts, cooling-off periods for unused goods, and protection against unauthorized recurring charges. Verb Energy's lack of transparent refund policy actually strengthens your legal position because the Consumer Protection Act requires clear disclosure.

Stopee has helped thousands of consumers cancel international subscriptions safely and recover unauthorized charges. Our step-by-step guides, legal references, and real-world checklists ensure you're never left wondering whether your cancellation actually worked. Whether you're cancelling Verb Energy through your account, the App Store, or Google Play, you now have the knowledge and confidence to complete the process correctly and protect your money. Visit Stopee.com to access more cancellation guides, dispute templates, and consumer rights resources for South African subscribers.