Manage Maxbeauty

How to cancel maxbeauty and reclaim your beauty budget in singapore

Understanding maxbeauty and why you might cancel

Maxbeauty is a subscription-based beauty service that delivers curated skincare, makeup and accessory recommendations straight to your inbox or app. You pay a recurring fee (monthly, quarterly or bi-annually) and receive ongoing digital content and product selections tailored to your plan. Many Singapore consumers sign up for convenience, but life changes, budgets tighten, or the service simply stops matching your needs. If you've landed here, you're ready to take control and cancel - and Stopee is here to guide you through it.

The good news: cancelling Maxbeauty is straightforward once you know the exact steps. The challenge: Maxbeauty doesn't make the process obvious, and missing a single deadline could mean paying for another billing cycle. This guide walks you through every detail, protects you from common traps, and ensures you understand your consumer rights as a Singapore subscriber.

Is cancelling maxbeauty right for you?

Before you cancel, ask yourself: Are you actually using the curated selections? Is the SGD cost justified by the value you receive? Have you explored pausing your subscription instead of cancelling outright? Sometimes a temporary break suits your situation better than a permanent exit. However, if the service no longer serves you, cancellation is your right - and Stopee supports that choice fully.

Maxbeauty pricing and plans in singapore

Knowing what you're paying helps you calculate whether a refund is due and when your next charge date falls. Below is the current Maxbeauty pricing structure in SGD.

Pro tip: Check your email receipts or credit card statement now to confirm which plan you're on and when your next renewal date is. This single step saves you from accidental double-charges after cancellation.

Currency conversion and charges to watch

Maxbeauty displays base prices in USD on their website, but charges you in SGD at your checkout. The actual SGD amount depends on your payment method, store region settings, and any applicable goods and services tax (GST). Always verify the SGD amount on your final confirmation before paying. Exchange rate fluctuations mean your second renewal might cost slightly more or less than your first - another reason to monitor your billing dates closely.

How to cancel maxbeauty: step-by-step

Cancellation at Maxbeauty requires you to contact support directly via email - there is no self-service online portal or in-app cancellation button. Follow these exact steps to ensure your request is processed.

Email cancellation method

1. Identify your registered email address
   • Open your email client and find your original Maxbeauty confirmation or welcome email.
   • Note the exact email address associated with your Maxbeauty account (this must match the account holder).
2. Compose a cancellation email to Maxbeauty support
   • Send your message to: support@themaxbeauty.com
   • Use the subject line: "Cancel my Maxbeauty subscription" or "Unsubscribe"
   • In the body, write: "I request immediate cancellation of my Maxbeauty subscription effective [today's date]. Please confirm when my account is deactivated and confirm that no future charges will be applied."
3. Include your account details in the email
   • Your full name (as it appears on your account)
   • The email address registered to your account
   • Your subscription plan (monthly, three-month or six-month)
   • Your current billing cycle end date (if you know it)
4. Send the email and wait for confirmation
   • Maxbeauty typically responds within 24-48 business hours.
   • Keep a copy of your sent email as proof of your cancellation request.
5. Receive and document the confirmation email
   • Maxbeauty support will reply confirming that automatic renewal has stopped.
   • They may also provide a cancellation reference number or confirmation code - save this.
   • Forward this confirmation email to yourself in a dedicated "Subscriptions" folder for your records.
6. Verify your account access and final billing date
   • Log into your Maxbeauty account and check that your subscription status now shows "Cancelled" or "Pending Expiration".
   • Note the exact date your access expires (typically the end of your current billing period).

Timing: the critical 24-hour window

Warning: Maxbeauty bills your account on a recurring schedule. You must initiate cancellation at least 24 hours before your next renewal date to avoid being charged for the next billing cycle. If your next renewal is tomorrow, contact support today. Do not wait.

Pro tip: Set a phone calendar reminder for 5 days before your renewal date. This gives you a safety buffer if Maxbeauty's support is slow to respond.

App store purchases (iOS / android)

If you subscribed to Maxbeauty through Apple App Store (iOS) or Google Play Store (Android) rather than directly through Maxbeauty's website, you must cancel through the app store itself - not directly with Maxbeauty. Contact Apple Support or Google Play support and request cancellation of the Maxbeauty subscription. Maxbeauty support can assist, but the app store processes the final cancellation. This distinction matters because refund eligibility may differ.

Your consumer rights in singapore under the consumer protection act

As a Singapore consumer, you are protected by the Consumer Protection (Fair Trading) Act. This law gives you specific rights when you purchase a service like Maxbeauty.

What the law covers

Under the Consumer Protection (Fair Trading) Act, Maxbeauty must deliver services that match the marketing and description you saw at sign-up. If the service fails to perform as promised - for example, if the curated selections are irrelevant, the digital content is outdated, or the platform malfunctions repeatedly - you may be entitled to a refund or compensation, even if Maxbeauty's standard policy says "non-refundable".

Additionally, Singapore law requires subscription businesses to disclose automatic renewal terms clearly before you pay. If Maxbeauty buried these terms in small print or failed to get your explicit consent for auto-renewal, this is a breach of consumer protection principles.

When to escalate to CASE

If Maxbeauty refuses to refund you after cancellation and you believe they have breached consumer protection rules, escalate your complaint to the Consumers Association of Singapore (CASE). CASE is the official consumer advocacy body and can investigate your complaint at no cost to you. You can file a complaint via their website (case.org.sg) or by calling their hotline.

Pro tip: Before escalating to CASE, send Maxbeauty a final written notice (email) stating that you believe their service failed to match their marketing and that you are requesting a refund. Give them 7 days to respond. If they refuse, document everything and file your CASE complaint with copies of all emails, receipts and evidence.

Refund policy: what you actually get back

Maxbeauty's default position is that subscription fees are non-refundable and non-exchangeable if you cancel mid-period. No prorated refunds are offered as standard.

When you might qualify for a refund

• Money-back guarantee (if applicable): Maxbeauty sometimes advertises a 30-day money-back guarantee at checkout. If you purchased under this promotion, you may be eligible for a full refund within 30 days of your first charge, provided you can demonstrate active use (at least 14 consecutive days) and provide proof such as screenshots of activity or product selections. Request this refund in writing to support@themaxbeauty.com with the phrase "I am claiming the money-back guarantee" and attach your proof.
• Service failure: If Maxbeauty failed to deliver the promised service (broken app, no content updates, no product recommendations for your entire subscription period), you have grounds to request a partial or full refund under consumer protection law.
• Unauthorized billing: If you were charged after requesting cancellation, or if Maxbeauty charged you without clear consent for auto-renewal, you are entitled to a refund for those unauthorized charges plus any associated bank fees.
• Technical glitch: If you were double-charged due to a Maxbeauty system error, request an immediate refund and provide screenshots of your banking records showing the duplicate charge.

In every refund request, be specific about the reason, include dates and amounts, and remain polite but firm. Maxbeauty processes refunds more readily when faced with clear documentation and a justified reason.

Refund timelines

If Maxbeauty approves your refund, the amount is typically processed to your original payment method within 5-10 business days. Monitor your bank account or credit card statement. If the refund does not appear after 10 days, contact Maxbeauty again with your refund confirmation email and ask for a refund status update.

What happens after you cancel

Cancellation is not immediate - you retain access to Maxbeauty's content and features until the end of your current billing period.

Continued access and data retention

After you submit a cancellation request, your account remains active and fully functional until your paid period expires. For example, if you cancel on the 15th of a monthly cycle but your renewal date is the 30th, you can still access curated selections, download content and use the service for another 15 days. This is a feature, not a trap - you get what you paid for.

After your access ends, Maxbeauty may retain your account data and purchase history according to their privacy policy and terms. If you wish to delete your personal data entirely, send a separate request to support@themaxbeauty.com with the subject "Data deletion request under consumer privacy law" and provide your full name and email address. Request confirmation in writing.

Automatic renewal stops

Once Maxbeauty support confirms your cancellation, automatic renewal ceases permanently. You will not be charged again unless you manually reactivate your subscription. Stopee recommends blocking calendar reminders for Maxbeauty payment dates once you receive confirmation - this eliminates any anxiety about surprise charges.

Common cancellation mistakes and how to avoid them

Cancelling a subscription should be simple, but many consumers stumble at the finish line. Your frustration is understandable - most companies make cancellation intentionally hard. Here's what goes wrong and how you sidestep it.

Mistake 1: assuming your cancellation is processed without written confirmation

Never assume. Always wait for an explicit email confirmation from Maxbeauty stating that your subscription is "cancelled" or "deactivated". Verbal promises over chat or unrelated emails ("Thank you for contacting us") do not count. If you don't receive a confirmation within 48 hours, send a follow-up email asking for status.

Mistake 2: missing the renewal date

If you cancel even one hour after your renewal date passes, Maxbeauty has already charged you for the next period. Calculate your renewal date now using your last receipt. Count forward by your plan length (28 days for monthly, 84 for three-month, 168 for six-month). Mark this date in your phone calendar with a red flag. Stopee advises cancelling at least 3 days early for monthly plans and 7 days early for longer commitments - this accounts for slow support responses.

Mistake 3: forgetting to check your bank statement after cancellation

Always monitor your credit card or bank statement for 30 days after your confirmed cancellation date. If a charge appears after your cancellation confirmation email, you have proof of a billing error. Contact your bank immediately to dispute the charge and ask for a chargeback. Forward the dispute to Maxbeauty support as well with a subject line "Unauthorized charge after cancellation confirmation".

Mistake 4: cancelling through app store without confirming with maxbeauty

If you subscribed via Apple or Google, cancelling in the app store does not automatically notify Maxbeauty. For safety, contact Maxbeauty support directly and tell them you've cancelled through the app store. Request written confirmation that they have linked your cancellation. This prevents confusion if the app store and Maxbeauty systems don't sync.

Mistake 5: not saving proof of cancellation

Print, screenshot or forward to yourself every email from Maxbeauty confirming cancellation. Keep these files in a dedicated folder labelled "Subscription Cancellations" on your computer or cloud storage. If Maxbeauty charges you again months later and claims they have no record of your cancellation, you have timestamped proof. Stopee has seen consumers win refund disputes simply by presenting email confirmation to CASE or their bank.

Checklist: before you hit send

Use this checklist to confirm you're ready to cancel Maxbeauty with zero regrets.

Your next steps with stopee

Cancelling Maxbeauty is now within your control. You've read the exact steps, understand your consumer rights under Singapore law, and know how to avoid the traps that catch most consumers. Stopee has helped thousands of consumers cancel subscriptions confidently and reclaim money they didn't realise they were owed.

Take action today: send your cancellation email to support@themaxbeauty.com, save the confirmation, and verify that no charge appears on your next renewal date. If Maxbeauty refuses to refund you unfairly, escalate to CASE with your documented evidence - you have stronger consumer protections than you think.

For personalised guidance on complex cancellations, difficult refund disputes, or to file a complaint about a service that failed to deliver, Stopee's consumer advocacy team is available to support you. Visit stopee.com to learn how Stopee can help you resolve subscription issues and protect your consumer rights in Singapore.

Contact and address information

For cancellation requests and refund inquiries, contact Maxbeauty at:

• Email: support@themaxbeauty.com
• Unsubscribe instructions: learn.themaxbeauty.com/unsubscribe-flow
• Terms of use: face.themaxbeauty.com/terms-of-use
• Money-back policy: themaxbeauty.com/money-back-policy

If Maxbeauty fails to resolve your complaint, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or call their hotline for consumer protection support.