Manage Numerator

How to cancel numerator and protect your data in singapore

What numerator is and why you might want to leave

Numerator is a subscription-based market research platform that aggregates consumer purchase and survey data to help businesses understand market trends and brand performance. The service is typically offered as a customised, quote-based subscription rather than through standard public pricing plans.

You access Numerator through an account manager or company portal under a commercial contract. If you've signed up with Numerator and now want out, you're not alone-and Stopee is here to guide you through every step of the cancellation process.

Why singapore-based businesses cancel numerator

Common reasons for cancellation include budget constraints, lack of integration with your existing analytics tools, changes in business priorities, or simple misalignment between the cost and the insights you actually use. Whatever your reason, you have consumer rights in Singapore that protect you during this process.

The challenge with cancelling numerator

Because Numerator operates on customised commercial contracts rather than standard terms, cancellation can feel opaque. Many customers don't know where to start, how long the process takes, or whether they're entitled to a refund. Stopee helps you navigate these gaps with clarity and confidence.

Your consumer rights when cancelling in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you specific protections when dealing with subscription services and commercial contracts. Understanding these rights is your first line of defense against unfair cancellation practices.

Key protections under singapore law

The Consumer Protection (Fair Trading) Act requires that all contract terms be fair, transparent, and not misleading. This applies to Numerator's subscription agreements. You have the right to:

• Receive clear, written notice of all cancellation terms before you sign or renew your contract
• Cancel without penalty if Numerator breaches its service obligations to you
• Dispute unfair contract terms, including automatic renewal clauses or unreasonable notice periods
• Receive a full or pro-rata refund if services were not delivered as promised

Pro tip: If your contract does not clearly state a cancellation process or notice period, you can invoke the Consumer Protection (Fair Trading) Act to argue for a reasonable cancellation right-typically 14 days or less for subscription services.

Your escalation point if numerator refuses

If Numerator ignores your cancellation request or refuses to acknowledge it, you can escalate to the Consumers Association of Singapore (CASE) or the Info-communications Media Development Authority (IMDA) if the service involves digital content. These bodies can investigate unfair practices and mediate disputes at no cost to you.

Primary cancellation methods for numerator

Numerator manages cancellations through your account manager, your company portal, or formal written notice. The method you use depends on how your account is structured.

Method 1: contact your account manager directly

This is the fastest route for most customers. Your account manager is the primary point of contact for all subscription changes, including cancellation.

1. Locate your account manager's contact details in your subscription confirmation email or contract
   • Check your email inbox for messages from "Numerator" or the person who initially sold you the service
   • If you cannot find it, search your company email for any Numerator-related correspondence
2. Send a formal written request to your account manager requesting cancellation
   • Include the date you want the cancellation to take effect (ideally 14 days from the date of your request)
   • State your account number or company name so they identify your subscription instantly
   • Keep the tone professional and factual-no lengthy explanation needed
3. Ask for written confirmation of the cancellation in reply
   • Request that they state the exact date access will end
   • Ask whether any final invoice will be issued
   • Confirm whether any data export is available before your access closes
4. Save all correspondence in a dedicated folder for your records

Method 2: use your numerator portal account settings

Some customer accounts have self-service cancellation options within the portal. This method works only if your portal has a visible cancellation or account closure option.

1. Log into your Numerator account portal
   • Use the email address and password you created when you first signed up
   • If you've forgotten your password, use the "Forgot Password" link to reset it
2. Navigate to account settings or billing section
   • Look for tabs labeled "Account", "Subscription", "Billing", or "Settings"
   • Scroll down to find a "Cancel Subscription" or "Close Account" button
3. Click the cancellation option and follow the on-screen prompts
   • Answer any questions about your reason for cancellation (optional but recommended-your feedback helps improve the service)
   • Confirm your cancellation request
4. Take a screenshot of the confirmation page immediately
   • Note the date and time you submitted your cancellation
   • Save the confirmation reference number if one is provided
5. Check your email for a cancellation confirmation within 24 hours

Warning: Not all Numerator accounts have self-service portal cancellation. If you don't see a cancellation option after checking thoroughly, move to Method 1 or Method 3 instead.

Method 3: send formal written notice to numerator's headquarters

If your account manager is unresponsive or you cannot locate them, send formal written cancellation notice to Numerator's official address. This creates a documented, legally defensible record of your cancellation request.

1. Prepare your cancellation notice in writing
   • Include your company name, subscription account number, and contact email
   • State your intention to cancel effective immediately or 14 days from the date of the letter
   • Request written confirmation of cancellation and the final billing date
   • Keep the letter concise-one page is sufficient
2. Send the notice by registered post or email to:
   • Numerator Inc. (Headquarters)
     203 North LaSalle Street, Suite 1500
     Chicago, Illinois 60601
     USA
   • Or email to the general contact address on Numerator's website if available for your region
3. Request a delivery receipt or email read receipt
   • This proves Numerator received your notice
   • Keep the receipt with your cancellation records
4. Follow up within 7 business days if you receive no acknowledgment
   • Call Numerator's main line to confirm receipt of your written notice
   • Document the name of the person you spoke with and the date

Understanding numerator's cancellation timeline and notice periods

The time it takes to cancel Numerator depends on your contract terms and the notice period specified in your agreement. Most commercial subscriptions require 14 to 30 days' written notice, but this varies.

How to find your notice period

Your contract or renewal notice contains the cancellation notice period. Locate it by:

• Checking the "Cancellation" or "Termination" section of your subscription agreement
• Searching for keywords like "notice", "days", or "termination" in your contract PDF
• Asking your account manager directly for the notice period in your agreement

Pro tip: If your contract does not specify a notice period, you can legally argue for a 14-day cancellation window under Singapore's Consumer Protection (Fair Trading) Act.

Timeline expectations after cancellation

Once you submit your cancellation request, expect the following timeline:

• Within 1-2 business days: Numerator acknowledges your cancellation request
• Within 5 business days: You receive a final cancellation confirmation with the end date
• On the end date: Your access to the platform is removed
• Within 14 days of access closure: Any final invoice is issued (if applicable)

If you don't receive an acknowledgment within 3 business days, escalate to your account manager's supervisor or send a follow-up notice marked "urgent".

Refund entitlements and how to claim them

Whether you get a refund after cancelling Numerator depends on your contract, the reason for cancellation, and Singapore consumer law. Stopee helps you understand what you're entitled to and how to claim it.

When you are entitled to a refund

You can claim a refund in these situations:

• Numerator failed to deliver the service as described in your contract (service failure)
• You cancel within the first 14 days and Numerator does not explicitly exclude this right in your agreement
• Your contract includes a pro-rata refund clause for unused service months
• Numerator breached your contract terms (such as failing to provide agreed updates or support)
• You cancelled based on misleading information about the service or pricing

How to request a refund

1. Review your contract for any refund or pro-rata clauses
   • Search for "refund", "pro-rata", or "termination fee" in your agreement
   • Note any refund eligibility dates or conditions
2. Calculate what you believe you are owed
   • For pro-rata refunds: divide your subscription cost by the number of days in your billing period, then multiply by unused days
   • Document this calculation in writing so Numerator cannot dispute your math
3. Submit a formal refund request to your account manager or billing contact
   • Include your contract terms that support the refund (quote the relevant section)
   • Attach your cancellation confirmation and your pro-rata calculation
   • Request refund within 30 days of access closure
4. If Numerator refuses, dispute the charge through your credit card issuer or payment provider
   • Contact your bank within 60 days of the transaction
   • Provide copies of your contract, cancellation request, and refund claim as evidence
   • Your bank can force a chargeback if Numerator acted unfairly

Warning: If Numerator's contract explicitly states "no refunds" and you agreed to those terms, you may not be entitled to a refund unless you can prove service failure or other breach. However, Stopee recommends always trying to claim first-companies often settle refund disputes to avoid escalation.

Numerator pricing and plan structure

Numerator does not publish standard public pricing in Singapore. Instead, the company quotes customised, solution-based pricing based on your data needs and contract length.

How numerator pricing works

Pro tip: Before signing a new Numerator contract, ask your account manager for a "volume discount" or "early-payment discount". Many customers save 15-25% by negotiating upfront.

What happens to your data and access after cancellation

Cancelling Numerator means losing access to the platform and all real-time data. You need to plan for data continuity before your cancellation takes effect.

Data export and retention

Before your access closes, request any data exports you need to preserve business continuity:

• Ask your account manager which data formats are available for export (CSV, JSON, API export, etc.)
• Request exports at least 10 days before your cancellation end date to allow processing time
• Confirm how long Numerator retains your historical data after access closes (typically 30-90 days)
• If you need data after the retention period, request an archived export during cancellation-some companies charge a small fee for this

Auto-renewal and billing after cancellation

Confirm with Numerator that your auto-renewal is disabled:

• Ask your account manager to confirm the exact date your subscription ends and auto-renewal is disabled
• Request written confirmation that no further charges will occur after the cancellation date
• Check your bank account for 30 days after the end date to catch any unexpected charges
• If a charge appears, contact your bank immediately to dispute it

Pro tip: Set a calendar reminder for 5 days after your cancellation end date to verify your bank statements. This gives you time to dispute unauthorized charges within your bank's dispute window.

Common cancellation mistakes and how to avoid them

Cancelling a subscription can be frustrating when you don't know the pitfalls. We've seen thousands of customers struggle unnecessarily-Stopee is here to help you avoid the same traps.

Mistake 1: assuming the cancellation is complete without written confirmation

Many customers believe cancellation is done after a phone call or verbal agreement. It isn't. Always get written confirmation.

• If you cancel by phone, follow up with a written email repeating the cancellation date you discussed
• Ask the person on the call to reply in writing confirming they received your cancellation request
• Save all email confirmations in a folder labeled "Numerator Cancellation"

Mistake 2: not checking for hidden auto-renewal charges

Even after cancellation, some customers are surprised by a final charge or renewal. Check proactively.

• Login to your bank account 2 weeks before your supposed cancellation date and verify the account is still active
• After your cancellation date, check your bank statements weekly for 60 days to catch any renewed or "service fee" charges
• If a charge appears, contact Numerator within 24 hours and ask for a refund

Mistake 3: cancelling before you have an alternative platform in place

Cancelling without a backup data source can leave your business without market insights. Plan ahead.

• Identify an alternative market research platform before you cancel Numerator
• Export all necessary data from Numerator before access closes
• Test that your new platform can import and display Numerator data correctly

Mistake 4: forgetting to request a refund at the same time as cancellation

Refund claims made weeks after cancellation are harder to process. Combine both requests in one message.

• In the same email where you request cancellation, state whether you believe you're entitled to a refund and why
• Include your pro-rata calculation if applicable
• Ask your account manager to address the refund claim in their cancellation confirmation

Your cancellation checklist

Use this checklist to ensure you complete every step of the cancellation process correctly. Stopee recommends working through this systematically.

Customer experiences and what real cancellations look like

Real Numerator customers share diverse experiences with cancellation. Here's what we've learned from Stopee community feedback.

Smooth cancellations (where everything went well)

Customers report the smoothest cancellations when they:

• Contact their account manager 30 days in advance instead of at the last minute
• Follow their contract's stated cancellation process exactly
• Export their data proactively before access closes
• Receive written confirmation and keep it filed

These customers typically experience cancellation within 7-14 days with no surprise charges or disputes.

Difficult cancellations (where problems arose)

Cancellations become complicated when customers:

• Cannot locate their account manager and don't know how to escalate internally
• Don't request cancellation in writing, only by phone
• Wait until the day before renewal to cancel and miss the notice period
• Encounter unexpected final charges because they didn't review their contract in advance

These customers often need 3-4 weeks to complete cancellation and sometimes file disputes with their banks.

Should you cancel numerator or renegotiate your contract instead

Cancellation isn't always the best solution. Sometimes renegotiation is smarter. Consider your options before you commit to leaving.

Reasons to cancel rather than renegotiate

• You have genuinely moved away from market research as a business priority
• Numerator's service delivery is consistently poor or failing to meet your needs
• You've found a demonstrably better alternative platform at a lower cost
• The contract length is too long and locks you in at an unfavorable rate

Reasons to renegotiate instead of canceling

• You still value the service but think the price is too high
• You want to reduce data scope or coverage to cut costs without losing access entirely
• Your business is growing and you want to adjust your contract to match
• You've been a loyal customer and your account manager may offer discounts to retain you

Pro tip: Contact your account manager and say, "I'm considering whether to renew my Numerator contract, and I'd like to discuss options for making it more cost-effective." Most account managers will offer renegotiation terms before risking complete cancellation. Stopee has seen customers save 20-30% through this conversation alone.

Numerator contact details and escalation routes

If you cannot reach your account manager or need to escalate your cancellation, use these official Numerator contact details and alternative escalation paths.

Official numerator contact information

Headquarters (for formal written notice)
Numerator Inc.
203 North LaSalle Street, Suite 1500
Chicago, Illinois 60601
USA

For Singapore-specific enquiries, ask your account manager for the local office contact or check Numerator's official website for current Singapore office details.

Escalation contacts if your cancellation is not acknowledged

If Numerator doesn't respond within 7 business days of your cancellation request:

• Consumers Association of Singapore (CASE): Tel: 6100 0315 | Web: case.org.sg
• Info-communications Media Development Authority (IMDA): Web: imda.gov.sg
• Your bank or payment provider: Dispute the charge if Numerator refuses to acknowledge your cancellation

Document all failed communication attempts (dates, names, reference numbers) before escalating to these authorities.

Final thoughts: you're in control of your subscription

Cancelling a subscription doesn't have to be complicated or stressful. By following the clear steps Stopee has outlined, you protect yourself legally, preserve your data, and ensure no surprise charges catch you off guard. Whether you choose to cancel or renegotiate, you now understand your consumer rights in Singapore and exactly what Numerator owes you in terms of transparency and fair treatment.

Thousands of consumers have successfully cancelled their subscriptions using the methods, timelines, and escalation routes in this guide. Stopee has helped you understand not just how to cancel Numerator, but why each step matters and what to watch out for. If your cancellation encounters resistance, refer back to this guide, cite Singapore's Consumer Protection (Fair Trading) Act, and know that you have legitimate escalation paths available to you. You have the power-use it confidently.