Manage Reality Kings

How to cancel reality kings and reclaim control of your subscription

What is reality kings

Reality Kings is an adult entertainment streaming service that delivers explicit video content across multiple genres to paying members in Singapore and worldwide. The platform offers both streaming and downloadable material, giving you flexibility in how you access content on your devices.

How the service is delivered

You can purchase Reality Kings subscriptions through multiple channels: directly via the web platform, through the Apple App Store for iOS devices, via Google Play for Android users, or occasionally through third-party affiliate links offering promotional rates. Each purchase method operates independently, which means cancellation processes differ depending on where you initially subscribed.

Why you should understand your cancellation rights

Many subscribers find themselves paying for content they no longer use because cancellation procedures are intentionally scattered across different platforms. Understanding your options upfront, and knowing that organisations like Stopee exist to guide you through consumer protection, puts you in control. Stopee specialises in helping consumers navigate exactly these kinds of complex cancellation scenarios.

Your consumer protection rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services, regardless of the service content. You have the right to clear information about billing, cancellation procedures, and renewal terms before you pay.

Key protections that apply to reality kings

Under the Consumer Protection (Fair Trading) Act, Reality Kings must provide you with transparent information about automatic renewal terms before charging you. If the company fails to clearly disclose cancellation methods or makes the process deliberately difficult, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE). Stopee recommends documenting any communication barriers you encounter, as these form evidence if you need to lodge a formal complaint.

Cooling-off and withdrawal rights

While most digital services waive cooling-off rights once you gain immediate access (which Reality Kings does), you retain the right to dispute unauthorised or fraudulent charges with your bank or payment provider within 180 days of the transaction. This protection applies regardless of the service type. If Reality Kings made errors or charged you without consent, Stopee advises contacting your financial institution first, as banks often resolve these matters faster than the service provider.

Reality kings pricing and available plans

Understanding the pricing structure helps you assess whether the subscription suits your budget and choose the right cancellation timing. All prices below are converted to Singapore Dollars (SGD) for your reference.

Subscription plans and costs

Cost comparison and cancellation impact

If you purchased an annual plan at S$251.94, cancelling mid-cycle will not trigger a pro-rata refund under Reality Kings' stated policy. However, Stopee encourages you to request a refund anyway if you can demonstrate the service was misrepresented or if you cancelled within 14 days of purchase (a common consumer protection window). Monthly subscriptions offer the lowest commitment and easiest exit point financially.

How to cancel reality kings step by step

Cancellation methods vary depending on where you subscribed. Follow the precise steps for your platform to avoid delays or missed cancellation deadlines.

Cancel if you subscribed via iOS (Apple app store)

Apple manages all App Store subscriptions independently. Reality Kings cannot cancel your subscription directly, which means you must use Apple's own settings to end the recurring charge.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen (your name or profile picture).
3. Select Subscriptions.
4. Locate and tap Reality Kings in the subscriptions list.
5. Tap Cancel Subscription and confirm your choice.
6. Check your email for a cancellation confirmation from Apple within minutes.

Pro tip: Take a screenshot of the cancellation screen as proof. Apple sometimes delays sending confirmation emails, so visual evidence helps if you need to escalate a billing dispute.

Warning: If you do not see "Cancel Subscription" but instead see "Free Trial," you are still within the trial period. Cancelling now prevents the charge after the trial ends.

Cancel if you subscribed via google play (Android)

Google Play subscriptions are managed through your Google account, not through Reality Kings' website. You control the cancellation entirely via Google's platform.

1. Open the Google Play app on your Android device (or visit play.google.com on a computer).
2. Tap Account (profile icon, top right).
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Reality Kings and tap it.
6. Tap Cancel subscription and confirm.
7. You will receive a confirmation message immediately; check your registered Gmail inbox for a cancellation email.

Pro tip: Google Play allows you to resubscribe within 12 months and regain access to previously downloaded content. If you cancel by accident, you can reactivate quickly without losing your purchase history.

Warning: Uninstalling the Google Play app does not cancel your subscription. Cancellation must happen in the app's subscription settings or online.

Cancel if you subscribed directly on the reality kings website

Web-based subscriptions are billed by MG Billing US Corp., which acts as the payment processor. You may be able to cancel through your Reality Kings account dashboard, but if the option is unavailable, postal notice becomes necessary.

1. Log into your Reality Kings account on the official website.
2. Navigate to Account Settings or Subscription Management.
3. Look for a Cancel Subscription or Billing option.
4. Follow the on-screen instructions to confirm cancellation.
5. Save the confirmation page or email as proof of your request.

If you cannot find a cancellation option online:

• Send a registered postal letter to MG Billing US Corp. (the billing processor) requesting immediate cancellation and stating your account details, email address, and subscription start date.
• Stopee recommends using registered post because it provides a dated receipt and proof of delivery, which protects you if disputes arise later.
• Request a final billing statement in your letter to clarify which charges are pending.

Pro tip: Contact Reality Kings support via email first, asking them to confirm the correct billing contact address for cancellation. This step prevents your letter from reaching the wrong department and getting delayed.

What happens after you cancel reality kings

Cancellation does not mean immediate access loss. Understanding the post-cancellation timeline helps you plan your viewing and avoid surprise charges.

Access and content availability after cancellation

Once you cancel, you retain full access to all paid content until the end of your current billing cycle. If you subscribed on 15 March and your billing cycle ends on 14 April, you can still stream and download until 14 April at 11:59 PM (in your local Singapore time zone). After that date, your login credentials will no longer grant access to paid content.

Preventing automatic renewal

Cancellation stops future automatic charges immediately. However, Stopee advises you to verify the cancellation in your subscription dashboard 2-3 days after submitting the request. Login to Apple ID, Google Play, or your Reality Kings account (depending on where you subscribed) and confirm that the subscription no longer appears in your active subscriptions list. If it still shows as active, repeat the cancellation process or contact support.

Account data and personal information

Your profile data, viewing history, and billing receipts will remain stored on Reality Kings' servers according to their privacy policy. If you wish to delete your account entirely (beyond just cancelling the subscription), contact support directly and request account deletion. Keep copies of your receipts and billing records for your personal tax or record-keeping purposes before requesting deletion.

Refund eligibility and disputed charges

Refunds are uncommon for Reality Kings subscriptions, but specific circumstances may entitle you to one. Knowing these exceptions empowers you to recover funds if warranted.

Standard refund policy

Reality Kings' policy states that paid subscription fees are generally non-refundable once access is granted. This applies even if you cancel within days of purchase. Many consumers find this frustrating, which is exactly why Stopee exists to help you navigate and challenge unfair terms.

Exceptions where refunds are possible

• Unauthorised or fraudulent charges: If someone charged your payment method without your permission, contact your bank or card provider immediately. Report the charge as fraudulent and request a chargeback. Banks typically investigate within 10-15 business days and often reverse the charge at the consumer's expense is presumed legitimate.
• Apple App Store or Google Play disputes: If you purchased through these platforms, use their refund request processes instead. Apple and Google offer up to 14 days to request a refund on digital purchases. Log into your Apple ID or Google Play account, find the charge, and select "Report a Problem" to initiate a refund request.
• Service failure or inaccessibility: If Reality Kings became completely inaccessible during your billing cycle (server outages, account suspension without cause, etc.), document the downtime and request a pro-rata refund. Stopee recommends taking screenshots of error messages as evidence.

Escalation if reality kings refuses a fair refund

If you believe your refund request is legitimate and Reality Kings denies it without justification, escalate your complaint to the Consumers Association of Singapore (CASE). CASE can mediate disputes and push merchants to reconsider unfair refusal. Provide CASE with copies of your cancellation request, billing statements, and any correspondence with Reality Kings. Stopee has seen many successful consumer resolutions through CASE intervention.

Common mistakes when cancelling reality kings

Cancellation mistakes often stem from confusion about which platform handles your subscription, compounded by the emotional frustration of navigating deliberately opaque processes. You are not alone in finding this stressful.

Mistake 1: cancelling in the wrong location

Many subscribers try to cancel directly on the Reality Kings website even though they subscribed through Apple App Store or Google Play. Your cancellation request simply disappears into an unmonitored inbox, and your recurring charge continues. Stopee's first rule: cancel where you subscribed, not where you watch. Check your billing statements to confirm the payment processor (Apple, Google, or MG Billing US Corp.), then execute cancellation there.

Mistake 2: assuming the service is cancelled after requesting it

Submitting a cancellation request is not the same as the subscription being cancelled. Verify cancellation in your account settings 2-3 days later. If you see the subscription still listed as "Active," follow up immediately. Do not wait until your next billing date to discover the cancellation failed.

Mistake 3: not preserving proof of cancellation

Screenshots and confirmation emails are your only defence if a dispute arises later. Save these documents in a folder on your computer or phone. Stopee recommends creating a simple spreadsheet tracking all subscription cancellations, dates, and confirmation numbers for future reference.

Mistake 4: ignoring the final charge

Your final charge will appear on your statement for the remainder of the current billing cycle. This is not an error; it represents access until the cycle end date. However, you should not see a charge in the next cycle. If you do, that is a billing error and warrants immediate dispute.

Checklist before and after cancelling

Use this checklist to ensure your cancellation is complete and protected.

• Confirm which platform processed your subscription (Apple, Google, or Reality Kings website).
• Check your billing statement to identify the payment processor (MG Billing US Corp. or direct charge).
• Execute cancellation through that platform only.
• Save a screenshot or confirmation email immediately.
• Return to your account settings 2-3 days later to verify the subscription no longer shows as "Active."
• Monitor your bank or card statement for the final charge (should reflect partial-month access).
• Confirm no new charge appears in the next billing cycle.
• If a dispute arises, contact your payment provider or CASE with proof of cancellation.
• Store all receipts and confirmation emails for 12 months.

Comparing cancellation methods at a glance

Contact information for reality kings and billing escalation

If you need to escalate a cancellation request or dispute a charge, use the following contact methods and addresses. Stopee recommends exhausting direct contact before escalating to regulatory bodies.

Postal address for cancellation by registered mail

If you cannot cancel online or require formal cancellation notice, send a registered postal letter to the billing processor:

MG Billing US Corp.
Billing Department
United States of America

Include your Reality Kings account email address, subscription start date, current billing cycle end date, and a clear statement: "I request immediate cancellation of my Reality Kings subscription, effective immediately. Please confirm cancellation in writing and cease all automatic renewals."

Stopee advises using registered post because it provides a dated receipt and proof of delivery in case of future disputes.

Regulatory escalation in singapore

If Reality Kings refuses to honour a legitimate cancellation or refund request, lodge a complaint with the Consumers Association of Singapore (CASE):

Consumers Association of Singapore (CASE)
Email: case@case.org.sg
Telephone: 6100 0315
Website: www.case.org.sg

Provide CASE with all supporting documents: cancellation confirmations, billing statements, and correspondence with Reality Kings.

Empower yourself with consumer protection knowledge

Cancelling a subscription should not require detective work or multiple failed attempts. You deserve transparent processes, reliable confirmations, and fair refund consideration when circumstances warrant it. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover funds through proper escalation procedures. Whether you are cancelling Reality Kings because the content no longer interests you, budget constraints demand it, or you suspect billing errors, your decision to take action puts you in control. Start with the platform where you subscribed, preserve proof immediately, and do not hesitate to escalate to CASE or your bank if the company resists your legitimate cancellation request. Stopee's mission is to make cancellation simple, transparent, and empowering for every consumer in Singapore-including you.