Manage Rentola
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Rentola: The Right Way
How to cancel rentola and reclaim your rental search
What rentola is and why you might want to cancel
Rentola is an online rental platform that helps you search apartments, compare listings, and connect directly with landlords across Singapore. The service operates on a subscription model: you start with a low-cost 7-day trial (S$1.50) and then pay S$59 every 28 days to access premium features like direct landlord contact information and enhanced search tools.
You may want to cancel for several reasons: you found your apartment, the service didn't meet your expectations, unexpected recurring charges appeared on your bank statement, or you simply decided the premium features weren't worth the cost. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.
How the subscription model works
When you register with Rentola, you receive immediate access to premium features. This means your paid period begins right away, and charges recur automatically every 28 days until you actively cancel. Understanding this upfront helps you avoid surprise renewals.
Why cancelling quickly matters
The sooner you cancel, the sooner you stop future charges. Each day you delay means another automatic debit gets closer. Stopee recommends acting within the first few days of your billing cycle if you've decided the service isn't for you.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you in several ways, even though Rentola claims the statutory right of withdrawal doesn't apply to their service.
Understanding the right of withdrawal
Rentola's Terms and Conditions state that because you receive full immediate access upon registration, you forfeit the standard 14-day cancellation-for-refund right. However, this doesn't mean you have no protection. If Rentola fails to deliver the service as described, or if you were charged without proper consent, consumer protection laws still apply.
What protections you actually have
Under the Consumer Protection (Fair Trading) Act, you have the right to receive goods and services of acceptable quality, fit for purpose, and at the price advertised. If Rentola misleads you about what premium features include, or if you're charged without clear consent, you can file a complaint with the Consumers Association of Singapore (CASE). Stopee recommends documenting all communications, screenshots of charges, and your account activity in case you need to escalate.
How to cancel rentola
You have two primary methods to cancel your Rentola subscription, both accessible from your account.
Method 1: cancel via your profile settings
This is the fastest way to cancel and gives you immediate confirmation.
- Open Rentola on your web browser (desktop or mobile) and log in with your email and password.
- If you've forgotten your password, use the "Forgot Password" link to reset it first.
- Navigate to your profile or account settings (usually found in the top-right menu or under "My Account").
- Look for tabs or options labelled "Subscription", "Billing", "Membership", or "Premium Access".
- Locate the "Cancel Subscription" or "End Membership" button within the subscription management section.
- Read any on-screen warnings or final offers to pause instead of cancel - but proceed only if you're certain.
- Confirm your cancellation when prompted.
- Pro tip: Take a screenshot of the cancellation confirmation page immediately. This becomes your proof if Rentola charges you again by mistake.
- Check your email within 5 minutes for a cancellation confirmation email from Rentola.
- Warning: If no confirmation arrives, log back in and verify the subscription status shows as "Cancelled" before leaving the page.
Method 2: cancel via website contact form
If the profile settings page doesn't show a cancellation option, or if you encounter technical issues, contact Rentola directly through their website.
- Visit the Rentola website and locate the "Contact Us" or "Support" link (usually in the footer).
- Open the contact form and select "Billing" or "Subscription" as your inquiry category if prompted.
- Fill in the required fields:
- Subject: "Cancel my subscription" or "Cancellation request".
- Email address: The email linked to your Rentola account.
- Account details: Your Rentola username and the email associated with your account.
- Message: "I wish to cancel my Rentola subscription effective immediately. Please confirm cancellation and ensure no further charges occur."
- Submit the form.
- Note the submission timestamp and take a screenshot of your sent message.
- Wait for a response from Rentola's support team (typically 24-48 hours).
- Pro tip: Save this email exchange in a folder or take photos for your records. Stopee advises keeping all cancellation-related documentation for at least 3 months.
- If you don't hear back within 48 hours, send a follow-up email or try Method 1 again.
- Include your original message reference number or timestamp so support can trace the conversation.
What happens after you cancel
Cancellation is just the first step; understanding what comes next prevents confusion and unwanted charges.
Your access after cancellation
Cancelling your subscription stops future automatic renewals immediately. However, you retain premium access until the end of your currently paid 28-day period. For example, if you cancel on day 15 of your billing cycle, you keep full access until day 28, when your premium features expire and you revert to basic (free) functionality.
Account and data retention
Your account information, listing history, and saved searches remain on Rentola's servers even after cancellation. You can log back in anytime to view past activity. If you want Rentola to delete your personal data, you must submit a separate data deletion request through their contact form or privacy settings. Stopee recommends checking your account settings for a "Data & Privacy" or "Delete Account" option before assuming deletion is automatic.
Confirming no further charges
Check your bank or credit card statement 3-5 days after cancellation to confirm no new charge appears. If a charge does appear after you've cancelled, contact your bank immediately to dispute it and file a complaint with CASE. Document the date you cancelled and your confirmation screenshot as evidence.
Rentola pricing and plans
Understanding what you're paying for helps you decide whether the value justifies the cost.
Current pricing for singapore
| Plan | Price | Billing cycle | Features |
|---|---|---|---|
| 7-day trial | S$1.50 | One-time (7 days) | Full access to premium features, direct landlord contact information, enhanced search filters |
| Premium subscription | S$59.00 | Every 28 days (recurring) | Continued access to landlord contact details, premium search tools, priority support |
The trial is designed to hook you into the premium subscription. After your 7 days expire, S$59 is charged automatically every 28 days unless you cancel. At roughly S$2.10 per day, premium access can add up if you don't use it actively to secure an apartment.
Refund policy and your options
Rentola's refund stance is strict, but you may have leverage depending on how you were charged.
Rentola's official refund policy
Rentola's Terms and Conditions explicitly state that all payments are non-refundable. The company argues that because you receive immediate full access, you cannot request a refund under the statutory right of withdrawal. This policy applies regardless of whether you used the premium features or found an apartment.
When you might qualify for a refund
- Accidental duplicate charges: If you were charged twice in the same billing cycle due to a system error, request a refund and provide bank statement evidence.
- Unauthorised charges: If someone charged your account without your consent, dispute the charge directly with your bank and report it to CASE.
- Service failure: If Rentola failed to deliver the promised features (e.g., landlord contact information was unavailable or inaccurate), you may have grounds for a partial refund under consumer protection law.
- Misleading advertising: If Rentola advertised features that aren't actually included, you can file a complaint with CASE and request compensation.
Pro tip: Always ask Rentola for a refund first, in writing, before escalating to CASE. Many companies reverse charges when faced with formal documentation of the error.
Common cancellation mistakes to avoid
Cancelling feels straightforward, but small missteps can lead to unwanted charges and frustration.
Mistake 1: assuming cancellation happens automatically
Many subscribers believe that simply not using Rentola means it will cancel itself. It doesn't. Your subscription renews automatically every 28 days until you manually cancel. Set a calendar reminder to act today, not "eventually".
Mistake 2: not saving cancellation confirmation
If you cancel via profile settings and don't screenshot the confirmation page, you have no proof if Rentola denies the cancellation later. Always capture the confirmation screen or email. Stopee recommends saving these files to a computer or cloud storage for at least 90 days.
Mistake 3: cancelling via contact form without follow-up
Submitting a cancellation request through a contact form is slower than cancelling via your profile. If you use Method 2, follow up within 24 hours if you don't receive a confirmation. Send a polite but firm follow-up email requesting written confirmation of your cancellation within 24 hours.
Mistake 4: ignoring charges after cancellation
If a charge appears after you cancel, don't assume it's a mistake that will resolve itself. Contact Rentola and your bank immediately. The sooner you dispute it, the easier the refund process becomes.
Mistake 5: deleting your account instead of cancelling
Some users delete their Rentola account thinking it cancels the subscription. Account deletion and subscription cancellation are separate actions. Delete your account after cancelling your subscription, not before.
Cancellation checklist
Use this step-by-step checklist to ensure you cancel correctly and protect yourself against unexpected charges.
| Task | Status | Deadline |
|---|---|---|
| Log in to your Rentola account and verify your subscription status | ☐ | Today |
| Choose Method 1 (profile settings) or Method 2 (contact form) to cancel | ☐ | Today |
| Complete cancellation and capture a screenshot or confirmation email | ☐ | Today |
| Note the date and time of cancellation for your records | ☐ | Today |
| Check your email for cancellation confirmation within 5 minutes | ☐ | Within 5 minutes |
| Review your bank or credit card statement for any charge after cancellation | ☐ | Within 3-5 days |
| If an unauthorized charge appears, dispute it with your bank immediately | ☐ | Within 30 days of charge |
| File a complaint with CASE if Rentola refuses to acknowledge cancellation or provide a refund | ☐ | Within 6 months of the charge |
What customers say about rentola
Real user experiences reveal patterns that can help you decide whether to stay or go.
Positive feedback
Some Rentola users praise the platform for providing direct landlord contact information, saving time compared to browsing property portals individually. Customers report that the enhanced search filters help them narrow down options in crowded markets like Singapore, and a few reviewers note responsive customer service when issues arise.
Negative feedback
Other users complain about unexpected recurring charges, difficulty accessing cancellation options on the profile page, and slow responses from the contact form support team. Several reviewers mention that they found apartments before their first 28-day charge, felt the service was overpriced for their needs, and struggled to get refunds despite cancelling promptly. A common frustration is that the non-refundable policy feels harsh for users who cancel within days of signing up.
Mixed sentiment overall
Rentola's rating averages around 4.5 out of 5, but reviews are polarized: users who found apartments quickly are satisfied, while those who didn't feel they wasted money. Stopee advises reading recent reviews and considering whether you're willing to commit to the full 28-day period to justify the S$59 cost.
Contacting rentola for support and escalation
If you encounter resistance during cancellation or need to escalate a refund dispute, knowing where to direct your complaint is essential.
Rentola's corporate address in singapore
Rentola is part of Reva Group. The Singapore office address associated with Reva Group is:
WCEGA Tower, 21 Bukit Batok Crescent, Unit 15-84, Singapore 658065
You can send a formal cancellation or complaint letter to this address by registered mail if email and web contact forms yield no response. Include your account email, subscription details, proof of charges, and a clear statement of your cancellation request or refund claim.
Escalation to CASE
If Rentola refuses to cancel your subscription or denies a legitimate refund request, escalate to the Consumers Association of Singapore (CASE). You can file a complaint online at www.case.org.sg or call them at 6100 0315. Provide screenshots of your cancellation attempts, bank statements showing charges, and any correspondence with Rentola. CASE can mediate disputes and pressure companies to resolve complaints fairly.
Dispute with your bank
If Rentola charges you after cancellation or you received unauthorized charges, contact your bank or credit card issuer and request a chargeback or reversal. Your bank will investigate on your behalf and often refund the disputed amount while they investigate. Keep all cancellation evidence (screenshots, emails, timestamps) to strengthen your chargeback claim.
Key takeaways for cancelling rentola
Cancelling Rentola requires action, not waiting. The subscription renews automatically every 28 days, and the company's non-refundable policy leaves little room for mistakes. However, you're not powerless: consumer protection laws in Singapore protect you against misleading practices and unauthorized charges, and Stopee is committed to helping you navigate this process with confidence.
Cancel via your profile settings for the fastest result, or use the contact form if you encounter technical issues. Document everything with screenshots and emails, check your bank statement within 5 days, and escalate to CASE or your bank if problems arise. Stopee has guided thousands of consumers through subscription cancellations, disputes, and refund claims, and we're here to empower you to do the same. Take action today, protect your money, and reclaim control of your rental search.