Manage Remi

How to cancel remi and protect your payment in singapore

What is remi and who uses it

Remi is a mobile-first pet-care service that combines app-based features, credit purchases, subscriptions, and physical product shipments. You interact with Remi through its mobile app or online shop to buy credits, subscribe to recurring services, or order physical pet-care items. If you've started a subscription or made a purchase and now want to stop the charges, this guide walks you through every method Stopee has documented.

How remi subscriptions work

Remi uses multiple billing channels. If you subscribed through Apple's App Store or Google Play, your payments run through those platforms, not Remi directly. If you purchased in-app credits or set up a VIP subscription inside Remi itself, the app handles your billing. Shop orders and physical-product subscriptions require you to contact Remi support directly. Understanding which channel you used is your first step toward cancellation.

Why you might want to cancel

You may no longer need the service, prefer a competitor, face unexpected charges, or simply want to stop auto-renewal before the next billing cycle. Whatever your reason, Stopee helps you cancel with confidence and recover any overcharged funds you're entitled to under Singapore law.

Your consumer rights in singapore

Protection under the consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act gives you rights when you cancel. If Remi supplies defective goods, you can claim repair, replacement, or refund within six months of purchase. For digital services, if the service is faulty or does not match what was promised, you have grounds to dispute the charge. Stopee recommends documenting all your interactions with Remi support to build your case if you need to escalate.

Cooling-off period and what it covers

Remi does not publish a standard 14-day cooling-off refund policy on its website. This means you cannot automatically expect a refund simply because you changed your mind. However, if the service was mis-sold, defective, or Remi failed to deliver as promised, you may still have a refund claim. If Remi refuses your cancellation request or continues charging after you cancel, contact the Consumers Association of Singapore (CASE) or the Personal Data Protection Commission (PDPC) if data privacy is involved.

Pricing and available plans

Remi's credit and subscription packages

Remi primarily operates on an in-app credit system rather than fixed monthly plans. You purchase credit bundles at varying price points and use them for services within the app. Physical subscriptions (e.g. recurring pet supplies) are available separately. Below is a summary of typical pricing in Singapore dollars.

Remi pricing overview

Methods to cancel remi

Cancelling via apple app store (iPhone and iPad)

If you subscribed to Remi through the App Store, Apple controls your billing and cancellation. Remi support cannot cancel App Store subscriptions on your behalf. Follow these steps exactly.

1. Open the App Store app on your iPhone or iPad.
2. Tap the profile icon (usually a silhouette in the top right corner).
3. Select Subscriptions from the menu.
4. Find Remi in your active subscriptions list.
5. Tap on Remi and select Cancel Subscription.
6. Confirm the cancellation. Apple will show your final billing date.

Pro tip: Take a screenshot of your cancellation confirmation. You'll need this proof if you later dispute a charge with your bank.

Cancelling via google play store (Android)

Android users follow a similar but slightly different path through Google Play. Again, Remi support cannot intervene here. You must cancel directly through Google.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right.
3. Select Payments & subscriptions.
4. Tap Subscriptions.
5. Find and tap Remi.
6. Tap Cancel subscription and follow the prompts to confirm.

Warning: Do not delete the Remi app itself. Deleting the app does not cancel your subscription; you must cancel it through Google Play first.

Cancelling remi VIP (in-app subscription)

If you upgraded to Remi VIP inside the app itself (not through App Store or Google Play), you manage this subscription within Remi's settings.

1. Open the Remi mobile app.
2. Navigate to your account settings or subscription area (usually in the menu or profile section).
3. Look for Manage subscription or VIP settings.
4. Tap Cancel subscription and confirm.
5. Remi will show you your final billing date before the cancellation is processed.

Pro tip: Screenshot your cancellation confirmation from inside the app. Stopee recommends saving this as proof of your request.

Cancelling physical-product subscriptions and shop orders

Physical items (recurring pet supplies, for example) are not managed through app stores. You must contact Remi support directly by email to cancel these orders.

1. Identify your order number or subscription ID. Check your email confirmation or account history.
2. Write to Remi customer support via email with a clear subject line: "Request to cancel [order ID]" or "Request to cancel recurring subscription [subscription ID]".
3. State your request plainly: "I request cancellation of order [number] effective immediately."
4. Include your account email address and full name.
5. Request a written confirmation of the cancellation in reply.
6. If Remi does not reply within 5 business days, escalate via registered mail or contact the Consumers Association of Singapore (CASE).

Warning: Email alone may not be enough if Remi continues charging after cancellation. Keep all email correspondence. If charges persist, request an escalation or file a dispute with your bank (chargeback) within 60 days of the unwanted charge.

What happens after you cancel

When your access ends

Cancellation is final, but your access does not stop immediately. If you cancel through App Store or Google Play, you retain access until the end of your current billing period. After that date, your subscription will not renew and access ends. If you cancel a VIP or in-app subscription inside Remi, access may stop the same day or at the end of the current billing cycle, depending on Remi's policy.

Impact on shop orders and physical shipments

Cancelling a recurring shop order stops future shipments but does not necessarily halt items already packed or in transit. Contact Remi support immediately after cancellation to confirm the status of any in-progress orders. If a package ships after your cancellation, you can refuse delivery or return it. Stopee advises taking this step quickly to preserve your right to a refund.

Your account and data

Cancelling your subscription does not automatically delete your Remi account or stored payment information. Your profile, history, and data remain in Remi's system unless you explicitly request account deletion. If you want all your data removed, email Remi support separately and request full account deletion under the Personal Data Protection Act (PDPA). Keep proof of this request.

Refunds, chargebacks, and dispute resolution

Remi's stated refund policy

Remi does not publicly advertise a blanket 14-day cooling-off refund for digital purchases or subscriptions. This places the burden on you to cancel before the next charge if you want to avoid payment. However, if you were overcharged, charged in error, or promised a service that was not delivered, you have a refund claim regardless of Remi's stated policy.

How to request a refund

• App Store or Google Play purchases: Contact Apple or Google directly through their refund portals. You have 180 days after purchase to request a refund for digital content if the service was faulty or not delivered as promised.
• Defective physical goods: Under Singapore's Consumer Protection (Fair Trading) Act, goods must be of merchantable quality and fit for purpose for six months after delivery. If Remi sends defective pet supplies, demand a refund, replacement, or repair in writing within 30 days.
• Overcharges after cancellation: If Remi charged you after you cancelled, request a refund via email and specify the date of cancellation. If Remi refuses, file a chargeback with your bank within 60 days of the unwanted charge.

Pro tip: Your bank can reverse unauthorised or erroneous charges if Remi does not. However, your bank needs evidence. Provide your cancellation confirmation, email requests, and billing statements showing the disputed charge. Stopee recommends collecting this documentation before disputing.

Escalation if remi refuses

If Remi ignores your cancellation request or refund claim, escalate to the Consumers Association of Singapore (CASE). CASE can mediate disputes and pressure Remi to resolve the issue. You can also lodge a complaint with the Personal Data Protection Commission (PDPC) if Remi misuses your data or fails to honour data deletion requests.

Common cancellation mistakes to avoid

Traps that cost you money

Cancelling is straightforward, but small oversights can leave you paying for services you no longer want. Stopee has seen countless users make the same errors, and they almost always regret it.

• Deleting the app without cancelling the subscription: Removing the Remi app does not stop your subscription. You must cancel through the app store or in-app settings first. Only then delete the app if you wish.
• Cancelling only in-app but not on the platform store: If Remi VIP is managed through App Store or Google Play, cancelling inside the app may not work. You must cancel through the platform. Verify which channel you used by checking your email receipts.
• Missing the cancellation deadline: If you cancel after the billing date has passed, you may be charged for the next cycle. Cancel at least 2 business days before your renewal date to avoid this.
• Ignoring a lack of cancellation confirmation: If Remi does not send a confirmation email after you cancel, assume the cancellation failed. Try again or contact support. Do not assume silence means success.
• Not documenting everything: Screenshots, email confirmations, and dated records are your only proof if a dispute arises. Store them in a folder or email them to yourself for safekeeping.

Cancellation timeline and final billing

When you will stop being charged

The timing depends on your subscription type. App Store and Google Play subscriptions end at the end of the current billing period; no mid-cycle refund is issued. In-app or direct Remi subscriptions may end immediately or on the renewal date. Physical subscriptions stop after you cancel but may have already shipped. Below is the expected timeline for each method.

Documentation checklist for your cancellation

Keep these records to protect yourself

Stopee recommends gathering this evidence before and after you cancel. If a dispute arises, this documentation will strengthen your case with Remi, your bank, or a consumer authority.

• Screenshot of your active subscription in App Store, Google Play, or Remi app (before cancellation).
• Screenshot or email confirmation of your cancellation request and the date you made it.
• Email confirmations from Remi support acknowledging your cancellation (if available).
• Bank or credit card statements showing the original charge and your final bill after cancellation.
• Copies of any follow-up emails you sent if Remi did not respond to your first request.
• Screenshots of any error messages or system issues that prevented cancellation.
• Notes on the date, time, and method of each cancellation attempt (in-app, email, etc.).

Store these files in a secure folder labelled "Remi Cancellation" and back them up to email or cloud storage. This record protects you if you later need to dispute a charge or file a complaint with CASE.

When to keep your remi subscription

Reasons you might reconsider

Before you cancel, pause and ask whether Remi is genuinely not valuable to you. If you use the service regularly and the cost aligns with your budget, cancellation may not be the right move. Below are scenarios where keeping your subscription makes sense.

Summary and next steps

You now know how to cancel remi safely

Whether Remi charges through App Store, Google Play, or directly, you have a clear path to cancellation. Remember that timing matters: cancel before your renewal date to avoid the next charge. Document everything. If Remi continues charging after you cancel, your bank and consumer authorities in Singapore will back you up, provided you have proof.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover overcharged funds. Our guides are updated regularly as companies change their policies, so check back if your situation changes. If you face resistance from Remi, contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315. Stopee is here to empower you to take control of your spending and cancel with confidence.