Manage Reface

How to cancel reface and reclaim your control over your subscription

What is reface and why you might want to cancel

Reface is an AI-powered mobile app that lets you swap faces in videos, GIFs and images for fun and creative projects. The app uses a freemium model, which means you get basic features for free but pay for premium access via in-app purchases or subscriptions.

The service operates across iOS (Apple App Store) and Android (Google Play), as well as through direct purchases on the Reface website. If you're based in Singapore, you can find the app on your device's app store, but whether you keep your subscription depends entirely on your needs and budget.

When you might cancel reface

Life changes. You might cancel Reface if you no longer use the app regularly, discover better alternatives, want to free up your monthly budget, or simply lose interest in face-swap entertainment. There's no shame in that-subscription fatigue is real, and Stopee exists to help you take back control of your digital spending.

Where to find reface

You can download Reface directly from the Reface app on the Singapore App Store if you use iOS, or from Google Play if you're on Android. Direct web purchases are also available through the official Reface website for one-time feature packs.

How to cancel reface on your terms

Cancellation works differently depending on where you subscribed, but the good news is that you have full control no matter which platform you use. Stopee breaks down each method so you know exactly what to do.

Cancel your reface subscription on apple app store (iOS)

If you subscribed through your iPhone or iPad, Apple manages your subscription directly. Here's how to stop the renewals:

1. Open the Settings app on your iPhone or iPad.
   • Look for the gear icon on your home screen.
2. Tap your name or Apple ID at the top of the Settings menu.
   • You'll see your profile information and iCloud settings.
3. Select Subscriptions from the list.
   • This shows all active and past subscriptions linked to your Apple ID.
4. Find and tap Reface in the subscription list.
   • If you don't see it, scroll down to check inactive subscriptions.
5. Tap Cancel Subscription or Edit Subscription.
   • Apple will ask you to confirm your cancellation reason (optional).
   • Select your reason and confirm.
6. You'll receive an on-screen confirmation that your subscription will end at the next billing date.
   • Your premium access continues until that date-no interruption.

Warning: Reface cannot cancel App Store subscriptions on your behalf. You must do this through Apple's settings yourself. If you email Reface support asking them to cancel your iOS subscription, they'll direct you back to these steps.

Pro tip: Set a calendar reminder for your final billing date so you know when to expect the charges to stop.

Cancel your reface subscription on google play (Android)

Android users manage subscriptions through Google Play. The process is straightforward and takes less than two minutes:

1. Open the Google Play app on your Android phone or tablet.
   • It's the colorful triangle icon, usually on your home screen.
2. Tap the menu icon (three horizontal lines) in the top left corner.
   • A dropdown menu will appear with several options.
3. Select Subscriptions from the menu.
   • This shows all your active Google Play subscriptions.
4. Find Reface in your subscription list and tap it.
   • You'll see your subscription details and pricing.
5. Tap Cancel Subscription at the bottom of the screen.
   • Google will ask why you're cancelling (feedback, not required).
6. Confirm your cancellation choice.
   • You'll see a confirmation message with your final billing date.

Warning: Like Apple, Google Play manages the subscription on their side. Reface cannot cancel these purchases for you-you must initiate the cancellation yourself through Google Play.

Pro tip: If you can't find the cancel option in Google Play, you can also manage subscriptions through the Google Payments Centre online at payments.google.com. Log in with your Google account, go to Subscriptions, find Reface, and cancel from there.

Cancel a direct web purchase from reface

If you bought a one-time feature pack or subscription directly from the Reface website (not through an app store), you'll contact Reface's support team to process cancellation:

1. Open your email client and draft a new message to hello@reface.ai.
   • Keep the subject line simple: "Subscription Cancellation Request" or "Cancel My Reface Subscription".
2. Include the following information in your email:
   • Your full name and email address associated with your Reface account.
   • The email address you used to purchase (if different).
   • The purchase date if you remember it.
   • A brief reason for cancellation (optional but helpful).
3. Send the email and wait for a response.
   • Reface typically replies within 2 to 3 business days.
4. They will confirm your cancellation once processed.
   • Your subscription will remain active until the end of your current paid period.
   • No charges will be applied after that date.

Pro tip: Keep a copy of your cancellation email for your records. This creates a paper trail if any billing disputes arise later.

What happens after you cancel reface

Understanding what comes next removes any anxiety about losing access or unexpected charges. Stopee walks you through the post-cancellation timeline so you're never surprised.

Your access to premium features

Cancelling your subscription stops future renewals, but you don't lose access immediately. You can continue using all premium Reface features until the end of your current paid billing period. This means if you paid for a monthly subscription on 15 January and cancel on 20 January, you'll have full access until 15 February. No downtime, no interruption.

What happens at your final billing date

On the date your current subscription period ends, your premium access automatically reverts to the free tier. You won't be charged again. The app will continue to work, but you'll only have access to basic, non-premium features.

Your account and created content

Your account data, saved videos, and created face-swap content remain in your Reface account even after cancellation. Reface doesn't delete your account just because you cancelled a subscription. If you want to delete your account or request data deletion, email hello@reface.ai with a specific request, and they'll guide you through the process.

Refund policy and your money back options

Whether you get your money back depends on where you subscribed and how long ago. Stopee helps you understand your refund rights under Singapore consumer protection law.

Direct web purchases from reface

If you bought directly from Reface's website (not through an app store), you have a small refund window: you can request a full refund within two calendar days of the initial purchase. After that two-day period, Reface treats all purchases as final and non-refundable.

This means if you bought on Monday and changed your mind by Tuesday night, you're eligible for a full refund. If a week passes, you're outside the window. Always check your purchase confirmation email for the exact purchase timestamp.

App store and google play purchases

If you subscribed through Apple App Store or Google Play, you must request refunds directly from those platforms, not from Reface. Here's why: Apple and Google process the payment and manage the subscription on Reface's behalf. Reface has no direct access to those transaction funds.

To request a refund from Apple, go to Settings > Your Name > Subscriptions > Reface > Report an Issue. For Google Play, open the app, navigate to your subscription, and select Report a Problem. Both platforms offer refund windows (typically 15 days for Google Play, up to 90 days for Apple under certain circumstances), but approval depends on your reason and account history.

Non-refundable purchases after the window closes

Except for that two-day direct-purchase window, Reface's standard policy treats subscriptions and one-time purchases as non-refundable and non-transferable. This is common for digital entertainment apps, but it's important to know upfront.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you in subscription disputes. Stopee believes you should know your legal standing if Reface refuses to cancel or refund unfairly.

Fair dealing and misleading conduct

Under the Consumer Protection Act, Reface must not engage in misleading or deceptive conduct when selling or advertising subscriptions. If the app's terms were unclear, pricing was hidden, or cancellation was deliberately made difficult, that could violate fair trading rules. The Act applies to goods and services supplied to consumers, and app subscriptions definitely qualify.

Right to cancel for certain services

While the Act doesn't mandate a cooling-off period for all digital services, it does protect you if Reface misrepresents features or makes cancellation deliberately hard to find. If you believe you were misled about what you were paying for, you have grounds to dispute the charge or seek a refund.

Escalation with the competition and consumer commission of singapore

If Reface refuses to cancel your subscription or respond to refund requests, you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates unfair contract terms, hidden fees, and refusal to honour consumer rights. Visit www.cccs.gov.sg to file a complaint. Stopee recommends documenting all your attempts to contact Reface before escalating.

Reface pricing and subscription plans

Understanding Reface's pricing structure helps you decide whether the cost is worth it and what you might lose or gain by cancelling. All prices shown are in Singapore Dollars (SGD) and may vary by platform or promotional offers.

If you're paying the weekly tier, cancelling saves you S$3.48 to S$9.98 per week. Monthly subscriptions cost around S$18.48. Adding these up over a year quickly shows why cancelling unused subscriptions matters to your overall budget-and why Stopee is here to help you stay in control.

Common mistakes people make when cancelling reface

Cancellation sounds simple, but a few missteps can leave you paying longer than necessary or unable to confirm your request went through. We've seen these slip-ups happen to thousands of users, and Stopee is here to help you avoid them.

Assuming the app deletion cancels your subscription

The biggest trap: deleting the Reface app from your phone does not cancel your subscription. The subscription lives in your Apple or Google account, not on the device. Deleting the app simply removes the software-your billing continues. You must cancel through Settings (iOS) or Google Play (Android), not through the app itself.

Contacting the wrong support address

If you bought through an app store and email Reface asking them to cancel, you'll waste time. Reface will tell you they can't cancel app store subscriptions and direct you back to Apple or Google. Save yourself the back-and-forth: go straight to your app store's subscription settings.

Forgetting to save your cancellation confirmation

After you cancel, you'll see a confirmation message or email. Screenshot it or forward it to yourself. If Reface charges you again by mistake (rare but possible), you'll have proof you cancelled. This matters if you need to dispute a charge with your bank or credit card company.

Cancelling but not verifying the final billing date

Take 30 seconds to note when your current subscription period ends. This is your "final charge date". Mark it on your calendar. On that date, check your transaction history to confirm no new charge appeared. If a surprise charge does show up, you'll know immediately and can dispute it within days instead of weeks.

Checklist: before and after you cancel

Use this checklist to make sure you've covered all the bases and won't face surprises after cancellation. Stopee designed this to make the process smooth and stress-free.

• Before you cancel: Check your current subscription tier and final billing date in your app store or account settings.
• Before you cancel: If you're owed a refund (within two days of purchase), note your purchase date and order number.
• During cancellation: Screenshot or take note of your confirmation code or message.
• After cancellation: Verify that Reface still appears in your subscriptions list but is marked as "expired" or "cancelled".
• After cancellation: On your final billing date, check your bank or credit card statement to confirm no charge appeared.
• After cancellation: If a charge does appear after cancellation, contact your bank within 30 days and file a dispute.
• If requesting refund: Keep your cancellation email and any Reface support replies for your records.

Reface customer reviews and user sentiment

Real users share honest feedback about whether Reface is worth the cost. Check app store reviews (4.5 out of 5 stars on average) to see what others say about cancellation experience, feature quality, and value. Many users praise the creative fun, but some mention that free alternatives exist and subscription costs add up. This reinforces why cancelling-if the app no longer fits your needs or budget-is always a valid choice. Stopee respects your decision either way.

How stopee helps you cancel with confidence

Cancelling a subscription should never be stressful or confusing. Whether you're escaping monthly charges, switching to a competitor, or simply cutting digital clutter, you deserve clear, honest guidance every step of the way.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and reclaim control of their spending. We provide step-by-step instructions tailored to your platform (iOS, Android, or web), flag common traps before you fall into them, and remind you of your consumer rights under Singapore law.

When you cancel Reface through this guide, you know exactly what to expect, when your access ends, what refunds you're entitled to, and who to contact if something goes wrong. No guesswork. No hidden surprises. Just empowerment.

If you run into resistance from Reface, face unexpected charges, or simply want a second opinion on your refund eligibility, Stopee is here for you. Visit Stopee.com today and join the thousands of Singaporeans who've taken back control of their subscriptions. Your budget will thank you.