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Cancel Reface: The Right Way
How to cancel reface and get your refund in south africa
What reface is and why you might want to cancel
Reface is an AI-powered mobile app that lets you swap your face into photos, videos and animations for entertainment and social sharing. The app works on iOS, Android and the web, and you can buy individual face-swap videos, credit packs, or subscribe to weekly, monthly or annual plans to unlock unlimited features. If you've signed up and now want out, Stopee is here to guide you through cancelling cleanly and reclaiming any money you're owed.
How reface charges you
Reface offers three ways to pay. You can make one-time purchases directly in the app (like a single face-swap video for R89.99), buy credit packs to use later, or commit to a recurring subscription billed weekly, monthly or annually. The app distributes through the App Store and Google Play, and also sells subscriptions on its own website. This multi-channel approach means your cancellation method depends on where you paid.
When cancellation makes sense
You might cancel because you're not using the app anymore, the subscription fees add up faster than you expected, or you'd rather spend that money elsewhere. Whatever your reason, you have consumer rights in South Africa that protect you, and Stopee will show you exactly how to exercise them.
Your consumer rights under south african law
South Africa's Consumer Protection Act gives you legal leverage when cancelling subscriptions and claiming refunds. Understanding these rights puts power back in your hands.
The right to cancel within a cooling-off period
The Consumer Protection Act grants you a 14-calendar-day cooling-off period for distance contracts (purchases made remotely, like app subscriptions). This means you can cancel within 14 days of purchase and demand a full refund without penalty or explanation. Reface's own policy only offers a 2-day refund window, but the law gives you 14 days. If Reface refuses a refund within this period, you have grounds to escalate to the National Consumer Commission (NCC).
The right to clear cancellation terms
Reface must provide you with clear, accessible cancellation instructions before you pay. If the cancellation process is deliberately hidden or confusing, that breaches consumer protection standards. Stopee recommends taking screenshots of any unclear terms you encounter, as evidence helps if you need to lodge a complaint.
The right to dispute unfair charges
If Reface bills you after cancellation, charges you without consent, or refuses a lawful refund, you can report the company to the NCC or your bank's dispute resolution team. Most South African banks will reverse unauthorised subscription charges within 30 days of your report.
How to cancel reface on iOS
If you subscribed via Apple's App Store, you cancel directly through your iPhone or iPad settings. Apple controls the subscription, so Reface cannot cancel it for you.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen (your Apple ID profile).
- Select Subscriptions.
- Find Reface in the list of active subscriptions and tap it.
- Tap Cancel Subscription at the bottom of the screen.
- Confirm the cancellation by following the on-screen prompts.
What happens after you cancel on iOS
Your subscription stops renewing immediately, but you keep access to paid features until the end of your current billing period. For example, if you pay monthly on the 15th and cancel on the 20th, you can use Reface until the 15th of next month. After that date, your account reverts to free-tier access only. Pro tip: Apple sometimes offers a last-minute discount to keep you subscribed. If you see a retention offer and you're certain you want to cancel, ignore it and confirm cancellation.
How to cancel reface on android
Android users subscribed through Google Play need to cancel via the Google Play Store app or the Google Payments website. Google controls the billing, and Reface cannot process cancellations on your behalf.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find Reface and tap it.
- Select Cancel subscription and confirm your choice.
Alternative: cancel via google payments
If you struggle to find your subscription in the Play Store app, you can cancel directly through the Google Payments website.
- Visit payments.google.com and sign in with your Google Account.
- Click Subscriptions on the left menu.
- Find Reface and click Manage Subscription.
- Click Cancel subscription and follow the prompts.
What happens after you cancel on android
Like iOS, your subscription stops renewing but your paid access continues until the end of the current billing cycle. Warning: Google Play may not process your cancellation immediately if you cancel within 48 hours of purchase. If you fall into this window, wait a few hours and check again, or contact Google Play support directly.
How to cancel reface if you paid directly on the website
If you bought a subscription or credit pack directly from Reface's website (not through an app store), you cancel by contacting Reface support. This method takes longer but gives you a direct line to the company.
- Email hello@reface.ai with the subject line Cancel My Subscription.
- In your email, include your full name, the email address linked to your Reface account, and the date you subscribed.
- Ask for written confirmation of your cancellation and the effective date.
- Wait for a response (allow up to 5 business days).
- Keep the confirmation email for your records.
What happens after web cancellation
Reface processes web cancellations manually, so you retain access until the end of your paid period, just as with app store cancellations. Pro tip: If Reface doesn't respond to your cancellation email within 7 business days, send a follow-up and document the date. Non-response is a sign that you should escalate the complaint to the NCC or your bank.
Reface pricing in south africa
Here's a breakdown of Reface's current ZAR pricing so you know what you're paying and what to claim back if needed.
| Plan or purchase | Price (ZAR) | Billing cycle | What you get |
|---|---|---|---|
| Face Swap Video | R89.99 | One-time | Single face-swap video creation |
| Swap Faces credits pack | R639.99 | One-time | Multiple face-swap credits for video creation |
| Weekly subscription | R69.99 | Weekly | Unlimited face swaps and features |
| Monthly subscription | R299.99 | Monthly | Unlimited face swaps and features |
| Annual subscription | R1,999.99 | Yearly | Unlimited face swaps and features (best value) |
| Premium add-on | R49.99 | One-time or subscription | Advanced filters and animation effects |
Prices shown are current as of the latest update and may vary by device or region. If you subscribed to the weekly plan, you're paying over R3,600 per year. Stopee recommends reviewing your subscriptions monthly to catch apps you've forgotten about.
Will you get a refund when you cancel?
Refund eligibility depends on how long ago you purchased and where you paid. South African consumer law gives you more protection than Reface's stated policy.
Reface's official refund window
Reface advertises a 2-calendar-day refund policy for purchases made directly on their website. After 2 days, purchases are final and non-refundable. However, this policy conflicts with South African law.
Your legal right to a refund under the consumer protection act
The Consumer Protection Act grants you a 14-calendar-day cooling-off period for distance contracts. This means you can cancel and demand a full refund up to 14 days after purchase, regardless of Reface's 2-day policy. Pro tip: If Reface denies a refund within 14 days, cite the Consumer Protection Act in your complaint email and mention the NCC. This usually prompts a rapid reversal.
Refunds for app store purchases
If you bought through Apple, Apple issues the refund, not Reface. Request a refund through your App Store account within 14 days (Apple's refund window aligns with consumer law). You can request refunds on up to three purchases per calendar year without penalty.
Refunds for google play purchases
Google Play generally refunds purchases within 48 hours of purchase. After 48 hours, refunds are at Google's discretion. If Google refuses a refund you believe is lawful, you can escalate to the NCC or your bank.
How to request a refund
For web purchases, email hello@reface.ai within 14 days with your proof of purchase and a clear statement: "I am requesting a refund under the Consumer Protection Act, section 5.3(1)(g), as I purchased within the cooling-off period." For app store purchases, initiate the refund through Apple or Google directly.
What happens to your account and data after cancellation
Cancelling your subscription does not delete your account or personal data. You lose paid features but keep free access, and Reface retains your profile, saved videos and personal information indefinitely unless you delete the account manually.
How to delete your reface account completely
If you want Reface to erase your account and all personal data, email hello@reface.ai with the subject line Delete My Account. Include your full name, email address and account username. Reface is required to comply within 30 days under data protection principles. Keep the confirmation email as proof.
Your data after cancellation
Reface may retain your billing and contact information for tax and legal compliance, but should not use your data for marketing after you cancel. If you continue to receive promotional emails after cancellation, reply with Unsubscribe and forward the message to hello@reface.ai.
Common mistakes when cancelling reface
Cancelling a subscription is straightforward, but small slip-ups can leave you paying longer than intended or locked out of refunds. Here are the traps Stopee sees most often.
Deleting the app instead of cancelling the subscription
The most common error is uninstalling Reface from your phone and assuming the subscription is gone. It isn't. Deleting the app only removes it from your device; the subscription renews in the background and charges you until you cancel through your payment method. Always cancel the subscription first, then delete the app.
Missing the 14-day refund window
South African law gives you 14 days to claim a refund. After day 14, your only leverage is evidence of non-use, billing errors or unauthorized charges. Mark the purchase date in your calendar and request a refund by day 13 if you want maximum legal protection.
Ignoring renewal confirmations
After you cancel, your payment method may receive a final renewal notice before access expires. This is normal and expected. Don't panic if you see a charge for the last billing cycle; you've already paid for that period.
Failing to get written confirmation
Always request a cancellation confirmation email, especially for web cancellations. Without written proof, you have no evidence if Reface charges you again by mistake. Store confirmations in a dedicated folder.
Your cancellation checklist
Use this checklist to ensure you've cancelled cleanly and protected your refund claim.
| Step | Action | Done? |
|---|---|---|
| 1 | Identify where you paid (App Store, Google Play, or Reface website) | ☐ |
| 2 | Cancel the subscription using the method for your payment source | ☐ |
| 3 | Take a screenshot of the cancellation confirmation | ☐ |
| 4 | Note the cancellation date and the end date of your paid access | ☐ |
| 5 | Request a refund if within 14 days of purchase and include your legal reference | ☐ |
| 6 | Monitor your payment method for unexpected charges for 30 days | ☐ |
If reface refuses to cancel or refund you
If you've followed the correct cancellation steps and Reface ignores you, bills you after cancellation, or denies a lawful refund, you have escalation paths through South African consumer protection authorities.
Step 1: escalate to reface directly
Send a formal complaint email to hello@reface.ai marked Urgent. Reference the Consumer Protection Act and clearly state what you're owed. Give Reface 10 business days to respond.
Step 2: file a complaint with the national consumer commission
If Reface doesn't respond or refuses your claim, lodge a complaint with the NCC at complaints.ncc.org.za or call 0860 672 226. The NCC investigates breaches of the Consumer Protection Act at no cost to you. Stopee advises including copies of all emails, screenshots and payment records.
Step 3: dispute the charge with your bank
If Reface continues to charge you after cancellation, contact your bank's dispute resolution team and request a chargeback. South African banks reverse unauthorised subscription charges within 30 days of your report. This is your fastest path to a refund if Reface won't cooperate.
Why cancelling can feel harder than it should
Reface, like many subscription apps, makes cancellation deliberately inconvenient. The 2-day refund window is far shorter than the law allows. The app doesn't include a cancel button in its settings. Customer support is email-only. These are not accidents; they're designed to keep you paying. That's why Stopee exists: to cut through the friction and show you the legal shortcuts Reface hopes you won't use.
Cancelling your Reface subscription is your right, and it's quick once you know where to press. Whether you're on iOS, Android or the web, you can cancel in under five minutes. Your refund claim is even stronger: the Consumer Protection Act guarantees you 14 days to change your mind, double Reface's advertised window. If the company refuses, the NCC and your bank have your back.
Stopee has helped thousands of consumers cancel unwanted subscriptions, reclaim refunds and understand their rights. You're not locked into Reface. You have the law on your side, clear steps to follow, and escalation paths if the company resists. Start your cancellation today using the method for your payment platform, keep your confirmation email, and monitor your payment method for 30 days. If you hit any resistance, Stopee's consumer guides and the NCC are here to support your claim.
Contact reface for support
Support email: hello@reface.ai
Website: reface.ai
For consumer complaints in South Africa: National Consumer Commission, complaints.ncc.org.za, 0860 672 226