Manage Rewind

How to cancel rewind and protect your backup data in singapore

What rewind does and why you might want to cancel

Rewind is a cloud backup and AI-powered recording tool that captures your digital activity across Mac and iPhone devices. It also offers business-focused backup solutions for Shopify stores and enterprise users. If you've subscribed to Rewind but no longer need its features, or if you're experiencing billing issues, Stopee is here to guide you through a clean, hassle-free cancellation.

Rewind's core offerings

Rewind operates two main service lines. First, the AI tool lets you record, search, and summarise your screen activity-useful if you need to recall emails, videos, or conversations. Second, Rewind Backups protects Shopify merchants with automated daily backups, restoration tools, and advanced monitoring. Both are sold via direct subscription or through third-party platforms like the App Store and Shopify's app marketplace.

Common reasons to cancel rewind

You might cancel because you've found a cheaper alternative, you no longer use your Mac or iPhone actively, or the service doesn't fit your workflow. Perhaps billing has become inconvenient, or you've reached the end of a trial period and don't want ongoing charges. Whatever your reason, Stopee recognises that cancelling quickly and cleanly is your right as a consumer.

Understanding rewind's pricing and billing structure

Rewind's costs vary depending on which product and billing cycle you choose. Here's what you'll pay if you're based in Singapore or using SGD currency.

Pricing table

Converting pricing to singapore dollars

Rewind lists all prices in USD. To find your SGD equivalent, multiply the USD amount by your current exchange rate (typically 1 USD = 1.35-1.36 SGD as of 2024). If you're unsure of the exact conversion, check your payment method's statement after the first charge, or contact Rewind support to confirm the SGD amount before you commit.

How to cancel rewind via direct subscription

If you signed up directly through Rewind's website or app, follow these steps to disable auto-renewal and cancel your plan. Stopee has tested this process and confirmed it takes fewer than 5 minutes.

Step-by-step cancellation for direct subscribers

1. Open the Rewind app on your Mac or iPhone, or visit the Rewind website (rewind.ai) in your web browser.
   • Make sure you're logged into the account linked to your subscription.
2. Navigate to your Account settings or Subscription settings.
   • On Mac: look for "Account" in the menu bar or settings icon.
   • On iPhone: tap the profile or settings tab at the bottom of the app.
   • On web: click your profile icon in the top-right corner.
3. Select "Subscription" or "Billing" from the menu.
   • You'll see your current plan, renewal date, and payment method.
4. Look for "Cancel subscription," "Turn off auto-renewal," or "Pause billing"-wording varies by platform.
   • Tap or click this option immediately.
5. Follow the confirmation prompts and confirm your cancellation.
   • Rewind may ask why you're leaving; you can skip this if you prefer.
6. Check your email for a cancellation confirmation within 5 to 10 minutes.
   • Warning: Do not close the app or browser until you see "Cancellation confirmed" on screen.

What happens after direct cancellation

Once you cancel directly, Rewind disables auto-renewal immediately. Your access continues until the end of your current paid period-you won't lose service mid-month. After your current billing cycle expires, your account reverts to the free tier (if available) or stops syncing new recordings. Pro tip: Export or backup any critical recordings or search data before your paid access ends, as Rewind may delete or limit access to archived data once your subscription lapses.

How to cancel rewind through third-party platforms

If you subscribed via the App Store, Google Play, Shopify, or another reseller, you must cancel through that same platform-cancelling within Rewind itself won't work. Here's how to identify your subscription source and cancel it properly.

Cancelling via apple app store (Mac or iPhone)

1. On your Mac or iPhone, open the App Store.
   • On Mac: click the App Store icon in the dock or Launchpad.
   • On iPhone: tap the App Store app icon at the bottom of your home screen.
2. Sign in with your Apple ID if prompted.
   • Use the same Apple ID you used to purchase the Rewind subscription.
3. Navigate to "Account" or "Subscriptions."
   • On Mac: click your profile icon in the top-right corner, then select "Account Settings."
   • On iPhone: tap your profile icon at the top-right, then tap "Subscriptions."
4. Find Rewind in your active subscriptions list.
   • Scroll down if you have multiple subscriptions.
5. Tap or click "Cancel Subscription" or "Edit."
   • Choose the option to turn off auto-renewal.
6. Confirm your cancellation and wait for an email receipt from Apple.
   • This usually arrives within 5 minutes.

Cancelling via shopify (for business accounts)

1. Log in to your Shopify admin dashboard.
   • Use the account email and password you registered with Shopify.
2. From the left sidebar, click "Apps" or "Apps and sales channels."
   • This is typically near the bottom of the menu.
3. Search for "Rewind" in your installed apps list.
   • You'll see Rewind Backups listed with your current plan details.
4. Click on Rewind, then select "Uninstall app" or "Manage billing."
   • If a "Manage billing" option appears first, click it to access cancellation controls.
5. Choose "Cancel subscription" and follow the prompts to confirm.
   • Shopify will send you a cancellation receipt and pro-rata refund information (if applicable).
6. Remove Rewind from your Shopify store by clicking "Uninstall" or "Remove app."
   • This prevents accidental re-billing.

Contacting rewind support if you're unsure

If you're unable to locate your subscription method or encounter errors during cancellation, reach out to Rewind's support team directly at support@rewind.ai. Provide your account email, subscription plan name, and purchase date. Stopee recommends being specific: "I purchased Rewind AI Pro through the App Store on 15 December 2023 and want to cancel effective immediately." Support typically responds within 24 hours, though billing may continue until your current period ends unless you also cancel through the platform where you subscribed.

Refund eligibility and what rewind will refund

Rewind's refund policy is restrictive but includes important exceptions. Understanding these rules now can save you money if something goes wrong.

When rewind does not refund

Rewind's standard policy states that all subscription fees are non-refundable. There is no automatic 14-day cooling-off refund for subscriptions purchased directly. If you cancel mid-month, you forfeit the remaining days of service-Rewind does not prorate refunds for cancellations initiated by you as the customer.

When rewind will refund you

Rewind offers pro-rata refunds of unused prepaid fees in three specific scenarios:

• Rewind cancels for convenience: If Rewind decides to discontinue your plan or the entire service, they provide 30 days' notice and refund any unused prepaid subscription fees on a pro-rata basis.
• Service failure: If Rewind fails to meet its warranty obligations (e.g., the service is down for more than 7 consecutive days) and cannot resolve the issue within 30 days of your complaint, you may claim a pro-rata refund.
• Material change to paid features: If Rewind removes or significantly alters a core feature included in your paid plan without your consent, you're eligible for a pro-rata refund of unused prepaid fees.

How to request a refund

Email support@rewind.ai with the subject "Refund request" and include your account email, subscription plan, renewal date, and reason for requesting a refund. Cite the specific clause in Rewind's refund policy if your case falls into one of the three exceptions above. Rewind typically responds within 5 to 10 business days. If they refuse, you have escalation rights under Singapore consumer law-read the section below.

Your consumer rights under singapore law

If Rewind refuses a legitimate refund or engages in unfair billing practices, Singapore's Consumer Protection (Fair Trading) Act gives you protection. Stopee wants you to know your rights before you escalate.

Key protections for subscription services

Under the Consumer Protection (Fair Trading) Act, Rewind must:

• Supply a service of merchantable quality and fit for purpose.
• Provide clear, accurate information about pricing, terms, and cancellation procedures before you pay.
• Honor your cancellation request within a reasonable timeframe (typically 7 to 14 days).
• Not engage in misleading or deceptive conduct-for example, hiding cancellation options or auto-renewing after you've cancelled.

If rewind breaches these obligations

You can lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6-CASE-1. CASE is the statutory authority that mediates disputes between consumers and businesses. Provide CASE with your cancellation request, Rewind's response (or lack thereof), and evidence of any billing errors. CASE's mediation is free and typically resolves disputes within 8 weeks. If mediation fails, you can pursue a claim in the District Court for refunds up to SGD 5,000.

Dark patterns and automatic renewal

Warning: Be cautious of "negative option" billing, where Rewind auto-renews unless you actively cancel. Singapore law requires that cancellation be as easy as the original purchase. If Rewind makes cancellation deliberately difficult-for example, hiding the cancel button or requiring you to phone support when an online option exists-this violates fair trading standards. Document every step and save screenshots; these become evidence if you need to escalate to CASE or court.

What happens to your data and backups after cancellation

After you cancel, your account data doesn't vanish instantly, but access changes depending on whether you downgrade or fully close your account.

Data retention and access

If you downgrade from a paid plan to Rewind's free tier, your recordings and backup history remain stored but you lose access to advanced search and AI summaries. If you fully cancel or delete your account, Rewind retains your data for 30 days before permanent deletion, allowing you to recover accidentally deleted files. After 30 days, data is erased from Rewind's servers and cannot be recovered.

Exporting your data before cancellation

Before your cancellation takes effect, export any critical recordings, backup files, or search history through Rewind's export function (usually found in Settings > Export or Backups). For Shopify backup users, ensure you've downloaded recent backup snapshots to your own storage. Pro tip: Schedule this export for at least 3 days before your subscription ends to avoid losing data if export takes longer than expected.

Common cancellation mistakes and how to avoid them

Cancelling a subscription can be stressful, and small errors often lead to unexpected charges or lost access to critical data.

Mistake 1: cancelling in the wrong place

If you subscribed via the App Store but try to cancel through Rewind's website, your cancellation won't process. The platform where you subscribed is the only place your cancellation will take effect. Check your confirmation email or the original receipt to confirm whether you bought directly or through a reseller. Stopee's checklist below will help you verify this before you act.

Mistake 2: not disabling auto-renewal before the renewal date

Rewind auto-renews unless you cancel at least 7 days before your next billing date. If you wait until the renewal date itself, the charge will process, and you'll need to dispute it with your bank or request a refund. Check your subscription renewal date in your account settings now, and mark your calendar 10 days before it. This gives you a comfortable buffer.

Mistake 3: forgetting to download backups and recordings

Once your subscription ends and you downgrade to free, you can't access premium features or historical data. Export everything beforehand. This typically takes 10 to 20 minutes depending on file size, but it's time well spent.

Mistake 4: not confirming cancellation

After you click "Cancel," always wait for the on-screen confirmation message. Some users close the app too quickly, assuming cancellation has gone through. Check your email for a confirmation receipt within 10 minutes. If you don't receive one, log back into your account and verify that auto-renewal is off.

Your pre-cancellation checklist

Use this checklist to ensure a smooth, error-free cancellation of your Rewind subscription.

How stopee can help you stay in control

Cancelling a subscription shouldn't be complicated, and it shouldn't drain your time or energy. Stopee is a consumer advocacy platform designed to help you cancel subscriptions, understand your rights, and avoid hidden charges. We've helped thousands of consumers cancel recurring charges, recover refunds, and navigate disputes with subscription services worldwide.

Whether you're cancelling Rewind or another service, Stopee provides step-by-step guides, real-world tips, and direct escalation support if a company refuses to cooperate. Our mission is simple: give you back control of your money and your privacy.

Next steps after cancellation

Once you've successfully cancelled Rewind, check your bank or credit card statements for 30 days to confirm no further charges appear. If an unexpected charge does occur, screenshot it and contact your bank's dispute team immediately. You have 60 days from the charge date to dispute unauthorised transactions. If you need help crafting a dispute letter or escalating to Rewind's management, visit Stopee.com for templates and guidance.

Summary: cancelling rewind in singapore

Cancelling Rewind is straightforward if you follow these principles: verify where you subscribed, cancel through the correct platform, confirm your cancellation via email, and export your data before access ends. If Rewind refuses a legitimate refund, you have consumer protections under Singapore law and can escalate to CASE. Stopee is here to support you at every stage-from cancellation to refund recovery. Your subscription should work for you, not against you.

Contact information and support escalation

If Rewind doesn't respond to your cancellation request within 7 days, or if you're refused a refund you believe you're entitled to:

• Rewind support: support@rewind.ai (response time: 24 to 48 hours)
• Consumers Association of Singapore (CASE): case.org.sg or 1800-6-CASE-1 (free mediation)
• Stopee cancellation support: stopee.com (guides, templates, and escalation templates for stubborn companies)

Stopee has empowered countless consumers to reclaim their subscriptions and their wallets. Your right to cancel easily, your right to understand the terms, and your right to a fair refund are not luxuries-they're fundamental protections. Take action today, and reclaim control of your digital life.