Manage Redx

How to cancel your redx subscription and protect your data in singapore

Understanding redx and why you might cancel

Redx is a lead generation and customer relationship management platform built for Singapore real estate professionals. The service provides tools to find, analyse, and contact potential clients, including automated dialers and CRM integrations designed to streamline your prospecting workflow.

If you're a real estate agent or team member using Redx, you subscribe to access apps and add-ons that support your outbound calling and lead management. However, as your business needs evolve, you may find the subscription no longer delivers value, or you may want to explore alternative platforms that better suit your requirements.

Whatever your reason, understanding your cancellation rights and the practical steps to exit cleanly is essential. At Stopee, we help you navigate subscription cancellations with confidence and transparency.

Who typically uses redx

Redx attracts real estate professionals who rely on contact lists, outbound dialling, and lead tracking. Small teams and independent agents often use Redx to manage their prospecting pipeline and improve contact rates. If this no longer matches your workflow, cancellation may be the right move.

Common reasons to cancel redx

You might cancel because the monthly cost has become unaffordable, you've switched to a competitor platform, your team has reduced, or the feature set no longer supports your business model. Whatever your reason, you deserve a straightforward cancellation process without hidden obstacles.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing services, including subscriptions. Understanding your legal standing strengthens your negotiating position if Redx refuses a refund or resists cancellation.

What the consumer protection (Fair trading) act means for you

Under Singapore law, businesses must not engage in unfair practices or mislead you about their terms. If Redx's cancellation process is deliberately obscured, or if charges continue after you've cancelled, you have grounds to escalate the dispute to the Consumers Association of Singapore (CASE).

Redx publishes terms that state "all sales are final" and claim no refunds for unused portions of a billing cycle. However, this does not override your statutory right to cancel within a reasonable timeframe or to dispute charges if the service was not delivered as promised.

Keep all receipts, email confirmations, and cancellation screenshots. These documents are your evidence if you need to escalate a dispute through CASE or pursue a chargeback with your bank.

CASE escalation and your next steps

If Redx refuses to acknowledge your cancellation or continues billing after you've requested a stop, file a complaint with the Consumers Association of Singapore. CASE investigates unfair trading practices and can pressure Redx to reverse charges or honour your cancellation request.

Stopee recommends documenting every communication with Redx: save email threads, screenshot cancellation confirmations, and note the date and time of any phone calls. This evidence is invaluable if you need to involve CASE.

How to cancel redx based on your platform

Cancellation method depends on how you purchased your Redx subscription. Choose the path that matches your setup, and follow the steps in order to prevent billing errors.

Cancel via apple app store (iOS)

If you subscribed to Redx through your iPhone or iPad, Apple handles your payment and renewal. Cancelling through Apple Settings is the fastest route.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to enter your Apple ID menu.
3. Select Subscriptions from the menu.
4. Find and tap the Redx subscription in your active subscriptions list.
   • If Redx does not appear, swipe left on the app name to reveal the Cancel button, or tap Manage Subscription.
5. Tap Cancel Subscription or Turn Off Auto-Renew, depending on which option appears.
   • Apple will ask you to confirm; select Confirm Cancellation.
6. Check your email for a cancellation confirmation from Apple within minutes.

Pro tip: Apple processes cancellations immediately, but your access continues until the end of your current billing period. You will not be charged on the next renewal date.

Warning: Do not delete the Redx app immediately after cancelling. Deleting the app does not cancel your subscription; you must follow the steps above.

Cancel via google play (Android)

Android users who subscribed through Google Play must cancel within the Google Play app. This process is straightforward and ensures Google stops charging your payment method.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions from the menu.
4. Tap Subscriptions to view all active subscriptions.
5. Find Redx in the list and tap it.
   • If you have multiple Redx products (Apps Bundle, Apps Pro++, Walls Pro), you must cancel each one individually.
6. Tap Cancel subscription and confirm when prompted.
7. Google sends a confirmation email within minutes.

Pro tip: Like Apple, Google Play allows you to use Redx until the end of your paid period, even after cancellation. No surprise charges will occur.

Cancel via the redx website or web portal

If you subscribed directly through Redx's official website (rather than through an app store), you must cancel via your account dashboard. This method gives you direct control and creates a clear audit trail.

1. Visit the Redx website and log in to your account using your email and password.
2. Navigate to Account Settings or Billing (the exact label varies; look for Subscriptions, Billing, or Plans).
3. Locate your active subscription and select Cancel or Turn Off Auto-Renew.
   • Some accounts show a red X or Delete button next to the subscription.
4. Redx may ask you to confirm your cancellation reason; provide honest feedback if prompted.
5. Confirm the cancellation and save a screenshot of the confirmation page.
6. Check your email for a cancellation confirmation from Redx within one business day.

Warning: Mark the cancellation date in your calendar. You must cancel before your next billing date to avoid a fresh charge. If Redx's website shows your billing date as 15 April, cancel no later than 14 April.

Pro tip: If the website cancellation button is missing or broken, email Redx support directly with your account email and request immediate cancellation. Keep this email as proof of your intent to cancel.

What happens after you cancel redx

Cancelling your subscription does not instantly erase your account or data. Understanding the post-cancellation timeline helps you plan your transition to an alternative platform.

Your access window after cancellation

Once you cancel, Redx typically allows you to retain full access to the platform until the end of your current billing period. If you cancel on 10 April and your billing date is 20 April, you can use Redx until 19 April at 11:59 PM.

This grace period is valuable: use it to export any important data, such as lead lists, contact notes, or call logs, before your access expires.

Account data and deletion after cancellation

Cancelling your subscription does not automatically delete your account or the data Redx holds about you. Redx retains account information according to its privacy terms unless you formally request deletion.

To protect your privacy, send Redx a written deletion request via email to their support address (check their website for the correct contact). Request that all personal data associated with your account be deleted within 30 days, citing your right under Singapore's Personal Data Protection Act (PDPA).

Stopee advises keeping a copy of your deletion request email. If Redx does not respond or refuses deletion within 30 days, you can file a complaint with the Personal Data Protection Commission (PDPC).

Renewal and future billing

Once you cancel, Redx stops auto-renewal. No further charges will appear on your payment method after your current billing cycle ends. Verify this by checking your bank statement or credit card transactions two weeks after the cancellation confirmation.

Redx refund policy and your options

Redx's published refund policy is strict: they claim all sales are final and offer no refunds for unused portions of a billing cycle. However, this does not mean you have no options if circumstances justify a refund.

Understanding redx's no-refund stance

Redx states in their terms that once payment is processed, no refund is issued. They also claim overage fees (charges for lookups beyond your quota) are non-refundable. This policy applies to all subscription tiers, including the Apps Bundle, Apps Pro++, and Walls Pro.

However, strict terms do not override consumer law. If you can demonstrate that Redx failed to deliver the service as advertised, or if you were billed in error, you have legal grounds to request a refund.

Free trial billing and refund scenarios

Free trial users must cancel at least one business day before the trial ends to avoid being charged. If you were billed at the end of a free trial without clear warning, you may have a refund case.

Document the exact date you activated the trial, the trial end date shown in the app or email, and the date you received the charge. Send this evidence to Redx support and request a refund, citing misleading trial terms.

Pro tip: If Redx refuses a refund for a trial charge, contact your bank or credit card issuer and request a chargeback. Explain that you did not authorise the charge or that the trial terms were unclear. Most banks will reverse the charge in your favour within 10 business days.

Disputing charges and requesting exceptions

Redx's published policy is not absolute. If any of the following apply to you, email Redx support and request an exception:

• You cancelled within 14 days of your first charge and the service did not meet your expectations.
• You were billed multiple times for the same subscription by accident.
• The service was unavailable for a significant portion of your billing period (e.g., server downtime lasting more than 24 hours).
• You were charged after you formally requested cancellation.

Redx customer support may approve a one-time refund or credit even if their terms appear to forbid it. A polite, evidence-backed request works better than an angry complaint.

Redx pricing and plan options in singapore

Knowing what you're paying helps you decide whether cancellation is the right move or whether a plan downgrade suits you better.

Current redx pricing structure

Pricing varies depending on whether you purchase through the Apple App Store, Google Play, or Redx's own website. SGD prices appear on app store listings, while the official website uses USD.

Pro tip: If cost is your only concern, contact Redx sales and request a discount before you cancel. Many SaaS companies offer loyalty discounts or a 50% reduction to retain departing customers. A simple email asking for a lower rate costs nothing and sometimes succeeds.

Common mistakes when cancelling redx

We understand that cancelling feels stressful, especially when you're juggling business commitments. Watch out for these pitfalls to ensure your cancellation sticks.

Deleting the app without cancelling the subscription

The single most common mistake is deleting the Redx app from your phone and assuming your subscription has ended. It has not. App deletion and subscription cancellation are separate actions, and your payment method will be charged on the next renewal date.

Always follow the cancellation steps in the Settings app or your account dashboard before you delete anything.

Cancelling via the wrong platform

If you subscribed via the Apple App Store but attempt to cancel through Google Play, your cancellation will fail. Match your cancellation method to your purchase method: App Store cancellations happen in iPhone Settings, Google Play cancellations happen in the Google Play app.

If you purchased directly from Redx, you must cancel on the Redx website, not through an app store.

Missing the next billing date

Cancellation only works if you act before your next renewal date. If your next bill is 20 April and you cancel on 21 April, Redx will charge you again. Check your confirmation email or App Store receipt to find your exact billing date, then set a phone reminder to cancel at least one day before.

Not saving your cancellation confirmation

Screenshot or save the cancellation confirmation page and email immediately. If Redx continues charging you after cancellation, this proof is your only defence in a chargeback dispute or CASE complaint.

Your post-cancellation checklist

Use this checklist to ensure you've cancelled cleanly and left no loose ends.

• Record the date and time you submitted your cancellation request.
• Save a screenshot of the cancellation confirmation page (whether from Apple, Google, or Redx).
• Forward any cancellation confirmation emails to a safe folder or backup account.
• Mark your calendar with the final access date (end of your current billing period).
• Export any critical data (lead lists, contact notes, call logs) before access expires.
• Send a written deletion request to Redx if you want your personal data removed.
• Check your bank statement or credit card statement 14 days after your billing date to confirm no new charge appeared.
• If an unexpected charge occurs, contact your bank or credit card issuer within 30 days and request a chargeback.

Why stopee helps thousands cancel with confidence

Cancelling a subscription should not require a law degree or multiple phone calls. At Stopee, we've helped thousands of Singapore consumers navigate subscription exits by providing clear steps, warning flags, and empowerment through knowledge.

Whether you're cancelling Redx because the cost is too high, you've found a better platform, or you simply no longer need the service, Stopee's guides remove the guesswork and protect your rights. We translate vague terms of service into actionable advice and flag the legal protections available to you under Singapore law.

Visit Stopee today to find cancellation guides for Redx and hundreds of other services, plus a community of consumers sharing their experiences and tips.

Contacting redx for support

If you encounter obstacles during cancellation or want to speak with someone directly, contact Redx using the details below. Keep a record of all communication.

Redx contact information

Redx Pte. Ltd., the Singapore-based lead generation and CRM platform, maintains customer support through email and in-app messaging. Check your Redx account dashboard or the App Store listing for the current support email address, as contact details may change.

When contacting Redx, provide your full account email, the subscription plan name, and the date of your cancellation request. A clear, professional message receives faster replies than an emotional complaint, even if you're frustrated.

If Redx fails to respond within five business days or refuses your cancellation request, escalate to CASE at www.case.org.sg or by phone at 6100 0315 during business hours.

Stopee remains your trusted partner in understanding your cancellation rights and taking control of your subscriptions. We've guided consumers through thousands of service exits, and we're here to support your decisions with transparent, law-backed advice.