Manage Simply Earth

How to cancel simply earth and protect your money in singapore

What simply earth is and why you might want to leave

Simply Earth is a monthly subscription box service that ships essential oils and DIY recipes to your door. Each box contains pre-measured ingredients and step-by-step instructions so you can make your own home-care and personal-care products at home. The service attracts customers who enjoy crafting natural products and discovering new essential oil blends each month.

If you subscribed from Singapore, you can receive boxes, but additional shipping costs and import duties may apply to your final bill. These hidden charges catch many international subscribers off guard, which is why understanding your cancellation rights matters now.

Whether you have found a cheaper alternative, lost interest in DIY projects, or discovered unexpected fees, Stopee is here to guide you through cancelling Simply Earth safely and reclaiming control of your wallet.

Who typically cancels simply earth

Cancellations spike when subscribers discover that shipping and duties push their monthly cost well above the advertised price. Others cancel after receiving a damaged or incomplete box, or simply decide the DIY hobby no longer fits their lifestyle. Many Singapore customers cancel after realising that currency conversion and logistical costs make the service expensive compared to local alternatives.

Simply earth pricing and what you are actually paying

Understanding what you signed up for is the first step to cancelling confidently. Here are the plans Simply Earth offers, with approximate Singapore Dollar conversions for reference.

Hidden costs singapore customers face

The prices above do not include shipping to Singapore or import duties. Depending on customs declarations, you may pay an additional SGD 20-40 per box in shipping alone. If your box is flagged for duty assessment, you could pay GST on the full shipment value, pushing your real monthly cost to SGD 85-100 or more.

This is why many subscribers cancel after their first or second box arrives: the final bill tells a different story than the website promised. Before you proceed with cancellation, gather your last invoice to see exactly what you paid. This number strengthens your case if you need to dispute a charge or request a partial refund.

Your consumer rights in singapore before you cancel

Singapore law gives you specific protections when dealing with subscription services, even if Simply Earth is based overseas. Knowing these rights empowers you to cancel with confidence and escalate if the company resists.

Consumer protection (Fair trading) act protections

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (like an online subscription) within 14 calendar days of purchase, provided the seller clearly disclosed this right at the point of sale. Simply Earth must have shown you a cooling-off period notice when you signed up. If they did not, you may still have grounds to cancel and claim a refund even after 14 days.

The law also requires that any subscription charges be transparent and accurate. If Simply Earth failed to clearly disclose shipping costs or duties before charging your card, or if the final amount differs materially from what you agreed to, you have a claim under fair trading law.

How to use your legal rights

First, check your original confirmation email from Simply Earth. Look for any mention of a cooling-off period, cancellation terms, or how long you have to change your mind. If that language is vague, confusing, or missing entirely, Stopee recommends documenting this as evidence before you reach out to cancel.

If Simply Earth refuses to refund you after cancellation, escalate to the Consumers Association of Singapore (CASE) or the Enterprise Singapore helpline. Both organisations can investigate if the company breached fair trading rules and may pressure them to refund you.

How to cancel simply earth: step-by-step methods

You have three ways to cancel, ranked by speed and proof you will receive. Choose the method that best matches your comfort level with the Simply Earth website.

Method 1: cancel via your simply earth account (recommended)

This is the fastest and creates the clearest digital record. Follow these steps exactly.

1. Go to the Simply Earth website and log in with your email and password.
   • If you have forgotten your password, use the "Forgot password?" link to reset it.
2. Click on "My Account" or "Profile" (location varies slightly by device).
   • On mobile, this may appear as a menu icon (three horizontal lines) in the top right corner.
3. Select "My Subscription" or "Subscription Settings".
   • You will see your current plan name, billing date, and next renewal date here.
4. Look for a button or link labeled "Cancel subscription", "Pause subscription", or "Manage subscription".
   • Warning: Do not click "Pause" unless you want to temporarily stop and restart later. Pause does not cancel your account.
5. Click "Cancel subscription" and confirm your choice when prompted.
   • Simply Earth may ask why you are leaving. You do not have to explain, but mentioning high shipping costs helps gather feedback they cannot ignore.
6. Take a screenshot of the cancellation confirmation page and save any confirmation email they send.
   • Pro tip: Forward the confirmation email to yourself with today's date in the subject line. This creates a timestamped backup in case disputes arise later.

Method 2: cancel via PayPal

If you paid with PayPal, you can cancel the pre-approved payment agreement directly through your PayPal account, giving Simply Earth no chance to delay or complicate the process.

1. Log in to your PayPal account at www.paypal.com.
2. Click on "Settings" (gear icon) in the top right corner.
3. Select "Payments" from the left menu.
4. Click "Manage pre-approved payments" (sometimes labelled "Automatic payments").
5. Find "Simply Earth" in the list and click on it.
6. Select "Cancel" and confirm.
   • PayPal will ask if you want to notify Simply Earth. You may choose yes or no; both are valid.
7. PayPal will email you a cancellation confirmation immediately.
   • Save this email as your proof of cancellation.

Method 3: cancel via email to simply earth support

If the website is broken or you do not have PayPal access, email Simply Earth directly. This method is slower but leaves a paper trail.

1. Compose a new email to support@simplyearth.com with the subject line: "Cancellation request for [your account email address]".
2. In the body, include:
   • Your full name as it appears on your Simply Earth account
   • The email address associated with your subscription
   • Your order or subscription ID (found on your invoice)
   • A clear statement: "I request immediate cancellation of my Simply Earth subscription, effective today."
   • Do not over-explain; keep it brief and professional.
3. Send the email and wait for a response within 3-5 business days.
   • Warning: If you do not hear back within a week, send a follow-up email or try cancelling via the website instead.
4. When Simply Earth replies with a cancellation confirmation, save that email permanently.
   • If they do not confirm, reply asking: "Please confirm in writing that my subscription has been cancelled."

What happens to your account after you cancel

Cancellation stops future boxes from shipping, but the timing matters. Here is exactly what to expect.

Billing and final charges

When you cancel, Simply Earth stops charging you immediately only if you cancel before your next billing date. If your next renewal is in 5 days and you cancel today, you will not be charged for another month. However, if you cancel after your payment has already processed, you have already paid for that month's box. You are entitled to receive it unless Simply Earth agrees to refund the order.

The timing is why many customers cancel on the first day of the month, right after their previous box arrives and they see what was charged. This ensures you do not accidentally pay for another month you did not want.

Your account and order history

Your Simply Earth account will likely remain accessible for 30-90 days after cancellation. You can still log in to view your order history, past invoices, and tracking information. This is useful for your records, tax purposes, or if you need to reference past orders in a dispute.

After that window, Simply Earth may delete your account or lock you out. This is normal and does not affect your rights; your saved emails and screenshots are your proof.

Deliveries in transit

If a box is already in transit to your address when you cancel, you will still receive it. Simply Earth is obligated to deliver what you paid for. Check the tracking link from your last order email to confirm the package status. Once it arrives, unbox it and inspect the contents. If anything is missing or damaged, you can still request a replacement or credit using the 30-day defect window mentioned below.

Will you get a refund after cancelling?

Refunds for Simply Earth are not automatic, but you may have a legitimate claim depending on when you cancel and whether the company breached fair trading rules.

Refund policy for month-to-month subscribers

If you are on the 1-month flexible plan and you cancel before your next charge posts, you get no refund because you were not charged yet. If you cancel after being charged, you have already paid for that month, and Simply Earth will ship the box. You cannot get that money back unless the box arrives damaged or the company failed to disclose shipping costs upfront.

Refunds for 6- and 12-month commitment plans

This is where things get complicated. If you signed up for a 6 or 12-month commitment and you want out early, Simply Earth likely will not refund unused months voluntarily. However, you have options:

• Invoke your 14-day cooling-off right if you are within 14 days of purchase. Simply Earth must refund your entire payment under Consumer Protection (Fair Trading) Act law, minus any boxes already received and kept.
• Request a refund by claiming the company failed to disclose total costs (shipping and duties) before charging you. Gather screenshots of what the website showed you versus what you actually paid.
• If a box arrived damaged or incomplete, request a replacement or account credit instead of a refund. This is faster and does not require legal arguments.

How to request a refund after cancellation

Email support@simplyearth.com with the subject: "Refund request for subscription [your ID]". Include your order number, the date you paid, what you paid, and why you believe you are entitled to a refund (for example, "Cooling-off period applies" or "Shipping costs were not disclosed"). Keep your email to under 200 words and remain polite but firm. If Simply Earth ignores you or refuses, escalate to CASE (Consumers Association of Singapore) with copies of all emails.

Common mistakes people make when cancelling simply earth

Cancelling a subscription should be simple, but many people stumble at the final hurdle. Here are the pitfalls Stopee sees repeatedly, and how to avoid them.

Mistake 1: forgetting to save your cancellation confirmation

You cancel the subscription, you see a "success" message, and then you move on. Three months later, a charge appears on your credit card statement. Without a screenshot or confirmation email, you cannot prove you cancelled, and the company can claim you never requested it. Always, always take a screenshot and save the confirmation email. File these in a folder on your computer labelled "Cancellations" with the date in the filename.

Mistake 2: cancelling via one channel but not the others

You cancelled on the website, but you also had a pre-approved payment set up through PayPal. If you do not cancel the PayPal agreement separately, the payment method remains active, and Simply Earth can still charge you if there is a glitch or if your website cancellation did not process. Always cancel everywhere you can: website, PayPal, and email if needed.

Mistake 3: hitting "pause" instead of "cancel"

Pause temporarily stops deliveries but keeps your subscription active. After 3 months, it auto-resumes and charges you. If you do not want to come back, never click "pause". Always click "cancel".

Mistake 4: cancelling after your billing date

You intended to cancel on the 1st but life got busy, and you cancelled on the 10th. By then, your card was already charged for that month. You have to let the box ship and arrive before you can dispute it or request a refund. Cancel as close to your billing date as possible, ideally the day after your last box arrived.

Mistake 5: relying on customer service to cancel for you

Calling Simply Earth and asking them to "just cancel my account" puts the process in their hands. If they make a note in their system but forget to actually cancel the payment, you will still be charged. Self-serve cancellation via the website or PayPal is faster and gives you direct proof. Use email or phone only as a backup if the website is broken.

Steps to take right now: your cancellation checklist

Use this checklist to ensure you cancel safely and leave no loose ends.

How stopee helps you cancel subscriptions safely

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and escape dark patterns. At Stopee, we believe cancellation should be as easy as sign-up, and we empower you with the knowledge and confidence to do it yourself.

Whether you are cancelling Simply Earth, a different subscription box, or a gym membership, Stopee provides step-by-step guides for every major service. We explain your legal rights in Singapore, flag the traps companies use to keep you trapped, and show you how to escalate if a company refuses to let you go.

Visit Stopee today to explore guides for hundreds of services, access consumer law templates, and join a community of customers taking back control of their subscriptions.

Contact information for simply earth cancellation inquiries

If you need to reach Simply Earth directly for cancellation support, use the contact details below. Stopee recommends sending cancellation requests in writing (email or registered post) so you have proof of submission.

Email support

Email your cancellation request to support@simplyearth.com. Include your subscription ID, email address, and a clear request for cancellation. Expect a response within 3-5 business days.

When to escalate

If Simply Earth does not respond to your cancellation email within 7 days, or if they refuse to cancel or refund you illegally, contact Consumers Association of Singapore (CASE) at contact@case.org.sg or visit their website at www.case.org.sg. CASE can investigate on your behalf and pressure the company to comply with Singapore law.

You can also file a complaint with Enterprise Singapore if you believe the company engaged in unfair practices. Stopee recommends gathering all your emails, invoices, and screenshots before escalating; these form the backbone of your complaint.

Cancelling a subscription is your right, not a privilege. Use this guide, follow the steps, and take back control of your budget today. Stopee is here to make the process clear, simple, and stress-free every step of the way.