Manage Simply Earth

How to cancel simply earth in south africa: your complete step-by-step guide

What is simply earth

Simply Earth is a US-based subscription service that delivers monthly boxes of essential oils, supplies, and recipe guides to your door. If you've signed up for their monthly recipe-box subscription and now want to cancel, you're in the right place. Stopee is here to guide you through every step.

How simply earth works

Simply Earth operates on a commitment model: you can choose a 1-month, 6-month, or 12-month subscription plan. Each month, you receive a box containing essential oils, blending supplies, and educational materials. The service ships internationally, so as a South African customer, your boxes arrive from the United States. Your subscription can be managed directly on Simply Earth's website, or if you signed up through Apple App Store or Google Play, it's managed through those platforms instead.

Why cancellation matters right now

If you've decided Simply Earth is no longer for you, cancelling promptly stops future charges and prevents unwanted boxes from arriving. South African customers often face currency conversion fees and international shipping costs, so understanding your cancellation rights and deadline is essential. This guide walks you through every scenario so you can cancel without stress or surprise charges.

Your consumer rights in south africa

South African law protects you when buying from overseas companies. Knowing these rights is your strongest tool if Simply Earth refuses to cancel or tries to charge you after you've requested cancellation.

Cooling-off period and distance transactions

Under South Africa's Electronic Communications and Transactions (ECT) Act, you have the right to cancel a distance transaction within 7 days of receipt for goods, or within 7 days of agreement for services, without penalty or reason. Simply Earth's recipe boxes are goods, so you can request cancellation within 7 days of your first box arriving. The seller must refund your payment within 30 days of your cancellation request. No deductions, no store credit required - a full refund is your legal right.

What happens if simply earth refuses

If Simply Earth ignores your cancellation request or continues charging you after you've cancelled, you can escalate to the National Consumer Commission (NCC) in South Africa. The NCC handles complaints about unfair consumer practices and can force the company to refund you. Stopee recommends keeping all email confirmations and bank statements as proof of your attempts to cancel.

Pricing and subscription plans

Before you cancel, it helps to understand what you've been paying and what you might still owe. Simply Earth prices everything in USD, and your South African bank converts it to ZAR at their exchange rate.

Current subscription options

What you'll see on your bank statement

Your South African bank statement will show the ZAR equivalent of these USD amounts. At current exchange rates (approximately 18-19 ZAR per USD), expect to see charges around R810 to R855 per month, depending on which plan you're on and your bank's exchange rate on the date of the charge. International transaction fees may also apply - check your bank's fee schedule. When you cancel, confirm that no further charges appear on your statement 30 days after your cancellation date.

How to cancel simply earth

Your cancellation method depends on where you purchased your subscription. Stopee recommends cancelling directly through Simply Earth's website if you signed up there, as it gives you the most control and the clearest confirmation email.

Cancelling through simply earth's website (recommended)

This is the fastest and most reliable method. You'll have a direct record of your cancellation in your email inbox.

1. Open your web browser and go to Simply Earth's website.
   • Log in with the email address and password you used when you created your account.
   • If you've forgotten your password, click "Forgot Password" and follow the reset instructions.
2. Navigate to your account dashboard.
   • Look for a link labeled "My Account," "Account," or "Subscription" - this varies depending on Simply Earth's current website design.
   • Click on it to access your subscription settings.
3. Find your active subscription.
   • Your current subscription plan should be listed with your next billing date.
   • Look for a "Cancel Subscription," "Pause," or "Manage Subscription" button.
4. Click the cancel button and follow the on-screen prompts.
   • Simply Earth may ask why you're cancelling - this is optional. You can skip it if you prefer.
   • Some companies offer a discount to keep you; only accept if you genuinely want to stay.
5. Confirm your cancellation.
   • You should see a confirmation message on the screen and receive a confirmation email within minutes.
   • If you don't receive an email within 5 minutes, check your spam folder.
6. Save your confirmation email and reference number.
   • Screenshot or forward this email to yourself as proof of cancellation.
   • You'll need this if you need to dispute a charge later.

Important timing note: Cancellations requested by the first day of the month following your current billing period will end on that period's final day. For example, if your subscription renews on 15 September and you cancel by 1 October, your access ends on 14 October. If you cancel after 1 October, Simply Earth will charge you again on 15 October, and your cancellation takes effect in November.

Cancelling a subscription purchased through apple app store

If you signed up through the Apple App Store, you must cancel through Apple itself, not Simply Earth. Apple manages your billing and subscription directly.

1. On your iPhone or iPad, open the Settings app.
   • Scroll down and tap "Apps" or look for a section labeled "iTunes & App Store."
2. Tap your Apple ID at the top of the screen.
   • Select "View Apple ID" and log in if prompted.
3. Navigate to your subscriptions.
   • Tap "Subscriptions" at the top of the screen.
4. Find Simply Earth in your active subscriptions list.
   • Tap on it.
5. Tap "Cancel Subscription" and confirm.
   • Apple will ask you to confirm once more. Your access continues until the end of your paid period.
6. Save your cancellation confirmation.
   • Apple sends a confirmation email to your Apple ID email address.

Pro tip: On a Mac, open the App Store app, click your account icon, select "Account Settings," go to "Subscriptions," find Simply Earth, and click "Edit" to cancel. The process is almost identical.

Cancelling a subscription purchased through google play

Like Apple, Google Play manages your subscription independently. You cancel through Google, not Simply Earth.

1. On your Android phone or tablet, open the Google Play Store app.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions" or "Manage subscriptions."
   • The exact label depends on your device and Android version.
3. Tap "Subscriptions."
   • You'll see all active subscriptions linked to your Google account.
4. Find Simply Earth in the list.
   • Tap on it to open the subscription details page.
5. Tap "Cancel Subscription."
   • Google may ask you to confirm your reason for cancelling. This is optional.
6. Confirm the cancellation.
   • Your access continues until the end of your current billing period.
   • Google sends a confirmation email to your Google account email address.

Warning: Do not uninstall the Simply Earth app without cancelling your subscription first. Uninstalling does not cancel your subscription; charges will continue.

What happens after you cancel

Cancelling feels like the finish line, but there are a few things you need to know to protect yourself. Many customers assume they're done once they hit the cancel button - but follow-through is essential.

Access and your final box

After you cancel, you retain access to your Simply Earth account through the end of your paid subscription period. Your final box ships as scheduled for the last month you've paid for. No additional boxes ship after that date. You don't need to do anything to refuse delivery; Simply Earth stops scheduling boxes automatically once your cancellation takes effect.

Monitoring your bank account

This is the most important step. Check your bank or credit card statement weekly for the next 60 days. Your goal is to ensure no unexpected charges appear after your cancellation date. If a charge does appear after you cancelled, contact your bank immediately and dispute it as unauthorized. South African consumer law protects you: your bank has a duty to investigate and refund unauthorized transactions. Stopee recommends keeping all your cancellation confirmation emails and screenshots of your account settings as proof that you cancelled.

Account data and personal information

Simply Earth typically keeps your account information on file after cancellation. You can request deletion by contacting their customer service, but this is optional. If you want all your data removed, ask them explicitly and save their response confirming deletion.

Refunds and what you're entitled to

Stopee helps consumers understand what refunds they can actually claim, not just what companies offer. Simply Earth's refund policy is more restrictive than South African law allows, so know your rights.

Refunds under south african consumer law

If you cancel within 7 days of receiving your first box, you're entitled to a full refund of your subscription fees under the ECT Act. Simply Earth's store-credit-only policy contradicts this law. You can demand a refund to your original payment method, not store credit. If Simply Earth refuses, escalate to the National Consumer Commission.

Simply earth's store credit policy

Outside the 7-day window, Simply Earth offers store credit, not cash refunds. Physical items (oils and boxes) purchased directly are returnable within 60 days for store credit. Digital products (e-books, guides) are returnable within 7 days for store credit only. Defective items can be returned within 365 days for replacement or credit. Monthly subscription credits (if any) are available up to 30 days after the charge date at Simply Earth's discretion - not automatic.

Unused months and proration

If you paid for a 6-month or 12-month plan and cancel early, check your contract terms. Many subscriptions do not prorate unused months - meaning you forfeit the payment. However, under South African law, you may still have a cooling-off right if you haven't received all the boxes yet. Contact Simply Earth and ask for a refund of unused months. If they refuse, this is a complaint point for the National Consumer Commission.

Common mistakes to avoid when cancelling

Cancelling is stressful, and many customers rush through it and end up paying more or losing money. Stopee has seen these mistakes hundreds of times - you can sidestep all of them.

Mistake 1: thinking uninstalling the app cancels your subscription

The app and your subscription are separate. Deleting the Simply Earth app does nothing to your subscription. You must cancel through the website, Apple App Store, or Google Play. Check your subscription status before you uninstall anything.

Mistake 2: missing the cancellation deadline

If you cancel after the first day of the month following your current billing period, you'll be charged again. Mark your calendar for the first of the month so you don't miss the window. Set a phone reminder if needed.

Mistake 3: not saving your confirmation email

Your confirmation email is your proof. If a charge appears after cancellation, you'll need this as evidence. Screenshot it, save it to cloud storage, or forward it to a personal email account. Don't rely on finding it in your inbox later.

Mistake 4: cancelling on a platform different from where you subscribed

If you subscribed through Google Play, don't try to cancel on the website. Cancel where you subscribed. Mismatched cancellations often fail silently, and charges continue while you think you've cancelled.

Mistake 5: accepting a "pause" instead of a cancellation

Pausing temporarily stops deliveries but doesn't cancel. Many companies pause subscriptions when you ask to cancel and hope you'll forget. You'll be charged again after the pause ends. Always select "Cancel," not "Pause."

Your cancellation checklist

Use this checklist to confirm you've done everything correctly before you assume you're fully cancelled.

Comparing simply earth to alternatives

If you're cancelling because Simply Earth isn't the right fit, you might want to explore other essential oil or subscription box services. Understanding the differences helps you avoid the same cancellation headache down the road.

Contact details and escalation

If Simply Earth refuses to cancel or continues charging you after cancellation, you need to know where to complain. Stopee recommends escalating within South Africa's consumer protection framework.

Simply earth customer service

Contact Simply Earth's customer service through their website before escalating. Document your request by email if possible - it creates a paper trail. Phone calls are harder to prove later.

National consumer commission (South africa)

If Simply Earth ignores your cancellation request or refuses to refund you within 30 days, lodge a complaint with the National Consumer Commission. Visit their website at www.ncc.org.za or call their toll-free number. Stopee recommends including a copy of your cancellation confirmation and proof that Simply Earth continued charging you.

Your bank or payment provider

Your bank has a duty to investigate disputed charges. If Simply Earth continues charging after you cancelled, contact your bank immediately and request a chargeback or reversal. South African consumer law requires banks to refund unauthorized transactions within a reasonable timeframe - usually 10 to 20 working days.

Final thoughts on cancelling simply earth

Cancelling a subscription service doesn't have to be complicated or stressful. Simply Earth offers straightforward cancellation through its website or your app store, and South African consumer law protects you with a 7-day cooling-off period and the right to dispute unauthorized charges. By following this guide, saving your confirmation emails, and monitoring your bank account for 30 days after cancellation, you've protected yourself completely.

Stopee has helped thousands of consumers cancel subscriptions and recover refunds they thought were gone. If you follow these steps and Simply Earth still refuses to cancel or continues billing you, Stopee's resources on consumer rights escalation will show you exactly how to escalate to the National Consumer Commission and win your refund. Your money, your rules - cancel with confidence.