Manage Unsubby

How to cancel unsubby and reclaim control of your subscriptions

What unsubby is and why you might cancel

Unsubby is a Rotterdam-based subscription management tool designed to help you cancel recurring subscriptions by sending formal, tracked cancellation letters on your behalf. If you've used Unsubby to manage multiple subscription cancellations or subscribed to their recurring service plan, you may now want to step back from the platform altogether.

Whether you've resolved your subscription chaos, found an alternative service, or simply want to stop paying for Unsubby's fees, cancelling is straightforward once you understand your options. At Stopee, we've helped thousands of consumers navigate subscription cancellation services like this one, so you're not alone in wanting clarity.

Core services unsubby provides

Unsubby prepares and sends formal cancellation letters to merchants and service providers on your behalf, with tracking confirmation. The service also offers "My Unsubby", a recurring subscription plan that allows you to request multiple cancellations per billing cycle. However, Unsubby cannot directly cancel subscriptions through Apple App Store or Google Play, since those platforms require direct action from your account.

When you should cancel unsubby

You may want to cancel if you've completed your bulk cancellation requests, no longer need the letter-writing service, or prefer to handle future cancellations independently. Some users cancel My Unsubby after their initial subscription cleanup is done, keeping only active merchant subscriptions they manage directly.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you enter into any consumer contract, including subscription services like Unsubby. Understanding your rights ensures you can cancel confidently and recover fees if the service fails to deliver.

Cooling-off and cancellation rights

Under Singapore law, you have the right to cancel certain distance contracts (including online purchases) within 14 days without penalty, provided you haven't already received or used the core service. If Unsubby has already sent cancellation letters on your behalf, you're outside the cooling-off window. However, you can still cancel the My Unsubby subscription plan itself at any time by following the platform's cancellation process.

The 100% satisfaction guarantee and refunds

Unsubby advertises a 100% refund guarantee on their service fee if you're not satisfied. This means if you paid for a cancellation letter or My Unsubby plan and Unsubby failed to deliver the promised service (for example, the letter was never sent or wasn't tracked properly), you can request a full refund of what you paid Unsubby directly. This is separate from refunds on the actual merchant subscriptions themselves, which Unsubby does not control.

Your escalation path if unsubby refuses to cancel

If Unsubby blocks your cancellation request or refuses your refund claim, you can escalate to the Consumers Association of Singapore (CASE). CASE acts as a mediator and can investigate disputes under the Consumer Protection (Fair Trading) Act. Additionally, your bank or card issuer may reverse charges if you can prove Unsubby's service was never delivered. At Stopee, we recommend documenting every communication with Unsubby before escalating.

Methods to cancel unsubby

Cancelling Unsubby depends on which service you're using and where your subscription is managed. The process differs for app-based subscriptions versus direct account cancellation.

Cancelling the my unsubby recurring plan

If you're paying a recurring fee for My Unsubby (Unsubby's bulk cancellation subscription plan), you must cancel that plan through your Unsubby account or subscription settings. This is the most common cancellation path for active Unsubby users.

Cancelling a single cancellation request

If you've submitted a one-time cancellation request through Unsubby but haven't yet authorized the letter, you can withdraw the request before Unsubby sends it. Once the letter is sent and tracked, you can no longer "cancel" that request, but you can monitor the merchant's response separately.

Removing payment details or closing your account

For full account closure, you may need to contact Unsubby support directly after cancelling your My Unsubby plan. Some users want Unsubby to delete their account entirely, which requires a support request.

How to cancel unsubby in four steps

Follow these clear, sequential steps to cancel your My Unsubby subscription plan or step away from the service entirely. At Stopee, we've refined this process to help you avoid common hold-ups.

1. Log into your Unsubby account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
   • Check your email (including spam) for a password reset link.
2. Navigate to your account settings or subscription management section.
   • Look for a "Subscriptions", "My Unsubby", or "Billing" menu option in your account dashboard.
   • If you cannot find it, check the main menu or settings icon (often a gear icon).
3. Locate your active My Unsubby plan and select the cancellation option.
   • You should see your subscription status, renewal date, and a "Cancel" or "Stop subscription" button.
   • Pro tip: Take a screenshot of your subscription details before cancelling, in case you need to reference the cancellation date or confirmation number later.
4. Confirm your cancellation and save the confirmation email.
   • Unsubby should send you a cancellation confirmation email within minutes.
   • Warning: If you do not receive a confirmation email within 24 hours, contact Unsubby support immediately to verify the cancellation went through.
   • Keep this email permanently as proof of your cancellation request.

What happens after you cancel unsubby

Once your cancellation is confirmed, Unsubby will stop charging your account at the next billing date. Understand what changes immediately and what remains your responsibility.

Access to unsubby's service after cancellation

After cancellation, you will lose access to Unsubby's letter-sending and bulk cancellation tools once your current subscription period ends. You can no longer submit new cancellation requests through the platform. However, any cancellation letters Unsubby has already sent on your behalf remain valid and tracked with the merchant.

Your merchant subscriptions remain independent

Cancelling Unsubby does not automatically cancel the merchant subscriptions you asked Unsubby to cancel on your behalf. You're responsible for verifying that each merchant actually processed Unsubby's formal cancellation letter. If a merchant ignored Unsubby's letter, you'll need to cancel directly with that merchant or escalate via your bank.

Refunds and prorated credits

If you cancel mid-billing cycle, check whether Unsubby offers prorated refunds for unused time. Some subscription platforms credit you for the remainder of your billing period; others do not. Your cancellation confirmation email should clarify your refund timeline and method (back to your original payment card, usually within 5 to 10 business days).

Refund eligibility and your options

Understanding Unsubby's refund policy protects you from unexpected charges and ensures you recover money owed. Stopee has reviewed refund disputes across subscription platforms, and clarity here is essential.

The 100% satisfaction guarantee on unsubby's fee

Unsubby offers a 100% money-back guarantee on their service fee if you're not satisfied with the service. This applies to fees you paid Unsubby directly, not to the original merchant subscriptions. If Unsubby failed to send a cancellation letter, sent it to the wrong address, or provided no tracking proof, you can request a refund of that service fee.

Refunds for merchant subscriptions cancelled via unsubby

Unsubby does not issue refunds for the actual subscription amounts charged by merchants. If you paid a merchant for a subscription and then asked Unsubby to cancel it, any refund from the merchant is between you and that merchant, not Unsubby. You must contact the merchant directly or dispute the charge through your bank.

How to request a refund from unsubby

Contact Unsubby support with proof of your service fee payment and an explanation of why you're unsatisfied (for example, the cancellation letter was never sent or was delivered late). Provide screenshots, confirmation emails, and tracking receipts. Unsubby should respond within 7 to 14 days. If they refuse, escalate to CASE or your card issuer.

Common mistakes when cancelling unsubby

We understand that subscription management is frustrating, and one wrong step during cancellation can lead to unexpected charges or lost proof of your request. Here's how to avoid the pitfalls most users encounter.

Forgetting to verify merchant cancellations

Your biggest mistake is assuming that cancelling Unsubby means all your merchant subscriptions are automatically cancelled. Unsubby only sends a letter; the merchant must actually process it. Log into each merchant account and confirm the subscription is gone. If it's still active, contact the merchant directly to request cancellation and escalate if needed.

Not saving cancellation confirmations

Delete your Unsubby cancellation confirmation email and you lose your proof. Banks, CASE, and merchants will all ask for evidence of your cancellation request. Screenshot everything: the My Unsubby plan page before cancellation, the confirmation email, tracking receipts from any cancellation letters, and your bank statement showing the charge stopped. File these in a folder on your computer or cloud storage.

Cancelling during a billing cycle and expecting an immediate refund

If you cancel mid-cycle, your refund will not hit your account instantly. Expect 5 to 10 business days for the credit to reach your card. If you see a charge after cancellation, wait a week before disputing; it may be a pending charge that clears once the refund processes.

Ignoring unprocessed cancellation requests

If you submitted a cancellation request to Unsubby but never authorized it to send, cancelling your Unsubby account won't remove that pending request. Log in before cancelling and withdraw any unsent requests explicitly.

Your checklist for cancelling unsubby

Use this step-by-step checklist to ensure you cancel cleanly and retain proof of every action. Stopee recommends printing or saving this list and checking off each box as you go.

• Log into your Unsubby account and note your current billing date and renewal amount.
• Take a screenshot of your My Unsubby subscription page (status, price, renewal date).
• Click "Cancel subscription" and confirm the cancellation on the next screen.
• Screenshot the confirmation page and save the confirmation email Unsubby sends.
• File the email and screenshots in a dedicated "Unsubby cancellation" folder.
• Log into each merchant account you requested Unsubby to cancel and verify the subscription is no longer active.
• If any merchant subscription is still active, contact the merchant directly to cancel.
• Check your bank statement 5-10 days later to confirm no further Unsubby charges appear.
• If a charge appears after cancellation, contact Unsubby support with your cancellation confirmation email.
• If Unsubby does not refund within 14 days, escalate to CASE or your bank.

Reviews and what other users say

Unsubby maintains a 4.5 out of 5-star rating across consumer review platforms, with most users praising the tracked letter service and bulk cancellation feature. However, some users report delayed refunds or merchants ignoring Unsubby's letters, which shifts the burden back to the consumer.

Common praise includes the professionalism of Unsubby's cancellation letters and the peace of mind from having tracked proof. Common complaints center on merchants that don't respond and unclear refund timelines. At Stopee, we've found that Unsubby works best for merchants with formal cancellation processes (like gyms or insurance), and less well for digital services that don't respect mail-based cancellation requests.

Should you cancel unsubby or keep it

Decide based on your ongoing subscription management needs and how many active subscriptions you still have to cancel.

How stopee can help you go further

Cancelling one service is only the beginning. At Stopee, we've helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid recurring charges altogether. If you're cancelling Unsubby because you want to take direct control of your subscriptions, Stopee offers free cancellation guides for every major merchant and platform, from streaming services to gym memberships to insurance policies.

Our platform tracks your cancellation progress, stores your proof of cancellation, and provides escalation templates if a merchant refuses your request. Whether you're cancelling Unsubby or managing subscriptions independently, Stopee simplifies the process and protects your wallet at every step. Visit Stopee today to explore guides for your other active subscriptions and start your cancellation journey with confidence.

Contact details for unsubby

If you need to reach Unsubby for support after cancelling, use the contact information below. For disputes or escalations, Stopee recommends always documenting your communication and keeping copies of all emails.

Unsubby support

Contact Unsubby through their account settings or website support page. Most inquiries receive a response within 7 to 14 business days. If you need urgent support regarding a refund or failed cancellation, escalate to your bank or CASE rather than waiting for Unsubby's reply.

Consumers Association of Singapore (CASE)

If Unsubby refuses your cancellation or refund, lodge a complaint with CASE. You can file a complaint online via the CASE website or contact them by phone for guidance on your consumer rights under Singapore law.