Manage Unsubby

How to cancel unsubby and protect your subscriptions in south africa

What unsubby does and why you might want to cancel

Unsubby is a third-party cancellation service that handles the paperwork for you when you want to end unwanted subscriptions. The company generates formal cancellation letters and sends them on your behalf to service providers across app stores and web-based platforms, tracking responses to confirm the cancellation went through.

If you signed up with Unsubby but no longer need their help, or if you prefer to cancel subscriptions directly yourself, this guide walks you through every step. At Stopee, we believe you should understand your options before taking action, so we've covered cancellation methods, your consumer rights in South Africa, and the most common pitfalls people miss.

Why people use unsubby

You might have chosen Unsubby because direct cancellation felt buried in app settings or a provider was ignoring your cancellation requests. The service promises to handle the friction for you by drafting and tracking correspondence.

Why you might cancel unsubby

You may decide Unsubby's service is no longer worth the cost, you've cancelled enough subscriptions yourself to skip the middleman, or you want to handle a specific cancellation directly to ensure it sticks. Whatever your reason, cancelling Unsubby is straightforward once you know the right steps.

Your consumer rights in south africa

South African law gives you significant protections when dealing with unwanted subscriptions and third-party cancellation services. Knowing these rights strengthens your position if a provider or Unsubby disputes your cancellation.

Consumer protection act and cooling-off periods

The Consumer Protection Act (CPA) gives you a 14-day cooling-off period for distance contracts entered into online or over the phone. This means if you signed up for Unsubby via their website, you have the right to cancel and request a full refund within 14 days of the transaction, provided the service hasn't been fully performed.

Additionally, the CPA prohibits unfair contract terms, automatic renewal without explicit consent, and failing to provide clear cancellation methods. If Unsubby's cancellation process is deliberately obscured or they charge you without confirming your authorisation, you have grounds to escalate to the consumer authorities.

Protections for subscription refunds

Refunds from your original subscription provider depend on their policy and applicable law. However, South Africa's consumer law requires that goods and services be delivered as promised. If a provider fails to deliver, bills you without consent, or continues charging after you've cancelled, you can lodge a complaint with the National Consumer Commission (NCC) or pursue a chargeback through your bank.

How to escalate if unsubby refuses your cancellation

If Unsubby ignores your cancellation request or continues charging you, report the issue to the NCC or the Financial Sector Conduct Authority (FSCA) if payment was processed through a financial service. Document all communication attempts and keep evidence of charges. Stopee recommends keeping screenshots of payment confirmations and cancellation requests, as these form your proof if you need to dispute the charge with your bank.

How to cancel unsubby

Cancelling Unsubby depends on how you originally signed up and what stage your cancellation is at. Follow these methods in order of likelihood.

Cancel via direct contact or website form

1. Visit Unsubby's website and look for a "Contact" or "Help" section.
   • Check their FAQ or knowledge base for a cancellation form or email address.
2. Compose a clear cancellation email to Unsubby's support team.
   • Include your full name, email address associated with your account, and the specific cancellation request: "I request cancellation of my Unsubby account effective immediately."
   • Request written confirmation of cancellation.
3. Send the email to the address listed on their website or support page.
   • If no email is listed, use their contact form and submit your cancellation request there.
4. Check your inbox daily for a response. Unsubby should acknowledge your request within 48 hours.
   • Pro tip: Send from the email account linked to your Unsubby account so they can verify your identity immediately.
5. If you do not hear back within 5 business days, escalate by sending a formal cancellation letter to their registered address (provided in the contact section below).
   • Use the same format as described in the next section.

Cancel by formal written notice (registered mail)

1. Prepare a cancellation letter on your own letterhead or plain paper.
   • Date the letter clearly (today's date).
   • Address it to Unsubby's registered office address in Rotterdam, Netherlands (or their UK mailing address if applicable - see the address section below).
   • Include your full name, email address, and account reference if you have one.
   • Write: "I hereby request the immediate cancellation of my Unsubby account and all associated services, effective today. I request written confirmation of this cancellation within 10 business days."
   • Sign and date the letter.
2. Make two copies: one for your records and one to send.
   • Pro tip: Keep the copy for yourself as proof of your cancellation intent.
3. Send the letter via registered post or courier that provides tracking.
   • Do not send by ordinary post - you need proof of delivery in case Unsubby disputes your cancellation later.
   • Retain the receipt showing the delivery address and date.
4. Allow 10 business days for a response from Unsubby.
   • If they do not respond, your cancellation is in effect and you have evidence of when and how you requested it.

Cancel if you've already used unsubby's service

If Unsubby has already sent cancellation letters to your subscription providers on your behalf, cancelling Unsubby itself does not undo those letters. The subscription provider has already received the request and will honour it. Simply cancelling your Unsubby account stops them from sending further letters or charging you for additional cancellations.

1. Follow the direct contact or formal letter method above to cancel your Unsubby account.
2. If you need to reverse a cancellation Unsubby already sent, contact the original subscription provider directly and request to reactivate your subscription.
   • Unsubby cannot undo what they have already done on your behalf.

Pricing and what you pay unsubby

Understanding Unsubby's cost structure helps you decide whether cancelling makes sense financially.

Currency and payment in south africa

Unsubby quotes prices in Euros, and you will be charged in Euros or your local currency based on your payment method's conversion rate. If you pay via a South African bank card or PayPal account, your bank applies its exchange rate, which may be higher than the official rate. Always check your statement for the exact ZAR amount charged.

Warning: If Unsubby continues charging you after your cancellation request, contact your bank immediately to dispute the charge. Provide your bank with proof of your cancellation request (email or registered letter receipt) and Unsubby's failure to honour it.

Unsubby's refund policy

Unsubby offers refunds under specific conditions, and it is important to understand what is and is not refundable.

Refunds of unsubby's service fee

Unsubby offers a 100% refund of their cancellation letter fee if you are not satisfied with their service. To claim this refund, you must request it from Unsubby directly within their refund window (typically 14 days for EU/UK transactions under cooling-off law, though Unsubby may honour this for South African customers).

Contact Unsubby's support team and state: "I am dissatisfied with your service and request a full refund of my cancellation fee of €11.95. Please refund to my original payment method within 10 business days."

Refunds from your original subscription provider

Unsubby does not guarantee refunds from the underlying subscription you are cancelling. Refunds depend entirely on the provider's policy and South African consumer law. Most providers refund only future charges, not the current billing period. If a provider promises a refund and does not deliver, escalate to the NCC or pursue a chargeback through your bank.

What happens after you cancel unsubby

Cancelling Unsubby feels uncertain if you have never done it before, but the outcome is straightforward once you understand the timeline and what to expect.

Immediate effects

Once your cancellation is confirmed by Unsubby, they stop sending further cancellation letters and stop charging your payment method for new cancellations. Your Unsubby account is closed and you cannot access it to track previous cancellations. However, any cancellation letters Unsubby already sent remain in effect with the original subscription provider.

Access to your cancellation history

After cancellation, you lose access to Unsubby's platform and cannot view a record of which providers they contacted on your behalf. Pro tip: Before cancelling your Unsubby account, log in and screenshot or download a list of any pending cancellations or confirmations you may need for your own records. This gives you proof of what Unsubby handled if you need to follow up with a provider yourself.

Confirmation timeline

Unsubby should confirm your cancellation in writing within 5 to 10 business days. If your cancellation request was sent via registered mail, processing may take up to 3 weeks. Keep all confirmation emails or postal receipts until you receive written acknowledgment.

Common mistakes when cancelling unsubby

Cancelling feels simple until you hit a snag - and most snags are avoidable if you know what to watch for.

Not requesting written confirmation

Always ask Unsubby to confirm your cancellation in writing. A verbal confirmation or unclear email is not enough proof. If Unsubby charges you again after your cancellation and you have no written confirmation, your bank may side with Unsubby. Require a confirmation email or letter stating your account is closed and no further charges will apply.

Confusing unsubby cancellation with subscription cancellation

Cancelling Unsubby does not automatically cancel the subscriptions they contacted on your behalf - but Unsubby should have already sent those cancellation letters while your account was active. If you cancel Unsubby before they've completed a cancellation on your behalf, contact the subscription provider directly to finish the job. Do not assume Unsubby will cancel your subscription after your account closes.

Ignoring unwanted charges after cancellation

If Unsubby charges you again after you cancelled, act within 20 days. Contact your bank and initiate a dispute or chargeback, citing your cancellation request as proof of non-authorised charges. The longer you wait, the harder it is to reverse the charge.

Not keeping evidence of your cancellation request

Screenshots, email confirmations, and postal receipts are your proof. If Unsubby disputes your cancellation, these documents are your only defense. Store them digitally (email to yourself, cloud backup) and keep the originals for at least one year.

Should you keep or cancel unsubby

Deciding whether to cancel depends on your situation. Use this checklist to clarify your choice.

Unsubby contact and mailing address

If your cancellation request goes unanswered via email or website contact form, send a formal written notice to one of these addresses.

Registered office in the netherlands

Unsubby is registered in Rotterdam, the Netherlands. Send formal cancellation notices to their office address for legal effect:

Unsubby
Rotterdam
The Netherlands

Confirm the exact street address on Unsubby's official website or Companies House registry before sending, as office locations may change.

UK mailing address

Unsubby also operates a UK PO Box for correspondence:

Unsubby
[UK PO Box address - verify on their website]

This address is often used for customer service replies rather than legal notices. For a formal cancellation with legal weight, use the Rotterdam address.

Support contact methods

Try these channels first before escalating to registered mail:

• Website contact form at unsubby.com (if available)
• Support email (listed on their website)
• FAQ or help section for cancellation procedures

How stopee helps you cancel subscriptions with confidence

Stopee is a free resource designed to walk you through cancelling any subscription, whether Unsubby or any other service. Our guides cover the exact steps, your legal rights, and the traps that cost people money.

You do not need to pay a third party like Unsubby to cancel subscriptions - most can be cancelled directly in app settings or through a quick email. If a provider ignores you, South African consumer law is on your side. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unexpected charges, and understand their rights without hiring outside help.

Browse Stopee for cancellation guides to any service you use. Whether you are cancelling Unsubby today or avoiding subscription traps in future, Stopee gives you the knowledge and confidence to act.