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Cancel Worthpoint: The Right Way
How to cancel worthpoint and recover your money in singapore
What worthpoint is and why people cancel it
Worthpoint is a subscription service that gives you access to auction records, price guides and collectible databases used by dealers, collectors and researchers to verify item values and provenance. You pay for a subscription to search historical sales data and view image-backed listings across multiple collectible categories.
People cancel Worthpoint for several reasons: they complete their research project, find the pricing data unhelpful, prefer free alternatives, or simply forget they are still being charged each month. At Stopee, we've helped thousands of users escape unwanted subscriptions by walking them through the exact steps to cancel and claim refunds where applicable.
Who uses worthpoint
Worthpoint attracts antique dealers, serious collectors, estate sale organisers and academic researchers who need reliable historical auction data. If you used it for a one-time valuation project or realised you prefer in-person appraisals, cancellation is straightforward once you know the right process.
Common reasons to cancel
You might cancel because the subscription fee no longer justifies the value you get, you've completed your research, you found cheaper alternatives, or you simply did not realise you were being charged. Whatever your reason, Stopee is here to guide you through the cancellation process step by step.
Pricing and subscription plans
Worthpoint's pricing varies by subscription tier and how you purchase (via app store or direct web). Always verify current pricing on the official Worthpoint website or your app store account rather than relying on outdated third-party information.
Current pricing overview
| Subscription tier | Billing frequency | Renewal trigger | Cancellation ease |
|---|---|---|---|
| Trial (7 days or 7 lookups) | No charge during trial | Converts to paid plan unless cancelled | Easiest - cancel before day 7 |
| Monthly subscription | Monthly | Auto-renews each month | Medium - cancel within billing cycle |
| Annual subscription | Annual | Auto-renews once per year | Medium - cancel before next year |
| App Store (iOS) | Varies by plan | Managed by Apple, not Worthpoint | Medium - requires Apple Settings access |
| Google Play (Android) | Varies by plan | Managed by Google, not Worthpoint | Medium - requires Google Play app access |
| Web/direct subscription | Varies by plan | Managed by Worthpoint directly | Most reliable - use email or support form |
Where to find billing information
Check your app store account (Apple Settings or Google Play) or your credit card statement to see exactly where you are being charged. Worthpoint subscriptions purchased directly appear under "Worthpoint" or a similar label; app store subscriptions appear under Apple or Google.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you in specific ways when buying goods and services, but digital subscriptions have limited automatic cooling-off rights. Understanding your rights helps you negotiate refunds and know when to escalate a complaint.
Statutory protections for digital subscriptions
Unlike physical goods or time-share contracts, Singapore does not provide an automatic 14-day cooling-off period for digital content subscriptions like Worthpoint. However, you still have rights under the CPFTA if the company misrepresents the service, charges you without consent, or breaches its terms.
Pro tip: If you cancelled during the free trial period but were charged anyway, you have a strong case for a refund under misleading billing practices. Document the cancellation date and the charge date; this proof is essential when escalating to the CPFTA.
Where to seek help if worthpoint refuses a refund
If Worthpoint declines your refund request after you have exhausted customer support, you can file a complaint with the Consumers Association of Singapore (CASE) or escalate to the CPFTA enforcement team. Provide your cancellation confirmation, billing records and all email correspondence to strengthen your case.
How to cancel worthpoint
The cancellation method depends on where you bought your subscription: Apple App Store, Google Play, or directly from Worthpoint's website. Each platform handles cancellations differently, so follow the steps that match your purchase method.
Cancel worthpoint on iOS (Apple app store)
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen, then select "Subscriptions".
- Find Worthpoint in the list of active subscriptions.
- Tap on Worthpoint and select "Cancel Subscription" or "Turn Off Automatic Renewal".
- Confirm the cancellation when prompted; Apple will display the date your subscription ends (usually at the end of your current billing period).
- Take a screenshot of the cancellation confirmation as proof for Stopee's records.
Warning: Cancelling on iOS does not guarantee an immediate refund; you retain access until the current billing period expires. If you were charged unfairly or outside the trial period without consent, request a refund directly from Apple via Settings > [Your Name] > iTunes & App Store > Apple ID > View Apple ID > Purchase History.
Cancel worthpoint on android (Google play)
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Subscriptions" from the menu.
- Find Worthpoint and tap on it.
- Select "Cancel subscription" and confirm your choice.
- Google Play will show you the date your access ends (usually the last day of your current billing cycle).
- Screenshot the cancellation confirmation for your records.
Pro tip: Google Play handles refunds separately from cancellation. After cancelling, request a refund within 48 hours of purchase or within 48 hours of being charged (whichever is later) by going to Google Play > Account > Payments and Subscriptions > Subscription Payments > select the charge > Request refund.
Cancel worthpoint via web, email or registered mail
- Visit the Worthpoint website and log into your account if you subscribed directly (not via an app store).
- Locate the "Account Settings" or "Manage Subscription" section (usually in your profile or billing area).
- Select "Cancel Subscription" or "Downgrade to Free" and follow the prompts.
- You will receive a confirmation email; save this for proof.
- If the website option is unclear, email support@worthpoint.com with the subject "Cancellation Request" and include your account email, full name and the date you want the cancellation to take effect.
- For the strongest proof, send a registered or certified cancellation letter to Worthpoint's business address (see Address section below) requesting written confirmation of cancellation.
Warning: Email cancellation requests can be disputed; always request a confirmation email reply. If Worthpoint does not respond within 5 business days, escalate to CASE or file a complaint with the CPFTA, providing your email receipt and the timestamp of your cancellation request.
What happens after you cancel worthpoint
Cancellation does not mean instant access loss; you retain your subscription benefits until your paid billing period ends. Your account data remains on Worthpoint's servers unless you request deletion separately.
Access and account status
When you cancel via Apple or Google Play, your access continues until the last day of your current paid period. If you subscribed directly to Worthpoint, the company typically grants access until your next renewal date or until the current period ends, whichever Worthpoint's terms specify. Check your cancellation confirmation email for the exact "access ends" date.
Cancelling does not automatically delete your search history, saved items or profile data. If you want Worthpoint to remove your personal information, contact support@worthpoint.com with a data deletion request and reference Singapore's Personal Data Protection Act (PDPA) if necessary.
Billing after cancellation
Worthpoint will not charge you again after your subscription ends, provided you cancelled before the renewal date. Monitor your credit card or app store statement for the next 30 days to confirm no further charges appear.
If you spot a charge after cancellation, contact Worthpoint immediately and request a reversal. If the charge was processed by Apple or Google, dispute it directly with the app store or your bank within the chargeback window (usually 60 to 120 days from the transaction date).
Will you get a refund?
Refund eligibility depends on when you cancel and which subscription tier you have. The trial period offers the best refund scenario; paid subscriptions are more difficult to refund after the free period ends.
Refunds during the trial period
Worthpoint offers a limited free trial (7 days or 7 lookups, whichever comes first). If you cancel during this window, you should not be charged at all. Most users who cancel before the trial expires report no charges on their next statement.
Pro tip: Set a phone reminder for day 5 of your trial if you are unsure whether you want to continue. This gives you 2 days to cancel risk-free and prevents accidental charges.
Refunds after the trial period
Once the trial ends and you enter a paid subscription, Worthpoint does not guarantee refunds. Refund decisions are made at the company's discretion, and you may need to contact customer support directly to request one. Some users report receiving partial or full refunds after explaining their reason for cancellation; others have been declined without explanation.
Your refund chances improve if you cancelled within 7 to 14 days of your first charge, citing misrepresentation or unmet expectations. Provide evidence (screenshot of your trial start date, cancellation confirmation) and remain polite but firm in your request.
Warning: Worthpoint does not list a statutory 14-day refund right for digital subscriptions in its terms. However, if Worthpoint misled you about charges, auto-renewal or trial conditions, you may invoke the CPFTA's unfair contract terms provisions and escalate to CASE or the CPFTA office.
Refunds for app store purchases
If you subscribed via Apple or Google Play, the app store (not Worthpoint) processes refunds. Apple grants refunds on a case-by-case basis within 45 days of purchase; Google Play allows refunds within 48 hours of the charge or 48 hours of purchase, whichever is longer.
Request refunds directly through the app store. Apple: Settings > [Your Name] > iTunes & App Store > View Apple ID > Purchase History > select the Worthpoint charge > Report a Problem. Google Play: app > Account > Payments and Subscriptions > Subscription Payments > select the charge > Request refund.
Common cancellation mistakes to avoid
Cancellation can feel stressful if you are unsure whether you are taking the right steps, but most mistakes are easily corrected if you catch them early. Here are the pitfalls that trip up users most often.
Mistakes that delay or prevent cancellation
- Mistake: Cancelling on the wrong platform. If you subscribed via Apple, cancelling on Google Play (or vice versa) will not stop your actual charges. Fix: Identify where you are being billed (check your app store account or credit card statement) and cancel on that platform only.
- Mistake: Assuming cancellation is instant. You retain access and may still be charged one final time if you cancel on the last day of your billing cycle. Fix: Cancel at least 3 days before your renewal date to ensure the cancellation processes in time.
- Mistake: Not requesting confirmation. Sending an email cancellation request without asking for a reply leaves you without proof. Fix: Always reply-confirm with "Please confirm receipt of this cancellation request and provide a confirmation number" in your email to Worthpoint support.
- Mistake: Ignoring the trial-to-paid conversion. You may think you cancelled the free trial, but if your trial period ended and you were auto-enrolled in a paid plan, cancelling the trial does not stop the charge. Fix: Cancel the active paid subscription in your app store or Worthpoint account, not just the trial.
- Mistake: Deleting the app instead of cancelling the subscription. Uninstalling Worthpoint does not cancel your subscription; the charge will recur at the next billing date. Fix: Always cancel through Settings (iOS) or the app store (Android) before uninstalling.
How stopee prevents these mistakes
Stopee guides you step by step through the exact cancellation process for your specific platform, ensuring you cancel on the right account, at the right time and with the right confirmation. Our consumer advocates are trained to spot app store versus direct-subscription traps and help you escalate refund requests if the company resists.
Cancellation checklist for worthpoint
Use this checklist to confirm you have taken all the necessary steps to cancel Worthpoint safely and maximise your chances of a refund.
| Step | Action | Completed? |
|---|---|---|
| 1. Identify your billing source | Check your credit card or app store account to confirm whether you subscribed via Apple, Google Play or Worthpoint directly. | [ ] Yes |
| 2. Note your trial end date and next renewal date | Record the date your trial expires and when your next charge is due. Cancel at least 3 days before renewal. | [ ] Yes |
| 3. Cancel on the correct platform | Cancel via the app store (iOS or Android) or Worthpoint's website, matching your billing source. | [ ] Yes |
| 4. Screenshot the cancellation confirmation | Take a full-screen screenshot of the "Cancellation Confirmed" message or save the confirmation email. | [ ] Yes |
| 5. Request a refund if eligible | If charged during the trial or within 7 days of trial end, contact support@worthpoint.com or the app store to request a refund. | [ ] Yes |
| 6. Monitor your next statement | Verify that no further charges appear 30 days after cancellation. If a charge does appear, dispute it immediately. | [ ] Yes |
Worthpoint customer reviews and cancellation feedback
Users who have cancelled Worthpoint cite mixed experiences: some found the pricing data valuable for their project but did not need ongoing access, while others felt the annual cost did not justify limited search results. Cancellation reviews on third-party sites reveal that the process is straightforward via app stores but that email cancellation requests can be slow or ignored.
Pro tip: If you are considering staying, Stopee recommends contacting Worthpoint support to negotiate a lower renewal rate or annual discount before cancelling. Many users report success requesting a prorated refund or a pause option. If the company refuses, proceed with cancellation and escalate a refund complaint to CASE or the CPFTA.
Worthpoint contact address and escalation
If Worthpoint ignores your cancellation request or refuses a refund you believe you are entitled to, use this information to escalate your complaint formally.
Worthpoint customer support
Email cancellation requests and refund disputes to:
support@worthpoint.com
Include your account email address, full name, original subscription date and the date you attempted cancellation. Request a reply within 5 business days confirming the cancellation or refund decision.
Formal complaint escalation
If Worthpoint does not respond or refuses your refund, file a complaint with:
Consumers Association of Singapore (CASE)
6 Eu Tong Sen Street
Singapore 059817
Phone: 6100 0315
Website: case.org.sg
Provide your cancellation confirmation, billing records, all email correspondence and proof of the problem (e.g., being charged after cancellation, trial misrepresentation). CASE will investigate and mediate on your behalf at no cost.
Stopee has helped thousands of consumers escalate subscription disputes like yours and knows the exact language and evidence needed to succeed. If you are stuck, Stopee can guide you through each stage of the complaint process and ensure Worthpoint takes your case seriously.
Final summary: cancel worthpoint with confidence
Cancelling Worthpoint is a straightforward process once you know which platform you used and what deadlines matter. Cancel during the free trial if possible; after the trial, request a refund only if Worthpoint misled you or charged you without clear consent. Always document your cancellation with screenshots and emails, monitor your next statement, and escalate to CASE or the CPFTA if the company ignores your request or refuses a legitimate refund claim.
Stopee is here to support you at every step. Whether you are cancelling because you completed your research, found a cheaper alternative, or simply want to stop unwanted charges, Stopee provides clear, step-by-step guidance tailored to your situation. Our consumer advocates understand the subscription traps that catch users off guard and know how to recover refunds when companies resist. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money, and we are ready to help you too. Visit Stopee.com today to start your cancellation with confidence.