Manage Facelab

How to cancel facelab in singapore and reclaim your money

What is facelab and why you might want to leave

Facelab is a mobile photo and video editing app built around artificial intelligence tools for face and body retouching. It markets itself as beginner-friendly, offering quick filters, enhancement features, and editing bundles through app store subscriptions and one-time purchases. If you've subscribed and now want out, you're in the right place-Stopee exists to help you navigate exactly this situation, step by step.

How facelab charges you

The app operates through Apple App Store and Google Play Store billing systems, meaning charges hit your iTunes or Google Play account directly. Facelab offers weekly plans (around S$7 per week), monthly subscriptions (approximately S$11-12 per month), annual plans (roughly S$50-55 per year), and one-time lifetime purchases (about S$105-110). Many users also purchase individual filter packs and tool bundles ranging from S$2.98 to S$48.98 each.

The trap many subscribers fall into: free trials convert to paid subscriptions automatically. Once that first 7-day trial ends, your payment method is charged without a second notification. That's why cancellation speed matters-and why Stopee recommends acting within 24 hours of deciding to quit.

Why cancellation gets tricky

Facelab itself has no documented web-based account dashboard or self-service portal. All billing flows through the app stores, which means you must cancel through Apple or Google's systems, not through Facelab directly. Some users report confusion here, thinking they need to contact Facelab support to stop charges-they don't. You control this from your phone's settings.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you in three critical ways that matter for Facelab cancellation.

Unfair contract terms and hidden auto-renewal

Under the Consumer Protection Act, merchants cannot hide renewal terms in unclear language or bury cancellation instructions. Free trials that auto-convert to paid subscriptions must be clearly disclosed before you consent. If Facelab's trial-to-paid switch surprised you or was buried in fine print, you have grounds to request a refund as an unfair practice.

Your right to cancel and demand refunds

You have the right to cancel any subscription before automatic renewal occurs. If you cancel within 24 hours of renewal, charges should not process. If a charge posts after you've cancelled, consumer law assumes Facelab (or Apple/Google acting as the payment processor) failed to honor your cancellation instruction-and refunds become due. Stopee recommends keeping screenshots of your cancellation confirmation as proof.

Escalation to CASE (Consumers association of singapore)

If Facelab or Apple/Google refuses a refund you believe you're entitled to under consumer law, the Consumers Association of Singapore (CASE) handles disputes at no cost. You can lodge a complaint if the company ignores your written refund request after 14 days. This escalation path exists precisely because services like Facelab sometimes dispute legitimate cancellation claims.

Pricing table and billing breakdown

Before you cancel, review what you're actually paying for-this clarity helps you decide whether to refund, downgrade, or switch.

Pro tip: If you've purchased the lifetime license, you don't need to cancel anything-you've already paid once and own access permanently. Cancellation only applies to the recurring subscription plans above.

How to cancel facelab on iPhone and iPad

Apple's App Store subscription management is your control panel for Facelab; use these steps to stop charges immediately.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen (your Apple ID profile).
   • Select Subscriptions.
2. Look for Facelab in your active subscriptions list.
   • If you don't see it, scroll down-you may have multiple subscriptions.
3. Tap Facelab, then select Cancel Subscription.
   • The app will ask you to confirm; you'll see a final chance to reverse the decision.
4. Confirm the cancellation and take a screenshot of the confirmation message.
   • Apple shows "Subscription cancelled" with your final access date.
   • Save this for your records in case of billing disputes.
5. You retain full access until the end of your current billing period.
   • If your renewal was scheduled for 15 January, you keep premium features through 14 January.
   • On 15 January, the app reverts to free-tier functionality or locks paid features.

Warning: You must cancel at least 24 hours before your renewal date. If you cancel fewer than 24 hours before renewal, Apple may still charge you. Check your next billing date under "Subscription Details" before you cancel, and plan accordingly. Stopee advises setting a phone reminder 2 days before renewal as backup.

How to cancel facelab on android

Google Play's subscription dashboard works similarly to Apple's, though the interface differs slightly-follow these steps on your Android phone or tablet.

1. Open the Google Play Store app and tap your profile icon (top right corner).
   • This is usually your account avatar or initial letter.
2. Go to Payments and subscriptions.
   • Tap the Subscriptions option from the menu that appears.
3. Find Facelab in your list of active subscriptions and tap it.
   • If you have many subscriptions, use the search or scroll function.
4. Tap Cancel subscription and confirm your choice.
   • Google Play will show you the cancellation date and final access period.
   • Take a screenshot immediately.
5. Your premium access continues until the current billing cycle ends.
   • After that date, all premium features become unavailable unless you resubscribe.

Pro tip: Google Play sometimes offers a "pause subscription" option instead of immediate cancellation. If you see this, select it only if you plan to resume within a few months-otherwise, choose full cancellation to avoid any accidental re-engagement.

Cancelling web and alternative payment methods

If you signed up via Facelab's website or used PayPal directly, you'll need a different approach because the app lacks a web-based account portal.

Contact facelab support directly

For non-app-store cancellations, Facelab support can be reached at two documented email addresses:

• facelab@irontech.mobi
• lyrebirdstudio@gmail.com

Send a clear email stating your request: "I wish to cancel my Facelab subscription effective immediately. Please confirm the cancellation and confirm there will be no future charges." Include your email address and any order reference numbers you have. Stopee recommends sending this via both addresses and requesting a read receipt, as response times vary.

If you paid via PayPal

PayPal subscriptions operate independently from the app stores, so you must cancel directly in your PayPal account:

1. Log into your PayPal account online.
2. Go to Settings (gear icon, top right).
3. Select Payments or Recurring Payments from the menu.
4. Find Facelab (or the seller name associated with it) and select Cancel.
5. Confirm the cancellation and save your confirmation email from PayPal.

Warning: Even if you cancel via PayPal, verify with Facelab support that they've processed the cancellation on their end. Some developers require both steps to fully disable access.

What happens after you cancel facelab

Cancellation doesn't mean instant loss of access-you keep your paid features until the billing period runs out.

Your access timeline after cancellation

Once you cancel a recurring subscription through Apple or Google Play, your app remains fully functional for the duration of the period you've already paid for. If you cancelled a monthly plan on 10 January with a renewal date of 10 February, you keep all premium features through 9 February at 23:59. On 10 February, the app automatically downgrades you to free-tier features (if available) or displays a locked state for paid content.

One-time purchases (like individual filter packs or the lifetime license) do not revert-they're yours permanently unless you request a refund.

No refund for unused time

Cancelling mid-cycle does not entitle you to a prorated refund for days remaining. If you cancel on day 5 of a 30-day month, you forfeit the remaining 25 days without compensation. This is standard practice across app stores, so factor this into your cancellation timing. Stopee advises that if you're unhappy with the service, cancelling immediately still makes sense-you keep access through month-end and prevent next month's charge.

Refunds and what to do if you were charged wrongly

Consumer law protects you if Facelab continued billing after your cancellation or if charges were made without your consent.

Refund eligibility and how to request one

You're entitled to a refund if any of the following occurred:

• You cancelled before the 24-hour renewal cutoff, but Facelab or Apple/Google charged you anyway.
• You were charged for a free trial conversion without clear prior disclosure of the terms.
• You were charged multiple times for the same billing period.
• You requested cancellation via email or support and were ignored-then charged again.

To request a refund through Apple:

1. Open the App Store on your iPhone and tap your profile icon.
2. Go to Purchases and find the Facelab charge you dispute.
3. Tap the charge, then select Report a Problem.
4. Select the reason (e.g., "I was charged unexpectedly" or "This was a duplicate charge").
5. Describe the issue clearly and submit.
6. Apple typically responds within 48 hours and will either refund or explain their decision.

To request a refund through Google Play:

1. Visit play.google.com and sign in.
2. Go to Account and then Order History.
3. Find the Facelab transaction and click the three-dot menu next to it.
4. Select Request a refund and explain the issue.
5. Google processes refund requests within 3-5 business days.

Pro tip: If Apple or Google denies your refund, escalate by referencing Singapore's Consumer Protection (Fair Trading) Act in a follow-up message. Use precise language: "This charge violates my consumer rights under the Consumer Protection Act as the service provider failed to honour my cancellation request." Many companies reconsider when consumer law is cited explicitly.

If facelab refuses to acknowledge your cancellation

Email Facelab with your cancellation date, the app store you used, your Apple ID or Google Play email, and your screenshots of the cancellation confirmation. Demand a refund in writing and set a 14-day deadline for response. If they ignore you, lodge a complaint with the Consumers Association of Singapore (CASE) at contact@case.org.sg. CASE mediates disputes free of charge and can pressure companies to honour refund requests backed by consumer law.

Common cancellation mistakes and how to avoid them

Many people cancel Facelab believing they're done, only to discover surprise charges weeks later. Here's how to sidestep these pitfalls.

Mistake 1: assuming the app notification counts as cancellation

Deleting the Facelab app from your phone does not cancel your subscription. Your payment method remains linked, and auto-renewal continues. You must explicitly cancel through Settings (iPhone) or Google Play Store (Android). Stopee has helped thousands of consumers recover money lost precisely this way-they deleted the app, thought they were safe, and were charged again on renewal day.

Mistake 2: cancelling fewer than 24 hours before renewal

If your renewal is tomorrow and you cancel today in the evening, the charge may still process. Apple and Google require at least 24 hours notice. Check your subscription details for the exact renewal time and cancel at least 2 days early to be safe.

Mistake 3: not taking screenshots of your cancellation confirmation

If you later dispute a charge, your cancellation confirmation screenshot is your evidence. Without it, the company can claim you never cancelled. Save every screenshot immediately after pressing the final "Confirm" button.

Mistake 4: ignoring small recurring charges disguised as "in-app purchases"

Individual filter packs and tool bundles may renew quietly if they're subscription-based rather than one-time purchases. Check whether each in-app item you bought is recurring or one-time. If you see mystery charges under S$5 monthly, search your subscription list-you may have accidentally purchased a recurring filter subscription instead of a standalone pack.

Mistake 5: not contacting the developer if app store cancellation fails

In rare cases, app store cancellation completes but the developer's backend doesn't sync, and charges continue. If your next renewal arrives despite cancelling through Apple or Google, email Facelab immediately with your cancellation screenshot and demand they verify the cancellation on their end. Force them to take action, not the other way around.

Cancellation checklist: your step-by-step verification

Before you assume Facelab is cancelled, work through this checklist to confirm.

Should you refund your one-time facelab purchase instead?

If you bought the Facelab lifetime license (around S$105-110 one-time), you technically don't need to cancel because there's no recurring charge. However, if you're unhappy and want your money back, your options are the same: request a refund through Apple or Google Play within 48 hours of purchase (this is their standard grace period), or escalate to CASE if the service disappoints and the company refuses.

One-time in-app filter purchases have even stricter refund windows-often just 24 hours-so act fast if you change your mind.

Key takeaways and next steps

Cancelling Facelab is straightforward once you understand the system: all subscriptions route through the app stores, not through Facelab itself. You cancel in your iPhone Settings or Google Play Store account, not within the app. Your access continues until the end of your paid period, and no refund applies for unused time-unless you were charged after cancellation, in which case consumer law backs your claim.

Take your cancellation screenshot, note your final access date, and set a reminder. If surprise charges appear after your final date, use your proof to request a refund through the app store, and escalate to CASE if the company refuses. Stopee has helped thousands of consumers cancel Facelab and similar apps, recover wrongful charges, and reclaim control over their subscriptions and payment methods. You're now equipped to do the same.

If you need further guidance on cancellation disputes or suspect unfair billing, Stopee's resources and step-by-step tools are designed exactly for this. Act today, stay protected, and never let auto-renewal surprise you again.

Contact and escalation information

Facelab support channels

For direct cancellation requests or billing disputes outside the app stores:

• Email: facelab@irontech.mobi or lyrebirdstudio@gmail.com
• Company history: Facelab was registered in Singapore at Orchard Plaza, 150 Orchard Road #03-45, Singapore 238841; however, this entity appears to be deregistered and public contact channels are limited.

Consumer protection escalation in singapore

If Facelab or the app store refuses to refund charges you believe are wrongful:

• Consumers Association of Singapore (CASE): contact@case.org.sg | Phone: 6100-0315 (free mediation service for consumer disputes)
• Applicable law: Consumer Protection (Fair Trading) Act (Chapter 52A of the Statutes of the Republic of Singapore)