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Cancel Facetune: The Right Way
How to cancel facetune and reclaim control of your photo-editing spend
Understanding facetune and why you might want to cancel
Facetune is a portrait-focused photo-editing app that lets you smooth skin, whiten teeth, reshape features, and enhance portraits with professional-grade tools. The app is developed by Lightricks and runs on iOS, Android, and the web at facetuneapp.com. Many users love its ease of use, but subscription costs add up quickly-and if you have decided the app no longer fits your needs, Stopee is here to help you navigate the cancellation process smoothly.
Where you can use facetune
Facetune is available across three platforms: the Apple App Store for iPhone and iPad, Google Play for Android devices, and facetuneapp.com for web-based editing. The platform you choose affects how you cancel and which refund policies apply to you. This matters because Apple, Google, and Facetune's own payment system each handle billing differently, and Stopee recommends you know the rules before you act.
Why cancellation timing matters
If you cancel too late in your billing cycle, you may not qualify for a refund even if you never use the app again. Conversely, if you cancel within the first 14 days of a web purchase, you can often claim a full refund. Understanding the deadlines and methods available to you means the difference between losing money and keeping it. Stopee has guided thousands of consumers through this exact scenario, and the first step is always knowing your options.
Facetune pricing and subscription plans in singapore
Facetune offers several subscription tiers in Singapore dollars, though the exact billing period and feature differences are not always clearly labelled in app store listings. Below is a summary of the plans observed on the App Store and web platform.
Subscription plans and costs
| Plan name | Price (SGD) | Billing period | Best for |
|---|---|---|---|
| Unlimited Access (entry) | S$7.98 | Monthly (likely) | Casual users testing the service |
| Unlimited Access (mid tier) | S$10.98 | Unknown | Regular casual editing |
| Unlimited Access (higher tier) | S$14.98 | Unknown | Frequent editing needs |
| Retouch and Enhance Photos | S$48.98 | Likely annual | Professional or semi-pro users |
| Premium (annual or one-time) | S$99.98 | Annual or one-time | Power users wanting year-round access |
Pro tip: Before you cancel, check your purchase receipt or payment history to confirm exactly which plan you are subscribed to and when your next renewal date is. This information is critical for timing your cancellation correctly and protecting your refund eligibility.
How to cancel facetune on your device or account
Cancellation steps vary depending on where you bought your subscription: the Apple App Store, Google Play, or Facetune's website. Follow the method that matches your purchase platform to avoid missing cancellation deadlines.
Cancel facetune on iPhone or iPad (App store)
- Open the Settings app on your iPhone or iPad.
- Tap your name or Apple ID at the top of the screen.
- Select Subscriptions from the menu.
- Find Facetune in the list and tap on it.
- If you do not see Facetune, you may not have an active subscription on this device.
- Tap Cancel Subscription.
- Follow the on-screen prompts to confirm your cancellation.
Warning: Deleting the Facetune app from your iPhone or iPad does NOT cancel your subscription. You must follow these steps in Settings, or your credit card will continue to be charged on your renewal date. This is a common trap that catches many users.
Cancel facetune on android (Google play)
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Go to Payments and subscriptions.
- You may see a menu labelled "Manage subscriptions" or "Active subscriptions"-tap this option.
- Select Facetune from the list.
- Tap Cancel subscription and confirm your choice.
Pro tip: On Android, Google Play often offers a popup asking if you want to keep your subscription before confirming the cancellation. Read these prompts carefully-do not accidentally tap "Keep subscription" if you want to cancel. As with iOS, uninstalling the Facetune app does not stop your billing cycle.
Cancel facetune via the web (facetuneapp.com)
- Visit facetuneapp.com and log in with your account email and password.
- Navigate to your Account settings or Dashboard.
- Look for a link labelled "My Plan," "Subscription," or "Billing."
- Find your active subscription plan.
- Click or tap Cancel Subscription.
- Confirm the cancellation in the dialog box that appears.
- Cancel at least 48 hours before your renewal date to avoid being charged for the next billing cycle.
Web cancellations are often processed instantly, but Stopee recommends waiting a few minutes and then logging back in to confirm that your subscription status has changed to "cancelled" or "inactive." This gives you proof that your request went through.
What happens after you cancel facetune
Cancellation does not mean instant loss of access. You keep using Facetune until the end of your current paid period, after which the app will ask you to resubscribe.
Your access timeline after cancellation
Once you cancel, your access remains active until the last day of your billing period. If you paid for a monthly subscription on the 1st and cancel on the 15th, you can keep editing until the end of that month. If you paid for an annual plan and cancel in month three, you retain access until the anniversary of your original purchase date. This grace period allows you to finish projects without losing your paid-for time.
Preventing accidental resubscription
After you cancel, Facetune will not automatically renew your subscription. However, you may see a prompt to resubscribe when you next open the app. Do not tap this unless you intentionally want to restart your subscription. Stopee advises checking your subscription settings one more time a week after cancellation to confirm no charge has appeared on your next billing date.
Can you get a refund for facetune
Refund eligibility depends on where you bought your subscription and how much time has passed since purchase. Cancellation and refunds are two separate actions-cancelling stops future charges, but does not automatically return money you have already paid.
Refunds for web purchases (facetuneapp.com)
If you bought Facetune directly via facetuneapp.com, you may be eligible for a full refund if you request it within 14 days of your first purchase. To claim this refund, contact Facetune support directly by emailing the support address listed on their website. Include your receipt, the email address linked to your account, and a brief reason for your refund request. Stopee finds that polite, straightforward requests are answered fastest by support teams.
Refunds requested after 14 days are unlikely to be approved unless you can demonstrate a technical fault, billing error, or violation of consumer rights under Singapore law.
Refunds for app store purchases (iOS)
Apple processes all App Store refund requests independently of Facetune. You cannot ask Facetune for an App Store refund-you must go through Apple directly. Visit reportaproblem.apple.com, log in with your Apple ID, find your Facetune charge, and select Report a Problem. Choose a reason (incorrect charge, duplicate purchase, unwanted subscription, etc.) and submit your request. Apple typically responds within 5 to 10 business days.
Pro tip: Apple approves refund requests more readily within 48 hours of the original charge. If you subscribed yesterday and regret it, submit your refund request immediately for the best chance of approval.
Refunds for google play purchases (Android)
Google Play has a refund window of up to 30 days for some categories of charges, particularly duplicate or unauthorized purchases. Open the Google Play Store, tap your profile, go to Payments and subscriptions, find your Facetune charge, and tap Report a problem. Select the appropriate reason and submit. Google reviews requests and typically responds within 5 business days.
Standard subscription cancellations (where you simply no longer want the service) are less likely to qualify for refunds after the initial grace period. However, if you can show the service was not as advertised or malfunctioned, your case is stronger. Stopee recommends being specific and factual in your reason statement.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when you buy goods and services at a distance-which includes digital subscriptions. Knowing these rights is your safety net if Facetune refuses to cancel or refund you fairly.
Key protections under singapore law
The CPFTA requires that all distance selling services (including digital apps and subscriptions) comply with accurate advertising, clear terms and conditions, and fair cancellation procedures. If Facetune's terms are hidden, confusing, or if the company makes it unreasonably difficult for you to cancel, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE).
Additionally, you have a statutory right to cancel most distance contracts within 14 days of purchase for any reason-or without providing a reason-and receive a full refund. This applies to web purchases of Facetune. If Facetune refuses a refund within this window, CASE can investigate on your behalf at no cost to you.
When to contact CASE
If Facetune support refuses to cancel your subscription, ignores your cancellation request, or wrongfully charges you after cancellation, file a complaint with the Consumers Association of Singapore. You can reach CASE at 6100 0315 or visit case.org.sg. Provide screenshots of your subscription, payment receipts, and all correspondence with Facetune support. CASE mediates disputes and can pressure companies to comply with Singapore consumer law. Stopee has seen CASE resolve billing disputes successfully, and it is always worth escalating if the company does not respond fairly to your first request.
Common mistakes that cost you money
Cancelling a subscription sounds simple, but small missteps can leave you paying long after you meant to stop. Here are the traps Stopee sees users fall into most often.
Deleting the app instead of cancelling the subscription
This is the number one error. You delete Facetune from your phone because you are no longer using it, feel satisfied that the subscription is gone, and continue with your day. Three weeks later, your credit card is charged again. The app deletion and subscription cancellation are completely separate actions. Always cancel within the app settings (Settings on iOS, Google Play Store on Android) or via the website, never rely on uninstalling the app.
Missing the renewal date
If you cancel one day after your renewal date, you have already been charged for the next cycle and will not get an automatic refund. Check your renewal date before cancelling. On the App Store, you can see your next renewal date in your Subscriptions settings. On Google Play, the date is shown under your active subscription. If you are close to renewal, cancel immediately to avoid the charge. If you have already been charged, request a refund within 14 days if purchasing via the web, or through Apple / Google if you purchased via their stores.
Cancelling only on one device
If you subscribed on your iPhone but later use Facetune on your iPad or Android tablet, cancelling only on your iPhone does not affect the other devices. Each device platform requires separate cancellation: one for Apple, one for Google, one for the web account. Log into all platforms where you may have Facetune installed and cancel on each one, or you risk being charged multiple times.
Not keeping a receipt or confirmation
Always screenshot your cancellation confirmation, your last bill, and your updated subscription status page. If a charge appears on your card after you cancelled and you need to file a dispute with your bank or claim a refund with CASE, you need proof that you requested cancellation. Without screenshots or email confirmations, the company can claim they have no record of your request.
Checklist before you finalize your cancellation
Use this checklist to ensure you are cancelling Facetune the right way and protecting your money.
| Action | Status | Notes |
|---|---|---|
| Check your current renewal date | ☐ | Locate in your subscription settings (App Store, Google Play, or facetuneapp.com) |
| Note the number of days until renewal | ☐ | If within 48 hours, cancel immediately; if more than 14 days past purchase, refund unlikely |
| Identify your purchase platform | ☐ | Apple App Store, Google Play, or facetuneapp.com |
| Take a screenshot of your current subscription details | ☐ | Proof of the plan you are paying for and the renewal date |
| Cancel on all platforms if you subscribed on multiple devices | ☐ | Separate cancellations for iOS, Android, and web |
| Take a screenshot of your cancellation confirmation | ☐ | Proof that your cancellation request was submitted |
Deciding whether to cancel or keep facetune
Before you finalize your cancellation, consider whether you are cancelling because the app no longer serves your needs or because you want to save money temporarily. Stopee supports your choice either way, but here is a quick framework to help you decide.
Reasons to cancel
You use photo editing less than once a month, you have found a free alternative that works just as well, you are unhappy with the quality of results, the subscription cost no longer fits your budget, or you prefer to buy a one-time licence instead of paying recurring fees. All of these are valid reasons to cancel, and doing so frees up money for services you actually use.
Reasons to keep facetune
You edit photos at least twice a week, you rely on Facetune's specific features (skin smoothing, teeth whitening) for content creation, and the SGD 7.98-S$14.98 monthly cost is affordable for you. If you are on a free trial and have not been charged yet, experiment more before deciding. If you are within 14 days of purchase, use the app intensively for a few days before requesting a refund.
Contact information for cancellation and disputes
If you need to cancel, request a refund, or escalate a billing dispute, use the following contacts.
Facetune support
For refunds on web purchases and billing inquiries, contact Facetune's support team via the facetuneapp.com website or in-app help menu. Include your receipt, account email, and the specific issue. Stopee recommends being clear and concise: "I purchased a Facetune subscription on [date] and request a full refund under the 14-day cooling-off period." Provide your transaction ID if available.
Facetune's registered address for Singapore correspondence is Yesha'yahu Leibowitz 30, 9190401, Jerusalem, Israel. You can send a formal written cancellation request to this address with a copy to your email for proof of posting, though email support is usually faster.
Apple app store refunds
Visit reportaproblem.apple.com, log in, locate your Facetune charge, and submit a refund request. Apple responds within 5-10 business days.
Google play refunds
Open Google Play Store, tap your profile, go to Payments and subscriptions, select the Facetune charge, and tap Report a problem. Submit your request and wait 5 business days for a response.
Consumers association of singapore (CASE)
If Facetune refuses to cancel or refund you and you believe your consumer rights have been violated, contact CASE at 6100 0315 or visit case.org.sg. CASE mediation is free and often successful. Provide all documentation, including screenshots, receipts, and your correspondence with Facetune support.
Summary and next steps
Cancelling Facetune is straightforward once you know your purchase platform and renewal date. Whether you bought via the App Store, Google Play, or facetuneapp.com, cancel in that platform's settings, not by deleting the app. If you qualify for a refund (within 14 days of web purchase, or within Google or Apple's refund windows), submit your request immediately. Singapore's Consumer Protection (Fair Trading) Act protects you if the company refuses to cancel fairly, and the Consumers Association of Singapore backs you up.
Stopee has helped thousands of consumers cancel unwanted subscriptions, avoid double charges, and reclaim refunds they were owed. The difference between losing money and keeping it comes down to knowing the rules and acting quickly. You now have the information and checklist you need to cancel Facetune with confidence. If you encounter resistance from Facetune support or a surprise charge appears after cancellation, do not hesitate to escalate to CASE-your consumer rights in Singapore are clear, and enforcement is on your side.