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Cancel Faceapp: The Right Way
How to cancel FaceApp in singapore and reclaim control of your subscription
What is FaceApp and why you might want to cancel
FaceApp is an AI-powered photo editor that transforms your images with filters like ageing, gender swap, hairstyle changes and makeup effects. The app operates on a freemium model, meaning you can use basic features for free, but premium tools require either in-app purchases or a paid subscription.
You may have downloaded FaceApp impulsively, tested it once and forgotten about recurring charges. Or you might have paid for a subscription only to discover the results don't match the preview. At Stopee, we understand that not every app deserves space on your phone or money from your account, and cancelling should be straightforward.
How FaceApp's pricing model works
FaceApp charges users through three distinct payment channels: Apple App Store (for iPhone users), Google Play Store (for Android users) and direct web payments processed through Stripe. Each platform has different refund policies and cancellation procedures, which is why understanding where you purchased matters.
The app displays multiple subscription tiers in Singapore, ranging from S$7.00 for likely monthly access to S$42.00 for what appears to be annual access. However, Apple's listing does not explicitly state the duration of each plan, so you may need to check your payment history or contact support to confirm what you paid for.
When cancellation makes sense
You should cancel FaceApp if you no longer use the filters, if the subscription cost outweighs the value you receive, or if you prefer free alternatives like Snapseed or Lightroom Mobile. Cancelling is especially urgent if you've been charged without authorisation or if you no longer remember signing up.
Your consumer rights when cancelling in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services online or through apps. You have the right to clear information about charges, the right to cancel within a reasonable timeframe, and the right to dispute unfair terms.
Fair trading act protections for digital services
Under the Consumer Protection (Fair Trading) Act, traders (including FaceApp) must not engage in unfair or deceptive conduct. This means FaceApp must clearly disclose subscription terms, billing cycles and cancellation policies before you pay. If the company fails to provide this information or makes cancellation deliberately difficult, you have grounds to escalate your complaint.
If FaceApp refuses to process your cancellation or denies a legitimate refund claim, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE acts as your advocate and can pressure FaceApp to resolve disputes or issue refunds under fair trading principles.
Your right to cancel and dispute charges
You have the right to cancel any subscription before the next billing date takes effect. Most platforms (Apple, Google, Stripe) allow cancellations within 24 to 48 hours before your renewal date. If FaceApp or a payment platform charges you after you request cancellation, you can dispute the charge with your bank or card issuer under consumer protection rules.
How to cancel FaceApp step by step
Cancellation method depends entirely on where you purchased your subscription. Deleting the app from your phone does NOT stop billing, so you must manually cancel through the platform where you paid.
Cancel FaceApp on iPhone (via apple app store)
- Open the Settings app on your iPhone.
- Tap your name at the top of the screen.
- Select Subscriptions (you may see "Media & Purchases" first; tap that, then Subscriptions).
- Find FaceApp in the list of active subscriptions.
- Tap FaceApp and select Cancel Subscription.
- Confirm the cancellation when prompted.
Pro tip: Apple will show you the exact date your access ends. Take a screenshot so you have proof of cancellation. If you bought FaceApp through the App Store itself (not in-app), the same process applies.
Warning: Some users confuse "offloading" an app with cancelling a subscription. Offloading removes the app but does NOT cancel your subscription. You must follow the steps above to stop billing.
Cancel FaceApp on android (via google play store)
- Open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find and tap FaceApp.
- Select Cancel subscription.
- Follow the prompts to confirm cancellation.
Pro tip: Google Play shows a cancellation summary with your refund eligibility. If you purchased within the last 48 hours and have used the app minimally, Google may approve a refund. Otherwise, your subscription simply stops renewing at the next billing date.
Warning: Uninstalling the app from your Android device does nothing to your subscription. You must cancel through the Google Play Store settings, or charges will continue.
Cancel FaceApp for web/Stripe purchases
- Check your email for a receipt from Stripe or FaceApp for your web purchase.
- Look for a link to the Stripe Customer Portal in that email.
- Click the link and log in (you may need to provide your email address and the last four digits of your card).
- In the Customer Portal, locate your FaceApp subscription.
- Select Cancel subscription and confirm.
If you cannot find the Stripe portal email, visit faceapp.com and look for an account or subscription settings page. Some web versions allow you to log in directly and manage subscriptions from there.
Pro tip: Web purchases via Stripe carry the most generous refund window. FaceApp may consider refunds if you request within 7 days and have used the app on three images or fewer. Contact FaceApp support via the app or website to request a refund, and reference your purchase date and your request timeline.
Warning: If you lose access to your Stripe portal email or cannot log in, contact FaceApp support immediately. Provide your original purchase email, order reference number and card details (last four digits only). Do not delay, as your refund window closes quickly.
What happens immediately after you cancel
Cancelling a subscription feels anticlimactic because very little changes right away. Understanding what you keep and what you lose prevents confusion and regret.
Access to paid features during your final paid period
When you cancel, FaceApp does not cut off your access immediately. Instead, you retain access to all premium filters and tools until the end of the billing period you already paid for. If you paid on 15 January for a monthly subscription, you keep premium access until 14 February, even though you cancelled on 20 January.
This grace period applies across all platforms: Apple, Google Play and Stripe web purchases. Use this time to export any images or data you want to keep before access expires.
Your photos and account data after cancellation
Cancelling your subscription does NOT delete your FaceApp account or any photos you've uploaded to the app. Your account remains active, and you can still access the free filters. If you want FaceApp to delete your account and all associated data, you must request account deletion separately through the app's settings or by contacting FaceApp support.
To request account deletion, open the app, navigate to Settings (usually a gear icon), find Privacy or Account options and select Delete Account. Provide clear instructions and your account email. Keep a copy of this request for your records in case FaceApp disputes the deletion later.
Billing confirmation and proof
After you cancel, Apple, Google or Stripe will send you a confirmation email within hours. Save this email. It serves as proof that you cancelled before the next billing date, which protects you if unwanted charges appear on your bank statement later.
Will you receive a refund?
Refund eligibility depends entirely on where you purchased and how long ago. Stopee advises reviewing each platform's policy before you cancel, as timelines are strict.
Refunds for apple app store purchases
Apple manages all refunds for in-app purchases and App Store subscriptions independently. FaceApp cannot process refunds directly. Your refund window is typically 14 days from the purchase date, but Apple prioritises requests made within 48 hours of purchase.
To request a refund from Apple, open Settings, tap your name, select Media & Purchases, tap Purchase History, find the FaceApp charge and tap Report a Problem. Explain why you want a refund (unwanted charge, didn't use the app, didn't match description). Apple reviews your request and responds within 5 to 7 business days.
Pro tip: If FaceApp made misleading claims about filters or results, mention this in your refund request. Apple takes false advertising seriously and may approve refunds even outside the standard window.
Refunds for google play purchases
Google Play processes refunds within 48 hours of purchase for most reasons (buyer's remorse, app didn't work as advertised, accidental purchase). After 48 hours, refunds are at Google's discretion and rarely granted unless you have a compelling reason (charged without consent, serious technical malfunction).
To request a refund, open Google Play, tap your profile icon, select Payments and subscriptions, tap Subscriptions, find FaceApp, tap Manage subscription, and select View subscription details. Look for a Report a problem or Request refund option and submit your reason.
Refunds for web (Stripe) purchases
Web purchases carry the most user-friendly refund policy. FaceApp will consider refunds within 7 days of purchase if your usage is minimal (three images or fewer edited). After 7 days or with significant usage, FaceApp generally refuses refunds.
To request a refund for a web purchase, log into the Stripe Customer Portal using your receipt email, or contact FaceApp support directly via the app or website. Provide your order number, purchase date and a brief explanation. If FaceApp denies your request, escalate to Stopee or CASE with proof of your refund request and the denial.
FaceApp pricing in singapore
Understanding FaceApp's price tiers helps you decide whether the subscription is worth keeping or cancelling immediately.
| Plan | Price (SGD) | Likely duration | What you get |
|---|---|---|---|
| Basic free | Free | Ongoing | Limited filters, standard processing speed |
| Pro (monthly estimate) | S$7.00 | 1 month | Advanced filters, priority processing, full tool access |
| Pro (mid-tier) | S$42.00 | Likely 1 year | Advanced filters, priority processing, full tool access |
| One-time purchase | Varies | Lifetime | Permanent access to paid features (if available) |
Note: Apple's listing does not explicitly label plan durations. The lowest price is typically monthly, and the higher price is typically annual, but you should check your purchase confirmation email or account settings to confirm what billing cycle you're on.
Common mistakes people make when cancelling FaceApp
Cancellation sounds simple, but small oversights leave you paying for weeks or months longer than intended. Here's what trips people up most.
Mistake 1: deleting the app instead of cancelling the subscription
This is the biggest trap. You delete FaceApp from your home screen, believe you've cancelled, and six months later discover recurring charges on your bank statement. The app is gone from your phone, but the subscription is still active and renewing automatically. Always cancel through the platform settings (Apple, Google or Stripe), never assume deletion stops billing.
Mistake 2: missing the 24-hour cancellation window
Apple and Google charge you first, then give you a 24 to 48-hour window to cancel before the next cycle begins. If you cancel just after being charged, you're still in the current paid period and won't avoid the next charge. Mark your renewal date on a calendar and cancel at least 3 days before it arrives.
Mistake 3: cancelling but forgetting to check your final billing date
After you cancel, Apple, Google or Stripe tells you exactly when your access and charges stop. Write this date down. Some users cancel, assume they're done, then get surprised when access ends unexpectedly a month later because they misread the cancellation confirmation.
Mistake 4: not requesting account deletion if you want data removed
Cancelling a subscription and deleting an account are two separate actions. Your FaceApp account remains active even after cancellation, and all your uploaded photos stay on FaceApp's servers. If you want your data gone, you must explicitly request account deletion from within the app or via support. Stopee recommends doing this immediately after cancellation to prevent accidental re-discovery of your photos.
Mistake 5: failing to save refund confirmation emails
When you cancel or request a refund, the platform sends a confirmation email. If you don't save this, and FaceApp or your bank later disputes your claim, you have no proof. Screenshot or forward these emails to a secure folder and label them clearly with the date and service name.
Checklist for cancelling FaceApp successfully
Use this step-by-step checklist to ensure you cancel correctly and leave no loose ends.
- Identify where you purchased FaceApp (Apple App Store, Google Play or web).
- Check your payment history or recent bank statement to find your purchase date and billing cycle.
- Cancel through the correct platform using the step-by-step instructions above.
- Screenshot or save the cancellation confirmation email.
- Note the exact date your access and charges end.
- Set a calendar reminder for that end date to verify your access has stopped.
- If you want a refund, request it immediately after cancellation (especially for web purchases, where you have only 7 days).
- If you want your account and photos deleted, request account deletion separately.
- If charges appear after your cancellation date, dispute them with your bank using your cancellation confirmation as proof.
- If FaceApp or a payment platform refuses to cancel or refund, contact Stopee or escalate to CASE (Consumers Association of Singapore).
When to escalate your cancellation to CASE or stopee
Most FaceApp cancellations complete smoothly within hours. But if you encounter resistance, use these escalation channels.
Situations that warrant escalation
Escalate to CASE or seek help from Stopee if FaceApp refuses to cancel your subscription after you've submitted a formal request, if charges continue appearing after your cancellation confirmation, if the company denies a refund despite meeting the platform's eligibility criteria, or if you discover unauthorised charges on your account.
How to file a complaint with CASE
Visit the Consumers Association of Singapore website (case.org.sg) and navigate to the complaints section. Provide your FaceApp purchase details, cancellation request (with screenshots), proof that charges continued, and any communication with FaceApp support. CASE will contact FaceApp on your behalf and work toward a resolution. Include your bank statement showing the charges and any refund denial emails.
How stopee can help you cancel
If you're unsure about your cancellation method, need help drafting a refund request, or want to escalate a dispute, Stopee connects you with cancellation specialists who understand app billing, platform policies and your consumer rights. Stopee has helped thousands of consumers cancel subscriptions and recover refunds. You can reach Stopee through stopee.com for advice specific to your situation.
Comparison: keep FaceApp or cancel it
Deciding to cancel requires weighing the subscription cost against the value you actually receive. This table helps you decide.
| Reason to keep FaceApp | Reason to cancel FaceApp |
|---|---|
| You use it weekly and love the results | You haven't opened it in months |
| The filters feel unique compared to competitors | Free alternatives like Snapseed do the same job |
| You're on the annual plan and value the savings | You're on monthly and forgot you subscribed |
| Editing is part of your hobby or profession | You downloaded it on a whim and rarely use it |
| The cost is negligible for your budget | Every SGD counts and the app isn't essential |
| You share edited photos regularly on social media | You haven't shared a FaceApp edit in the last year |
Contact details and cancellation notice addresses
If you need to send a formal cancellation or dispute notice, use the appropriate address below based on your payment method and dispute type.
FaceApp support contact
For general cancellation inquiries or account deletion requests, use the in-app support feature or email FaceApp directly through faceapp.com. Include your account email, order number (if applicable) and a clear statement: "I request cancellation of my FaceApp subscription effective immediately."
Formal cancellation notice addresses
If FaceApp ignores standard cancellation requests, send a formal notice to FaceApp's registered addresses. The company maintains corporate offices in multiple jurisdictions; send your notice to the US address for most billing disputes:
FaceApp
Wilmington, Delaware
United States
Include in your notice: your full name, account email, order number, original purchase date, request date, exact cancellation request (with date and method you used), and a reference to Singapore's Consumer Protection (Fair Trading) Act. Send via registered mail and keep proof of delivery.
Alternatively, file a complaint directly with CASE (Consumers Association of Singapore), which can contact FaceApp on your behalf using its legal authority.
Final advice: take control of your subscriptions now
FaceApp is one of hundreds of subscriptions that quietly renew every month, accumulating charges across your accounts. Cancelling it today is a small step, but it teaches you to audit all your subscriptions and cancel those that don't deliver value.
Whether you use the Apple, Google or Stripe cancellation path, the process takes fewer than 5 minutes. Your consumer rights under Singapore's Fair Trading Act protect you if the company refuses to cancel or refund. And if you hit obstacles, Stopee and CASE stand ready to advocate on your behalf.
Start by identifying which platform you used to buy FaceApp, follow the step-by-step instructions above, save your cancellation confirmation, and set a reminder to verify charges stop. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their spending. Visit stopee.com today to explore more cancellation guides, escalate a dispute, or connect with a cancellation specialist who understands your rights. Taking action now saves you money and peace of mind.