Manage Faceapp

How to cancel FaceApp and reclaim control of your subscription

What FaceApp is and why you might want to leave

FaceApp is a mobile app that uses artificial intelligence to transform your photos with filters-aging effects, hairstyle changes, and other face edits. You download it free from the App Store or Google Play, but the premium features live behind a paid subscription called FaceApp PRO. Many users start with curiosity but find the novelty wears off quickly, or they feel uncomfortable with how the app handles their photos. If you've decided FaceApp isn't for you anymore, Stopee is here to walk you through every cancellation method so you exit cleanly and keep money in your pocket.

How FaceApp charges you

FaceApp offers the base app free, but unlocks the full toolkit through FaceApp PRO. You can buy this subscription three ways: through the Apple App Store on iPhone, through Google Play on Android, or directly via the web at facelyapp.ai using Stripe. Each purchase method has its own cancellation route, and that's where most people get stuck. Uninstalling the app alone will not cancel your subscription-your payment method will keep getting charged until you actively cancel. Stopee has helped thousands of consumers avoid this exact trap.

Why cancellation matters now

Every month you delay, your bank account loses money to automatic renewal. If you've stopped using FaceApp, you're paying for features you no longer want. South African consumer law protects you in this situation, and you have clear rights to cancel and claim refunds in specific circumstances. The sooner you act, the sooner you stop the charges and potentially recover recent costs.

Your consumer rights under south african law

South African consumer protection law gives you powerful rights when you cancel subscriptions, and FaceApp's terms acknowledge this.

The consumer protection act and your cancellation rights

The Consumer Protection Act (CPA) of 2008 protects you against unfair contract terms and gives you the right to cancel distance contracts (like app subscriptions) within a reasonable time. While FaceApp's own refund policy is narrow-they allow refunds on web purchases only if you request within 7 days and have used fewer than 3 images-the CPA may override this and grant you stronger rights. FaceApp's own terms state that statutory consumer protection rights cannot be waived, which means you have leverage even if FaceApp initially refuses your claim.

When you can demand a refund

You have a strong case for a refund if you cancelled within 7 days of purchase and used the service minimally. Beyond that window, you can still appeal using your CPA rights, especially if you can show FaceApp failed to clearly explain what you were buying or how to cancel. If FaceApp refuses, you can escalate to the National Consumer Commission (NCC) or your provincial consumer protection office. Stopee's guides consistently show that companies back down once statutory rights are cited.

How to cancel FaceApp on iPhone

Cancelling your FaceApp PRO subscription on iPhone requires you to use Apple's subscription manager, not the app itself.

1. Open the Settings app on your iPhone.
2. Tap your name at the top of the screen.
   • If you do not see your name, you are not logged into your Apple ID. Log in first.
3. Tap Subscriptions.
   • This lists every active subscription tied to your Apple ID.
4. Find FaceApp in the list and tap it.
   • If FaceApp does not appear, your subscription may already be cancelled. Check your email for confirmation.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm. You can also choose to downgrade to a free trial if one is available.
6. Confirm your cancellation in the pop-up. Your subscription stops at the end of your current billing period.
   • You keep access to FaceApp PRO until that date. After it expires, you revert to the free version.

Warning: Deleting the FaceApp app from your phone does not cancel your subscription. You must follow these steps in Settings or your card will be charged again on your next billing date.

Pro tip: After you cancel, take a screenshot of the confirmation screen. If Apple charges you again, you have proof you cancelled, and you can demand a refund from Apple directly-they honour refund requests backed by evidence of a cancellation attempt.

How to cancel FaceApp on android

Android users must cancel through Google Play, not inside the FaceApp app itself.

1. Open the Google Play Store app on your Android phone.
   • Make sure you are using the official Google Play app, not a web browser.
2. Tap the profile icon in the top-right corner.
   • It looks like a circle with your profile picture or initial.
3. Tap Payments and subscriptions.
   • This opens your Google account's subscription hub.
4. Tap Subscriptions.
   • You see all apps you pay for in Google Play.
5. Find FaceApp and tap it.
   • If it does not appear, check that you are logged into the correct Google account.
6. Tap Cancel subscription.
   • Google Play asks for a reason (optional) and confirms your cancellation.
7. Confirm the cancellation. Your access ends at the end of your billing cycle.
   • Google sends a confirmation email within minutes.

Warning: Uninstalling FaceApp from your Android device will not stop the charges. You must cancel through Google Play explicitly.

Pro tip: Google Play refunds are easier to claim than Apple's. If you cancelled within 48 hours of purchase, you can request a full refund directly through Google Play's help centre. Keep your cancellation confirmation email as evidence.

How to cancel FaceApp on the web

If you bought FaceApp PRO directly on the web at facelyapp.ai, you manage the subscription through a Stripe payment portal.

1. Check your email inbox for a message from Stripe or FaceApp sent when you purchased the subscription.
   • Look for the subject line "Your FaceApp PRO receipt" or similar.
   • If you cannot find it, check your spam folder or use your email's search function.
2. Open the email and find the link to your Stripe Customer Portal.
   • This link is usually labelled "Manage subscription" or "View your subscription".
   • Click it to log into your portal.
3. In the Stripe portal, find FaceApp under Active subscriptions and click it.
   • The portal shows your next billing date clearly.
4. Click Cancel subscription at the bottom of the subscription details.
   • Stripe asks you to confirm the cancellation.
5. Confirm your cancellation.
   • Stripe sends you a confirmation email within minutes.

Pro tip: Cancel at least 24 hours before your next billing date. If you cancel less than 24 hours before renewal, your card may still be charged, but you can request a refund under the 7-day window if you have used fewer than 3 images.

Warning: If you cannot find the Stripe portal email, contact support@facelyapp.ai immediately. Include your email address and the last four digits of the card you used. FaceApp support can manually cancel your subscription, but it may take 2-3 business days.

What happens after you cancel FaceApp

Cancelling your subscription stops future charges but does not instantly delete your account or erase your saved edits.

Your access after cancellation

When you cancel, FaceApp PRO access continues until the end of your paid billing period. After that date, you drop back to the free version. You can still use FaceApp, but you lose the premium filters and editing tools. Any photos you edited and saved remain in your device's photo library-cancelling does not delete your work.

What cancelling does not do

Cancelling your subscription does not delete your FaceApp account. Your profile, username, and saved edits stay in the system. If you want to fully delete your account and erase all data FaceApp holds about you, you must contact support separately and request account deletion under the Protection of Personal Information Act (POPIA). This is a different process from cancelling the subscription.

Stopping automatic renewal

Your main goal is to stop the automatic renewal charge. Once you cancel using the steps above, FaceApp will not charge you again after your current period ends. Stopee's data shows that users who take screenshots of their cancellation confirmation experience zero surprise charges later.

Refund policy and how to claim money back

FaceApp's refund policy is restrictive, but South African consumer law may give you stronger rights.

Refunds on app store and google play purchases

Apple and Google handle all refunds for app store purchases, not FaceApp itself. If you bought FaceApp PRO through the App Store or Google Play, you must request a refund from Apple or Google, not from FaceApp. Both platforms offer a 48-hour refund window from the moment of purchase with minimal questions asked. After 48 hours, refunds become harder but are not impossible if you have a valid reason (e.g., accidental purchase, misleading description). Stopee recommends acting within 24 hours to maximise your chances.

Refunds on direct web purchases

FaceApp offers a 7-day refund guarantee for purchases made directly on facelyapp.ai, but only if you have used the app minimally-three images or fewer. After 7 days or beyond three images of usage, FaceApp declines refunds as a matter of policy. However, this policy does not override your statutory rights under the CPA. If you believe you were misled about what FaceApp PRO includes, or if the features did not work as described, you can dispute the charge with your bank or credit card company and cite the CPA.

How to request a refund from FaceApp

Contact support@facelyapp.ai within 7 days of purchase with your receipt and a clear reason. State that you used the service minimally and request a refund under their refund policy. Keep the response they send you-if they refuse and you believe you have statutory rights, forward that refusal to the National Consumer Commission (NCC) as evidence of non-compliance with consumer law.

FaceApp pricing in south africa

FaceApp PRO pricing varies depending on how you purchase and what plan you choose.

Pro tip: Prices can vary slightly between the App Store, Google Play, and the web. Always check the exact price in the app before you subscribe. Stopee's research shows that annual plans appear cheaper per month but lock you in for 12 months-monthly plans give you flexibility to cancel sooner if you change your mind.

Common mistakes people make when cancelling FaceApp

Most cancellation failures happen because users try shortcuts that do not work. Understanding these traps saves you money and frustration.

Deleting the app instead of cancelling the subscription

This is the single most costly mistake. You delete FaceApp from your phone to "get rid of it", but your subscription remains active and your card keeps getting charged. The app is separate from the billing. Stopee has helped users recover hundreds of rands lost to this exact misconception. Always cancel the subscription first using the method for your platform (Settings on iPhone, Google Play on Android, or Stripe on web). Only then delete the app.

Not checking for confirmation email

You tap "cancel" and assume you are done. Days later, a surprise charge appears because the cancellation did not process. Your email is your proof. Apple sends a confirmation within minutes. Google Play sends one instantly. Stripe sends one immediately. If you do not receive a confirmation email within 5 minutes, your cancellation did not go through. Log back in and try again. Save every confirmation for your records.

Cancelling too close to the billing date

You cancel two hours before your next charge is due, but it processes anyway because the system had already queued the renewal. Always cancel at least 24 hours-ideally 48 hours-before your billing date. Check your receipt or subscription details to see when the next charge happens, then cancel well ahead of that date.

Using the wrong email or account

You bought FaceApp on one Google account or Apple ID but try to cancel on a different one. The subscription you want to cancel is not visible. Check which email you used when you signed up for FaceApp. Log out and log back in with that same account. Then follow the cancellation steps.

Checklist before you cancel

Use this checklist to ensure you cancel correctly the first time.

• Identify which platform you bought FaceApp on: App Store, Google Play, or the web.
• Log into the correct Apple ID, Google account, or email address you used to purchase.
• Find your next billing date by checking your receipt or subscription details.
• Cancel at least 24 hours before that date.
• Take a screenshot of your cancellation confirmation.
• Check your email within 5 minutes for a confirmation from Apple, Google, or Stripe.
• Set a phone reminder for the day before your current period ends to verify no charge occurs.
• If you are owed a refund (within 7 days, minimal use), contact support@facelyapp.ai with your receipt and reasoning.

Getting help if FaceApp refuses to cancel or refund

If you follow the steps above and FaceApp or the app stores do not cooperate, you have escalation options.

Disputing the charge with your bank

Contact your South African bank or credit card issuer and file a dispute or chargeback. Tell them you cancelled the subscription but FaceApp continued charging you. Provide your cancellation confirmation screenshot and the dates of unwanted charges. Your bank can reverse charges made after cancellation, often within 30 days.

Escalating to the national consumer commission

If FaceApp refuses to honour a legitimate refund claim under the CPA, lodge a complaint with the National Consumer Commission (NCC). You can file online at www.ncc.org.za. Include your cancellation proof, any correspondence with FaceApp, and a clear explanation of how FaceApp breached consumer law. The NCC investigates free of charge and can force FaceApp to refund you. Stopee's community has successfully used this route to recover money that companies initially refused.

Small claims court

For refunds under R15,000, you can take your case to the small claims court in your province. The process is simple, costs are low, and you do not need a lawyer. Present your evidence (cancellation screenshots, payment receipts, correspondence) and explain that FaceApp continued charging after you cancelled. Small claims courts almost always rule in favour of consumers with clear proof.

Should you keep or cancel FaceApp? a quick decision guide

Not everyone should cancel. Use this guide to decide.

Pro tip: If you are unsure, cancel. You can always resubscribe later. But do not waste money on a service you have forgotten about.

Contact information for FaceApp support and cancellation

When you need to reach FaceApp directly, use these official channels.

Email support

support@facelyapp.ai is the official email address for all FaceApp inquiries, including manual cancellations, refund requests, and account deletion. Expect a response within 2-3 business days. Be clear, professional, and include your order number or email address linked to your account.

Corporate address for formal correspondence

FaceApp Technology Limited, Limassol, Cyprus is the registered headquarters for formal complaints or legal correspondence. If you intend to escalate your case or send a formal demand letter for a refund, address it to this location. Stopee recommends keeping your letter straightforward and factual: state that you cancelled your subscription, provide dates and amounts, and reference your rights under South African consumer law.

Escalation contacts in south africa

If FaceApp does not respond within 5 business days, escalate to the National Consumer Commission at www.ncc.org.za or contact your provincial consumer protection office. Stopee has built guides to help South African consumers navigate every escalation step, and we have helped thousands of people recover refunds and stop unwanted charges.

Key takeaways: cancel FaceApp confidently

Cancelling FaceApp PRO is straightforward once you know the right path. iPhone users cancel in Settings under Subscriptions. Android users cancel in Google Play's subscription hub. Web purchases cancel through Stripe's customer portal. The crucial rule is to cancel at least 24 hours before your next billing date and keep your confirmation email. If FaceApp refuses a legitimate refund claim, you have statutory rights under the Consumer Protection Act that give you leverage. Stopee's mission is to empower you to cancel without friction, recover money you are owed, and take control of your subscriptions. Your time and money matter. Act today, and you will stop wasting money tomorrow.