Manage Metricscheck

How to cancel metricscheck and protect your money in singapore

What is metricscheck and why you might want to cancel

Metricscheck is marketed as a subscription-based analytics platform designed to track real-time performance metrics and data visualisation for businesses. The service operates under Metric Digital Singapore Private Limited, an ACRA-registered digital marketing agency based in Singapore.

You may be considering cancellation for several reasons: unclear billing practices, concerns about service delivery, or simply that the platform no longer meets your business needs. Whatever your situation, Stopee recognises that cancelling a subscription should be straightforward and transparent. Unfortunately, Metricscheck does not publish clear cancellation or refund policies online, which means many users struggle to find the right process. This guide helps you navigate every step and protects your rights as a Singapore consumer.

Service type and what you should know upfront

Metricscheck is delivered as a subscription service, typically accessed via web dashboard or mobile app. The platform promises analytics and performance tracking, but independent user reports raise concerns about inconsistent service delivery and billing continuity after cancellation.

Public information about pricing, plan details, and cancellation terms is limited or scattered across registration emails and support channels. This opacity is a major red flag and is why Stopee recommends documenting every interaction from the moment you sign up.

Why transparency matters: the metricscheck difference

Unlike established analytics platforms, Metricscheck does not prominently display refund windows, trial periods, or post-cancellation access rules on its website. This lack of transparency puts you at a disadvantage when disputes arise. You deserve to know exactly what you are paying for and what happens when you leave.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you even when a vendor's terms are vague or buried in fine print.

Key protections that apply to you

As a consumer in Singapore, you have the right to fair trading practices, accurate representation of goods and services, and protection against unfair contract terms. If Metricscheck has charged you without clear consent, failed to deliver the promised service, or continued billing after you cancelled, you may have grounds to dispute the charge or seek a refund.

The Consumer Protection (Fair Trading) Act also allows you to pursue disputes with your payment provider if the merchant does not respond. Stopee recommends keeping records of all emails, invoices, and cancellation requests in case you need to escalate to your bank or the ACRA Consumer Advisory.

Cooling-off periods and your right to cancel

If you signed up for Metricscheck online (not in person), you may be entitled to a cooling-off period, typically 7 to 14 days depending on the contract terms. This gives you the right to cancel without penalty and receive a full refund. Check your confirmation email or sign-up terms for any mention of a trial or cooling-off window.

Methods to cancel metricscheck

You have several cancellation routes available to you; the most direct is always the first to try, but having backup options ensures you are not stuck if one path fails.

Cancel through your metricscheck account settings

This is the fastest route if your account interface supports self-service cancellation. Follow these steps:

1. Log in to your Metricscheck account using your email and password.
   • If you cannot remember your login, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your account menu, typically located in the top right corner or in a settings dropdown.
   • Look for tabs labelled "Account", "Profile", "Billing", "Subscription", or "Settings".
3. Locate the "Cancel Subscription" or "Manage Subscription" option within that menu.
   • Some platforms hide this behind a "Billing" or "Plan" submenu.
4. Follow the on-screen prompts, which may ask you for cancellation reasons or offer a discount to stay.
   • Pro tip: Do not accept a discount offer unless you genuinely want to continue; many users re-cancel later and waste time.
5. Take a screenshot of the final confirmation page or any confirmation message displayed.
   • Save this evidence immediately, as confirmation emails are sometimes delayed or lost.

Cancel through your app store subscription if you subscribed via apple or google

If you originally subscribed to Metricscheck through the Apple App Store or Google Play Store, you must cancel through your device's app subscription settings, not through the Metricscheck app itself.

1. On an iPhone or iPad: Open Settings, tap your name, select Subscriptions, find Metricscheck, and tap "Cancel Subscription".
   • Confirm the cancellation when prompted.
2. On Android: Open Google Play Store, tap your profile icon, go to Payments and Subscriptions, select Subscriptions, find Metricscheck, and tap "Cancel Subscription".
   • Your subscription will end on the next billing date.
3. Screenshot the confirmation screen to prove cancellation date and reference number.
   • Warning: App Store and Google Play cancellations do not always sync immediately with the merchant's system; keep your evidence for 30 days.

Request cancellation by email if the website fails

If you cannot find a cancellation option in your account or the self-service button does not work, email support directly. This creates a written record of your request, which is essential for disputes.

1. Locate the support email address from your Metricscheck account, registration confirmation, or latest invoice.
   • Common support addresses are support@metricscheck.com, help@metricscheck.com, or support@metricdigital.sg.
2. Compose an email with the subject line "Cancellation Request" and include:
   • Your full name and registered email address.
   • Your account ID or subscription reference number (from your invoice or account page).
   • Your billing date and last charged amount in SGD.
   • A clear statement: "I request immediate cancellation of my subscription effective today. Please confirm cancellation in writing."
3. Send the email using your registered email account (the one associated with your Metricscheck account).
   • Pro tip: Use registered mail or a read receipt service to prove delivery if support does not respond within 5 business days.
4. Wait for written confirmation from support.
   • Warning: If you receive no response within 7 days, escalate immediately to your bank or Stopee for guidance on next steps.

Common cancellation traps and how to avoid them

Many Metricscheck users face unexpected hurdles when cancelling; knowing these traps in advance protects you from becoming trapped in recurring charges or disputes.

Trap 1: no confirmation email after cancellation

Some users cancel through the website but never receive a confirmation email, leaving them uncertain whether the cancellation took effect. This uncertainty often leads to continued billing without the user noticing until weeks later.

Protect yourself by taking screenshots of every confirmation page, requesting written confirmation via email, and checking your next billing date in the account settings immediately after cancelling. If no confirmation arrives within 24 hours, follow up with support via email.

Trap 2: charges continue after cancellation

Independent reports indicate that some users have been charged even after successfully cancelling. This happens when the cancellation request fails to sync with the payment processor or when support simply ignores the request.

Monitor your bank statement or credit card for 30 days after cancellation. If a charge appears after your cancellation date, contact your bank immediately and reference your cancellation confirmation. Stopee recommends treating any unauthorised charge as a dispute; your bank can help recover the funds while you escalate with Metricscheck.

Trap 3: buried in trial terms or auto-renewal clauses

If you signed up for a trial, the terms may include automatic renewal after the trial ends. Some users cancel the trial but the system still renews the paid plan automatically.

Read your sign-up confirmation email carefully and note the exact trial end date. Cancel at least 3 days before that date to ensure your cancellation processes in time. If you were auto-renewed without clear warning, you have grounds to dispute the charge under Singapore's Consumer Protection Act.

Refunds: what to expect and how to claim one

Metricscheck does not publish a clear refund policy online, which puts you in a difficult position if you want your money back.

Official refund policy: what metricscheck does not tell you

Without a published refund policy, you cannot assume you are entitled to a refund simply for cancelling. However, this does not mean you have no rights. If you were charged within a cooling-off period (typically 7 to 14 days from sign-up), were charged without consent, or the service was not delivered as described, you have a strong case for a refund.

Stopee recommends requesting a refund in writing within your first cancellation email. Include the reason (trial period within cooling-off window, service not delivered, unauthorised charge, etc.) and your requested refund amount in SGD.

How to escalate a denied refund

If Metricscheck denies your refund or does not respond within 14 days, escalate through these channels:

1. Contact your bank or credit card issuer and explain the situation.
   • Ask them to initiate a dispute or chargeback on your behalf.
   • Provide your cancellation confirmation and any refund denial email as evidence.
2. If the charge is substantial or remains unresolved, lodge a complaint with the Consumers Association of Singapore (CASE) or the ACRA Consumer Advisory.
   • CASE can mediate on your behalf and escalate if necessary.
3. Keep all documentation: invoices, cancellation requests, confirmation pages, and correspondence with support.
   • Pro tip: Export or screenshot everything, as online records can be deleted by the merchant.

What happens after you cancel

Cancellation does not always mean immediate access loss; understanding the timeline helps you plan and avoid surprises.

Access and data retention after cancellation

Metricscheck does not clearly state how long you retain access to your account after cancellation. Some services allow access until the end of the billing period; others cut off immediately.

Before you cancel, export all important data, reports, and analytics screenshots. Save them as PDFs or CSV files to your local drive or cloud storage. This ensures you do not lose historical data if access is revoked without notice.

Timeline: when charges stop

Once you cancel, recurring billing should stop at the next scheduled charge date. However, Stopee strongly recommends verifying this manually by checking your bank statement 5 to 7 days after your cancellation date. If a charge appears after your cancellation date, contact your bank immediately and reference your cancellation confirmation.

Pricing and plan comparison

Metricscheck pricing is not consistently published online, making it difficult to compare plans or verify you are paying fairly.

Important: Always check your latest invoice for the exact amount and billing cycle. If you cannot find this information, request it from support before cancelling.

Step-by-step cancellation checklist

Use this checklist to ensure you do not miss any critical steps before, during, or after cancellation.

1. Locate and save your Metricscheck account credentials and last invoice.
   • Find your account ID, subscription reference, and billing amount in SGD.
2. Export all important data, reports, and analytics from your Metricscheck dashboard.
   • Save these to your computer or cloud storage as a backup.
3. Check your sign-up email for trial terms, cooling-off periods, or auto-renewal clauses.
   • Note any deadlines or special conditions.
4. Attempt cancellation through your Metricscheck account settings.
   • Screenshot the confirmation page immediately.
5. If self-service fails, send a written cancellation email to support with your account details and request written confirmation.
   • Keep the sent email and any reply for records.
6. If you subscribed via Apple or Google, cancel through your device settings as well.
   • Screenshot the cancellation confirmation from the app store.
7. Wait 24 hours for a confirmation email; if none arrives, follow up via email.
   • Warning: Do not assume silence means success.
8. Monitor your bank or credit card statement for 30 days after the cancellation date.
   • If an unexpected charge appears, contact your bank immediately.
9. If you requested a refund and receive no response within 14 days, escalate to your bank or CASE.
   • Provide all documentation of your cancellation and refund request.

When to escalate: your next steps if metricscheck will not cooperate

If you cancel but face continued charges, a denied refund, or unresponsive support, you have legal remedies available in Singapore.

Step 1: contact your bank or payment provider

Your bank is your first ally. They can freeze recurring charges, initiate a dispute, or process a chargeback if Metricscheck has violated the terms of the transaction. Provide your bank with:

• Your cancellation confirmation (screenshot or email).
• Proof of the unauthorised or disputed charge (bank statement or card statement).
• Any refund denial from Metricscheck.
• Your account ID and transaction reference number.

Step 2: lodge a complaint with CASE or ACRA

If your bank cannot resolve the issue within 14 days, contact the Consumers Association of Singapore (CASE) or file a complaint with the ACRA Consumer Advisory. Both agencies can investigate Metricscheck's practices and may recover your money if they find evidence of unfair trading.

Stopee recommends having all documentation ready: emails, invoices, cancellation requests, and any correspondence with the merchant and your bank.

Step 3: explore chargeback and dispute forums

Independent consumer forums and chargeback advisory sites document user experiences with Metricscheck. While these are not official dispute channels, they provide valuable intelligence and may help you understand common issues others have faced.

Contact information and escalation address

If you need to escalate a complaint or send formal cancellation notice, use the following address for Metric Digital Singapore Private Limited (the entity behind Metricscheck):

Metric Digital Singapore Private Limited
105 Cecil Street, #09-01/02
The Octagon
Singapore 069534

Alternatively, a secondary business address is listed as:

21 UBI Road 1, #05-02B
Singapore 408724

Send any formal cancellation notice or refund demand via registered mail to the Cecil Street address. Keep the delivery receipt as proof of notice. You may also attempt to reach support through any email address on your invoices or account notifications.

The bottom line: protect yourself and cancel with confidence

Cancelling Metricscheck should be simple, but the lack of published policies and transparent support channels makes it a frustrating process for many users. You have rights as a Singapore consumer, and Stopee is here to help you exercise them.

Start by attempting self-service cancellation through your account, follow up with written email confirmation if needed, monitor your billing for the next 30 days, and escalate to your bank or CASE if charges continue or refunds are denied. Keep screenshots and documentation of every step.

Stopee has helped thousands of consumers cancel unfair subscriptions, recover disputed charges, and stand up to opaque billing practices. Whether you are cancelling within a trial period, fighting for a refund, or simply ending a service that no longer meets your needs, Stopee remains your trusted guide. Visit Stopee.com for step-by-step cancellation guides for hundreds of services, comparison tools, and real user experiences to help you make informed decisions about your subscriptions.