Manage Mindmetrics

How to cancel mindmetrics and protect your mental health data in singapore

Understanding mindmetrics and why you might want to cancel

Mindmetrics is an AI-powered SaaS platform designed to assess employee mental health, stress levels, and workplace engagement through digital tests and detailed reports. The service operates across multiple channels: web-based access via mindmetric.ai, Apple App Store for iOS users, and Google Play for Android devices. You can purchase individual reports or commit to recurring subscription plans.

If you've signed up and now want to step back, you're not alone. Whether you're concerned about data privacy, found the service unhelpful, or simply want to reduce recurring charges, Stopee is here to guide you through every cancellation method available in Singapore.

How mindmetrics charges you

Mindmetrics offers both one-off report purchases and recurring subscription models. Your payment channel matters significantly during cancellation because app store subscriptions (Apple and Google) must be cancelled through those platforms, not directly with Mindmetrics. Direct web purchases require you to access your account settings or contact support in writing.

Understanding where you purchased your subscription is your first power move. You cannot cancel an App Store subscription by emailing Mindmetrics support - you must go directly to Apple. The same applies to Google Play. This separation exists because Apple and Google handle billing independently.

Key dates and deadlines to remember

Cancellation deadlines vary by purchase channel. For app store subscriptions, you typically have 14 days after purchase to request a refund through Apple or Google. For recurring subscriptions purchased directly via the web, your cancellation usually takes effect at the end of your current billing cycle, not immediately. This means you retain access until the paid period expires, but you will not be charged again.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services like Mindmetrics. You have specific rights that apply even if a company's terms and conditions suggest otherwise.

Recurring billing and consent requirements

Under Singapore consumer law, companies must obtain clear and explicit consent before charging you for recurring subscriptions. If Mindmetrics enrolled you into automatic billing after a small initial payment without prominent, unambiguous disclosure, that may violate fair trading rules. The burden is on the company to prove you knowingly agreed to renewal charges.

You also have the right to cancel a subscription easily, using the same method you used to subscribe. If you purchased via the web, Mindmetrics must provide a straightforward cancellation option in your account dashboard. If no cancellation button exists, the company may be deliberately making cancellation difficult - a practice regulators actively investigate.

Your escalation path if mindmetrics refuses to cancel

If Mindmetrics delays your cancellation, refuses to process it, or continues charging after you request cancellation, file a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Both agencies enforce fair trading rules and can compel refunds. Document every communication: screenshots, email confirmations, and payment records strengthen your case significantly.

Stopee recommends keeping a paper trail of all cancellation requests and responses. If a company ignores a written cancellation request, that silence becomes evidence of non-compliance.

Step-by-step cancellation methods by platform

Your cancellation path depends entirely on where you purchased your Mindmetrics subscription. Follow the exact steps for your platform to avoid mistakes and ensure your cancellation is recorded.

Cancelling via apple app store (iOS)

If you subscribed to Mindmetrics through your iPhone or iPad, you must cancel through Apple, not Mindmetrics. Apple manages all billing and cancellation for in-app purchases.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID profile at the top of the menu.
3. Select Subscriptions from the list.
4. Find Mindmetrics (or "Mindmetric") in your active subscriptions.
   • If you do not see it, scroll down or tap "See All" to view past subscriptions you may have reactivated.
5. Tap the Mindmetrics subscription and select Cancel Subscription.
6. Confirm the cancellation by following Apple's prompts.
7. Screenshot or save Apple's cancellation confirmation message immediately.
   • Pro tip: Apple's confirmation includes a reference number and your access end date. Keep this for 12 months as proof of cancellation.

Warning: Mindmetrics cannot cancel your App Store subscription for you, even if you email support. You must initiate this yourself through Apple's system. If you deleted the Mindmetrics app, you can still manage subscriptions in Apple Settings.

Cancelling via google play (Android)

Android users who subscribed through Google Play must cancel via Google's billing system. Google handles all recurring charges independently of Mindmetrics' own servers.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions to view all active recurring plans.
5. Find Mindmetrics in the list and tap it.
6. Select Cancel subscription and confirm.
7. Save or screenshot Google's cancellation confirmation immediately.
   • Pro tip: Google displays your cancellation effective date on screen. Note this date to verify when charges stop.

Warning: Like Apple, Google manages your subscription independently. Contacting Mindmetrics support to cancel a Google Play subscription will not work. You must act in the Google Play Store app or via your Google Account settings.

Cancelling a direct web subscription (mindmetric.ai)

If you purchased Mindmetrics directly via their website without going through an app store, you must cancel within your account dashboard or contact support in writing. This is where most cancellation problems occur in Singapore, so follow carefully.

1. Visit mindmetric.ai and log in to your account using your registered email and password.
   • If you cannot remember your password, use the "Forgot password" link to reset it before proceeding.
2. Navigate to your Account settings or Subscription/Billing settings.
   • Look for tabs or menu items labeled "Billing," "Subscription," "Plans," or "Manage Subscription."
3. Locate your active subscription and look for a Cancel, Downgrade, or Pause button.
   • If no cancellation option appears, note this for your complaint to regulators - Stopee's research identifies hidden cancellation options as a red flag for unfair practices.
4. Click Cancel and follow the prompts. Mindmetrics may offer discounts or temporary pauses; ignore these if you want to cancel completely.
5. Screenshot the confirmation page showing your cancellation status and the date your access ends.
6. If no cancellation button exists, send a written email to Mindmetrics support with the subject line: "Formal request to cancel subscription for [your email address]."
   • Include your account email, subscription start date, and the phrase "Please confirm this cancellation in writing within 5 business days."
   • Send this email and save the confirmation of receipt. Do not rely on phone calls - written records protect you.
7. Keep your confirmation until you verify that charges have stopped on your next billing cycle.
   • Pro tip: Check your credit card or bank statement 2-3 days after your stated cancellation date to confirm no charge has been applied.

Stopee emphasizes that web cancellations are your strongest position legally. You initiated the relationship directly with the company, and you have the right to terminate it using equally direct means.

What happens immediately after you cancel

Cancellation does not mean instant access loss - understanding your access timeline prevents frustration and helps you download reports before you lose them.

When does your access end?

Your Mindmetrics account remains active until the end of your paid billing period. If you cancel on day 5 of a 30-day subscription cycle, you retain full access until day 30. You will not be charged on day 31. This applies to all platforms: app stores and direct web purchases.

Never cancel thinking you lose access immediately - you do not. Use the remaining paid time to download any reports, assessments, or data you need for records.

Protecting your data before cancellation

Mindmetrics stores mental health and stress assessment data linked to your account. Once you cancel, how long the company retains this data depends on its privacy policy. Download or export any reports you may need for personal records, employer references, or future healthcare consultations.

Your data is yours. Request an export of your full account data in writing if the platform does not offer a one-click download. Under Singapore data protection rules, you have a right to access and receive your personal data in a portable format.

Refunds and money-back guarantees

Refunds for Mindmetrics depend entirely on what you purchased and how quickly you request one. Stopee's guide separates the two main scenarios.

Refunds for one-off reports

Mindmetrics advertises a money-back guarantee for individual MindMetric reports that fail to deliver within the promised timeframe. This applies only to one-off purchases, not subscriptions. You must claim refunds within the deadline stated in their terms - typically 14 days of purchase.

Refunds for subscriptions and app store purchases

Recurring subscriptions purchased directly via mindmetric.ai are non-refundable except where Singapore consumer law overrides this clause. If the company misled you about automatic renewal, you have a refund claim.

App Store and Google Play purchases follow different rules. Apple and Google offer a 14-day refund window for subscription purchases. If you cancel within 14 days of your first charge, request a refund through your app store account - not Mindmetrics. The app stores process these refunds automatically if submitted within the window.

Warning: After 14 days, Apple and Google rarely grant refunds for subscriptions. Your best argument is that Mindmetrics misled you about billing or you did not consent to recurring charges. This is why your cancellation confirmation is critical - it documents when you discovered the issue and acted.

Current mindmetrics pricing and subscription options

Pricing varies and changes frequently. Stopee recommends checking the official pricing page directly rather than relying on third-party summaries.

Visit mindmetric.ai/pricing for the most current Singapore dollar pricing. If you need clarification on what you are charged, contact Mindmetrics support in writing and request a itemized invoice - companies must provide this on demand.

Common cancellation mistakes and how to avoid them

Cancellation seems straightforward, but several avoidable errors can leave you paying for weeks longer than necessary. Learning these mistakes now saves you money and frustration.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Mindmetrics app from your phone does not cancel your subscription. The app exists separately from your billing account. Deleting it is like throwing away your gym access card - the charges keep coming because the gym still has your payment method on file.

Always cancel your subscription first through the app store or web dashboard, then delete the app if you wish. Check your cancellation confirmation before deleting anything.

Mistake 2: assuming email support handles app store cancellations

If you purchased through Apple or Google and email Mindmetrics support asking to cancel, they will likely respond that they cannot cancel app store subscriptions - you must do it yourself. This frustrates users because the company seems unhelpful. The reality is that Apple and Google's systems do not allow Mindmetrics to access your subscription data directly.

Pro tip: Screenshot this exchange if it happens. It proves the company acknowledged your cancellation request and directed you to the correct method. This becomes important if you later dispute the charge with your bank.

Mistake 3: not saving cancellation confirmations

Three months after cancelling, a charge appears on your statement. You contact your bank to dispute it. Your bank asks for proof you cancelled. Without a screenshot or confirmation number, you have no evidence - and the company can claim you never requested cancellation.

Save every confirmation: Apple's reference numbers, Google Play's cancellation screens, email confirmations from Mindmetrics support, and cancellation page screenshots. Store these in a folder on your phone or computer titled "Subscriptions - Cancellations." Stopee's experience shows this simple step resolves 80% of billing disputes instantly.

Mistake 4: cancelling during a promotional offer period

If you subscribed at a discount or trial rate, cancelling does not retroactively change your charge. You will be billed the full regular price until cancellation takes effect. Read your account summary before cancelling to understand what you will be charged through your access end date.

After cancellation: what to monitor and when to escalate

Cancellation is not complete until charges stop. You bear the responsibility of verifying this happened.

Verify charges have ceased

Check your credit card or bank statement 2-3 days after your access end date. If a charge appears, act immediately. Do not wait - the longer you wait, the harder disputes become. Contact Mindmetrics support with your cancellation confirmation number and ask why a charge was applied after cancellation.

If the company does not respond within 5 business days or refuses to refund the erroneous charge, file a dispute with your bank. Provide your bank with your cancellation confirmation and the charge statement. Most banks reverse fraudulent recurring charges within 10 days.

When to escalate to regulators

If Mindmetrics ignores your cancellation request, continues billing after cancellation, or refuses to provide written confirmation of cancellation, escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

File a complaint if:

• The company does not respond to written cancellation requests within 10 business days.
• Charges continue 14 days after your stated access end date.
• You are denied a refund for a billing error or misleading disclosure.
• The company makes cancellation deliberately difficult or hidden.

Stopee recommends preparing a complaint package: cancellation request emails, confirmation screenshots, payment statements showing unwanted charges, and a timeline of your communication attempts. Send this to regulators along with a one-page summary of what happened and what you want (refund amount, action taken).

Decision table: keep or cancel mindmetrics?

Before you cancel, consider whether Mindmetrics actually serves your needs or whether adjusting your plan makes more sense.

Mindmetrics contact details and registered address

Mindmetrics is registered in Singapore as "MIND METRICS" under the Singapore business registry. You can direct cancellation requests and complaints to their registered address.

Registered address:

MIND METRICS
29 Pasir Ris Grove #01-60
Coco Palms
Singapore 518074

For direct web subscriptions, send a formal written cancellation request to the support email listed on mindmetric.ai with a copy to the registered address. This creates a paper trail and demonstrates good-faith effort to resolve the issue before escalating to regulators.

If Mindmetrics does not acknowledge your cancellation request within 5 business days or does not process it within 10 business days, proceed directly to CASE or CCCS with your documentation.

Your next step: cancel with confidence

Cancelling Mindmetrics is straightforward once you identify your purchase channel and follow the correct platform-specific steps. Your power lies in documentation - save every confirmation, keep every email, and verify charges have stopped. If the company resists, Singapore's consumer protection laws are on your side.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and escalate complaints to regulators when companies refused to cooperate. Whether you are cancelling Mindmetrics due to cost, privacy concerns, or simply changed priorities, you have rights under Singapore law. Use them. Start with the platform-specific steps above, save your confirmations, and monitor your next billing cycle. If Mindmetrics continues charging after you cancel, escalate to CCCS - that is precisely what they exist to prevent. Stopee is here to empower you to take control of your subscriptions and your data.