Manage Mindmetrix

How to cancel mindmetrix and protect your mental wellness investment

What mindmetrix is and whether it's right for you

Mindmetrix is an AI-driven mental wellness platform designed to support both clinicians and individuals through personalized mental health assessments, mood tracking and guided therapeutic exercises. The service combines diagnostic support with patient education, making it a structured tool for those seeking structured mental health feedback and tracking.

If you've subscribed to Mindmetrix but find it's no longer fitting your needs-whether due to cost, lack of engagement or a change in your mental health support approach-cancelling is straightforward once you know where your subscription lives. At Stopee, we help thousands of people navigate cancellations like this every week, and we've learned that clarity upfront saves frustration later.

Core features and subscription types

Mindmetrix offers three main subscription models: individual one-time assessments, provider monthly subscriptions for clinics, and patient-pay assessments managed by healthcare providers. Understanding which model you're on is your first step toward cancellation, because each requires a different cancellation method.

Pricing breakdown in singapore dollars

Here's what Mindmetrix costs in SGD so you can see exactly what you're paying and decide if the investment aligns with your mental wellness priorities.

Understanding your billing method matters

If you purchased directly from Mindmetrix's website, you'll cancel and claim refunds through them. If you bought through Apple App Store or Google Play, those platforms handle your cancellation and refund. This distinction is critical because each path has different rules, timelines and contact points.

Why you might want to cancel mindmetrix

There's no shame in cancelling a mental wellness service-your needs evolve and your budget does too. Common reasons people cancel Mindmetrix include cost concerns, finding that the platform doesn't match their preferred therapy style, switching to a provider-recommended alternative, or simply discovering the app doesn't fit their daily routine.

Signs cancellation might be your right move

You're overspending on features you don't use. The assessments aren't providing actionable insights for your mental health journey. You've switched to a different mental health support provider. You want to try a different platform that feels more aligned with your goals. The monthly charge feels unsustainable right now. When any of these resonate, Stopee recommends acting quickly-the sooner you cancel, the sooner you stop the bleeding on recurring charges.

How to cancel mindmetrix across all platforms

Your cancellation method depends entirely on where you subscribed. Follow the path that matches your purchase, and keep confirmation emails as proof of cancellation.

Cancelling a web-based subscription

If you signed up directly on Mindmetrix's website using your email, this is your cancellation route.

1. Check your welcome email from Mindmetrix for a direct cancellation link
   • Search your inbox for emails from Mindmetrix or support@mindmetrix.com
   • Look for subject lines like "Welcome to Mindmetrix", "Your account", or "Subscription confirmation"
   • Many services embed a one-click cancellation link in welcome messages
2. Visit the Mindmetrix FAQ page on their website
   • Look for a "How do I cancel my subscription?" section
   • Follow any links or instructions provided for web-based cancellations
3. Email support@mindmetrix.com with a clear cancellation request
   • Subject line: "Subscription cancellation request"
   • Include your full name, email address associated with your account, and the date you subscribed
   • State clearly: "I request immediate cancellation of my Mindmetrix subscription effective today"
4. Expect a confirmation email within 2-3 business days
   • Mindmetrix will acknowledge your cancellation in writing, as per their Terms of Service
   • Save this confirmation permanently
5. Verify your account is deactivated
   • Log in to your Mindmetrix account 48 hours after cancellation confirmation
   • Check that you no longer see active subscription status

Pro tip: If you cancel mid-billing cycle, Mindmetrix typically lets you retain access until your current period ends (e.g., if you cancel on day 15 of your monthly subscription, you keep access through day 30). No further charges will apply after cancellation confirmation.

Cancelling an apple app store subscription

If you subscribed to Mindmetrix through your iPhone or iPad, Apple handles your billing and cancellation-not Mindmetrix directly.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon in the top-right corner
3. Select "Subscriptions"
4. Find "Mindmetrix" in your active subscriptions list
5. Tap "Mindmetrix" and select "Cancel Subscription"
   • Apple may show a retention offer-you can ignore this and proceed with cancellation
6. Confirm the cancellation when prompted
   • Your subscription will end at the end of your current billing period
   • You'll receive an email from Apple confirming the cancellation

Warning: Apple does not process refunds for cancelled subscriptions unless you cancel within 14 days of the initial purchase. Mindmetrix cannot refund in-app purchases-you must request any refund directly through Apple's App Store support. Pro tip: If you purchased Mindmetrix through Apple more than 14 days ago and believe you have grounds for a refund (technical fault, service failure), contact Apple Support directly at support.apple.com and reference your reasons. Apple has discretion to grant refunds beyond the 14-day window if the app failed to deliver core functionality.

Cancelling a google play subscription

Android users who subscribed through Google Play follow a similar but slightly different path.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Payments and subscriptions"
4. Choose "Subscriptions"
5. Tap "Mindmetrix"
6. Select "Cancel subscription" and confirm
   • Google will show your final billing date
   • You'll receive a confirmation email from Google

Warning: Like Apple, Google Play typically only refunds in-app purchases within 48 hours of purchase. Beyond that window, contact Google Play Support (support.google.com/googleplay) if you believe Mindmetrix failed to deliver promised features or functioned improperly.

What happens to your account and access after cancellation

Cancelling feels final, but Mindmetrix actually gives you a grace period before full termination. Understanding this timeline helps you plan your transition to alternative mental health resources.

Your access window

Once you submit a cancellation request, your access typically continues through the end of your current billing period. If you paid for a month, you keep using Mindmetrix for the remainder of that month. No further charges will hit your card after the cancellation confirmation is processed.

For in-app subscriptions (Apple or Google), the platforms control this timing-you'll lose access when that period ends, not when Mindmetrix processes your cancellation.

What happens to your mental health data

Your assessment results, mood tracking history and account information are governed by Mindmetrix's Privacy Policy and Terms of Service. Review both documents on their website to understand their data retention and deletion practices. Generally, mental health apps retain your data for compliance and medical record purposes, but you have the right to request deletion under Singapore's Personal Data Protection Act (PDPA). If you want your data deleted after cancellation, email support@mindmetrix.com explicitly requesting data deletion and cite the PDPA.

Refund eligibility and how to claim yours

Refunds depend on where you paid and how long ago. Knowing your refund window is essential-it's often tighter than you expect.

Refunds for direct website purchases

Mindmetrix allows refund requests within 30 days of purchase for legitimate reasons: technical issues, service failures or genuine dissatisfaction with core functionality. They do not refund for change of mind, unmet personal expectations or results that fall short of your hopes.

To request a refund:

1. Email support@mindmetrix.com within 30 days of your purchase date
2. Include your order number, purchase date and reason for the refund request
   • Frame your reason around service failure or technical issues if applicable
   • Be honest but specific: "The app crashed repeatedly" beats "I changed my mind"
3. Mindmetrix reviews your request (typically 3-5 business days)
4. If approved, the refund processes to your original payment method within 10 business days

Warning: Mindmetrix explicitly excludes refunds for "change of mind", failure to achieve specific wellness outcomes or unexpected results. Your refund claim succeeds only if you cite technical failure, service unavailability or core features not working as advertised.

Refunds for app store purchases

Apple and Google handle refunds independently from Mindmetrix. Mindmetrix cannot refund in-app subscriptions-you must contact the platform directly.

Apple App Store: You have 14 days from purchase to request a refund. Visit support.apple.com, tap "Request a refund", select Mindmetrix, and choose your reason. Beyond 14 days, refunds are discretionary but possible if you cite technical failure.

Google Play: You have 48 hours from purchase for automatic refunds. After that, contact Google Play Support at support.google.com/googleplay and request a refund, citing technical issues if applicable.

Pro tip: App store refunds often process within 3-5 business days. If you don't see the refund within a week, follow up with the respective platform's support team and reference your refund request ID.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you protections when cancelling digital services. Understanding these rights empowers you if Mindmetrix resists your cancellation or refund request.

Key protections you have

You have the right to cancel any subscription service if Mindmetrix misrepresents features or fails to deliver core functionality. Mindmetrix must provide a clear, accessible cancellation mechanism-burying the cancellation link in Terms of Service violates fair trading principles. If charges continue after you cancelled, you're entitled to dispute them with your bank or payment provider. The PDPA grants you the right to access and delete your personal data, including mental health assessments, upon request.

If Mindmetrix refuses to cancel your subscription or denies a legitimate refund claim, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315. CASE can investigate unfair trading practices and mediate on your behalf at no cost.

Common cancellation mistakes and how to avoid them

Cancelling can feel stressful, especially when it involves mental health data-take a breath. We've seen countless people stumble here, and most mistakes are easily preventable with the right steps.

Mistake 1: cancelling only the app without cancelling the subscription

Deleting the Mindmetrix app from your phone does NOT cancel your subscription. Your monthly charge keeps flowing. Always cancel the subscription first through the platform where you bought it (Mindmetrix website, Apple App Store or Google Play), then delete the app afterward.

Mistake 2: missing the refund window

You have exactly 30 days from purchase to request a refund from Mindmetrix (or 14 days for Apple, 48 hours for Google). Once that window closes, refunds become discretionary. Mark your purchase date in your calendar immediately and set a phone reminder for day 25.

Mistake 3: not keeping cancellation confirmation

If you email support@mindmetrix.com to cancel, they send a confirmation email. Screenshot or save that email permanently. You'll need it as proof if charges continue or if you later dispute the cancellation.

Mistake 4: assuming the cancellation email means it's done

A cancellation confirmation email is the start of the process, not the finish. Log back into your Mindmetrix account 48 hours later to verify the subscription is truly inactive. If you still see an active status, follow up immediately with support.

Mistake 5: cancelling via customer service without getting written confirmation

If you call or live-chat with Mindmetrix support to cancel, ask them to email you a confirmation. Live-chat transcripts may not be saved on your end; email confirmation is your proof.

Your post-cancellation checklist

After you've submitted your cancellation, track these items to ensure a clean break and protect yourself against surprise charges.

Cancellation methods comparison for quick reference

Not sure which path applies to you? This table clarifies the fastest route based on where you subscribed.

Official contact details for mindmetrix

If you need to reach Mindmetrix directly for cancellation, refund or account queries, use these verified addresses. Stopee has compiled these from their official Terms of Service and Privacy Policy.

Email contact

Support requests and cancellation inquiries: support@mindmetrix.com

Include your full name, registered email address and specific request (cancellation, refund, data deletion) in every email. Reference your original purchase date and order number if available. Mindmetrix typically responds within 2-3 business days.

Legal notice address

For formal termination notices, legal correspondence or escalated complaints, send written notice to the address listed in Mindmetrix's Terms of Service. Check their website at mindmetrix.com for the current registered office address, or reference the address block in their service agreement.

Escalation path

If Mindmetrix ignores your cancellation or refund request for 10+ business days, escalate to:

Consumers Association of Singapore (CASE)
Tel: 6100 0315
Website: case.org.sg
Email available through their contact form
CASE investigates unfair trading practices and offers free mediation at no cost to you.

Key takeaway: you have the power to cancel

Cancelling Mindmetrix is straightforward once you identify the right pathway-whether that's your bank account, Apple App Store or Google Play. The process takes minutes, refunds are available if you act fast, and your consumer rights in Singapore protect you if the company resists. Stopee has helped thousands of consumers cancel subscriptions they no longer need, and we're here to remind you that taking control of your spending-especially on mental wellness services-is always the right choice. Save your cancellation confirmation, verify the subscription is truly inactive within 48 hours, and move forward with confidence knowing you've reclaimed that monthly charge.