Manage Mindmetric

How to cancel mindmetric: your step-by-step guide to stopping subscriptions in singapore

What mindmetric is and why you might want to cancel

Mindmetric is a subscription-based platform offering AI-powered cognitive and mental-wellbeing assessments. The service delivers personalised insights through brain health tests, including ASD, ADHD, and IQ evaluations, paired with a subscription tier that unlocks ongoing access to its Brain Hub and detailed AI recommendations.

You can choose between a one-off test purchase or a monthly subscription plan. Many users sign up during a free trial period and find the service doesn't align with their needs, or simply prefer to manage costs by cancelling recurring charges. Whatever your reason, Stopee is here to help you navigate the cancellation process with confidence and clarity.

Understanding what you're cancelling

Before you cancel, it's worth knowing exactly what you've signed up for. Mindmetric offers two distinct purchase options: individual reports (one-time payment) and a monthly subscription. The subscription includes a 7-day free trial, after which you are charged approximately S$27.30 per month for full access to the Brain Hub, detailed results, and AI insights. One-off tests cost around S$2.70 each and do not renew automatically.

Your cancellation approach depends on which product you're cancelling and where you purchased it. If you subscribed via Apple's App Store or Google Play, cancellation happens through your device settings. Web-based subscriptions cancel through your Mindmetric account or your payment provider directly.

Your consumer rights in singapore and what they mean for you

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair trading practices, including hidden charges and misleading cancellation processes. While Mindmetric's terms do not explicitly offer a 14-day cooling-off period for subscriptions, you retain important rights when cancelling.

What protection covers you

Under Singapore law, you have the right to a transparent cancellation process. If Mindmetric makes cancellation deliberately difficult, charges you after you've cancelled, or continues billing without your consent, you can escalate your complaint to the Consumers Association of Singapore. Additionally, if you purchased via Apple or Google, you benefit from their own refund policies, which often provide stronger protection than Mindmetric's direct terms.

Stopee recommends documenting every step of your cancellation. Take screenshots of confirmation emails, transaction IDs, and any communications with Mindmetric's support team. This evidence becomes invaluable if you need to dispute a charge or pursue a refund later.

Your right to cancel recurring payments

You have an absolute right to stop any recurring charge at any time. If Mindmetric's website makes cancellation impossible, you can instruct your bank or payment provider (PayPal, credit card issuer) to block further transactions. Most card issuers process these requests within 2-3 business days. Keep proof of your instruction and any confirmation from your provider.

How to cancel mindmetric subscription: step-by-step methods

Your cancellation path depends on where you bought your subscription. Stopee guides you through all three primary routes to ensure you cancel successfully without delays or surprise charges.

Cancel via apple app store (iPhone or iPad)

If you subscribed to Mindmetric through your Apple device, you must cancel through Apple's own systems. Mindmetric cannot process App Store cancellations for you.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap your name at the top of the screen.
   • Tap Subscriptions.
   • Find Mindmetric in the list of active subscriptions.
2. Tap on the Mindmetric subscription.
   • You'll see your renewal date and subscription details.
3. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm your reason (optional but helpful for Apple's product teams).
   • Select your reason and tap Confirm Cancellation.
4. Check your email for a confirmation from Apple within minutes.
   • Save this email as proof of cancellation.
   • Your access to Mindmetric continues until the end of your paid billing cycle.

Pro tip: If you see "Billing Grace Period" in your subscription details, Apple may still attempt to collect payment. Contact Apple Support immediately if a charge occurs after cancellation.

Cancel via google play (Android)

Android users follow a similar process through Google Play. Like Apple, Google Play manages your subscription independently of Mindmetric's website.

1. Open the Google Play app on your Android device.
   • Tap your profile icon in the top-right corner.
   • Select Payments and Subscriptions.
   • Tap Subscriptions.
2. Find and tap Mindmetric.
   • You'll see your subscription plan, renewal date, and pricing.
3. Tap Cancel Subscription.
   • Google Play may offer you options to pause or modify your subscription first. Select Cancel only if you want to stop all charges.
4. Follow the on-screen prompts and confirm cancellation.
   • Google Play sends a confirmation email to your registered account.
   • Your subscription ends at the conclusion of your current billing period.

Warning: Do not uninstall the Mindmetric app without cancelling your subscription first. Uninstalling the app does not stop recurring charges.

Cancel via mindmetric's website

If you subscribed directly through Mindmetric's website (not via Apple or Google), you cancel through your account dashboard.

1. Visit the Mindmetric website and log in with your registered email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it.
2. Navigate to your Account or Billing section.
   • Look for "Subscriptions", "Billing", or "Manage Plan"-the exact label varies, but it's typically in account settings or a user menu.
   • If you cannot find this section, try the Help or Support area for a direct cancellation link.
3. Click the Cancel Subscription or Cancel Plan button.
   • Mindmetric may ask you to provide feedback on why you're cancelling. This is optional but can help the platform improve.
4. Confirm your cancellation.
   • You'll receive an immediate on-screen confirmation and a confirmation email within minutes.
   • Screenshot both and save the email for your records.

Pro tip: If the Cancel button is missing or greyed out, try logging out and logging back in, or use a different browser. Website glitches can temporarily hide cancellation options.

Cancel via your payment provider (backup method)

If Mindmetric's website is unresponsive or the cancellation option remains unavailable, you can block the charge directly with your payment provider.

1. Log in to your bank's online portal or mobile app.
   • Alternatively, log in to PayPal if you paid via PayPal.
2. Navigate to your transaction history or recurring payments section.
   • Search for Mindmetric in your recent or upcoming transactions.
   • Note the exact merchant name and amount charged.
3. Select the Mindmetric charge and choose Stop Recurring Payment, Dispute, or Block Merchant.
   • Your bank or PayPal will stop future attempts to charge your card.
   • This process typically takes 2-3 business days to take effect.
4. Request a confirmation email or receipt from your provider showing the recurring payment has been cancelled.
   • Keep this proof in case Mindmetric attempts to charge you again.

Warning: Using your payment provider to block charges does not inform Mindmetric that you've cancelled. Email Mindmetric's support team directly after blocking the charge to formally notify them of your cancellation. This prevents your account being flagged as delinquent.

What happens to your account and access after cancellation

Cancelling your subscription is not the same as deleting your account. Stopee wants you to understand exactly what you lose and what remains accessible.

Access and data retention

When you cancel your Mindmetric subscription, your access to the platform continues only until the end of your paid billing cycle. For example, if you cancel on the 15th of the month and your renewal date is the 30th, you retain full access until the 30th. After that date, your account becomes inactive, but Mindmetric typically does not automatically delete your stored test results or personal data.

Download and save any reports or insights you wish to keep before your access expires. Many users assume they can retrieve their results later, only to find access is locked after cancellation. Screenshot or export your Brain Hub data if it contains information you need for personal records or medical discussions.

Account closure and data deletion

Cancelling your subscription does not close your account. If you want to delete your account entirely and request removal of your stored results, you must contact Mindmetric's support team separately and explicitly request account deletion. Singapore's Personal Data Protection Act (PDPA) requires organisations to honour data deletion requests within a reasonable timeframe, typically 30 days.

Include your account email, order number, and a clear statement requesting permanent account deletion and removal of all personal data. Keep this correspondence for your records.

Refund eligibility: subscriptions versus one-off tests

Understanding Mindmetric's refund policy prevents disappointment after cancellation. Stopee breaks down your options clearly.

Subscription refunds

Mindmetric does not offer a 14-day cooling-off refund for subscriptions. Once your trial period ends and your first charge is processed, you cannot request a refund simply because you've changed your mind. Your refund options depend on where you purchased and how quickly you act.

If you subscribed via Apple or Google and want a refund, contact their respective support teams directly, not Mindmetric. Apple and Google have more lenient refund windows than Mindmetric's own policy.

One-off test refunds and exceptions

One-off tests (ASD, ADHD, IQ reports) may qualify for a refund if the report fails to deliver within the promised timeframe stated on Mindmetric's website. For example, if Mindmetric promises a 24-hour turnaround and you receive your report three days later, you may request a refund of the test fee. Claims must be made within the stated timeframe after expected delivery.

Email Mindmetric's support with your order number, expected delivery date, and actual delivery date. Provide evidence such as email timestamps or order confirmations. Expect a response within 5-7 business days.

Mindmetric pricing and plan details

Knowing what you're paying helps you decide whether cancellation makes financial sense or whether pausing might be better.

Prices listed in SGD are approximate conversions from Mindmetric's official AUD and USD pricing. Exchange rates fluctuate, so check Mindmetric's website for the exact amount you'll be charged in your local currency at purchase. Many users find they can justify one-off tests but find the monthly subscription cost adding up quickly with minimal usage-a common reason for cancellation.

Common cancellation mistakes and how to avoid them

We understand the frustration when cancellation feels intentionally difficult. Many users make mistakes that cost them extra charges or wasted time chasing refunds.

Mistakes that lead to surprise charges

Your first instinct might be to delete the Mindmetric app from your phone. Resist this urge. Deleting the app does not cancel your subscription and does nothing to stop your next billing charge. You must cancel through Apple, Google, or the website first, then delete the app afterwards if you wish.

Another common error is assuming that clicking "Logout" or "Sign Out" cancels your subscription. It does not. Logging out simply ends your current session; your subscription remains active in the background and will renew on schedule. Always explicitly select Cancel Subscription, not Log Out.

Some users believe they can cancel by requesting a chargeback directly from their bank without notifying Mindmetric. While you have the legal right to do this, it often backfires. Mindmetric may flag your account as fraudulent, refuse to refund one-off test purchases, or escalate the dispute to payment processors. Cancel through the proper channel first; use chargebacks only if Mindmetric refuses to honour your cancellation.

Protecting yourself from billing loops

After you cancel, monitor your bank account for the next two billing cycles. Occasionally, payment providers or platforms experience glitches and attempt to charge you again despite a successful cancellation. If you see an unexpected charge from Mindmetric within 30 days of cancelling, contact your bank immediately and provide your cancellation confirmation email as evidence.

Stopee recommends setting a phone reminder for the day before your old renewal date. Check your bank to confirm no charge has been processed. This takes one minute but can save you significant frustration and disputing effort.

Checklist: verify your cancellation is complete

Before you consider the job done, run through this checklist to confirm Mindmetric will not bill you again.

• You have received a confirmation email from Apple, Google, Mindmetric, or your bank stating that your subscription is cancelled.
• You have forwarded this confirmation email to your own backup email account or printed it for your records.
• You have checked your bank or PayPal account and confirmed no charge is scheduled for your next renewal date.
• If you used your bank to stop the recurring payment, you have received a confirmation from your bank showing the merchant payment block is active.
• You have logged back into Mindmetric's website or app and confirmed that the subscription no longer appears in your account settings (it may show as "Cancelled" or simply be absent from your subscriptions list).
• You have downloaded and saved any reports, results, or data you wish to keep from your account before access expires.

Tick off each of these items before you put the cancellation out of mind. This approach takes five minutes now and prevents hours of frustration later.

When to escalate your complaint

If Mindmetric refuses to cancel your subscription, continues billing after you've cancelled, or makes the process deliberately difficult, you have formal escalation paths under Singapore law.

First steps: document and contact support

Email Mindmetric's support team with a clear, dated record of your cancellation attempt. Include screenshots of error messages, confirmation emails, and timestamps. Request a written confirmation that your subscription is cancelled and that no further charges will be processed. Keep copies of all correspondence.

If Mindmetric's support does not respond within 7 business days or refuses to cancel, escalate to the payment provider (Apple, Google, PayPal, or your bank). These platforms have their own dispute resolution teams and often side with consumers when a vendor refuses to honour cancellation requests.

Escalation to consumer protection authorities

If the payment provider also refuses to help, or if charges continue after successful cancellation, contact the Consumers Association of Singapore (CASE). CASE offers free mediation and can escalate complaints to the Competition and Consumer Commission (CCC) if Mindmetric is engaged in unfair trading practices.

Provide CASE with all documentation: cancellation confirmations, proof of charges after cancellation, copies of support emails, and your timeline of events. CASE handles complaints free of charge and has authority to require refunds or restitution from traders breaching Singapore's consumer protection laws.

Stopee's role is to guide you through cancellation; should disputes escalate, CASE is your formal channel for resolution.

Key takeaways and your path forward

Cancelling Mindmetric is straightforward once you know your purchase channel. iPhone users cancel via Apple Settings, Android users via Google Play, and web subscribers through Mindmetric's account dashboard. Keep your cancellation confirmation, monitor your account for surprise charges, and reach out to support or your payment provider if anything goes wrong.

Stopee has helped thousands of consumers navigate subscription cancellations across platforms, and we know that clear, step-by-step guidance makes all the difference. Your cancellation is a straightforward process when you follow the right path for your device or purchase method. Take action today, gather your confirmation emails, and take back control of your subscriptions. Visit Stopee's broader resource library at stopee.com for guides to cancelling hundreds of other services-because your money and your time deserve protection.