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Cancel Storyblocks: The Right Way
How to cancel storyblocks and protect your wallet in singapore
Understanding storyblocks and why you might want to leave
Storyblocks is a subscription service that gives you access to royalty-free stock video, audio, images and templates for your creative projects. You download assets as many times as you need within your subscription period, making it a popular choice for content creators, small business owners and agencies across Singapore.
The service appeals to creators who need reliable, licensed content without the hassle of hunting for individual files or negotiating permissions. However, not every subscription remains the right fit, and your reasons for cancelling deserve straightforward guidance.
When cancellation makes sense
You might cancel if you have completed a project, found a cheaper alternative, or discovered the library does not quite meet your needs. Rising subscription costs, unused downloads, or overlapping tools can also prompt you to reassess. Whatever your reason, Stopee is here to walk you through the process without confusion or regret.
What to expect from this guide
This guide covers every cancellation method available to you in Singapore, explains what happens to your access and billing after you cancel, clarifies refund entitlements under Singapore consumer law, and flags common traps that catch unsuspecting users. By the end, you will know exactly how to cancel Storyblocks and protect your rights.
Storyblocks pricing and plan options
Before you decide to cancel, it helps to understand what you are paying for and whether a different plan might suit you better.
Current pricing and billing cycles
Storyblocks offers multiple subscription tiers with both monthly and annual payment options. Pricing varies depending on which assets you need (video, audio, images, or templates) and your preferred billing frequency. Annual plans typically cost significantly less per month than month-to-month subscriptions, so check the official Storyblocks website for current rates in SGD before making your final decision.
| Plan type | Billing cycle | Best for | Renewal notice |
| Monthly | Every 30 days | Short-term projects or testing | Cancel at least 48 hours before renewal |
| Annual | Every 12 months | Regular creators or businesses | Cancel at least 48 hours before renewal |
| App Store (iOS) | Depends on plan chosen | Apple device users | Apple handles refund requests; see section below |
| Google Play (Android) | Depends on plan chosen | Android device users | Google handles refund requests; see section below |
Why plan choice matters for cancellation
If you buy your subscription directly through the Storyblocks website, you cancel through your account settings and Storyblocks handles all billing. If you subscribed via the Apple App Store or Google Play, you cancel through those platforms instead, and they process any refund requests independently of Storyblocks. This distinction is critical and will shape your cancellation steps.
Your consumer rights in singapore under the consumer protection act
Singapore law gives you specific protections when buying digital services, and Storyblocks must honour these rights regardless of what its own terms state.
What the consumer protection (Fair trading) act guarantees you
Under Singapore's Consumer Protection (Fair Trading) Act, goods and services must be of acceptable quality, fit for purpose and provided within a reasonable timeframe. If Storyblocks fails to deliver, you have grounds to lodge a complaint. Additionally, many subscription disputes involving automatic renewals fall under unfair contract terms that the Act explicitly addresses.
Crucially, Singapore does not impose a statutory 14-day cooling-off period for digital content downloads (unlike some European countries), but you retain all other consumer protections. If Storyblocks misleads you about renewal terms, hides cancellation options, or fails to honour a cancellation request, you can escalate to the Consumers Association of Singapore (CASE) or the Enterprise Singapore authority.
What storyblocks does and does not guarantee
Storyblocks' published policy states no partial or prorated refunds are offered once payment is received because the license covers the entire paid period. However, the company does state that if you have not downloaded any content since your last payment, you may request an exception through support. This is discretionary, not automatic, so asking costs nothing.
More importantly, Storyblocks cannot override Singapore consumer law. If the company refuses a reasonable refund request or blocks your cancellation attempt, you have recourse beyond the company's own policies.
How to cancel storyblocks on the web
Cancelling via your Storyblocks account on the website is the most direct and controllable method, and it is the one Stopee recommends for most users because you retain full documentation and control over the timeline.
Step-by-step cancellation on the storyblocks website
- Open your web browser and go to the Storyblocks website (storyblocks.com).
- Log into your account using your email and password.
- If you forgot your password, use the "Forgot password" link to reset it first.
- Navigate to your account settings, usually found in the top-right menu under your name or profile icon.
- Look for "Billing" or "Subscription" settings and select it.
- This section displays your current plan, renewal date and payment method.
- Find your active subscription and select "Cancel" or "Manage subscription".
- Some accounts show a "Cancel subscription" button directly; others require you to click "Manage" first.
- Confirm that you want to cancel when prompted.
- The system may offer a discounted renewal or pause option; review these carefully before proceeding.
- Take a screenshot of the confirmation page showing the cancellation was successful.
- Verify your cancellation by returning to the billing section.
- Your subscription status should change from "Active" to "Cancelled" or "Ending on [date]".
Pro tip: Cancel at least 48 hours before your renewal date to ensure the charge does not go through. If you cancel with less than 48 hours' notice, you may still be charged, and you will need to contact support for a refund.
Warning: Do not simply stop using Storyblocks without formally cancelling. Inactive accounts still renew automatically, and you will be charged unless you explicitly cancel through the steps above.
Cancelling through apple app store or google play
If you subscribed via a mobile app, your cancellation process is different because Apple and Google manage the subscription directly on your device.
Cancel your storyblocks subscription on iOS
- Open the iOS Settings app on your iPhone or iPad.
- Tap on your name at the top of the Settings menu.
- If you use Family Sharing, make sure you are signed in under the correct Apple ID.
- Select "Subscriptions" from the menu.
- Find and tap "Storyblocks" in the list of active subscriptions.
- Tap "Cancel Subscription" and confirm your choice.
- Apple will show you the cancellation confirmation and your access end date.
- Screenshot this confirmation for your records.
- Your subscription will end at the current period's expiration; you will not be charged again.
Important: Apple processes all refund requests independently of Storyblocks. If you believe you are entitled to a refund, contact Apple Support directly through Settings → [Your Name] → Media & Purchases → [Your Apple ID] → View Account. Apple's standard window is 48 hours to 14 days depending on when you made the purchase and whether you used the service.
Cancel your storyblocks subscription on android
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" or "Manage my subscriptions".
- Tap "Subscriptions" (or "Active subscriptions" depending on your device).
- Find and tap "Storyblocks".
- Tap "Cancel subscription" and confirm when prompted.
- You will see an end date for your access; screenshot this for your records.
- Your subscription will not renew after the current period expires.
Important: Google Play handles all refund requests, not Storyblocks. If you want a refund, contact Google Play Support through the Play Store app or visit support.google.com. Google typically allows refunds within 48 hours of purchase for most app subscriptions.
What happens after you cancel storyblocks
Understanding what access and billing changes occur after cancellation prevents confusion and unwanted surprises.
Your access and downloads after cancellation
You retain full access to Storyblocks until the end of your current paid period, even if you cancel today. This means you can continue downloading assets, managing your projects and using all features until your expiration date arrives. The day after your paid period ends, your account reverts to a free (very limited) tier or logs you out entirely, depending on Storyblocks' current system.
Any content you downloaded during your subscription remains yours to use within the terms of the license you received at download time. Storyblocks cannot revoke your license to files you already possess, so you keep those assets permanently.
Renewal and billing after cancellation
Once you cancel, Storyblocks will not charge you again. Your next billing date will pass without any debit to your payment method. No follow-up charge, no surprise renewals, no monthly or annual recurrence. This is binding provided you cancelled before the required notice period (48 hours for web subscriptions).
If a charge appears after you cancel, it indicates either the cancellation did not process or you cancelled too close to the renewal date for the system to halt the charge in time. In that case, escalate to Storyblocks support immediately with proof of your cancellation (the screenshot you took) and request a refund.
Refund policy and your entitlements
Storyblocks' refund position is restrictive, but Singapore consumer law offers you leverage if the company has misled you or failed to deliver.
Storyblocks' standard refund stance
The company states that once a subscription payment is received, no partial or prorated refunds are issued because the license grants you access for the full paid period. This policy is firm in Storyblocks' terms and conditions. However, it applies only to subscriptions bought directly through the website.
Storyblocks does acknowledge one exception: if you have not downloaded any content since your last payment, you may contact support and request a refund as a gesture of goodwill. The outcome is not guaranteed, but the request is worth making within 48 hours of the charge.
Refunds for app store and google play subscriptions
If you subscribed via iOS or Android, neither Storyblocks nor Stopee can process your refund. Apple and Google manage all subscription refunds independently. Both platforms typically allow refunds within a narrow window (often 48 hours, but up to 14 days for certain circumstances). Contact Apple Support or Google Play Support directly with your subscription ID and reason, and they will review your request.
Your rights if storyblocks refuses a reasonable refund
If Storyblocks denies a refund request and you believe you have legitimate grounds (misleading billing, service failure, or accidental renewal), you can file a complaint with the Consumers Association of Singapore (CASE). CASE mediates disputes at no cost to you and has successfully recovered refunds from digital service providers. Provide CASE with your account details, transaction history, cancellation proof and explanation of why you believe the refund is justified.
The Consumer Protection (Fair Trading) Act also protects you from unfair contract terms. If Storyblocks' cancellation process is deliberately obscured, unreasonably difficult or not disclosed upfront, CASE or the Enterprise Singapore authority can investigate.
Common mistakes to avoid when cancelling
Cancellation feels simple, but small errors create months of avoidable charges and frustration.
The traps that catch most users
Many people cancel too close to their renewal date and still get charged because the system processes the charge before the cancellation takes effect. The 48-hour rule exists for this reason. If you cancel on a Tuesday and your renewal is Thursday, you will likely be charged.
Others confuse "cancelling" with "pausing." Some apps offer a pause feature (freeze your subscription for 1-3 months without deleting your account) which is not the same as permanent cancellation. If you intend to never return, choose cancellation, not pause.
Deleting the app from your phone does not cancel your subscription. Your account remains active on Storyblocks' servers, and charges continue. The only way to stop charges is to cancel through the account settings on the website, iOS Settings or Google Play-not by uninstalling.
Finally, if you subscribed via App Store or Google Play but attempt to cancel through the Storyblocks website, the cancellation will not work because the subscription is managed by Apple or Google, not Storyblocks. You must cancel in the correct system, or the charge will continue.
How to verify your cancellation worked
Do not assume cancellation is complete until you see proof. Log back into your account 24 hours after cancelling and check your billing section. Your subscription should show as "Cancelled," "Inactive" or display a message like "Your subscription will end on [date]." If it still shows "Active," try cancelling again or contact support immediately.
Screenshot your confirmation screen and save any email confirmations from Storyblocks, Apple or Google. These become your proof if a dispute arises later.
Documentation checklist before contacting support
If something goes wrong, support will ask for specific information, and having it ready speeds up resolution significantly.
What to gather if you need to appeal a refund or fight an unwanted charge
- Your Storyblocks account email and username.
- The date you subscribed and the subscription plan name (e.g., "Monthly Video + Audio Plan").
- Your subscription ID or billing reference number (found in your account billing section or receipt email).
- The payment method used (credit card last four digits, PayPal account email, etc.) and the date of every charge you dispute.
- Receipts and confirmation emails from Storyblocks, Apple or Google detailing the transaction.
- Screenshots of your account settings showing your subscription status before and after cancellation.
- A clear, dated summary of your complaint: what happened, when, and what outcome you expect.
With this documentation, you can escalate to Storyblocks support, CASE or the payment processor (your bank or credit card company) with confidence and evidence.
Positive and negative customer experiences with storyblocks
Hearing from real users helps you decide if cancellation is the right move or if a plan change might solve your issue instead.
What users praise about storyblocks
Many creators appreciate Storyblocks' vast library of high-quality, royalty-free assets and the straightforward licensing that eliminates legal headaches. Users consistently report responsive customer service and a clean, navigable interface. The unlimited download model appeals to those working on multiple projects simultaneously, and the pricing is competitive compared to stock sites charging per download.
Common complaints and frustrations
The most frequent complaint is confusion around automatic renewals and billing cycles. Users accidentally sign up for annual plans when they intended monthly, or fail to notice a change in renewal date, leading to surprise charges. Some report technical glitches such as login errors, search function lag, or difficulty cancelling through the website.
A minority have raised concerns about content ID and monetisation disputes on platforms like YouTube, though these issues vary and are not endemic to Storyblocks' service. Cancellation difficulty is occasionally mentioned, which is exactly why Stopee exists-to guide you through the process with clarity and empathy.
Side-by-side comparison: when to keep or cancel storyblocks
This table helps you confirm whether cancellation truly serves your needs or whether an alternative action (pause, downgrade, wait) might be better.
| Scenario | Action | Why |
| Project complete; no future work planned | Cancel | No reason to maintain an unused subscription; prevents future charges. |
| Need assets only occasionally; plan unused most months | Cancel, then resub when needed | You can resubscribe anytime. Cancelling stops recurring charges while keeping your option open. |
| Can't afford current plan; interested in smaller tier | Downgrade (if available) or cancel and resub to lower tier | Downgrade avoids cancellation delays; cancellation plus new signup resets your billing date and may offer a promotional rate. |
| Found cheaper competitor with better library | Cancel after testing competitor for one month | Ensure the alternative truly meets your needs before severing Storyblocks access; you may find you prefer it after all. |
| Accidentally renewed for annual; realised you need it monthly | Contact support for refund or plan change within 48 hours | A support request within 48 hours has a good chance of an exception; if refused, escalate to CASE. |
| Frequent downloads; heavily rely on Storyblocks; budget tight | Keep but switch to annual plan if available | Annual plans cost far less per month; this saves you money without losing service. |
How to contact storyblocks support if cancellation fails
If your cancellation does not go through, or you are charged after cancelling, do not wait for the next charge cycle.
Support contact details and best practices
Email Storyblocks support at support@storyblocks.com with the subject line "Cancellation Assistance" or "Unwanted Renewal Charge." Include your account email, subscription ID, the date you attempted to cancel and a clear description of what went wrong. Attach screenshots of your account settings and any confirmation emails.
Storyblocks typically responds within 24-48 business hours. If you do not hear back within 72 hours, follow up or escalate to CASE (Consumers Association of Singapore) at case.org.sg with the same documentation.
Pro tip: If you were charged via credit card or bank transfer, you also have the right to dispute the charge directly with your bank. You can file a chargeback or dispute claim, which forces the payment processor to investigate. This is your backup option if Storyblocks refuses to cooperate.
Final summary and your next steps
Cancelling Storyblocks is straightforward if you follow the correct method for your subscription type (web, iOS or Android), cancel at least 48 hours before renewal, and take screenshots of your confirmation. You keep full access until your paid period ends, no refund is due for partial use, and you will not be charged again after cancellation is confirmed.
If Storyblocks refuses a reasonable refund or your cancellation does not take effect, Singapore consumer law protects you. The Consumer Protection (Fair Trading) Act covers automatic renewals and misleading cancellation practices, and CASE mediates disputes at no cost.
Stopee has helped thousands of consumers cancel subscriptions without regret, and we are here to support your decision. Whether you are cancelling for a few months or leaving permanently, you now have the knowledge and tools to act with confidence. Follow the steps for your platform, document everything and do not hesitate to escalate to support or CASE if the company ignores your cancellation request. Your financial control is your right, and Stopee stands with you every step of the way.