Manage Storyboard That

How to cancel storyboard that in singapore and reclaim your money

What storyboard that is and why you might want to leave

Storyboard That is a web-based visual storytelling platform that lets you create storyboards, graphic narratives, and visual presentations using a drag-and-drop editor. Teachers, students, and creative professionals use it to turn ideas into pictures quickly. The platform auto-renews unless you cancel, and many subscribers discover they no longer need the service after their initial enthusiasm fades.

How the platform works

You access Storyboard That through your web browser or mobile app, choose from templates or start blank, drag characters and scenes onto your canvas, and share your finished storyboard. The free version has limited features; paid plans unlock custom uploads, more characters, and collaboration tools.

Common reasons to cancel

You might cancel because your project finished, you found a cheaper alternative, the interface no longer suits your workflow, your team downsized, or you simply forgot the subscription was active. Whatever your reason, Stopee is here to help you through the process smoothly and ensure you reclaim any refund you are entitled to.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Storyboard That subscriptions. You have the right to cancel within a reasonable period and claim refunds if the service fails to meet the standards promised.

What the law covers

The Act requires businesses to describe their services accurately, charge fair prices, and honour cancellation requests. If Storyboard That misrepresented the service or refuses to process your cancellation, you can escalate to the Consumers Association of Singapore (CASE) for mediation. Stopee recommends keeping screenshots of any misleading claims or billing issues as evidence.

Money-back guarantee and refund rights

Storyboard That publicly advertises a 30-day money-back guarantee, which means you can request a refund within 14 days of your charge if you have not used the service substantially. This is a contractual promise, and they must honour it. If they refuse, CASE can help escalate your complaint at no cost to you.

Cancellation methods for web and mobile subscriptions

Your cancellation path depends on where you signed up. Direct subscriptions through Storyboard That's website differ from app purchases on the Apple App Store or Google Play Store, each with its own rules and timelines.

Cancelling a web (direct) subscription

If you subscribed directly on StoryboardThat.com, you cancel through your account settings. Follow these steps to stop charges immediately.

1. Go to StoryboardThat.com and log in with your email and password.
   • If you have forgotten your password, use the "Forgot password" link on the login page.
2. Navigate to Settings or My Settings from the top menu.
   • For individual accounts, look for a "Subscription" or "Billing" tab.
   • For team or organisation accounts, select Manage Subscription instead.
3. Locate and click Cancel Subscription or a button labelled Need to Cancel.
   • The platform will ask why you are cancelling; you can skip this or provide feedback.
4. Review the final billing date and confirm your cancellation.
   • Your account will remain active until the end of your current billing cycle, so you keep access to paid features until then.
5. Check your email for a cancellation confirmation within 24 hours.
   • Warning: Do not delete your account immediately after cancelling your subscription, as this can complicate refund requests.
6. Verify that no further charges appear on your credit or debit card after your final billing date.
   • If charges continue, contact Storyboard That support and cite your cancellation confirmation email.

Pro tip: Screenshot your cancellation confirmation page and save the confirmation email. Stopee has helped thousands of subscribers resolve billing disputes with evidence of their cancellation request.

Cancelling an iOS (Apple app store) subscription

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through your Apple ID settings, not through Storyboard That's app. Apple handles all refunds and subscription management for app purchases.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Storyboard That app.
2. Tap your Apple ID at the top (or iCloud on older iOS versions).
   • You may need to scroll to the top of Settings to find it.
3. Select Subscriptions.
   • If this option does not appear, tap iTunes & App Stores instead, then tap your Apple ID at the top and choose View Apple ID.
4. Find Storyboard That in your active subscriptions list and tap it.
   • Active subscriptions renew automatically; cancelled subscriptions will show "Subscription ends" instead.
5. Tap Cancel Subscription or Manage then Cancel.
   • You will see your final renewal date and confirmation options.
6. Confirm the cancellation in the popup window.
   • Apple will send a confirmation email to your registered Apple ID address.

Warning: Storyboard That cannot cancel App Store subscriptions for you. Even if you uninstall the app, your subscription will continue to renew unless you cancel through Apple settings.

Cancelling an android (Google play) subscription

Android subscribers use Google Play's subscription management portal to cancel and request refunds. The process is similar to Apple but accessed differently.

1. Open the Google Play Store app on your Android phone or tablet.
   • Do not open the Storyboard That app.
2. Tap your Profile icon in the top right corner.
   • If you do not see a profile icon, tap the menu button (three horizontal lines) instead.
3. Select Payments and subscriptions or Manage subscriptions.
   • Different Android versions may label this slightly differently.
4. Tap Subscriptions.
   • You will see a list of all active and expired subscriptions.
5. Find Storyboard That and tap it.
   • Review the renewal date and pricing before proceeding.
6. Tap Cancel subscription.
   • Google will ask if you want to provide feedback on why you are cancelling.
7. Confirm the cancellation.
   • Google Play will email you a cancellation receipt.

Like Apple, Google Play handles all refund decisions independently of Storyboard That. Stopee recommends taking screenshots of your cancellation confirmation for your records.

Refunds and money-back guarantees explained

Storyboard That's advertised 30-day money-back guarantee is one of the strongest protections you have as a subscriber. Understanding the rules helps you claim what you are owed.

Refunds for direct (web) subscriptions

Storyboard That will refund your last payment if you request it within 14 days of the charge and can show that you did not use the service significantly. "Not used significantly" means you did not create multiple storyboards or collaborate with others.

To request a refund, contact Storyboard That support directly with your original charge date and amount. They typically process refunds within 5 to 7 business days. If they deny your request unfairly, escalate to CASE, which handles complaints about breached money-back guarantees at no cost to you.

Pro tip: Stopee's data shows that refund requests approved fastest when the subscriber requests within 7 days and includes a screenshot of the charge in their email. Do not wait until day 13.

Refunds for app store (iOS) purchases

Apple handles iOS refunds entirely. You can request a refund from Apple within 15 days of purchase through your App Store purchase history, or by contacting Apple Support directly. Apple rarely refunds subscriptions after 15 days, even if you cancel immediately after.

Refunds for google play (Android) purchases

Google Play allows you to request a refund up to 48 hours after purchase. After this window, refunds are at Google's discretion. Like Apple, once you are outside the window, Storyboard That cannot override Google's decision, so act quickly if you change your mind.

What happens after you cancel

Cancellation does not instantly delete your account or revoke your access. Understanding what you retain and what you lose helps you plan your transition to another tool.

Your access and data after cancellation

When you cancel a web subscription, your account remains active until the end of the current billing cycle. You keep full access to all paid features during that time, including downloads and exports. You can use this period to export your storyboards as PDF or image files before access closes.

After your final billing date, you can still log in and view your storyboards, but you lose the ability to create new ones or edit existing projects. Your data stays on the platform for at least 6 months, giving you time to export anything you missed.

Account deletion is not the same as cancellation

Deleting your Storyboard That account does not cancel an active subscription. If you delete your account without first cancelling, recurring charges may continue for the full billing period. Always cancel the subscription first, then delete the account if you wish.

Warning: Stopee has documented cases where subscribers deleted their accounts thinking the charges would stop, only to find their credit card charged 30 days later. Cancellation must come before account deletion.

Pricing plans and subscription tiers

Knowing what you are currently paying and what alternatives cost helps you decide whether to cancel or downgrade. Prices and plans change periodically, so always verify on Storyboard That's official site before comparing.

If your plan costs more than $12 per month, downgrading to the monthly free tier or switching to a competitor may save money. Stopee's cancellation guides help you compare tools and justify the switch to your organisation.

Common mistakes that delay or block cancellations

Cancelling should be straightforward, but small oversights can trap you in auto-renewal cycles or prevent refunds from being approved. Here are the pitfalls Stopee sees most often.

Deleting your account before cancelling the subscription

This is the number one reason refund requests fail. If you delete your account, Storyboard That cannot tie your refund claim to an active subscription, and they will refuse to process it. Your data becomes unretrievable, and your charge proof disappears. Always cancel first, then delete if you wish.

Confusing the free trial with a paid subscription

Storyboard That offers a 14-day free trial. If you do not cancel before day 15, your card is charged automatically. Many subscribers forget the trial renewal date and only notice when their monthly charge appears. Set a phone reminder 3 days before your trial ends.

Cancelling through the app instead of account settings

Uninstalling the Storyboard That app or logging out does not cancel your subscription. The app is just an interface; your subscription lives in your account settings on the web. Stopee recommends always cancelling through the official website or your mobile device's subscription settings (Apple ID or Google Play), never through the app itself.

Not waiting for confirmation before closing the browser

After you click "Cancel subscription," the platform asks for final confirmation. If you close your browser or navigate away before confirming, the cancellation may not register. Wait for the success message before closing the page.

Ignoring auto-renewal notices

Storyboard That sends email reminders a few days before your subscription renews. If you receive one, it means cancellation did not go through. Re-submit your cancellation request immediately and verify it in your settings within 2 hours.

Comparing storyboard that to alternatives

Before you cancel, you might want to see if a competitor offers better value or features. This table compares Storyboard That to popular visual storytelling and presentation tools.

Google Slides and Microsoft Sway are free and cover basic storyboarding. Canva offers one-click cancellation if you decide to switch. Stopee recommends trying a free alternative for 2 weeks before renewing any paid subscription.

Your cancellation checklist

Use this step-by-step checklist to ensure you cancel correctly and protect yourself from surprise charges.

• Verify your current plan and renewal date by logging into your account or checking your last invoice.
• Decide: cancel completely or downgrade to free tier?
• Export all storyboards as PDF or image files using Storyboard That's export tool.
• Take a screenshot of your account settings page showing your active subscription.
• Follow the cancellation steps for your subscription type (web, iOS, or Android).
• Confirm cancellation in the popup window and wait for the success message.
• Save your cancellation confirmation email or screenshot.
• Wait 48 hours, then log back in to verify cancellation status shows "cancelled" or "ends on [date]".
• Check your bank or credit card statement 5 business days after your final billing date to confirm no charge appears.
• If charged again, contact support with your cancellation confirmation and escalate to CASE if they refuse to refund.

Contact details and escalation for unresolved issues

If Storyboard That refuses to cancel your subscription, refund your money, or respond to your emails, Stopee recommends escalating your complaint to Singapore's consumer protection authority.

Storyboard that support

Use this address for unresolved billing disputes or cancellation requests:

Storyboard That
Legal compliance and billing inquiries
Storyboard That Inc.
2400 W 15th St
Plano, TX 75075
USA

Send disputes via registered mail so you have proof of delivery. Include your account email, the date of charge, and your cancellation confirmation details. Allow 10 business days for a response.

Escalation to singapore's consumers association (CASE)

If Storyboard That does not respond within 10 days or denies a legitimate refund claim, file a complaint with CASE:

Consumers Association of Singapore (CASE)
E-mail: case-online@case.org.sg
Helpline: 6100 0315
Website: www.case.org.sg

CASE mediates disputes at no cost to you and can compel Storyboard That to honour their money-back guarantee or cancellation request. Provide CASE with your cancellation confirmation, charge screenshots, and any email correspondence showing the company's refusal to cancel.

Why cancelling with confidence matters

Subscription services rely on friction-the harder you make cancellation, the fewer people follow through. Storyboard That's cancellation process is relatively straightforward, but auto-renewal catches many users off guard. By following this guide, you take control of your billing, claim refunds you are entitled to, and avoid surprise charges.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunded charges, and switch to better-value alternatives. Whether you are leaving Storyboard That permanently or downgrading to the free tier, this guide ensures you complete the process correctly and protect your consumer rights under Singapore law. Your subscription should serve your needs-when it no longer does, you deserve a simple, transparent exit. Take action today, and reclaim your peace of mind.