Manage Storyboard That

How to cancel storyboard that and reclaim your subscription in south africa

What storyboard that is and why you might want to cancel

Storyboard That is a web-based platform that lets you create visual stories, comics, and narrative sequences for education and professional use. Teachers use it for lesson planning, students submit assignments with it, and business teams build storyboards to plan content and campaigns. The service runs on a subscription model, and you access it through your browser or via app store downloads.

If you signed up hoping to use it regularly but found yourself not opening it, or if the subscription cost no longer fits your budget, cancelling is straightforward. You may also be entitled to a refund depending on how long you have held the subscription and how much you have used the service. At Stopee, we know that cancelling online services often feels harder than it should be, so we walk you through every step.

Common reasons to cancel storyboard that

You might decide to cancel because you finished a project or school term, found a cheaper alternative, or simply did not use the platform enough to justify the cost. Perhaps your school or business switched to a different tool, or your subscription renewal date caught you by surprise. Whatever your reason, you have options to stop the charges and understand your refund eligibility.

Your cancellation timeline matters

The timing of your cancellation directly affects whether you receive a refund and how much access you retain. Monthly subscriptions can be cancelled anytime, but you must act before your next renewal date to avoid being charged again. If you are within Storyboard That's refund window, you may recover your money even after cancelling.

Your consumer rights under south african law

South Africa's Consumer Protection Act (CPA) gives you specific rights when you cancel online services, including Storyboard That. You have the right to cancel within a cooling-off period if the company did not make its terms sufficiently clear, and you can request a refund for services you have not yet received or used.

The 14-day cooling-off right

The CPA grants you a 14-day cancellation window from the date of purchase for distance contracts (including online subscriptions). During this period, you can cancel for any reason and request your money back, unless you have already used a significant portion of the service. Storyboard That's published 30-day guarantee is more generous than the statutory minimum, so you have extra protection.

What to do if storyboard that refuses to refund

If the company declines your refund request and you believe you are within the cooling-off period or have not materially used the service, you can escalate to the National Consumer Commission (NCC), South Africa's consumer authority. The NCC investigates complaints about unfair business practices and can compel companies to honour consumer rights. Document your cancellation request, the date you made it, and any communication from Storyboard That support, then file a complaint at www.ncc.org.za. Stopee recommends keeping screenshots and email records of everything.

How to cancel storyboard that: step-by-step methods

You have three main ways to cancel Storyboard That, depending on how you subscribed. Each method is fast if you follow the steps in order.

Cancel directly on the storyboard that website

This is the recommended method and works for all account types. Log into your account, navigate to your subscription settings, and submit a cancellation request.

1. Go to www.storyboardthat.com and log into your account with your email and password.
2. Click your profile icon or menu, then select Settings (or Account Settings).
3. Find the Manage Subscription or Billing section.
4. Locate the button labeled Cancel Subscription and click it.
   • Note: Education, business, and individual accounts may show slightly different layouts, but all have a visible cancellation option in the same general area.
5. Review the cancellation confirmation screen, which will show your final access date (usually the end of your current billing cycle).
6. Click Confirm or Cancel My Subscription to finalise the cancellation.
7. You will receive an email confirmation within a few minutes. Save this for your records in case you need to dispute a charge later.

Pro tip: Screenshot the confirmation screen and the email receipt. Stopee has seen cases where users cancelled successfully but were still charged, so having proof protects you if you need to escalate to your bank or the NCC.

Cancel an app store or google play subscription

If you subscribed to Storyboard That through the Apple App Store or Google Play Store, you must cancel through that store, not through the Storyboard That website. The website cancellation will not stop app store billing.

For Apple App Store (iOS):

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find Storyboard That in the list and tap it.
5. Tap Cancel Subscription and confirm your choice.

For Google Play (Android):

1. Open the Google Play Store app.
2. Tap the profile icon in the top-right corner.
3. Select Subscriptions.
4. Find Storyboard That and tap it.
5. Tap Cancel Subscription and follow the prompts to confirm.

Warning: App store cancellations can take up to 24 hours to process. If you are charged again after cancelling, contact both the app store and Storyboard That support with your cancellation receipt.

Cancel by contacting support directly

If the website cancellation button does not work or you have a custom institutional subscription, email Storyboard That support. This method takes longer but creates a paper trail.

1. Gather your account email, subscription start date, and current plan name.
2. Visit the Storyboard That website and locate their Contact Support page or support email address.
3. Write a clear email with the subject line "Subscription Cancellation Request" and include:
   • Your full name and account email.
   • The date you want the cancellation to take effect (ideally today or before your next renewal).
   • A brief reason for cancellation (optional but helpful).
   • A request for a confirmation email once your cancellation is processed.
4. Send the email and keep a copy for your records.
5. Expect a response within 2-3 business days. If you do not hear back, follow up or escalate through Stopee's guidance on managing unresponsive companies.

What happens to your account after cancellation

Cancelling your subscription does not immediately delete your account or erase your work. Understanding what you can still access is important, especially if you need to download or archive your storyboards before your access ends.

Your access period after cancellation

Once you cancel, your account remains active through the end of your current billing cycle. If you pay monthly and cancel mid-month, you can still use Storyboard That until the last day of that month. After your final billing date passes, you lose access to the editor and cannot create new storyboards, but your completed work remains in your account for a limited time (usually 30 to 90 days, though Storyboard That has not published an exact retention window).

Pro tip: Download or export your storyboards before your access expires. Log in after cancellation and save your work as PDFs or images so you have copies even if Storyboard That deletes your account data later.

Account deletion vs subscription cancellation

Cancelling your subscription does not delete your account. If you want to remove all your personal data and permanently close your account, you must request account deletion separately. More importantly, deleting your account will not cancel an active subscription or stop future charges. You must cancel the subscription first through the methods above, then request account deletion if you want your data removed entirely.

Special rules for student and institutional accounts

If you subscribed through a school or organisation, your data retention rules may differ. Teachers and admins control whether student work is deleted after a class ends. If you are a student and your school cancels the institutional licence, your individual account may still carry a separate subscription charge. Stopee recommends confirming with your school's administrator or IT department what happens to your data and subscription when you graduate or leave the organisation.

Refunds: when you get your money back

Storyboard That offers two refund pathways: a company-backed guarantee and a statutory right under South African consumer law. Knowing which applies to you determines your refund likelihood and timeline.

The 30-day money-back guarantee

Storyboard That publicly states a 30-day money-back guarantee. If you are unsatisfied with the service within 30 days of purchase, you can request a full refund of your subscription fee. This is more generous than the legal minimum 14-day cooling-off period and applies to web-based purchases (not app store purchases, which are governed by Apple and Google's refund policies).

To claim this guarantee, contact Storyboard That support within 30 days of your purchase and state that you would like to invoke the money-back guarantee. Provide your invoice or payment confirmation. The company will assess your request and process a refund if you have not used the service significantly.

The two-week unused service refund

Even if you are outside the 30-day window, Storyboard That will refund your most recent charge if you request it within two weeks and have demonstrably not used the service. "Not used" means you have not created or edited any storyboards, not logged in frequently, or shown clear evidence of inactivity. Attach screenshots or account usage reports to your refund request to strengthen your case.

Your statutory 14-day cooling-off right

Under the Consumer Protection Act, you have a 14-day cooling-off right from the date of purchase. This right exists even if Storyboard That did not explicitly mention it. You do not need to cite the company's refund policy; you can simply invoke the CPA and request your money back within 14 days. If the company refuses, escalate to the National Consumer Commission and reference the CPA cooling-off period.

Refund timelines and payment method

If your refund is approved, expect the money to return to your original payment method (credit card, debit card, or digital wallet) within 5 to 10 business days. Some banks take longer to process refunds, so you may not see it immediately. If 14 days have passed since approval and the refund has not arrived, contact your bank or payment provider. Stopee advises keeping your refund approval email so you can prove to your bank that the refund was authorised.

Storyboard that pricing and billing in south africa

Storyboard That does not publish pricing in South African Rand (ZAR) on its main website. Prices are displayed in US dollars, which means your actual cost in rand depends on exchange rates at the time of purchase and how your payment provider converts the currency. This can make budgeting difficult and sometimes results in unexpected charges.

Pricing plans and estimated costs

How to get a south africa-specific quote

For accurate pricing in South African Rand, contact Storyboard That sales directly through their website contact form or email their support team. Request a formal quote that specifies the cost in ZAR, the renewal date, and any applicable discounts for annual billing or educational use. This protects you by confirming the exact amount you will be charged before you commit to the subscription.

Common mistakes to avoid when cancelling

Cancelling an online subscription feels simple in theory but often goes wrong because of overlooked steps and misleading confirmations. You are not alone if you have made these mistakes; we see them regularly at Stopee, and they cost people money.

Deleting your account instead of cancelling your subscription

The biggest trap is thinking that deleting your Storyboard That account will stop the charges. It will not. Many users delete their account, feel relieved, then receive an unexpected charge weeks later because their subscription was still active. Always cancel the subscription explicitly through the Manage Subscription menu before you delete your account (if you want to delete it at all).

Forgetting to cancel before the renewal date

Monthly subscriptions renew automatically on the same date each month. If you cancel on the 15th but your renewal date is the 20th, you will still be charged for another month. Cancel at least one week before your renewal date to be safe. If you forget and are charged again, you can request a refund within two weeks of the unwanted charge, so act quickly.

Assuming app store cancellation works on the website

If you subscribed via Apple App Store or Google Play, cancelling on the Storyboard That website does nothing. You must cancel through the app store itself. Stopee has handled dozens of complaints from users who cancelled on the website, saw a confirmation, and were still charged by Apple or Google because the app store subscription was never touched.

Not saving your cancellation confirmation

Storyboard That sends you a confirmation email when your subscription is cancelled, but it is easy to miss or delete. Save this email or screenshot the confirmation screen. If you are charged again after cancellation, you will need proof that you cancelled to dispute the charge with your bank or credit card company. Without it, the company can claim you never cancelled.

Missing the refund deadline

Storyboard That's 30-day money-back guarantee only applies if you request the refund within 30 days of purchase. The 14-day statutory cooling-off right also expires after 14 days. If you wait 35 days to ask for a refund, both options are off the table. Mark your renewal date on your calendar and decide within two weeks whether you want to keep the service.

Your post-cancellation checklist

After you submit your cancellation request, follow this checklist to ensure no unwanted charges slip through and your data is protected.

• Receive and save the cancellation confirmation email from Storyboard That.
• Screenshot the final confirmation screen showing your access end date.
• Download or export all your storyboards and projects as PDFs or images before access expires.
• Note your final billing date so you know when you should stop seeing charges.
• Monitor your bank or credit card statement for the next 30 days to ensure no additional charges appear.
• If you subscribed via app store, verify in the app store settings that the subscription shows as cancelled.
• If you see an unexpected charge after the final billing date, contact Storyboard That support and your bank immediately.
• Save all refund approvals and payment confirmations for six months in case you need to dispute a chargeback with your bank.

Escalation and support if cancellation fails

In rare cases, Storyboard That may not cancel your subscription despite your request, or they may refuse to issue a refund you believe you are owed. Here is how to escalate the issue when normal cancellation channels fail.

Step one: follow up with support

If you cancelled on the website but received another charge, or if your support email goes unanswered for more than five business days, send a follow-up email to Storyboard That support. Reference your original cancellation request and the date you made it, attach your confirmation screenshot, and ask for written confirmation of cancellation or a refund. Give them three business days to respond.

Step two: dispute the charge with your bank

If Storyboard That does not respond or refuses to cancel, contact your bank or credit card company and dispute the charge as "unauthorised" or "service not rendered after cancellation." Provide your bank with your cancellation confirmation email, screenshots, and any communication from Storyboard That. Your bank can reverse the charge and may refund you while they investigate. This process takes 10 to 30 days but usually succeeds if you have evidence of cancellation.

Step three: escalate to the national consumer commission

If your bank declines the dispute or Storyboard That still refuses to honour your cancellation or refund, file a complaint with the National Consumer Commission (NCC) at www.ncc.org.za. The NCC investigates unfair business practices and can compel companies to comply with consumer rights. Include your cancellation request date, confirmation proof, the disputed charge amount, and all communication with Storyboard That. The NCC process is free and usually resolves within 30 to 60 days. Stopee recommends including a reference to Section 13 of the CPA (cooling-off period) or Section 24 (false or misleading representation) in your complaint to strengthen your case.

Alternatives to storyboard that

If you are cancelling because you found a service that suits you better, or because Storyboard That is too expensive, here are some common alternatives used by South African educators and professionals.

Contact information and mailing addresses for storyboard that

If you need to contact Storyboard That by post (for formal cancellation or legal notices), use one of the addresses below. Email or online chat is faster for routine cancellations, but a registered letter creates a legal record if the company refuses to cancel or refund.

Mailing addresses

Primary (US office):

Clever Prototypes, LLC DBA Storyboard That
P.O. Box [contact Storyboard That support for current box number]
United States

EU representative (for GDPR and EU customers):

Contact Storyboard That support to request the current EU representative address for formal notices.

Contact methods

Visit www.storyboardthat.com and use their support contact form, or locate their support email on the website. For urgent matters, Stopee recommends sending your cancellation request via email (which creates a timestamped record) and following up by phone if available.

Final thoughts and your path forward

Cancelling Storyboard That is simple when you follow the right steps and avoid the traps we have outlined. You have the right to cancel anytime, and South African consumer law protects you with a 14-day cooling-off period and the right to escalate to the National Consumer Commission if the company refuses to honour your cancellation or refund.

Remember to cancel your subscription (not just delete your account), save your confirmation, and monitor your bank statement for unwanted charges. If Storyboard That fails to process your cancellation, you have leverage: your bank's dispute process and the NCC can enforce your rights at no cost to you.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds. Whether you are cancelling Storyboard That because you finished a project, switched platforms, or simply need to cut costs, your cancellation is valid and your refund request deserves a fair hearing. Take action today, document everything, and reach out to the NCC if you encounter resistance. Your money is yours to protect.