Manage Viddyoze

How to cancel viddyoze and reclaim your subscription in singapore

Understanding viddyoze before you cancel

Viddyoze is a cloud-based video creation platform designed to help you build animated videos, intros and promotional content without needing advanced design skills or expensive software.

What viddyoze offers

The service provides a template library, AI-powered rendering tools and commercial licensing rights across multiple subscription tiers. You can choose between monthly subscriptions, annual plans or one-time lifetime deals depending on your needs as a marketer, content creator or small business owner.

The platform serves individual creators, agencies and white-label resellers who need fast turnaround on video production. Most users appreciate the simplicity, but the subscription model means you are committed to recurring charges unless you actively cancel.

Why people cancel viddyoze

Some users find the platform does not match their workflow after the initial trial period. Others discover competing tools with better template libraries or lower pricing. Budget constraints and unused features are equally common reasons to step away.

Whatever your reason, Stopee understands that cancelling should be straightforward, not buried behind support forms or artificial barriers. This guide walks you through every cancellation method available to you in Singapore.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services like Viddyoze.

Key protections that apply to you

Under the Act, unfair contract terms cannot be enforced against you. This includes terms that make cancellation excessively difficult, charge hidden penalties, or lock you into unwanted renewals without clear consent.

If Viddyoze misrepresents features or fails to deliver the service you paid for, you have the right to claim a refund or compensation through the Competition and Consumer Commission of Singapore (CCCS). You also have the right to cancel within a reasonable timeframe without penalty, particularly if the service fails to meet the standard of care you would reasonably expect.

Most importantly, any cancellation notice period must be fair and transparent. Viddyoze cannot hide cancellation deadlines in footnotes or require you to call an overseas number at your own expense.

How to cancel viddyoze step by step

Viddyoze offers multiple cancellation routes depending on how you subscribed and which device you use.

Cancel directly via your viddyoze account (recommended method)

This is the fastest and most reliable way to cancel because you receive immediate confirmation and avoid app store complications.

1. Open your web browser and navigate to the Viddyoze login page.
   • Visit the official Viddyoze website and click Sign In at the top right.
2. Enter your email address and password, then click Log In.
   • If you have forgotten your password, use the "Forgot Password" link to reset it before attempting to cancel.
3. Once logged in, click on your profile avatar or profile icon (usually located in the top-right corner of the dashboard).
   • A dropdown menu should appear with options including Account Settings, Profile or similar wording.
4. Select Profile or Account Settings from the menu.
   • You may see a navigation sidebar on the left with different sections such as Billing, Payment Methods or Subscriptions.
5. Click on the Payment or Billing section to view your current subscription.
   • You should see your active plan displayed with the next billing date clearly shown.
   • Look for a button or link labelled Cancel Subscription or similar text.
6. Click Cancel Subscription and complete any confirmation form that appears.
   • Viddyoze may ask you to confirm your reason for leaving or offer a discount to keep you as a customer.
   • You can skip these retention offers and proceed directly to final cancellation.
   • Select a cancellation date (usually effective immediately or at the end of your current billing cycle).
7. Submit the cancellation form and watch for a confirmation message on your screen.
   • A confirmation email should arrive in your inbox within minutes.
   • Save this email as proof of cancellation for your records.

Pro tip: Stopee recommends completing this process at least 3 business days before your next monthly billing date to avoid being charged another month. For annual subscriptions, submit your cancellation at least 30 days before renewal.

Cancel by contacting viddyoze support directly

If you cannot access the web cancellation form or prefer written confirmation, email support works well.

1. Compose a new email and address it to support@viddyoze.com.
   • Use a clear subject line such as "Subscription Cancellation Request" or "Cancel My Viddyoze Account".
2. In the email body, include the following information:
   • Your full name as it appears on the Viddyoze account.
   • The email address registered to your subscription.
   • Your account username (if different from your email).
   • The date you wish the cancellation to take effect (immediately or end of billing cycle).
   • A brief statement: "I request immediate cancellation of my subscription effective [date]."
3. Send the email and wait for a response.
   • Support typically replies within 24 to 48 hours during business hours.
   • Request written confirmation of the cancellation in their reply.
4. Keep a copy of both your sent email and their response.
   • This creates a paper trail proving you attempted to cancel and when.
   • If you are charged again after this email, you have evidence to dispute the charge with your bank.

Warning: Email cancellation can be slower than the web method and delays may push you past the billing notice deadline. Use this approach only if you are comfortable with a wider cancellation window or have already submitted a web cancellation as backup.

Cancel via the apple app store (iOS devices)

If you subscribed through an iOS app, you must cancel through Apple's ecosystem rather than Viddyoze directly.

1. Open the Settings app on your iPhone or iPad.
   • The Settings icon typically looks like a grey gear or cog.
2. Scroll up and tap on your name at the top of the settings menu.
   • This opens your Apple ID account page.
3. Tap Subscriptions.
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find and tap Viddyoze in the subscriptions list.
   • If Viddyoze does not appear, scroll down to check whether your subscription is already cancelled.
5. Tap Cancel Subscription or similar button displayed on the Viddyoze subscription detail page.
   • Apple may prompt you to confirm you want to cancel or offer a special retention discount.
6. Confirm your choice by tapping the final confirmation button.
   • Apple will show a confirmation screen indicating your subscription has been cancelled.
   • You may also receive a confirmation email from Apple.

Pro tip: Apple processes cancellations immediately, so your access stops at the end of your current billing period automatically. You do not need to contact Viddyoze separately.

Cancel via google play (Android devices)

Android users who subscribed through Google Play follow a similar but slightly different process.

1. Open the Google Play Store app on your Android phone or tablet.
   • Look for the coloured Play Store icon on your home screen or in your app drawer.
2. Tap the menu icon (three horizontal lines) in the top-left corner or swipe from the left edge.
   • This opens the Google Play menu.
3. Tap Subscriptions.
   • You will see all active subscriptions on this screen.
4. Select Viddyoze from your subscriptions list.
   • The subscription detail page will open, showing your next billing date and plan features.
5. Tap Cancel Subscription or Manage Subscription depending on your app version.
   • Google may ask you to confirm your cancellation or offer a retention promotion.
6. Confirm the cancellation by tapping the final confirmation option.
   • Google displays a cancellation confirmation screen and sends a confirmation email to your Google account address.

Warning: Do not delete the Viddyoze app from your phone before cancelling the subscription, as this does not cancel your recurring charges. You must explicitly cancel the subscription through the Google Play Store menu first.

Critical timing deadlines you must meet

Missing cancellation deadlines is one of the most common ways people end up paying for another unwanted billing cycle.

Monthly subscription deadline

You must submit your cancellation request at least 3 business days before your monthly billing date. For example, if your subscription renews on the 15th of each month, you must cancel by the 12th at the latest.

Weekends and public holidays in Singapore do not count as business days, so plan accordingly. If your deadline falls on a Friday afternoon, submit your cancellation by Thursday close of business to be completely safe.

Annual subscription deadline

Annual plans require 30 days advance notice before the renewal date. If your annual subscription renews on 1 March 2025, you must cancel by 1 February 2025 at the latest.

This longer notice period reflects the commitment of annual billing, so mark your calendar well in advance if you plan to leave. Set a phone reminder 35 days before renewal so you have a five-day buffer.

What happens to your account and access after cancellation

Cancellation does not instantly cut off your service, which can feel confusing at first.

Your access during the final billing period

After you cancel, you retain full access to Viddyoze's features and your project library for the remainder of your current billing period. You can continue creating and exporting videos right up until the day before your subscription officially ends.

If you cancel mid-month on a monthly plan, you keep the service until the last day of that month. With annual plans, you maintain access until the final day of the year you paid for.

What happens on your final day

When your paid period expires, your account transitions to a read-only state. You can view and download previously exported videos, but you cannot create new projects or use rendering tools.

Stopee strongly recommends downloading or exporting any important video files you plan to keep before your access ends. Many users forget this step and later regret losing their work.

Renewal and billing safeguards

Once your cancellation is processed within the required notice window, automatic renewal stops completely. You will not be charged again unless you manually reactivate a subscription.

If you cancelled through the app store (Apple or Google), that platform handles your renewal status independently. Viddyoze cannot reinstate a cancelled subscription without your explicit new purchase.

Refund eligibility and how to claim your money back

Refunds are possible under specific circumstances, though they are not guaranteed simply because you change your mind.

The 30-day money-back guarantee for new users

If you are a completely new user who did not take advantage of a free trial, Viddyoze offers a one-time 30-day money-back guarantee on your initial billing period only. This means you can request a full refund if you cancel within 30 days of your first payment and did not use a free trial beforehand.

To claim this guarantee, cancel your subscription and then email support@viddyoze.com with your request for a refund along with your order number and the date you subscribed. Include a brief explanation if possible, though this is not always required.

Pro tip: Act quickly within the 30-day window. After 30 days have passed, this guarantee no longer applies and you lose your refund eligibility.

Trial users and subsequent renewals

If you used Viddyoze's free trial before subscribing, you are not eligible for the 30-day guarantee. Similarly, once you have passed the initial 30-day window or renewed for a second billing period, refunds are generally non-refundable unless required by consumer law.

This policy is standard in the SaaS industry because you have had access to the full service. However, you may still have grounds for a refund if the service materially failed to perform as promised.

Service failure and the consumer protection act

If Viddyoze failed to deliver the service you paid for due to technical issues, unavailable features or misleading marketing, you may claim a refund under Singapore's Consumer Protection (Fair Trading) Act regardless of the 30-day window.

For example, if the rendering tool consistently crashes, if promised features are locked behind higher tiers than advertised, or if the platform was offline for extended periods affecting your work, you have grounds to escalate to the Competition and Consumer Commission of Singapore (CCCS) and seek a full or partial refund.

Document the specific failures with screenshots and dates. Contact support first with your complaint and request a refund. If they refuse, file a complaint with the CCCS and reference the Consumer Protection (Fair Trading) Act sections 4 and 13, which prohibit unfair contract terms and misrepresentation.

App store refunds through apple and google

If you purchased or subscribed through the Apple App Store or Google Play Store, those platforms manage refunds independently of Viddyoze. Apple and Google each offer their own refund windows and policies.

Contact Apple Support or Google Play Support directly with your refund request. You do not need Viddyoze's permission, as the app store is the merchant of record on your receipt.

Viddyoze pricing and plan comparison

Understanding what you are paying for helps you decide whether to cancel or switch plans before finalising cancellation.

Current pricing in singapore dollars

If cost is your primary reason for cancellation, consider whether downgrading to the monthly plan or a lower tier might be a better option than leaving entirely. The lifetime deal at S$84.60 represents exceptional value if you plan any future video creation, as it requires zero commitment and no recurring fees.

Common mistakes that cost you money when cancelling

Cancelling a subscription may seem straightforward, but small oversights can result in unwanted charges or lost refund opportunities.

Missing the billing deadline

The single most common mistake is submitting your cancellation after your notice deadline has passed. You wake up to a charge for another month despite requesting cancellation the week before, simply because you did not meet the three-business-day window for monthly plans.

Set a calendar reminder for two weeks before your renewal date. This gives you a safe buffer and prevents last-minute panic. If you are charged after a missed deadline, immediately contact support with your cancellation email and request a courtesy refund or service credit.

Cancelling through the wrong channel

Some users cancel their subscription through the app store but forget to update their saved payment method on the Viddyoze website. If Viddyoze has a different billing system, app store cancellation might not propagate to the main account, and you could be charged twice.

Always verify that your cancellation took effect by logging into your account one week after submitting it. Check that your subscription status shows as cancelled or no longer active. If in doubt, email support@viddyoze.com to confirm.

Deleting the app before cancelling

Removing the Viddyoze app from your phone does not cancel your subscription. Your billing cycle continues in the background until you explicitly cancel through the app store or web account.

Cancellation must always come before uninstalling. Do not assume that deleting the app stops your charges.

Ignoring confirmation emails

Cancellation confirmation emails are not spam. They are your proof of cancellation and essential evidence if you are charged again in error.

File these emails in a dedicated folder and do not delete them for at least 90 days after your final billing date. If a surprise charge appears, forward this confirmation to your bank as evidence of intent to cancel.

Assuming refunds are automatic

Many users believe that cancelling automatically triggers a refund if they are within the 30-day window. In reality, you usually must request the refund separately via email or support ticket.

Cancellation and refund are two separate actions. Cancel your subscription first, then submit a formal refund request within 30 days with your order number and a clear explanation that you are eligible under the new-user guarantee.

Your cancellation checklist before you finalize

Work through this checklist to ensure your cancellation is bulletproof and you do not miss any critical step.

Pre-cancellation tasks

• Calculate your exact cancellation deadline based on your billing date and plan type (3 days for monthly, 30 days for annual). Write this date down and set a phone reminder.
• Export and download all video projects or important files you want to keep. Check that your exports completed successfully and are saved to your computer or cloud storage.
• Screenshot your active subscription page showing your plan, billing date and renewal amount. This is proof you owned an active subscription in case you need to dispute a charge later.
• Check whether you have any remaining credits, promotional codes or pause options that might extend your service without recurring charges. Some users miss opportunities to freeze their account temporarily.
• If you subscribed through an app store, verify which platform is actually charging you. Open both your Apple and Google accounts to confirm the subscription exists in only one location.

During cancellation

• Use the web-based account cancellation method whenever possible, as it provides immediate confirmation and is fastest.
• If using email, send your cancellation request from the same email address registered to the account. Include your full name and account username for clarity.
• Keep the original email you sent and any responses in a safe folder. Do not rely on your email app's trash or archive functions.
• Expect to wait up to 48 hours for email confirmations. If you do not receive a reply within 48 hours, follow up with a second email referencing your original request date.

Post-cancellation verification

• Log into your account exactly one week after cancelling to confirm your subscription status changed to inactive or cancelled.
• Check your email (including spam and promotions folders) for a cancellation confirmation from Viddyoze or the app store.
• Monitor your bank or credit card statement around your next expected billing date. If a charge appears after cancellation, contact your bank immediately to dispute it as a recurring billing error.
• Keep all cancellation-related emails and screenshots for at least 90 days after your final billing date. You may need them to dispute an unexpected charge or claim a refund.

Why you should use stopee when cancelling subscriptions

Navigating subscription cancellations across multiple platforms is tedious and error-prone. That is where Stopee comes in.

What stopee offers you

Stopee is a trusted consumer advocate platform dedicated to simplifying subscription management and cancellation. Our guides are written by cancellation specialists who have handled thousands of service terminations and know every platform's dark patterns and loopholes.

We track refund deadlines, billing cycles, consumer law protections and company contact details so you do not have to dig through terms of service documents yourself. Stopee provides step-by-step instructions tailored to your country and device, saving you hours of frustration.

Unlike generic help articles, Stopee flagged warning signs, insider tips and legal leverage points specific to your situation. If Viddyoze refuses to cancel or refund you unfairly, Stopee shows you exactly which consumer authority to escalate to and what law gives you the upper hand.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover lost refunds and avoid recurring billing traps. We are your ally in taking control of your recurring expenses and protecting your wallet.

Where to submit your cancellation request

If email or web cancellation fails or you need escalation, use these official addresses.

Primary contact for cancellation

Email support@viddyoze.com with the subject line "Subscription Cancellation Request". Include your full name, registered email address and account username. Confirm whether you are requesting cancellation effective immediately or at the end of your billing cycle. This address is monitored by Viddyoze support staff during standard business hours.

Escalation and complaints

If Viddyoze does not respond to your cancellation request within 5 business days, or refuses to process a legitimate cancellation or refund, file a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates unfair contract terms, misrepresentation and unfair trading practices under the Consumer Protection (Fair Trading) Act.

Visit the CCCS website (https://www.cccs.gov.sg) to lodge a complaint. You will need copies of your cancellation request emails, billing statements and any communication from Viddyoze refusing your request. Reference the Consumer Protection (Fair Trading) Act sections 4 (unfair contract terms) and 13 (misrepresentation) in your complaint.

Final summary

Cancelling Viddyoze is achievable in under 10 minutes if you follow the correct process for your subscription method. The web-based cancellation route is fastest and most reliable. Meet your billing deadline, export your files, verify your cancellation status one week later, and keep proof for at least 90 days after your final charge.

If you paid within the 30-day new-user window without using a free trial, request a refund immediately. If Viddyoze fails to deliver on promises or refuses to honour consumer law protections, escalate to the CCCS with evidence.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover lost refunds and avoid recurring billing traps across dozens of platforms and countries. Whether you are cancelling Viddyoze or any other recurring service, Stopee is your trusted guide to protecting your money and taking back control of your subscriptions. Visit Stopee today to access our complete library of cancellation guides and consumer rights resources for your country.