Manage Viddyoze

How to cancel viddyoze and secure your refund in south africa

Understanding viddyoze and why you might cancel

Viddyoze is a cloud-based video creation platform that lets you build 3D animations, intros and promotional videos using pre-designed templates and automated rendering technology. The service is designed for marketers, small business owners and content creators who need professional-looking videos without mastering complex animation software.

The platform offers template libraries, an AI assistant and commercial-use licensing that varies by subscription plan. You can access it through monthly subscriptions or one-time licence purchases, each with different render limits and usage rights.

Common reasons to cancel viddyoze

You might decide to cancel Viddyoze if the template library no longer matches your creative needs, if the monthly cost of around R920 no longer fits your budget, or if you have switched to a different video creation tool altogether. Some users cancel after discovering they rarely use the advanced rendering features, while others find that competing platforms offer better value for their specific industry.

Whatever your reason, Stopee is here to guide you through the cancellation process clearly and ensure you understand your refund rights under South African consumer law.

Your consumer protection rights in south africa

The Consumer Protection Act 68 of 2008 protects you when you cancel any subscription service. You have the right to cancel within a reasonable time and receive clear information about cancellation procedures from the company. If Viddyoze fails to provide transparent cancellation terms or misrepresents its product, you can lodge a complaint with the National Consumer Commission (NCC).

Stopee recommends that you always keep copies of cancellation confirmations, payment receipts and any communication with Viddyoze support. This documentation is essential if you need to dispute a charge or escalate your complaint to the NCC.

How to cancel viddyoze via your account

Cancelling through Viddyoze's website is the most direct method and gives you the clearest paper trail for refund claims and dispute resolution.

Step-by-step cancellation process

1. Log into your Viddyoze account using your registered email and password.
   • If you have forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your account settings or subscription management page.
   • This is typically found in a user menu in the top right corner or under "My Account".
   • Look for a section labelled "Subscription", "Billing" or "Manage Plan".
3. Review your current plan, billing cycle and renewal date.
   • Note the exact date your next charge will occur; this determines your cancellation window.
4. Select the option to "Cancel Subscription" or "End Membership".
   • Viddyoze may ask you why you are cancelling; you can provide feedback or skip this step.
5. Confirm your cancellation request in the pop-up window or confirmation page.
   • Warning: Do not close your browser or refresh the page until you see a final confirmation message.
6. Take a screenshot or save the confirmation page, which includes your cancellation date and reference number.
   • Pro tip: Email this confirmation to yourself immediately so you have it archived.
7. Check your email inbox for a cancellation confirmation message from Viddyoze within 24 hours.
   • If no email arrives, log back in and verify that your subscription status shows "Cancelled".

Cancellation timing and notice periods

Viddyoze's White-Label Terms specify that you must give written notice of cancellation within a defined cancellation period to qualify for certain protections. Most subscription services require notice before your next billing date to avoid an additional charge. Stopee advises you to cancel at least 7 days before your renewal date to ensure the company processes your cancellation in time.

If you are charged after cancelling, contact Viddyoze support immediately with your cancellation confirmation number. Request a full refund and keep records of all communication.

Cancelling viddyoze purchased through apple app store or google play

If you subscribed to Viddyoze through your Apple or Google account, you must cancel through those platforms directly; cancelling in the Viddyoze app alone will not stop your charges.

Cancel your apple app store subscription

1. Open the Apple App Store on your iPhone, iPad or Mac.
   • On iPhone or iPad, tap the profile icon in the top right corner of the App Store tab.
   • On Mac, go to the App Store menu and select "Account Settings".
2. Tap "Subscriptions" and select "Viddyoze" from your active subscriptions list.
   • If Viddyoze does not appear, it has already been cancelled or is not linked to this account.
3. Tap "Cancel Subscription" or "Remove" next to the plan you want to end.
   • Apple will ask you to confirm; select "Confirm Cancellation".
4. Your subscription will end on your current renewal date; no charges will apply after that date.
   • You retain access to Viddyoze until the end of your current billing period.
5. Save a screenshot of the cancellation confirmation page showing the cancellation date and Apple's reference number.
   • Pro tip: Apple sends a confirmation email; check your inbox and keep it for your records.

Cancel your google play subscription

1. Open the Google Play Store app on your Android device or visit play.google.com on a web browser.
   • If using a web browser, log in with your Google account.
2. Tap your profile icon in the top right corner and select "Payments and subscriptions".
   • On a web browser, this option appears in the left menu under "Account settings".
3. Select "Subscriptions" and tap "Viddyoze".
   • If Viddyoze is not listed, check that you are using the correct Google account.
4. Tap "Cancel Subscription" or "Delete Subscription" and confirm when prompted.
   • Google will confirm the cancellation date; your access ends on the last day of your current billing cycle.
5. Take a screenshot or save the confirmation and note Google's reference number for your records.
   • Pro tip: Google sends a cancellation email to your registered email address within hours.

What to do if you are still charged after cancelling

Even after cancelling through Apple or Google, you may still see a charge if the cancellation failed to process. Contact Viddyoze support and provide your Apple/Google cancellation confirmation number. Ask them to escalate the issue to their billing team.

If Viddyoze does not refund you within 7 business days, contact Apple or Google directly. Both platforms have dedicated refund request systems for unwanted charges. Stopee recommends that you submit your refund request to the store within 30 days of the charge to improve your chances of approval.

Viddyoze pricing and plan comparison

Understanding what you are paying for helps you decide whether cancellation is the right choice or whether a different plan suits your needs better.

Current pricing and features

If you are on the monthly subscription at R920 per month, cancelling saves you R11,040 per year. However, if you purchased a personal licence one-time, you do not have a recurring charge to cancel; instead, you can request a refund under the 30-day money-back guarantee if you have not yet passed that window.

Refund eligibility and timelines

Your refund rights depend on which plan you purchased and when you subscribed.

Refunds for monthly subscriptions

Viddyoze's White-Label Terms state that customers who cancel within the defined cancellation period are entitled to a full refund. This cancellation period typically runs for 14 days from the date of purchase or subscription activation. Refunds are processed within 21 days after the cancellation period ends.

If you cancel after this period, Viddyoze is not contractually obligated to refund your subscription fee. However, if the service was defective, unavailable for extended periods or misrepresented, South African consumer law may entitle you to a refund under the Consumer Protection Act.

Refunds for one-time personal licences

The personal licence includes a 30-day money-back guarantee. If you purchased the one-time licence within the last 30 days and are unhappy with it, contact Viddyoze support with your purchase receipt and request a refund. You should receive your money back within 14 business days.

Refunds for app store and google play purchases

Apple and Google handle refund requests directly. Neither platform has published that Viddyoze offers automatic refunds for their store-based subscriptions. If you request a refund from Apple or Google, they assess your claim independently based on their own refund policies and app store terms of service.

Stopee suggests that you mention that you cancelled within a reasonable timeframe and that you received little or no value from the service. Apple and Google are often sympathetic to first-time refund requests submitted within 30 days of purchase.

When consumer law overrides commercial terms

South African consumer law gives you certain rights that cannot be removed by fine print in Viddyoze's terms. If the service was fundamentally broken, unavailable throughout your subscription period, or described dishonestly in marketing, you are entitled to a refund or correction regardless of Viddyoze's stated refund window.

If Viddyoze refuses your legitimate refund claim, escalate your complaint to the National Consumer Commission using their online complaint portal. Stopee recommends that you include screenshots of your purchase, proof of cancellation, and a clear description of why you believe you are entitled to a refund.

What happens to your account after cancellation

Cancellation does not mean instant erasure; you should understand what remains and what you lose.

Access and saved content

Your access to Viddyoze's platform ends on the last day of your current billing cycle. Any videos, animations or projects you have saved in your account remain stored on Viddyoze's servers, but you will not be able to edit, render or download them once your subscription expires.

Pro tip: Before cancelling, export or download all your completed videos and project files. If you later resubscribe, you may lose access to older projects if Viddyoze's data retention policy does not preserve them indefinitely.

Automatic renewal and billing

Once you cancel through Viddyoze's website or your app store, automatic renewal stops immediately. You will not be charged again, and no future invoices will be generated for that subscription.

If you cancel through the Viddyoze website but also have a linked App Store or Google Play subscription, you must cancel both separately. Stopping one does not automatically stop the other.

Your account data and information

Viddyoze retains your account data including email, purchase history and profile information after cancellation. If you want to request account closure or data deletion, email Viddyoze support directly. Under South African data protection principles, you have the right to request deletion of your personal data, though Viddyoze may retain minimal information for legal or billing purposes.

Keep your own records including invoices, confirmation emails and screenshots of your account settings until any refund disputes are fully resolved.

Common mistakes when cancelling viddyoze

Cancellation seems straightforward, but small oversights often lead to unwanted charges and refund delays.

Mistake 1: cancelling the app without cancelling the subscription

Many users delete the Viddyoze app from their device believing they have cancelled their subscription. In reality, deleting the app does nothing to stop your recurring charge. You must explicitly cancel your subscription through the Viddyoze website or your app store payment settings.

Pro tip: After cancelling, wait 24 hours and log back into your account to verify that your subscription status shows "Cancelled" or "Inactive".

Mistake 2: not saving your cancellation confirmation

Viddyoze support and app stores use reference numbers and confirmation codes to track cancellations. If you do not save your confirmation screenshot or email, you will struggle to prove you cancelled if a charge appears later. Stopee strongly advises that you take a screenshot immediately after cancelling and email it to yourself.

Mistake 3: missing the money-back guarantee window

If you purchased a personal licence, the 30-day money-back guarantee expires quickly. Once you pass 30 days, refund eligibility drops significantly. Cancel and request your refund well before day 30 to avoid losing this protection.

Mistake 4: cancelling too close to your renewal date

If you cancel on the same day your subscription auto-renews, Viddyoze may have already charged you for the next cycle. Process your cancellation at least 7 days before your renewal date to ensure the company has time to halt the charge.

Mistake 5: not checking both payment methods if you have multiple subscriptions

If you subscribed through both Viddyoze's website and the App Store, you have two separate active subscriptions. Cancelling one does not affect the other, and you could still be charged from the platform you forgot to cancel.

Cancellation checklist for stopee users

Use this checklist to ensure you complete every step correctly and protect yourself against billing surprises.

• Log into your Viddyoze account and locate your subscription settings.
• Check your current plan, monthly cost and renewal date.
• Confirm you are not within a promotional period or locked contract.
• Select "Cancel Subscription" and confirm the action.
• Take a screenshot of the cancellation confirmation page showing the date and reference number.
• Email the screenshot to yourself with the subject line "Viddyoze Cancellation Confirmation".
• If you subscribed through Apple or Google, also cancel through those platforms.
• Wait 24 hours and log back in to verify your subscription status shows "Cancelled".
• Check for a cancellation email from Viddyoze within 48 hours.
• Download and export all your videos and project files before the last billing date.
• Monitor your bank or credit card statement for any charges after your cancellation date.
• If you qualify for a refund, request it in writing from Viddyoze support within 21 days of cancelling.
• Keep all receipts, confirmations and support correspondence for at least 90 days.
• If a charge appears after cancellation, contact your bank and Viddyoze support on the same day.

Contacting viddyoze for cancellation support and complaints

Viddyoze's registered office is at Old Docks House, 90 Watery Lane, Ashton-on-Ribble, Preston, PR2 1AU, United Kingdom. The company previously operated from Unit 1-2 Dollywaggon Way, Bamber Bridge, Preston, PR5 6EW.

To cancel or request a refund, visit their contact page within your account settings or email their support team directly. Most cancellation and refund requests are handled within 5 to 7 business days. Stopee recommends that you send all cancellation requests in writing (email) so you have proof of your request.

Escalation and consumer protection routes

If Viddyoze ignores your cancellation request or refuses a legitimate refund claim, you have the right to lodge a complaint with the National Consumer Commission (NCC) in South Africa. The NCC investigates unfair business practices and can compel companies to refund customers or correct service failures.

You can also dispute unauthorised charges through your bank's chargeback process. Contact your bank or credit card company immediately if you are charged after cancelling and Viddyoze does not respond within 10 business days.

Stopee has helped thousands of consumers cancel subscriptions, recover refunds and hold companies accountable when they ignore cancellation requests. By following this guide step-by-step and keeping detailed records, you protect yourself and ensure your cancellation is processed smoothly and fairly.