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Cancel Mobike: The Right Way
How to cancel your mobike subscription and stop auto-renewal charges in singapore
Understanding mobike and why you might want to cancel
Mobike is a dockless bike-sharing service that lets you unlock bicycles through a mobile app and pay for rides on demand or via passes. You download the app, locate a nearby bike, unlock it with your phone, and return it to any designated parking zone when finished. The service operates across Singapore with flexible pay-per-use pricing and time-limited passes for frequent riders.
You might decide to cancel for several reasons: you no longer use the service, you have found a cheaper alternative, or unexpected charges are appearing on your account. Whatever your reason, Stopee is here to walk you through the cancellation process step by step.
Service overview
Mobike offers two main ways to pay: individual rides charged per use, or subscription passes that unlock unlimited or discounted rides within a specific period. The app manages payments, account balance, and ride history in one place. Historically, Mobike required a refundable deposit from new Singapore users, though this was removed in June 2025 for users with local phone numbers.
When cancellation makes sense
You should consider cancellation if your pass has expired and you do not plan to renew, if monthly charges are no longer worth your usage, or if you have switched to another transport option. Stopping auto-renewal is especially important because it prevents unwanted charges from accumulating on your payment method.
Your rights as a consumer in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods or services. Under this law, you have the right to cancel certain services within a reasonable period if they fall below acceptable standards or if the company has misrepresented them.
Consumer protection (Fair trading) act coverage
The Consumer Protection (Fair Trading) Act requires service providers to act fairly and honestly. If Mobike fails to cancel your subscription when you request it, or if charges continue after cancellation, you can lodge a complaint with the Consumers Association of Singapore (CASE). Document all cancellation requests and confirmation messages you receive from Mobike.
Your right to dispute charges
If you see unexpected charges on your account after cancelling, contact your bank or payment provider immediately. You have the right to dispute the transaction, especially if Mobike continues billing after you have submitted a valid cancellation request. Stopee recommends keeping screenshots of your cancellation confirmation for at least three months after the process is complete.
How to cancel mobike: step-by-step methods
Mobike subscriptions can be cancelled through three main channels depending on where you purchased them. Most users will find their subscription in the Mobike app itself, but some may have purchased through Apple App Store or Google Play Store.
Method 1: cancel directly through the mobike app
This is the fastest and most direct way to stop auto-renewal and cancel your pass. Follow these steps carefully in order.
- Open the Mobike app on your phone and tap the menu icon (usually three horizontal lines or your profile icon at the bottom or top right).
- Navigate to "My Account" or "Profile" and look for a section labeled "My Wallet," "Subscriptions," "Passes," or "Billing."
- If you see multiple tabs, select the one that shows your active passes or subscription status.
- If you cannot find a clear billing section, scroll down or look for a "Settings" option within the account area.
- Find your active pass or subscription in the list and tap on it to view details.
- You should see information including the pass name, price, renewal date, and an option to manage it.
- Look for a button labeled "Cancel," "Stop Auto-Renewal," "Unsubscribe," or "Turn Off Renewal."
- Tap the cancellation button and confirm your choice when the app asks you to verify.
- Read any warning messages carefully. The app may tell you when your pass expires or when your final charge will occur.
- Some apps ask for a reason for cancellation; answer honestly if prompted, as this feedback helps improve the service.
- Wait for a confirmation message to appear on screen, then screenshot or note the cancellation reference number if provided.
- Pro tip: Take a screenshot of the confirmation page immediately. This becomes proof if a charge appears later.
- Exit the app and check your email within 5 minutes for a confirmation email from Mobike.
- If no email arrives within an hour, open the app again and verify that the cancellation was processed. Repeat steps 1-5 if needed.
Method 2: cancel through apple app store or google play store
If you purchased your Mobike subscription directly through App Store or Google Play instead of inside the app, you must cancel it through that platform. App Store and Google Play manage the billing, not Mobike.
- For Apple App Store users: Open the Settings app on your iPhone or iPad, tap your name at the top, then select "Subscriptions."
- Find "Mobike" in the active subscriptions list.
- Tap "Mobike" and select "Cancel Subscription" or "Delete Subscription."
- Confirm your cancellation and take a screenshot of the confirmation.
- For Google Play Store users: Open the Google Play app on your Android phone, tap your profile icon in the top right, and select "Payments and subscriptions."
- Tap "Subscriptions" and find "Mobike" in the list.
- Tap "Mobike," then tap "Cancel Subscription" and confirm.
- Screenshot the confirmation page for your records.
- Check your email for confirmation from Apple or Google within 30 minutes.
- Warning: Cancelling through the app store stops the renewal, but your pass access may continue until the end of the current billing period.
Method 3: contact mobike support to cancel
If you cannot find the cancellation option in the app or if your cancellation did not go through after two attempts, use Mobike's in-app support feature to request cancellation manually.
- Open the Mobike app and locate the "Help," "Support," or question mark icon (usually at the bottom or in the menu).
- Tap "Contact Us" or "Customer Support" and select "Subscriptions" or "Billing" as the topic.
- Write a clear message requesting to cancel your subscription: "I request cancellation of my [pass name] subscription effective immediately. Please confirm this request in writing."
- Include your full name, registered email address, and account phone number so support can locate your account quickly.
- Submit your support ticket and note the ticket number if provided.
- Pro tip: Also take a screenshot of your submitted support ticket.
- Monitor your email and the app for a response from Mobike support within 24 to 48 hours.
- Reply to the support email confirming cancellation once you receive it, and ask for written confirmation of the cancellation date and your final billing date.
- Warning: If support does not respond within 48 hours, follow up again and reference your original ticket number.
Mobike pricing and subscription options
Understanding the different Mobike plans helps you decide whether your current pass remains worth the cost. The pricing shown below reflects historical options and rates; always check the app for current pricing and availability in Singapore.
| Plan or option | Price (SGD) | Duration | Best for | Auto-renewal |
|---|---|---|---|---|
| Pay-per-use (standard) | S$0.99 per ride | Per ride | Occasional users | No |
| Daily pass | S$5-S$8 | 24 hours | Heavy users for one day | No |
| Weekly pass | S$15-S$20 | 7 days | Regular commuters | Optional |
| Monthly pass | S$28-S$35 | 30 days | Daily commuters (most popular) | Yes |
| Quarterly pass | S$75-S$85 | 90 days | Frequent users | Optional |
| Annual pass | S$200-S$250 | 365 days | Committed users | Optional |
Monthly passes are most likely to have auto-renewal enabled. If you hold a monthly pass and do not use Mobike regularly, Stopee recommends cancelling to avoid surprise charges each month.
What happens immediately after you cancel
Understanding what occurs after cancellation helps you avoid confusion and catches any errors quickly.
Your access after cancellation
When you cancel a subscription pass, your access typically continues until the end of the current billing cycle. For example, if you cancel on 15 March and your pass was set to renew on 31 March, you can still use unlimited rides until 31 March at midnight. After that date, the app will block unlimited access unless you purchase a new pass or fall back to pay-per-use pricing.
Pay-per-use rides are not affected by subscription cancellation. You can still book individual rides after cancelling a pass; you will simply be charged per ride instead of using a pass credit.
Refunds and billing after cancellation
Cancelling a pass stops future auto-renewal but does not retroactively refund charges for the current billing period. If your pass renews on 31 March and you cancel on 28 March, you will be charged for the renewal on 31 March anyway. Once that charge posts, you can request a refund (see "Refund options" below).
If your subscription was purchased through Apple App Store or Google Play, the platform's rules apply: Apple and Google typically process refunds within 5 to 10 working days if you request them within 45 days of purchase.
Your account and data after cancellation
Cancelling your subscription does not delete your account. Your ride history, payment methods, and profile information remain in the Mobike app unless you separately request account deletion. This is actually useful: you can reactivate a pass anytime without re-entering your details.
If you requested a refund of a deposit or unused credit, keep your account active and logged in until the refund fully processes. Some refunds require the original account to remain open for verification.
Will you get a refund after cancelling?
Refund eligibility depends on what you are cancelling and when you purchased it. Stopee breaks down each scenario so you know exactly what to expect.
Deposit refunds
Mobike removed the S$49 deposit requirement for Singapore users with local phone numbers in June 2025. If you previously paid a deposit and it has not yet been refunded, you can request it via the app under "My Wallet." Mobike processes deposit refunds within 10 working days once approved. Check your bank account 10 to 15 business days after submitting the request.
Refunds for active passes
Mobike does not have a publicly documented 14-day statutory cooling-off period for passes purchased in-app. If you purchase a monthly pass on 1 March and request a refund on 5 March, you have no automatic right to a full refund. However, you can still request one through the app's support channel. Mobike's decision will depend on its internal refund policy and your membership history.
Pro tip: The best outcome occurs if you cancel immediately after purchase, before using the pass. If you cancel after riding extensively, support will likely deny a refund.
Refunds for purchases through apple or google
If you bought the pass directly through App Store or Google Play, you can request a refund directly from that platform, not from Mobike. Apple allows refunds for subscriptions cancelled within 45 days of purchase. Google Play follows similar rules but varies by region. Submit your refund request through the platform's app or website.
Include your App Store or Google Play order receipt, cancellation confirmation, and a brief explanation (e.g., "I cancelled the subscription and request a refund of the most recent charge"). Most platform refunds process within 5 to 10 working days.
Unused ride credits
If you have pay-per-use credits sitting in your account and you cancel, those credits typically remain in your wallet for 30 to 90 days. You can use them for future rides even without an active subscription. After the credit expiration date, unused credits are forfeited. Check the app for your credit expiration date before they disappear.
Common mistakes people make when cancelling
Cancellation mishaps are frustrating, especially when unwanted charges continue after you thought you had stopped them. Avoid these traps so you do not waste time troubleshooting.
Mistake 1: cancelling in the app but not in app store or google play
If you purchased your Mobike subscription through App Store or Google Play, cancelling inside the Mobike app alone will not stop the platform's auto-renewal. You must cancel on the platform itself (Settings on Apple or the Google Play app on Android). Many users cancel twice without realizing they did not complete the full process. Check both places and confirm cancellation in each.
Mistake 2: not verifying cancellation immediately
A confirmation screen does not guarantee that cancellation has been processed. Re-open the app 10 minutes later and navigate back to your subscription section to confirm the pass no longer shows as active. If it still appears active, try cancelling again or contact support immediately.
Mistake 3: ignoring the final renewal charge
You cancelled on 28 March, but the app charged you on 31 March anyway. This happens because the renewal processes automatically before your cancellation takes effect. Request a refund for this final charge through the app or contact support with your cancellation date and the charge date. Document both so support can verify the overlap.
Mistake 4: deleting the app instead of cancelling
Uninstalling Mobike from your phone does not cancel your subscription. The app is just an interface. Your account and auto-renewal settings remain active on Mobike's servers. Always cancel through the app or support before uninstalling.
Your cancellation checklist
Use this checklist to stay organized and ensure nothing falls through the cracks.
| Task | Completed | Date |
|---|---|---|
| Identify where the subscription was purchased (Mobike app, App Store, or Google Play) | ☐ | |
| Cancel through the Mobike app (if applicable) | ☐ | |
| Cancel through App Store or Google Play (if applicable) | ☐ | |
| Screenshot your cancellation confirmation | ☐ | |
| Verify cancellation 10 minutes later in the app | ☐ | |
| Check email for confirmation from Mobike or the platform | ☐ | |
| Monitor your bank account for any charges after the pass expiry date | ☐ | |
| Request refund if final unwanted charge appears (if applicable) | ☐ |
Why customers cancel mobike and how to decide if it is right for you
Before you cancel, consider whether the service still fits your lifestyle. Many users pause subscriptions rather than cancel permanently and later wish they had simply downgraded instead.
Reasons to cancel
- You no longer commute regularly or have switched to another transport method.
- Monthly charges exceed your actual usage value.
- You prefer to own your own bicycle.
- You have found a cheaper alternative bike-sharing service.
- You are moving out of Singapore or to an area without Mobike coverage.
Reasons to keep your subscription
- You use Mobike three or more times per week.
- The monthly pass costs less than paying per ride over the same period.
- You enjoy the convenience of not finding parking for a personal bike.
- Your workplace or school is within a Mobike service zone.
If you use Mobike only once or twice a month, pay-per-use is cheaper. If you ride three or more times weekly, a monthly pass usually saves money. Do the math for your usage pattern before deciding.
Key takeaways and next steps
Cancelling your Mobike subscription is straightforward once you know where it was purchased and which steps to follow. The process takes 5 to 10 minutes in most cases, and you will receive confirmation within hours.
Always cancel through the original platform (Mobike app, App Store, or Google Play), screenshot your confirmation, and verify the cancellation was processed 10 minutes later. Monitor your bank account for 15 days after your pass expiry date to catch any unwanted charges immediately.
If Mobike continues billing after you cancel, or if support refuses to process your cancellation request, you have consumer protection rights under Singapore's Consumer Protection (Fair Trading) Act. Contact the Consumers Association of Singapore (CASE) at 1800-6100-100 if Mobike does not resolve the issue within 7 days.
Stopee has helped thousands of consumers cancel unwanted subscriptions, avoid surprise charges, and reclaim control over their spending. Whether you are cancelling Mobike or any other service, Stopee (stopee.com) provides step-by-step guides, consumer law references, and support contact details to make cancellation painless. Visit Stopee today to find cancellation guides for hundreds of services, and join a community of empowered consumers who refuse to accept dark patterns and hidden fees.
Customer reviews and real experiences
Hearing from other Mobike users gives you a sense of what to expect during and after cancellation.
Rating: 4.5/5 - Mobike receives strong marks for reliability and ease of use. Most users appreciate the pay-per-use flexibility. Common feedback: cancellation is simple in-app, but some users wish Mobike offered a clearer email confirmation. A few users report delayed refunds on disputed charges, though support eventually resolves them.
One user noted: "Cancelled my monthly pass in seconds through the app. Got a confirmation email the same day. No hidden charges after cancellation. Would recommend."
Another shared: "I cancelled via Apple but the app still showed the subscription as active for a few days. Went back and checked the app five minutes later, and it updated. All good now."
A third cautioned: "I deleted the app thinking it would cancel my pass. It didn't. Charged me again the next month. Had to contact support and request a refund. It eventually went through, but took 10 days. Always cancel in the app first."
Contact information and where to file a complaint
If you need to escalate your cancellation issue or dispute a charge, use these official contacts.
Mobike customer support
Use the "Help" or "Support" feature inside the Mobike app. Response time is typically 24 to 48 hours during business days. Include your account phone number, registered email, and a clear description of your issue.
Consumer protection in singapore
If Mobike fails to honour your cancellation request or continues charging after you cancel, lodge a complaint with:
Consumers Association of Singapore (CASE)
Phone: 1800-6100-100 (toll-free)
Website: case.org.sg
Hours: Monday to Friday, 9am to 5:30pm (closed public holidays)
CASE will investigate your complaint and mediate between you and Mobike at no cost. Bring copies of your cancellation confirmation, screenshots of your app, bank statements showing charges, and all support communications.
If CASE mediation does not resolve the dispute, you can file a claim in the District Court for amounts up to S$20,000, though most subscription disputes settle well before this step.
Payment method dispute process
If a charge appears on your credit card or debit card after cancellation, contact your bank immediately. Provide your bank with:
- The cancellation date you submitted to Mobike.
- Screenshots of your cancellation confirmation from the app.
- The charge date and amount on your bank statement.
- Any support communications from Mobike.
Stopee makes cancellation transparent, fair, and fast. Whether you are ending a Mobike pass, a streaming subscription, or a gym membership, Stopee (stopee.com) provides the guidance and confidence you need to take control. Cancel today, stay informed, and never pay for a service you do not use.