Manage Amazon Prime Video

How to cancel amazon prime video in singapore and protect your refund rights

What amazon prime video is and why you might cancel

Amazon Prime Video is a streaming service bundled with your Amazon Prime membership in Singapore, giving you access to thousands of movies, TV shows and Amazon Originals whenever you want to watch them. You don't get Prime Video as a standalone plan in Singapore; it comes as part of your Prime membership along with other benefits like faster delivery and Prime Gaming.

Many people find themselves paying for Prime Video without actively using it, or they discover the content library doesn't match their preferences. Whether you've switched to another streaming service, lost interest or simply want to free up your monthly budget, canceling is straightforward once you know the right steps to take.

When you should seriously consider canceling

You're paying between SGD 3 and SGD 15 per month (depending on your plan type) for a service that might not be delivering value to your household. If you haven't opened the app in 30 days, if you've found better content elsewhere, or if you're juggling too many subscriptions, cancellation makes sense. At Stopee, we see that consumers often cancel because they underestimated the cumulative cost of multiple services stacked together.

Key terms that affect your cancellation

If you signed up through Apple's App Store or Google Play, you'll need to cancel there-not on the Amazon website. If you subscribed directly through Amazon's website, the process is different again. These distinctions matter because canceling in the wrong place won't stop your charges. Additionally, your refund eligibility depends on how long you've been a member and which subscription method you used, so understanding these details now prevents frustration later.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy services, including streaming subscriptions. You have the right to fair pricing, honest service descriptions and the ability to cancel without facing hidden barriers.

The 14-day cooling-off right does NOT apply to digital services

Unlike physical goods, digital services delivered immediately (like streaming access) don't come with Singapore's standard 14-day money-back cooling-off period. This is why Amazon's own cancellation terms become your primary protection-and why you need to read them carefully. If Amazon advertises a free trial or a specific refund window, they must honor it. If they don't, you can escalate to the Consumers Association of Singapore (CASE).

What happens if amazon refuses to refund you

If you believe Amazon has breached their cancellation terms or charged you unfairly, contact CASE (the official consumer watchdog) or file a complaint with the Infocomm Media Development Authority (IMDA). Document everything-your cancellation confirmation, your billing history and any communications with Amazon support. Stopee recommends keeping screenshots of your account settings before and after cancellation, as this evidence strengthens any dispute.

Cancellation methods based on how you subscribed

Your cancellation path depends entirely on where you signed up for Prime Video. Check your confirmation email or billing statement to find out which method applies to you, then follow the exact steps below.

Cancel if you subscribed via apple app store

If your Prime Video subscription charges appear on your Apple bill, you must cancel inside the App Store-not through Amazon's website. The Amazon app won't let you cancel the subscription itself.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Amazon Prime Video (or simply "Prime Video").
5. Tap Cancel Subscription.
6. Confirm your cancellation by following the on-screen prompts.
7. You'll receive an Apple confirmation email within minutes.

Warning: Deleting the Prime Video app from your iPhone does not cancel your subscription. You must complete the steps above or your card will continue to be charged.

Pro tip: Open your Apple receipt email to verify when your next billing date is. If you cancel before that date, you keep access until the end of your current period.

Cancel if you subscribed via google play (Android)

Android users who subscribed through Google Play need to cancel inside the Google Play Store app on their phone or through the web version.

1. Open the Google Play app on your Android phone.
2. Tap your profile icon in the top-right corner.
3. Go to Payments and Subscriptions.
4. Tap Subscriptions.
5. Select Amazon Prime Video from your active subscriptions list.
6. Tap Cancel Subscription.
7. Follow the prompts to confirm cancellation.

Alternatively, you can visit play.google.com on your computer, sign in, and repeat these steps.

Warning: Simply uninstalling the Google Play app or clearing your device's cache will not cancel your subscription. Google Play will continue billing you monthly.

Pro tip: Google Play usually allows you to cancel on any day within your billing cycle. The cancellation takes effect at the end of your current paid period, and you'll retain full access until then.

Cancel if you subscribed directly on amazon's website

If you signed up through Amazon.sg or Prime Video's official website, your subscription lives in your Amazon account settings.

1. Log into your Amazon account at amazon.sg.
2. Hover over Your Account in the top-right corner and select Your Account from the dropdown menu.
3. Scroll down to Memberships and Subscriptions or Subscriptions section.
4. Find Amazon Prime or Prime Video membership.
5. Click Manage Membership or Edit.
6. Look for an option labeled End Membership, Cancel Membership or Cancel Free Trial (the exact wording varies).
7. Confirm the cancellation on the next page.
8. Amazon will send you a confirmation email with your final billing date.

Pro tip: Before you click End Membership, Amazon shows you a summary of what you'll lose (Prime Video, Prime delivery, Prime Gaming). Review this carefully to ensure you're canceling only what you intend to cancel.

Cancel a video-only subscription

Some customers have Prime Video subscriptions that are separate from a full Prime membership. This is less common but does happen.

1. Log into your Prime Video account at primevideo.com.
2. Go to Your Account.
3. Look for Memberships, Subscriptions or Membership Details.
4. Click Manage or Change and select Cancel.
5. Review the cancellation terms-especially the refund window.
6. Confirm your cancellation.

If you're unable to locate these options, contact Amazon customer service directly via the Contact Us page. Stopee recommends having your account email and a recent billing statement ready when you reach out.

What happens immediately after you cancel

It's natural to feel a mix of relief and uncertainty once you've hit cancel. Here's exactly what you should expect in the hours and days that follow.

Your access and viewing rights post-cancellation

You don't lose access the moment you cancel. Instead, you keep full Prime Video access until the end of your current billing period-the date shown on your cancellation confirmation. After that date, the app will ask you to subscribe again before you can watch anything.

Any titles you've purchased or rented (outside of your membership catalogue) remain yours even after your Prime membership ends. You can still download and watch purchased content for as long as Amazon's licensing agreements permit, which is typically indefinite for purchases but time-limited for rentals.

Stopping future charges and managing your payment method

Your cancellation immediately stops Amazon from charging you again. The next charge won't occur after your current billing cycle ends. If you subscribed through Apple or Google, those platforms have also stopped your automatic renewal.

You don't need to remove your payment method unless you're closing your Amazon account entirely. Keeping your payment info on file doesn't reactivate your subscription-you'd have to manually resubscribe for that to happen.

Keeping your account and data intact

Canceling Prime Video does not delete your Amazon account or your watch history. Your account remains active, your profile stays exactly as it was, and your purchase history remains linked to your account. If you want to resubscribe later, you can do so without losing any of this information.

Refund eligibility and how to claim one

Not every cancellation triggers a refund, but certain conditions do entitle you to your money back. Understanding these windows is critical because refund requests aren't automatic-you usually need to ask for one.

When amazon will refund you

How to request a refund from amazon

1. Log into your Amazon account and navigate to Your Account.
2. Scroll to Orders or Memberships and Subscriptions.
3. Find the Prime Video or Prime membership charge you want to dispute.
4. Click Contact Us or Report an Issue next to that charge.
5. Select Refund Request from the dropdown menu.
6. Explain why you believe you're eligible (e.g., "Cancelled within 3 days of signup" or "Service unavailable for extended period").
7. Attach screenshots if relevant (your cancellation confirmation, error messages, etc.).
8. Submit and wait for a response, typically within 5 to 7 business days.

Pro tip: Keep your cancellation confirmation email. It shows the exact date and time you cancelled, which proves you're within any applicable refund window. Stopee has seen many customers recover refunds simply by citing their official cancellation timestamp.

What to do if amazon denies your refund

If Amazon refuses to refund you after reviewing your case, you can escalate to CASE (Consumers Association of Singapore) or file a complaint with IMDA. Provide them with all your evidence: the cancellation email, billing statements, screenshots of the subscription details and a clear explanation of why you believe you qualify for a refund under Amazon's stated terms.

Common mistakes to avoid during cancellation

Cancellation feels like it should be simple, but many people stumble on these easily preventable pitfalls. We've included them here because one misstep can cost you a refund or leave you paying longer than expected.

Canceling through the wrong platform

The number one error Stopee sees is customers who cancel in their Amazon app when they actually subscribed through Apple or Google. This creates a confusing situation where the customer thinks they've cancelled, but the app store keeps billing them. Check your confirmation email or your phone's payment settings to confirm where you subscribed, then cancel in that exact location.

Deleting the app instead of canceling the subscription

Removing the Prime Video app from your phone does nothing to stop your charges. Deleting an app and canceling a subscription are two completely separate actions. You must follow the cancellation steps for your specific platform (Apple, Google or Amazon directly) to actually stop the billing.

Ignoring the confirmation email

After you cancel, check your email for a confirmation message from Apple, Google or Amazon. This email contains your final access date and serves as proof that you cancelled on a specific date. Without this email, you have no evidence if a dispute arises. If you don't receive a confirmation within an hour, log back into your account to verify the cancellation went through.

Missing the refund window by one day

The 3-business-day refund window for video-only subscriptions is strict. If you signed up on a Monday and don't request a refund until the following Friday, you've missed the window. Count the days carefully on your cancellation email and submit any refund request within 72 hours of signup, not later.

Canceling prime without realizing you'll lose other benefits

If you cancel your full Prime membership to lose Prime Video, you simultaneously lose Prime delivery benefits and Prime Gaming. If you only want to stop streaming content, contact Amazon support and ask if they can remove Prime Video while keeping your Prime membership. Some customers are eligible for a discounted Prime-only plan (without streaming).

Pricing breakdown and cost comparison

Understanding what you're paying helps you decide whether cancellation makes financial sense right now.

If you're only using Prime Video and never touch the delivery or gaming perks, the SGD 15 monthly charge adds up to SGD 180 per year. Compare that to other standalone streamers (Netflix, Disney Plus, Spotify) to see whether your total entertainment spend is justified.

Checklist for canceling safely and recovering your refund

Use this checklist to ensure you don't miss any steps and that you're in the best position to recover a refund if you qualify.

1. Determine how you subscribed (Apple, Google or Amazon website) by checking your confirmation email or billing statement.
2. Note today's date and count how many days it's been since you signed up or converted from a free trial.
3. Take a screenshot of your current account status in the subscription platform (as proof).
4. Follow the cancellation steps for your specific platform (see the methods section above).
5. Wait for and save the cancellation confirmation email.
6. Check your final access date listed in the confirmation.
7. If you're within 3 business days of signup, immediately request a refund using the refund process outlined earlier.
8. Wait 5 to 7 business days for Amazon's response.
9. If denied and you believe you qualify, file a complaint with CASE or IMDA.
10. Verify on your next billing cycle that you haven't been charged again.

Key takeaways and your next step

Canceling Amazon Prime Video in Singapore is straightforward once you know whether you subscribed through Apple, Google or Amazon directly. The refund rules are clear: you have 3 business days for a full refund on video-only subscriptions, 48 hours for rentals and purchases, and potentially longer windows if Amazon breaches their service terms.

Your rights are protected by Singapore's Consumer Protection (Fair Trading) Act, and you can escalate to CASE or IMDA if Amazon refuses to honor their cancellation terms. The most important steps are confirming your cancellation through the correct platform, keeping your confirmation email and submitting any refund requests within the eligible timeframe.

At Stopee, we've helped thousands of consumers cancel subscriptions they no longer use and recover refunds they were entitled to. Visit Stopee.com to explore additional consumer guides and cancellation resources for other services. Whether you're canceling streaming subscriptions, gym memberships or software licenses, Stopee is here to guide you through the process step by step and ensure you protect your consumer rights every time.

Contact information for amazon cancellation support

If you need help beyond the steps above, reach out to Amazon's customer service team directly.

Amazon customer service in singapore

Visit amazon.sg and scroll to the footer, then select Contact Us. Choose your issue type (Subscriptions, Billing or Account Issues) and Amazon will offer live chat, email or phone support. Response times vary but typically range from a few hours to 24 hours for non-urgent issues.

For escalated complaints, you may also contact the legal department of Amazon Asia-Pacific Holdings Private Limited or Amazon.com Services LLC, though consumer service is the faster route for most cancellations.

Regulatory escalation in singapore

If you reach an impasse with Amazon, contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315. CASE can mediate between you and the company at no cost. You can also file a complaint with the Infocomm Media Development Authority (IMDA) if you believe the service provider has violated fair trading rules or consumer protection standards.

Stopee recommends saving all documentation before contacting regulators: your cancellation confirmation email, full billing history and any correspondence with Amazon support. This evidence dramatically increases the likelihood that regulators will rule in your favor.