Manage Vidio

How to cancel vidio in singapore: your complete step-by-step guide

What is vidio and why you might want to cancel

Vidio is an Indonesian streaming service offering movies, TV series and live sports content through flexible subscription plans. You access it via mobile apps (iOS and Android) or through their website, making it convenient if you enjoy Southeast Asian entertainment. However, life changes. Budgets shift. Your viewing habits evolve. At Stopee, we understand that cancelling a subscription should be straightforward, not a frustration.

Whether you've finished the content you wanted to watch, found a better alternative, or simply need to cut costs, cancelling Vidio is manageable once you know the exact steps. This guide walks you through every method, every potential trap, and every question you might have about your cancellation in Singapore.

When to cancel vidio

Cancel now if you're not using the service regularly, if the content no longer matches your interests, or if you're looking to test free alternatives first. Cancel before your next billing date if you want to avoid unexpected charges. The sooner you act, the sooner you stop paying.

Why stopee is here to help

Stopee has helped thousands of consumers cancel unwanted subscriptions without losing money or facing hidden barriers. We provide clear, step-by-step instructions tailored to Singapore's consumer protections and platform-specific rules.

Vidio pricing plans in singapore

Below are the current subscription options available via the iOS App Store in Singapore, listed with early 2026 pricing. Actual charges may vary by platform and change over time, so always verify the price at purchase.

How pricing affects your cancellation timeline

If you subscribed via the App Store or Google Play, you're charged on a recurring cycle. Monthly plans renew every 30 days; 3-month plans renew after 90 days. You retain full access until the end of your current paid period, even after you cancel. This means cancelling early on your billing cycle costs you nothing extra - you still use the service until your next due date.

How to cancel vidio step-by-step

Cancellation methods vary depending on where you purchased your subscription. Follow the exact steps for your platform to avoid mistakes and ensure your subscription stops renewing.

Cancel vidio via the iOS app store

If you subscribed through an iPhone or iPad, use the App Store subscription settings to cancel. This is the fastest method for Apple users.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top of the screen.
   • If you're not signed in, tap "Sign in to your iPhone" first and enter your Apple ID and password.
3. Select "Subscriptions" from the menu.
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find and tap "Vidio" in the list.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • You'll see confirmation that your subscription will end at the next billing date.
6. Confirm your cancellation when prompted.

Pro tip: After cancellation, Apple sends a confirmation email to your registered Apple ID email address. Keep this email as proof of cancellation in case of billing disputes.

Cancel vidio via google play

Android users and those who subscribed through the Google Play Store follow a similar but slightly different process. Google manages the subscription, not Vidio directly.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions" from the menu.
5. Find and tap "Vidio" from your active subscriptions list.
6. Tap "Cancel subscription" at the bottom.
   • Google will ask why you're cancelling (optional feedback).
7. Confirm by tapping "Cancel subscription" again.

Warning: Google Play refund eligibility is separate from Vidio's policy. If you cancel within 48 hours of purchase, you may be eligible for a refund through Google, but Vidio itself does not issue refunds for partial months. Contact Google Play support if you believe you qualify.

Cancel vidio via the vidio website (web purchases only)

If you subscribed directly through the Vidio website or purchased a "Vidio Premier" plan through their web platform, cancellation happens in your account settings.

1. Visit the Vidio website and log in to your account.
2. Navigate to "Account" or "Settings" (usually in the top-right menu or profile section).
3. Look for "Subscriptions" or "Billing" in the account menu.
4. Find your active subscription and select "Cancel" or "Manage Subscription."
   • Some web packages may require Vidio support approval before cancellation is processed.
5. Follow the on-screen prompts to confirm cancellation.
6. If cancellation doesn't appear in settings, email support@vidio.com with your account email and request cancellation in writing.

Warning: Web-purchased subscriptions (Vidio Premier) may not be refundable according to Vidio's terms. Cancellation stops future charges but does not usually return money for the current billing period already paid.

What happens after you cancel vidio

Cancellation is just the start. Understanding what happens next protects you from unexpected charges and clarifies what you can still access.

Your access after cancellation

You keep full access to Vidio content until the end of your current billing cycle. If you cancel on day 5 of a 30-day subscription, you can watch until day 30 at no extra cost. The service does not cut you off immediately when you click "cancel."

Renewal and future billing

Once cancelled, Vidio will not charge you again at the next billing date. The automatic renewal stops completely. If you want to resubscribe later, you must manually restart your subscription through the same platform you originally used.

Your account data and viewing history

Cancellation does not delete your account or viewing history. Your profile, watch list, and recommendations remain stored on Vidio's servers unless you specifically request account deletion. If you want your data removed, contact Vidio support at support@vidio.com and request full account deletion - keep a copy of any response for your records.

Refund eligibility and what to expect

Refunds for Vidio subscriptions are limited and depend entirely on which platform you used to purchase. This section clarifies your realistic options for getting money back.

App store refund policy

Apple handles all billing for App Store subscriptions, not Vidio directly. Vidio's official stance is clear: no refunds or credits for partial subscription periods. Cancellation only stops future charges. However, Apple allows refund requests within 48 hours of purchase if you believe you were charged in error. To request a refund:

1. Open Settings on your iPhone and tap your Apple ID name.
2. Go to "Subscriptions" and select "Vidio."
3. Tap "Report a Problem" if available, or go to reportaproblem.apple.com.
4. Describe your issue and submit your refund request.
5. Apple reviews your request within 48 hours and replies via email.

Apple approves refunds more readily if you cancelled within 24 hours of the first charge. After that window, approvals are rare but possible if you have a strong reason (accidental subscription, misleading description, service not working).

Google play refund policy

Like Apple, Google Play handles refunds for subscriptions purchased through their platform. You have up to 48 hours from purchase to request a refund. After that, Vidio does not issue credits. To request a refund on Google Play:

1. Open the Google Play Store and tap your profile icon.
2. Go to "Payments and subscriptions" then "Subscriptions."
3. Select "Vidio" and tap "Report a problem" or "Cancel subscription."
4. Explain your situation and request a refund.
5. Google reviews the request and replies within 48 hours.

Web purchases and vidio premier

Subscriptions purchased directly through the Vidio website are typically non-refundable according to their published terms. Cancellation stops your next charge but does not return money already paid for the current billing period. In rare cases, Vidio may issue a credit or replacement of equivalent duration at their discretion, but this is not guaranteed. If you believe you have a valid reason for a refund (duplicate charge, billing error, service outage during your subscription), email support@vidio.com with evidence.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) provides you with baseline protections when you subscribe to digital services. Understanding these rights strengthens your position if Vidio refuses a legitimate cancellation or refund request.

Key rights under singapore law

The CPFTA requires service providers like Vidio to be transparent about subscription terms, cancellation processes and pricing. You have the right to clear information before purchase. If Vidio misleads you about cancellation difficulty, hidden charges, or auto-renewal terms, you may have grounds to dispute the charge with your bank or the authorities.

Cooling-off rights (the standard 14-day withdrawal period for goods) do not explicitly apply to digital content in Singapore, meaning you cannot simply change your mind and demand a refund without a valid reason. However, if Vidio violates the CPFTA by being deliberately deceptive about cancellation or charges, you retain the right to escalate your complaint.

Escalation and dispute pathways

If Vidio refuses to honour a legitimate cancellation or refund request, escalate as follows:

• Step 1: Contact Vidio support directly - Email support@vidio.com with your subscription details, billing dates, and clear reason for the dispute. Allow 7-10 business days for a response.
• Step 2: Dispute with your bank or payment provider - If Vidio continues charging after cancellation, contact your credit card issuer or bank and file a chargeback or payment dispute. Provide proof of cancellation (screenshots, emails) as evidence.
• Step 3: Contact the Consumer Association of Singapore (CASE) - If the dispute remains unresolved, lodge a complaint with CASE at www.case.org.sg. CASE mediation is free and has helped resolve thousands of subscription disputes.
• Step 4: Refer to the Competition and Consumer Commission of Singapore (CCCS) - For systematic breaches of the CPFTA, you can report Vidio to the CCCS, though this is typically a last resort for patterns of unfair trading.

At Stopee, we've worked with consumers who faced persistent billing issues even after cancellation. Document everything - screenshots, emails, cancellation confirmations - before escalating. This evidence is essential if you need to prove your case to a regulator.

Common mistakes to avoid when cancelling vidio

Cancelling a subscription sounds simple, but small errors can leave you vulnerable to unexpected charges or failed cancellations. We've seen this happen countless times, and it's frustrating when it's preventable.

Mistake 1: uninstalling the app instead of cancelling the subscription

Deleting the Vidio app from your phone does not cancel your subscription. The app is just a gateway; your subscription lives in your App Store or Google Play account. You'll keep being charged every month unless you explicitly cancel through the subscription settings. Always cancel first, then delete the app if you wish.

Mistake 2: ignoring the cancellation confirmation

When you cancel, Apple or Google sends a confirmation email. Save this email. If Vidio later charges you by mistake and claims you never cancelled, this email is your proof. We recommend taking screenshots of the cancellation screen as well, especially if you cancelled via the Vidio website.

Mistake 3: cancelling too close to the billing date

If your renewal date is tomorrow and you cancel today, that final charge may already be processing. You cannot stop it; it will complete. To avoid this, check your next billing date before cancelling and aim to cancel at least 3-5 days in advance. This gives payment processing time to catch the cancellation before the charge runs.

Mistake 4: assuming your money-back for "no reason"

Vidio and both app platforms (Apple and Google) do not issue refunds simply because you changed your mind. Refunds are only available within 48 hours of purchase or if there's a valid error (duplicate charge, service failure, or billing system mistake). Cancelling after 48 hours means you lose any refund right and only stop future charges.

Mistake 5: not checking which platform you used to subscribe

If you subscribed via the App Store but try to cancel through Google Play, your cancellation attempt will fail because the subscription isn't linked to Google Play. Always return to the platform where you originally purchased. Check your email receipts or account history if you're unsure.

Checklist before you cancel vidio

Run through this quick checklist to ensure a smooth cancellation with no surprises.

• Identify which platform you used to subscribe (iOS App Store, Google Play, or Vidio website).
• Note your next billing date (visible in subscription settings).
• Download or screenshot any cancellation confirmation for your records.
• Check if you have any unused premium credits or balance within your account.
• Decide whether you want to keep or delete your account data after cancellation.
• Wait 24-48 hours post-cancellation and verify that no new charge appears on your payment method.
• If you were charged after cancellation, gather screenshots and your cancellation confirmation, then contact your bank.

Contact vidio for help or formal cancellation requests

If you cannot cancel through the app or website, or if you prefer to cancel in writing for legal protection, contact Vidio's support team directly. A formal written cancellation request creates a paper trail.

Vidio support contact options

Email your cancellation request to support@vidio.com. Include your registered account email, full name, subscription plan, and next billing date. State clearly: "I request cancellation of my Vidio subscription effective immediately" and ask for written confirmation. Allow 5-10 business days for a response.

For formal cancellation requests via post (useful for your records and consumer protection purposes), you may send a registered letter to Vidio's corporate address. Although Vidio's main office is in Indonesia, a formal written request to their support email creates a documented record in Singapore's consumer protection system if you later need to escalate a dispute.

What to include in your cancellation email

• Your registered email address on the Vidio account.
• Your full name as it appears on the subscription.
• The subscription plan name (e.g., "Vidio Ultimate All Screen").
• Your next scheduled billing date.
• A clear statement: "I request immediate cancellation of this subscription."
• Today's date and your phone number (optional but recommended).

Keep a copy of your email and any reply. This becomes your evidence if there's a billing dispute later.

Final summary: take control of your subscription now

Cancelling Vidio is straightforward once you follow the right steps for your platform. You've now learned exactly how to cancel via the iOS App Store, Google Play, or the Vidio website. You understand what happens to your access, billing, and data. You know your consumer rights in Singapore and how to escalate if Vidio refuses a legitimate request.

The hardest part is often just taking action. Don't let a subscription you don't use keep charging you month after month. Stopee has helped thousands of consumers cancel unwanted services without losing money or facing unnecessary friction. Now it's your turn.

Cancel today using the platform where you subscribed. Check your settings one more time 48 hours later to confirm no charge has gone through. And if Vidio ever charges you unfairly after cancellation, you now know exactly how to dispute it - with Stopee's guidance every step of the way.