Manage Vivamax

How to cancel vivamax and reclaim your money in singapore

What is vivamax and why you might want to leave

Vivamax is a subscription streaming service that specialises in Filipino films, series, exclusive originals and pay-per-view content. You can watch through the web platform or mobile apps, and you have the flexibility to choose between recurring subscription tiers or one-time purchases for individual releases.

If you are no longer watching Filipino content or your subscription no longer fits your budget, cancelling makes sense. At Stopee, we help thousands of consumers take control of their subscriptions every month, and the first step is understanding exactly what Vivamax offers and where it sits in your spending.

Where vivamax is available

Vivamax distributes content through its website and mobile apps available on iOS and Android. In Singapore, you can subscribe directly through the Vivamax website or purchase subscriptions in-app via Apple App Store or Google Play. Pricing and available plans can vary depending on whether you subscribe through the app or the website.

Subscription tiers and pricing in singapore

Below is a breakdown of Vivamax subscription plans and pay-per-view options available on the Singapore Apple App Store, shown in Singapore dollars (S$).

Your consumer rights when cancelling vivamax in singapore

Singapore consumer law protects you when you cancel digital subscriptions. Understanding these rights empowers you to hold Vivamax accountable.

Consumer protection (Fair trading) act

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel within a reasonable time if Vivamax fails to deliver the service as described. If you are charged after cancellation or encounter technical barriers to cancellation, you can lodge a complaint with the Consumers Association of Singapore (CASE).

Additionally, if you purchased through Apple App Store or Google Play, those platforms also offer their own refund windows. Apple typically allows refund requests within 14 days of purchase. Stopee recommends checking your platform's specific refund policy before assuming you have no recourse.

When you can request a refund

You may have grounds for a refund if Vivamax charged you after you submitted a valid cancellation request, or if the service was unavailable for an extended period. One-time purchases (pay-per-view films) are generally non-refundable unless the content was defective or never delivered.

Keep in mind that subscription services typically do not offer pro-rata refunds for unused time. If you cancel mid-month, you usually keep access until your billing period ends, but you will not receive money back for the remaining days.

How to cancel vivamax step by step

Cancellation methods differ depending on where you subscribed. Follow the correct path for your platform to avoid failed cancellation attempts.

Cancel if you subscribed via apple app store (iPhone or iPad)

Most users who download Vivamax from the App Store manage their subscription through Apple's system, not Vivamax directly. Here is how to cancel.

1. Open the Settings app on your iPhone or iPad
   • Scroll down and tap your name at the top
   • Select Subscriptions
2. Find Vivamax (listed as VMX)
   • Tap the subscription entry
   • Review your billing date and renewal amount
3. Tap Cancel Subscription at the bottom
   • You will see confirmation options or a survey asking why you are leaving
   • Confirm cancellation
4. Verify the cancellation in your Settings
   • Go back to Subscriptions and confirm Vivamax no longer appears, or shows as Expired

Pro tip: Take a screenshot of the cancellation confirmation screen. This serves as proof if Apple or Vivamax charge you again by mistake.

Cancel if you subscribed via google play (Android)

If you downloaded Vivamax from Google Play on an Android device, your subscription is managed through Google's billing system.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
   • Select Manage my subscriptions
2. Find Vivamax in the active subscriptions list
   • Tap on it to view details
3. Tap Cancel Subscription
   • Select your reason for cancelling (optional)
   • Follow the on-screen prompts to confirm
4. Confirm cancellation is complete
   • Return to Manage my subscriptions and verify Vivamax is no longer listed

Pro tip: Google Play often offers retention discounts when you attempt to cancel. If you want to stay, you can accept these offers. If you want to leave, decline and proceed with cancellation.

Cancel if you subscribed directly on the vivamax website

If you signed up at vivamax.com and pay Vivamax directly (not through an app store), you will manage cancellation on their website.

1. Log into your Vivamax account at vivamax.com
   • Enter your email and password
2. Navigate to Account Settings or Subscription Settings
   • Look for a menu option labelled Subscriptions, Billing, or My Account
   • If you cannot find it, check the website footer for a Help or Support link
3. Find your active subscription and click Cancel
   • You may be asked to confirm or provide feedback
   • Complete the cancellation process
4. Check your email for a cancellation confirmation
   • Vivamax should send you a confirmation email within 24 hours

Warning: If you cannot find a cancellation button on the Vivamax website, do not assume the service has cancelled. Contact Vivamax support via their website or email them directly to confirm. Stopee has seen cases where customers thought they cancelled but were still charged months later.

What happens immediately after you cancel

Cancellation does not mean instant access loss. Here is what to expect.

Your access timeline

When you cancel, you retain full access to Vivamax content until the end of your current billing period. If your next renewal date is 15 March, you can watch everything in the library until 14 March at 11:59 PM. Access stops automatically on the renewal date; you do not need to do anything else.

You will not be charged again after the current period ends, unless you manually resubscribe.

Your account and viewing history

Cancellation does not delete your account or your watch history. Your login credentials remain active, and Stopee recommends keeping your account credentials in a safe place in case you want to return later. Your saved watchlist and viewing progress stay on file.

If you want your account permanently deleted and all personal data removed, contact Vivamax support and request account deletion. Keep a copy of your deletion request email for your records.

Will you get a refund from vivamax

Refund outcomes depend on your subscription source and the reason for cancellation. Understanding your options helps you pursue a refund if you are entitled to one.

Standard refund policy

Vivamax does not typically offer pro-rata refunds for unused time after cancellation. If you cancel on the 5th day of a 30-day billing period, you will not receive a refund for the remaining 25 days. You have paid for access until the renewal date, and that access is yours to use.

However, if Vivamax breached the contract or failed to deliver the service, you may have grounds to request a refund through your payment platform or via a formal complaint.

Refunds through apple app store or google play

If you subscribed through Apple or Google, you can request a refund directly through those platforms, regardless of Vivamax's policy. Apple processes refund requests within 14 days of purchase and usually responds within 5 to 7 days. Google Play offers a 48-hour refund window for most transactions.

1. Open Apple Wallet or Google Play on your device
2. Navigate to your purchase history or transaction details
3. Select the Vivamax charge you want refunded
4. Choose Report a Problem and explain why you want a refund
5. Submit the request and wait for a response

Pro tip: Be specific in your refund reason. Write "Subscription cancelled but still charged" or "Service unavailable" rather than vague explanations. Platform reviewers respond better to clear, factual claims.

Refunds for technical issues or failed access

If Vivamax was unavailable, crashed repeatedly, or never worked on your device, you have grounds for a refund. Take screenshots or record video of the errors, then contact Vivamax support with this evidence. If they refuse, escalate to Apple, Google, or CASE (Consumers Association of Singapore).

Common mistakes people make when cancelling vivamax

Many subscribers think they have cancelled only to find themselves charged weeks or months later. Avoid these pitfalls.

Mistake 1: cancelling in the app instead of the app store

If you subscribed through Apple or Google, cancelling inside the Vivamax app does nothing. The app cannot access the payment system that Apple or Google controls. You must cancel through Settings (iPhone) or Google Play (Android), not within Vivamax itself. Stopee repeatedly sees this as the top reason for accidental renewals.

Mistake 2: not confirming the cancellation in writing

You may see a cancellation message, but this does not always mean the system processed it. Log back into your account 24 hours later and verify that your subscription no longer appears as active. Take a screenshot. If you are not sure, contact support and ask for a cancellation confirmation email.

Mistake 3: deleting the app instead of cancelling the subscription

Uninstalling the Vivamax app does not cancel your subscription. The app and the subscription are separate entities. You must cancel the subscription through your payment platform or account settings, or the charges will continue every month until you do.

Mistake 4: assuming free trials auto-cancel

If you started with a free trial and linked a payment method, you must cancel before the trial ends. Vivamax will charge you automatically when the trial period expires. Set a phone reminder for three days before your trial ends so you remember to cancel.

How to stay organised before and after cancellation

A clear plan prevents missed cancellation deadlines and forgotten subscriptions. Here is what Stopee recommends.

Cancellation checklist

Work through this checklist before you cancel, during cancellation, and after to ensure everything is handled correctly.

Reviews and what other singapore users say about cancelling vivamax

Stopee has spoken to hundreds of Vivamax users in Singapore about their cancellation experience. Here is what stands out.

The good

Cancelling through Apple App Store or Google Play is simple and fast. Users who follow the correct steps report successful cancellations within minutes. Access continues until the renewal date, giving you time to finish watching.

The common frustrations

Many users attempt to cancel within the Vivamax app and think it worked, only to be charged again. Others do not receive confirmation emails and remain unsure whether the cancellation processed. A small number reported charges continuing after cancellation, which required disputes with Apple or Google to resolve.

These issues are almost always preventable by following the steps above and verifying cancellation in your payment platform (not the app).

Contact details and escalation options

If Vivamax continues to charge you after cancellation or refuses to refund a legitimate claim, you have formal escalation options.

Vivamax support

Contact Vivamax through their official website or in-app support channel. Request a cancellation confirmation email. If they do not respond within 5 business days, move to the next step.

Your payment provider

If you subscribed through Apple App Store, contact Apple Support at support.apple.com. If you subscribed through Google Play, visit support.google.com/googleplay. File a dispute or chargeback request if Vivamax charged you after a valid cancellation.

Consumers association of singapore (CASE)

If Apple, Google, or Vivamax refuse to assist, lodge a complaint with CASE. You can reach them at case.org.sg or call 6100 0315. CASE handles consumer disputes in Singapore and can escalate complaints to the Competition and Consumer Commission.

Final thoughts on cancelling vivamax

Cancelling a streaming subscription should be simple, and with the right steps, it is. Stopee has helped thousands of consumers cancel Vivamax without drama by providing clear, platform-specific instructions and realistic expectations about refunds and access timelines. You now have everything you need to cancel successfully.

Remember: verify your cancellation in your payment platform (Apple Settings, Google Play, or your bank account), not in the Vivamax app. Keep your cancellation screenshot. And if you are charged after cancellation, escalate immediately to your payment provider. Stopee believes every consumer deserves control over their subscriptions, and following this guide puts that control firmly in your hands.