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Cancel Viki: Step-by-Step Guide
How to cancel viki in singapore and protect your streaming budget
Understanding viki and why you might want to cancel
Viki is a streaming platform that brings Asian dramas, films and television shows to viewers across Singapore, powered by community-driven subtitles and translation. Many Singapore subscribers appreciate the deep catalogue of regional content, but others find the service no longer fits their viewing habits or budget. Whatever your reason, Stopee is here to guide you through cancellation with clarity and confidence.
If you have decided that Viki Pass is not right for you, this guide walks you through every cancellation method, refund options and your legal protections as a Singapore consumer. You will learn where to cancel, what happens to your access, and how to avoid common traps that leave subscriptions running longer than intended.
Who subscribes to viki in singapore
Viki appeals to fans of Korean dramas, Thai series, Chinese films and other Asian entertainment. Singapore viewers subscribe on phones, web browsers and connected devices like Roku and Apple TV. The platform offers both free ad-supported tiers and the paid Viki Pass Standard, which removes ads and unlocks HD streaming on a single device.
When cancellation makes sense
You might cancel Viki if you have finished watching your preferred series, prefer other platforms, or want to reduce monthly subscriptions during tighter budgeting. Some subscribers cancel and rejoin seasonally around major drama releases. Whatever your timing, Stopee helps you exit cleanly without billing surprises.
Viki pass pricing in singapore
Understanding what you pay each month helps you calculate savings and decide if cancellation is right for your finances.
Current subscription costs
| Plan | Monthly price | Billing cycle | What you get |
|---|---|---|---|
| Viki Pass Standard | S$5.48 | Monthly renewal | Ad-free viewing, HD quality (720p or higher), full library access, 1 device stream |
Viki Pass costs S$5.48 per month in Singapore. Pro tip: note your subscription date so you know exactly when your next renewal is due. Many subscribers cancel on the renewal date to avoid paying for an extra month they do not use.
Where to cancel your viki subscription
Your cancellation method depends on where you originally subscribed. Cancelling through the wrong channel - for example, uninstalling the app instead of cancelling through your app store - leaves your subscription active and billing continuing. Stopee recommends matching your cancellation method to your original subscription source.
Cancel viki on the web
- Open your web browser and log into Viki.com with your email and password.
- Select your profile icon in the top right corner and choose "Account Settings".
- Look for the "Subscription" or "Billing" tab on the left menu.
- Find your active Viki Pass plan and select "Cancel plan".
- Read the cancellation notice (Viki will remind you that access continues until the end of your billing period) and confirm your choice.
- Check your email for a cancellation confirmation. Save this confirmation for your records.
Warning: Simply logging out of Viki.com or deleting your account does not cancel your subscription. You must complete the formal cancellation steps above.
Cancel viki through google play (Android)
- Open the Viki app on your Android phone or tablet.
- Tap "Me" at the bottom right of the screen.
- Tap the settings icon (gear symbol) and select "Settings".
- Scroll down to "Viki Pass" and tap "Manage Subscriptions".
- Tap "Cancel subscription" and confirm your choice.
Alternatively, you can cancel through your Google Play account:
- Open Google Play and tap your profile icon in the top right.
- Select "Payments and subscriptions" then "Subscriptions".
- Find Viki and tap "Cancel subscription".
Warning: Uninstalling the Viki app from your phone does NOT cancel your subscription. Google Play continues billing until you formally cancel through the steps above.
Cancel viki through apple (iPhone, iPad or apple TV)
- On iPhone or iPad, open the Settings app.
- Tap your Apple ID at the top of the screen.
- Select "Subscriptions" and find Viki in the list.
- Tap "Cancel Subscription" and confirm.
If you use Apple TV, follow these steps instead:
- Press the menu button on your Apple TV remote.
- Go to "Settings" then "Users and Accounts".
- Select your account and go to "Subscriptions".
- Find Viki and select "Cancel Subscription".
You can also cancel Viki through the Viki app itself on iOS:
- Open the Viki app and tap "Me".
- Tap the settings icon and select "Settings".
- Find "Viki Pass" and tap "Manage Subscriptions".
- Tap "Cancel" and confirm.
Warning: Apple will not process refunds for Viki subscriptions. If you believe you deserve a refund, you must contact Apple directly through the App Store, not Viki.
Cancel viki on roku streaming devices
- Press the Home button on your Roku remote to go to the home screen.
- Navigate to your Viki channel using the arrow buttons.
- Press the Options button (three horizontal lines) on your remote.
- Select "Manage subscription".
- Choose "Cancel subscription" and confirm.
If the above steps do not work on your Roku model, you can cancel through Viki.com instead using the web steps listed earlier.
Pro tip: Roku subscriptions are managed differently across regions, so if you subscribed through Roku, check your Roku account settings or contact Roku customer support to confirm cancellation.
What happens after you cancel viki
Cancelling Viki is an anticlimactic process in the best way - the service simply stops when your current billing period ends, and you can rewatch your favourite content before that date arrives.
Your access timeline after cancellation
When you cancel a paid Viki Pass subscription, your account does not shut down immediately. Instead, you retain full Viki Pass access (ad-free viewing, HD quality, full library) until the end of your current billing month. For example, if you cancel on 10 March and your next renewal date is 20 March, you keep premium access through 20 March at 11:59 PM.
Once your billing period expires, your account automatically reverts to the free Viki tier. You can still watch content on the free tier, but you will see advertisements and may have lower video quality on some titles.
Your subscription stops renewing
Cancelling stops future automatic charges. Viki will not debit your payment method after your current period ends, so you will not wake up to surprise charges on your next statement. Stopee recommends checking your bank or credit card statement one week after your cancellation date to confirm the final charge and verify no additional amounts appear.
Can you reactivate viki later
Yes. You can resubscribe to Viki Pass at any time through the same platform you cancelled. Your watch history, saved titles and account settings remain stored, so you pick up right where you left off without losing your viewing data.
Refunds and what you are entitled to
Singapore law does not mandate automatic refunds for digital subscriptions like Viki Pass. Understanding Viki's refund policy and your consumer rights protects you if you have paid for access you did not use.
Viki's general refund policy
Viki typically does not issue refunds after a charge has been processed. This applies to accidental purchases, forgotten cancellations, unused subscriptions and duplicate charges. The company reviews refund requests case by case, but refunds are discretionary - not guaranteed.
If you believe you deserve a refund, you can submit a support request to Viki, but Stopee advises managing expectations. The likelihood of approval depends on your circumstances and how quickly you request the refund after the charge.
Refund requests by subscription method
Apple (iOS and Apple TV): Viki cannot process refunds directly. Contact Apple through your App Store account. Apple often grants one refund per calendar year, especially if you request it within 48 hours of purchase.
Google Play (Android): You can request a refund through Google Play within 48 hours of purchase, or submit a support request to Viki. Google honours refunds more readily than other platforms if you act quickly.
Viki.com (web): Submit a support request through Viki's help centre. Include your billing date, amount charged and your reason for requesting a refund. Response times vary, and refunds are not guaranteed.
Roku: Roku processes refunds for Roku Channel subscriptions. Contact Roku support, not Viki, to request a refund.
Pro tip: Always request refunds within 48 hours of the charge if possible. Viki and app platforms take refund requests more seriously when they arrive before your cancellation confirmation.
Your consumer rights in singapore
Singapore law offers protections for digital purchases and subscriptions. Knowing your rights helps you escalate disputes if Viki refuses to help or charges you unfairly.
Consumer protection act and digital subscriptions
The Consumer Protection (Fair Trading) Act protects Singapore consumers against unfair contract terms and misleading advertising. If Viki misrepresented the service, charged you without clear consent or locked you into a contract with unreasonable terms, you may have grounds to complain.
However, Singapore law does not provide a mandatory "cooling-off period" or automatic 14-day cancellation right for digital content subscriptions. This means change-of-mind cancellations are not protected by law - once you subscribe, you have committed to the billing term.
When to escalate a complaint to CASE
If Viki fails to respond to your cancellation request, charges you after you cancelled or blocks your access unfairly, escalate the matter to CASE (Consumers Association of Singapore). CASE mediates disputes between consumers and businesses at no cost to you.
Keep records before you escalate:
- Screenshots of your Viki account showing the cancellation request.
- Emails from Viki confirming or denying cancellation.
- Your bank or credit card statement showing charges.
- Dates you attempted to cancel and when charges appeared.
Contact CASE through their website or call 6100 0315 to file a formal complaint. Stopee recommends involving CASE only after you have given Viki at least 14 days to respond to a direct cancellation request.
Common mistakes when cancelling viki
Cancelling feels simple, but small mistakes leave your subscription active and charges continuing. You are not alone if you have made one of these errors - they are the most common cancellation blunders Stopee hears about.
Mistake 1: deleting the app instead of cancelling the subscription
Removing the Viki app from your phone, tablet or device does nothing to cancel billing. Your subscription remains active with your payment method, and you will continue to be charged each month. Cancel through your app store (Google Play, Apple, Roku) or Viki.com, then delete the app if you wish.
Mistake 2: cancelling on the wrong platform
If you subscribed through Apple, cancelling on Viki.com does not work. The two systems are separate. You must cancel through the exact platform where you subscribed. Stopee recommends checking your bank statement or email receipt - it will show whether you subscribed via App Store, Google Play, Roku, or Viki's website.
Mistake 3: assuming access ends immediately
Viki does not cut off access when you cancel. You keep full premium access until your current billing period ends. If you expect access to stop today but your renewal date is 20 March, you will be charged on 20 March. Check your renewal date before cancelling so you understand your final charge date.
Mistake 4: not confirming cancellation in writing
After you cancel, Viki sends a confirmation email. Some subscribers delete this email or assume the app notification is enough. Save that confirmation and take a screenshot showing the cancellation status in your account settings. If Viki charges you again, you have proof you cancelled.
Mistake 5: missing the window to request a refund
Refund requests become harder to approve after a week or two. If you paid S$5.48 and want it back, submit your request within 48 hours of the charge. After that window closes, Viki views the charge as final.
Checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and your account is secure.
Before you cancel
- Note your current renewal date (check your Viki account or bank statement).
- Take screenshots of your subscription status page showing the active plan and renewal date.
- Confirm which platform you subscribed through (web, Google Play, Apple, Roku).
- Back up any watch lists or saved titles if you plan to switch services.
After you cancel
- Save your cancellation confirmation email or take a screenshot of the confirmation message.
- Check your Viki account settings to verify the cancellation status (should show "No active subscription").
- Set a reminder one week after your renewal date to check your bank statement.
- Confirm no unexpected charges appear on your payment method.
- If you see a post-cancellation charge, contact Viki within 48 hours to request a refund.
Should you keep viki or cancel
The decision to stay or cancel depends on your viewing habits and budget. Here is how to decide.
Reasons to keep your viki subscription
- You regularly watch Korean, Thai, Chinese or other Asian dramas and films.
- You value the community-driven subtitles and translation quality.
- You prefer ad-free streaming and want HD quality on a single device.
- You follow seasonal releases and want continuous access to new shows.
- S$5.48 monthly fits comfortably in your entertainment budget.
Reasons to cancel your viki subscription
- You have finished your current watch list and are not interested in upcoming releases.
- You prefer other streaming platforms with broader content libraries.
- You want to reduce monthly subscriptions and prioritise other services.
- You watch less frequently and the subscription does not justify its cost.
- You plan to take a break and can rejoin later without losing your account data.
Stopee recognises that budget constraints and changing preferences are valid reasons to cancel. Your subscription should serve your needs, not the other way around.
Customer reviews and common feedback about viki
Real Singapore users share what they like and dislike about Viki. Their experiences inform the cancellation decision.
What subscribers praise
Users who stay with Viki often highlight the extensive catalogue of Asian content, particularly Korean and Thai dramas. They appreciate the quality of community-driven subtitles, which are often more accurate and natural than machine-generated alternatives. The HD streaming quality and ad-free experience on Viki Pass appeal to subscribers who value uninterrupted viewing.
What frustrates cancelling subscribers
Subscribers who cancel frequently mention confusion about where they subscribed (web versus app store), which makes cancellation harder than it should be. Some report slow customer support responses, unclear billing details and difficulty navigating account settings. Others feel the service does not offer enough value compared to larger platforms, or they simply exhausted the titles they wanted to watch.
Stopee has helped thousands of consumers cancel streaming services like Viki, often by simply clarifying which cancellation method works for their specific subscription source. If you feel stuck, our guides walk you through every platform and scenario.
Contact information for viki support and escalation
If you need to reach Viki directly after cancelling, here is how to contact their Singapore office and support team.
How to reach viki customer support
Visit Viki's help centre at support.viki.com or submit a support request through the help menu in your account. Viki support typically responds within 48 to 72 hours, though response times vary during peak periods.
Viki's registered singapore office
Viki maintains a registered office in Singapore for business correspondence and legal matters. If you need to escalate a cancellation dispute or send formal notice of a billing error, contact CASE (Consumers Association of Singapore) at 6100 0315 or casesing.org.sg for guidance on next steps.
For refund disputes specifically tied to Apple, contact Apple Support at support.apple.com. For Google Play refund disputes, visit play.google.com/store/support. Stopee advises documenting all communication with these platforms, as your records become evidence if the dispute escalates.
Cancelling Viki takes minutes when you follow the right steps for your subscription platform. Stopee is committed to making subscription cancellation clear, fast and fair. Whether you are cancelling today or planning to cancel later, you now understand exactly where to go and what to expect. Take back control of your streaming budget and your subscriptions.