Manage Ifollow

How to cancel iFollow and stop recurring charges: a singapore subscriber's guide

What is iFollow and why you might want to cancel

iFollow is a subscription-based streaming service that specialises in live and on-demand coverage of lower-league football matches across the UK and beyond. The platform offers monthly passes, per-match purchases, and season subscriptions charged in GBP and converted to your local currency (SGD) at checkout. If you subscribed to watch specific club coverage or a limited season and no longer need access, cancelling quickly will stop recurring charges from hitting your account.

Who uses iFollow and typical subscription patterns

The service appeals to passionate football supporters who want detailed match footage, audio commentary, and club-specific content not available on mainstream broadcasters. You manage your subscription either through the iFollow website or via iOS and Android app stores, depending on where you originally signed up. Many Singapore subscribers find they use iFollow seasonally or for specific tournaments, then cancel when interest drops. Understanding your subscription method now will save time when you decide to cancel.

Your consumer rights when cancelling in singapore

What singapore law protects you

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services. Although digital services that provide immediate access (like streaming) are often exempt from the standard 14-day cooling-off period, you retain the right to accurate information about charges, transparent terms, and fair dispute resolution. iFollow's terms do explicitly waive the cooling-off period for immediate digital access, which is a common industry practice. However, if you experience technical faults, billing errors, or unauthorised charges, you have grounds to request a refund or dispute the transaction with your payment provider.

Your escalation options with stopee's help

If iFollow refuses to honour a legitimate refund or cancellation request, Stopee can help you understand your next steps. You can escalate complaints to the Consumers Association of Singapore (CASE) or dispute charges through your bank or credit card issuer. Many cancellation issues are resolved faster once you reference consumer protection law and show you know your rights. Stopee guides thousands of consumers through this process each month, and we recommend documenting all communication with iFollow before escalating.

How to cancel iFollow: step-by-step by platform

Cancel iFollow via the website (recommended method)

Cancelling through the official iFollow website gives you the clearest proof of cancellation and is the fastest route. You'll receive immediate confirmation and can take screenshots for your records.

1. Visit the iFollow website and log into your EFL iFollow account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link before logging in.
2. Once logged in, locate the menu (usually top-right corner or three horizontal lines icon).
   • Look for options labelled "Billing," "Subscription," "Payment," "Manage account," or "Settings" - menu labels vary across club sites.
3. Click on the account or subscription section.
   • You should see a list of your active subscriptions with renewal dates.
4. Find your active iFollow subscription and select "Cancel Subscription" or "Manage Subscription."
   • Follow any on-screen prompts; iFollow may ask why you're cancelling (this is optional feedback).
5. Confirm the cancellation by clicking the final "Confirm Cancellation" or "Yes, cancel" button.
   • A confirmation message will appear on screen; take a screenshot immediately.
6. Check your email inbox for a cancellation confirmation email from iFollow.
   • Pro tip: Forward this email to yourself or save it in a dedicated folder for future reference.

Cancel iFollow via iOS (Apple app store)

If you subscribed through the App Store on an iPhone or iPad, you must cancel through Apple to stop renewals. Deleting the app alone will not cancel your subscription.

1. On your iPhone or iPad, open the Settings app.
   • Do not open the iFollow app itself.
2. Tap your Apple ID name at the top of the Settings screen.
   • If you don't see your name, tap "Sign In" and log in first.
3. Select "Subscriptions" from the menu options.
   • You'll see all active subscriptions linked to your Apple account.
4. Find "EFL iFollow" in the list and tap it.
   • If you see multiple entries, look for the one with an active renewal date.
5. Tap "Cancel Subscription" and confirm when prompted.
   • Apple will show a confirmation screen; take a screenshot.
6. Check your email for a cancellation receipt from Apple.
   • Warning: App Store cancellations are final immediately, so access may stop within minutes rather than at the end of your billing period.

Cancel iFollow via android (Google play store)

Android users who subscribed through Google Play must cancel within the Play Store app to prevent future charges.

1. On your Android phone or tablet, open Google Play Store.
   • Tap the menu icon (three horizontal lines) in the top-left or bottom-right depending on your device.
2. Select "Subscriptions" or "Manage subscriptions" from the menu.
   • You'll see a list of all active subscriptions on your Google account.
3. Tap "EFL iFollow" to open the subscription details page.
   • Check the renewal date to confirm this is the correct subscription.
4. Select "Cancel subscription" and follow the on-screen steps.
   • Google may ask you to confirm or provide feedback; this is optional.
5. Once you see a confirmation message, take a screenshot for your records.
   • Your cancellation is now complete; check your email for a receipt.
6. Pro tip: Uninstall the iFollow app from your phone only after confirming cancellation through Google Play Store.
   • Uninstalling the app does not cancel your subscription.

Cancel iFollow by email or customer support

If you cannot access your account online or the website cancellation fails, you can request cancellation by email. This method takes longer but creates a written record.

1. Compose a new email to ifollow@efl.com with the subject line "Request for subscription cancellation."
   • Use a formal but friendly tone; brevity works in your favour.
2. Include the following details in the body:
   • Your full name and email address registered with iFollow.
   • Your account username (if different from your email).
   • The subscription type you wish to cancel (e.g., "Monthly Video Pass").
   • Your current subscription renewal date.
   • Your request: "Please cancel my iFollow subscription effective immediately."
3. Send the email and wait for a reply (typically within 2-3 business days).
   • iFollow should respond with a cancellation confirmation; save this email.
4. If you receive no response within 5 business days, follow up with a second email marked "Follow-up."
   • Warning: Email cancellation is slower than web or app store methods; do not rely on this if your renewal date is within 7 days.

What happens after you cancel your iFollow subscription

Your access timeline and what to expect

Cancelling stops future auto-renewals, but your access typically continues until the end of your current billing period. For example, if you cancel on 10 March with a renewal date of 15 March, you retain access until 15 March, then the service locks you out. Some subscriptions grant immediate access removal; iFollow generally allows you to finish watching until your paid period ends. Check your cancellation confirmation email for the exact "access ends" date.

Account data and login access

Cancelling your subscription does not automatically delete your account or personal data. You retain login access to your account page even after cancellation, which is useful if you want to resubscribe later or download past viewing history. If you want iFollow to delete your personal data entirely (name, email, viewing history), you must contact support separately and reference PDPA (Personal Data Protection Act) compliance. Stopee recommends requesting data deletion in writing if privacy is a concern.

Re-subscribing after cancellation

You can resubscribe to iFollow at any time using the same email and password. Your previous account history and watchlist will remain, making it easy to pick up where you left off for a future season or tournament.

Refunds: what iFollow will and won't reimburse

When iFollow does not offer refunds

iFollow's standard terms waive your 14-day cooling-off refund right because the service grants immediate digital access. Once you pay, you cannot request a refund simply because you changed your mind or watched fewer matches than expected. This waiver is legal under Singapore consumer law, provided the terms were clear at purchase. Most streaming services follow this model to prevent abuse.

Exceptions: when you may receive a refund

iFollow does issue refunds in specific circumstances. If you experience a demonstrable technical fault (streams failing, buffering, login errors) that significantly impacts your ability to watch, you have grounds to request a pro-rata refund for the affected period. Unauthorised charges (fraud, billing error, duplicate renewal) also qualify for refund consideration. Some users have received refunds after unexpected auto-renewals if they cancelled in time but were charged anyway due to system lag.

How to request a refund from iFollow

Send a detailed email to ifollow@efl.com explaining the issue, your subscription dates, and the amount you paid. Include screenshots of technical errors, failed streams, or billing records. Be specific: "My login failed on 8 February during the match at 19:45 GMT; I received no refund for that day" carries more weight than "The service didn't work." iFollow typically responds within 5-7 business days. If they refuse, you can dispute the charge with your bank or credit card issuer, which often succeeds if you provide evidence.

IFollow subscription plans and pricing for singapore

Current pricing and plan types

iFollow publishes prices in GBP and converts them to SGD at checkout, so your final charge depends on the exchange rate on your purchase date. The table below shows approximate GBP plan prices; your SGD amount will vary.

Why prices vary and how to avoid surprises

iFollow's GBP-to-SGD conversion rate fluctuates daily. A plan listed as £25 might cost SGD 42 one week and SGD 48 the next, depending on currency movements. Check your account billing page to see the exact SGD amount before confirming payment. Additionally, some clubs offer club-specific passes (access only to that club's matches) at lower prices than all-access plans. Read the plan description carefully to confirm what matches you'll receive.

Common mistakes that delay or prevent cancellation

Why cancellation can go wrong and how to avoid it

Cancellation failures are frustrating, especially when you expect charges to stop immediately. Many Singapore subscribers cancel through one platform (like their iOS account) but forget they also have a direct iFollow website subscription, resulting in duplicate charges. Others cancel but miss the renewal date window, allowing the system to auto-renew before the cancellation processes. Understanding these traps now will save you money and stress.

• Mistake 1: Cancelling via the app store but forgetting you have a direct website subscription. Solution: Log into iFollow.com directly and check your active subscriptions before cancelling elsewhere. You may need to cancel in two places.
• Mistake 2: Cancelling too late in the billing cycle. iFollow may require cancellation at least 5 days before renewal to prevent the next charge. If your renewal is on 15 March, you must cancel by 10 March. Note the exact cutoff date in your confirmation email.
• Mistake 3: Not keeping cancellation confirmation. If you cancel via email and receive no response, you have no proof. Always save confirmation emails or screenshots within 24 hours of cancellation.
• Mistake 4: Confusing cancellation with account deletion. Cancelling stops recurring charges but does not close your account or erase data. If you want full data removal, make a separate request.
• Mistake 5: Assuming deletion of the app cancels the subscription. Uninstalling iFollow from your phone does nothing to stop charges. You must cancel through the subscription settings (web, App Store, or Google Play).

Cancellation checklist: keep these records and timelines

What to save before, during, and after cancellation

Documentation protects you if iFollow claims cancellation never happened or if disputes arise later. Keep records for at least 12 months after cancellation.

Timeline: when to act to avoid charges

Mark these dates in your calendar now to stay ahead of unwanted charges.

• Today (or within 1 day): Check your iFollow account and note the exact renewal date.
• 7 days before renewal: If you want to cancel, do it now via web to be safe. This gives iFollow time to process and prevents system delays from charging you.
• 5 days before renewal: Hard deadline for cancellation (though cancelling at 7 days is safer). After this, assume the charge will go through.
• On renewal date: Check your bank account to confirm no charge occurred. If charged, dispute it immediately.
• 3 days after expected cancellation: Verify access has been revoked and your subscription no longer appears in account settings.

Why you should consider cancelling iFollow

Red flags and when to exit

You're a good candidate for cancellation if any of these apply: you're a seasonal fan watching only one tournament per year; you've discovered free or cheaper alternatives; your team was relegated or you lost interest in their matches; or you're consolidating streaming subscriptions to save money. Watching fewer than four matches per month often means the cost-per-viewing is high relative to mainstream services like Netflix or Disney+. Honest cost comparison takes two minutes and can save you hundreds yearly.

Cancellation address and support contact details

Where to send formal cancellation requests

For email cancellation or formal complaints, contact iFollow at the address below. The email address is the primary cancellation channel; postal mail is not required unless you're filing a formal complaint.

• Email: ifollow@efl.com (primary cancellation contact)
• Website support: efl.streamamg.com/support
• Corporate address (for escalated complaints): StreamAMG Limited (iFollow operator), based in the UK; formal correspondence may be directed through iFollow's registered agent in your jurisdiction.

If iFollow refuses to cancel or process a refund

If iFollow ignores your cancellation request or denies a valid refund claim, Stopee can guide you toward formal dispute resolution. File a complaint with the Consumers Association of Singapore (CASE) or dispute the charge with your bank. Many subscription disputes resolve within 30 days once you escalate beyond customer support. Stopee has helped thousands of consumers navigate these escalations successfully, and we recommend documenting every email exchange with iFollow before taking it further. Your bank or credit card issuer has powerful leverage and will often reverse charges if you show evidence of good-faith cancellation attempts.

Final takeaway: you have more control than you think

Cancelling iFollow is straightforward if you follow the steps matching your subscription platform and note your renewal date. The most common mistake is waiting too long; cancelling at least 7 days before renewal eliminates nearly all risk. Keep your confirmation email, verify the charge doesn't occur on renewal day, and confirm access has been revoked within 3 days. If iFollow charges you after cancellation, dispute it with your bank immediately-you have the evidence to back your claim. Stopee exists to help consumers cancel subscriptions with confidence, and this guide gives you the clarity and checklists to do it yourself. Whether you're cancelling because you finished the season, found a cheaper option, or simply lost interest, you now know exactly what to do and what to expect. Cancel decisively, document everything, and take control of your streaming budget.