Manage Marquee Tv

How to cancel marquee TV in singapore and protect your rights

What marquee TV is and why you might want to cancel

Marquee TV is a subscription streaming service that specialises in performing arts content, including theatre, dance, opera, ballet and concerts. The platform offers on-demand access across multiple devices, positioning itself as a cultural hub for arts enthusiasts worldwide.

You access Marquee TV through its website or dedicated apps on Apple iOS, Apple TV and Google Play (Android). Third-party platforms like Roku and Amazon devices may also carry the Marquee app, though they operate under their own billing and account systems.

If you've subscribed to Marquee TV but no longer watch the content, or you're tightening your entertainment budget, cancelling is straightforward. At Stopee, we guide you through every step to ensure you cancel without losing money or encountering hidden charges.

Why consumers cancel marquee TV

Common reasons for cancellation include lack of use, overlapping streaming subscriptions, temporary budget constraints or simply discovering the content library doesn't match your interests. Whatever your reason, you have the right to cancel without penalty once your billing cycle completes.

Key facts about marquee TV

Marquee TV operates on a straightforward subscription model with monthly and annual options. The service continues your access until the end of your current billing period, even after you submit a cancellation request. Understanding this timing protects you from unexpected charges and ensures you know exactly when your access ends.

Marquee TV pricing and available plans

Marquee TV offers two main subscription tiers in Singapore, both priced in Singapore dollars (SGD).

Which plan costs less over time

The annual plan saves you approximately S$23.74 per year compared to paying monthly (S$11.98 × 12 = S$143.76 annually). However, if you cancel an annual subscription early, Marquee TV's non-refund policy means you forfeit the remaining balance. Choose monthly if you're unsure about your long-term commitment, or annual only if you plan to use the service for the full 12 months.

What you're paying for

Both plans grant identical access to Marquee TV's entire performing arts library. You can stream in HD quality, download content for offline viewing and watch on multiple devices simultaneously. The only difference is the renewal frequency and total cost.

How to cancel marquee TV step by step

Your cancellation method depends on where you originally subscribed. Stopee recommends identifying your subscription source before starting, as each platform has its own cancellation process and timeline.

Cancel a direct marquee TV website subscription

If you subscribed directly through Marquee TV's website using your credit card or payment method, follow these steps to cancel your account.

1. Visit the Marquee TV website and log in with your email address and password.
   • Go to marqueetv.com and click the login button in the top right corner.
2. Navigate to your Account Settings.
   • Click your profile icon or avatar in the top right.
   • Select "Account Settings" or "My Account" from the dropdown menu.
3. Locate the subscription management section.
   • Look for "Subscription," "Billing" or "Manage Subscription" in the left-hand menu.
4. Select "Cancel Subscription" and confirm your choice.
   • Read the confirmation message carefully. Marquee TV may ask why you're cancelling or offer a retention discount.
   • Click "Confirm Cancellation" or the equivalent button to complete the process.
5. Save your confirmation email.
   • Marquee TV sends a cancellation confirmation to your registered email address.
   • Keep this email for your records in case of billing disputes.

Pro tip: Your subscription remains active until the next renewal date. If you cancelled on the 15th of the month but your billing date is the 28th, you still have full access until the 28th.

Cancel an apple iTunes or apple TV subscription

If you subscribed through Apple's App Store or Apple TV, you must cancel through Apple's system, not through the Marquee TV app.

1. Open the Settings app on your Apple device (iPhone, iPad or Mac).
   • On iPhone or iPad, tap "Settings" on your home screen.
   • On Mac, click the Apple menu and select "System Settings."
2. Tap your name or account at the top.
   • You'll see your Apple ID profile section.
3. Select "Subscriptions."
   • This opens all active subscriptions tied to your Apple ID.
4. Find Marquee TV in the list and tap it.
   • You'll see your renewal date and the next charge amount.
5. Tap "Cancel Subscription" and confirm.
   • Apple asks you to confirm once more. Select "Confirm Cancellation."
6. Verify the cancellation in your email.
   • Apple sends a confirmation to your Apple ID email address.

Warning: Cancelling the Marquee TV app itself does not cancel your subscription. You must follow these steps through Apple's Settings or iTunes to stop billing.

Cancel a google play (Android) subscription

Android users who subscribed through Google Play follow a similar but slightly different process than Apple users.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner of the Play Store home screen.
2. Select "Payments and subscriptions."
   • This shows all active and past subscriptions.
3. Tap "Subscriptions."
   • You'll see Marquee TV listed if you have an active subscription.
4. Select Marquee TV from the list.
   • The details page shows your renewal date and price.
5. Tap "Cancel Subscription."
   • Google Play asks why you're cancelling. Provide feedback or skip.
6. Confirm your cancellation choice.
   • Tap the final confirmation button to stop future charges.

Pro tip: If Google Play offers a special retention offer (like a discounted renewal), decide carefully. You can always resubscribe later if you change your mind, but accepting credits extends your cancellation date.

Cancel through roku, amazon or other third-party platforms

If you subscribed to Marquee TV through Roku, Amazon Prime Video Channels or another third-party platform, you cancel through that provider's system.

1. Log into your Roku, Amazon or third-party account on the device or website where you subscribed.
   • Go to your account settings or subscriptions management page.
2. Find your active subscriptions or channels.
   • Look for "Manage Subscriptions," "Active Services" or "Channels."
3. Locate Marquee TV in the list.
   • The subscription details page shows your next renewal date.
4. Select "Cancel," "Remove" or "Manage Subscription."
   • Follow that platform's confirmation prompts to complete the cancellation.
5. Confirm the cancellation in your email.
   • Both the third-party platform and Marquee TV may send confirmation emails.

Each platform has slightly different wording and menu locations, but the overall process remains consistent. If you're unsure which platform you subscribed through, check your credit card or bank statement for the original charge description.

What happens to your account after you cancel

Cancelling Marquee TV doesn't immediately remove your access, and understanding the post-cancellation timeline protects you from surprises.

Your access period and final billing date

When you cancel Marquee TV, your subscription remains active until the end of your current billing cycle. If you subscribed monthly on the 1st of each month and cancel on the 15th, you retain full access until the 1st of the following month. No additional charge occurs if you cancelled before your renewal date.

You can continue watching all content-including downloading for offline viewing-until midnight on your final day of access. After that date passes, attempting to play any content triggers a login prompt or paywall message.

Your account data and re-subscription

Marquee TV keeps your account on file indefinitely, even after cancellation. Your watch history, saved content and personalised recommendations remain stored. If you decide to resubscribe in future, you log in with the same email and password, and your profile returns exactly as you left it.

You do not need to create a new account, and Marquee TV doesn't charge any reactivation fee. Simply log back in and select a new subscription plan whenever you're ready.

Updating your payment information

If your credit card expires or you need to change your payment method before your cancellation takes effect, you can update this through Account Settings. Log in, go to Billing, and add a new payment method. This prevents any billing errors or declined payment notices during your final billing cycle.

Marquee TV refund policy and what you need to know

Marquee TV's published policy states that all transactions are non-refundable. Once you pay for a subscription period, that payment cannot be reversed, even if you cancel before the renewal date arrives.

Non-refundable policy in detail

Marquee TV does not offer pro-rata refunds for partial months or early cancellation within your billing cycle. If you paid S$11.98 for a monthly subscription and cancel after one week, you cannot reclaim the S$11.98. The service continues until your renewal date, and that's the extent of your protection under Marquee TV's terms.

The same applies to annual subscribers. If you pay S$119.98 for 12 months and cancel after two months, Marquee TV retains the full S$119.98, and you lose access to the remaining 10 months of service.

Exceptions: third-party platform refunds

If you subscribed through Apple, Google Play, Roku or Amazon, those platforms have their own refund policies that may override Marquee TV's position. Apple and Google, for example, offer a limited refund window if you request one within a specific timeframe after subscription.

• Apple: You can request a refund up to 14 days after purchase through iTunes. Log into your Apple ID, go to Purchase History, select the Marquee TV charge and tap "Report a Problem." Choose "I would like a refund for this item."
• Google Play: Google allows refunds within 48 hours of purchase. Go to Google Play Store, tap your profile icon, select "Payments and subscriptions," then "Subscriptions," select Marquee TV and tap "Cancel subscription." Google may offer a refund option if you cancel before the 48-hour window closes.
• Roku and Amazon: Check each platform's specific refund policy. Roku typically follows a 14-day refund window for certain subscriptions, while Amazon Prime Video Channels subscriptions may be refundable within 7 to 14 days.

Pro tip: If you subscribed through a third-party platform and want a refund, contact that platform first, not Marquee TV. The third-party provider controls the refund decision and process.

When to dispute a charge

If Marquee TV continues charging you after you submitted a valid cancellation request, this may constitute an unfair billing practice. Document the cancellation confirmation email, your cancellation date and the unauthorised charges. Contact Stopee for guidance on disputing the charge with your bank or payment provider.

Your consumer rights in singapore

Singapore consumers enjoy statutory protections that extend beyond a company's published terms. Stopee encourages you to understand these rights, as they may apply even if Marquee TV's policy appears to prohibit refunds.

The consumer protection (Fair trading) act

The Consumer Protection (Fair Trading) Act is Singapore's primary consumer protection law. It prohibits unfair and misleading conduct in trade and commerce. If Marquee TV engages in deceptive billing practices, hidden charges or fails to honour a cancellation request, you may have grounds to lodge a complaint with the Consumers Association of Singapore (CASE).

The Act also protects you against unfair contract terms. If Marquee TV's non-refund policy is deemed unfair or unconscionable-particularly if the service fails to deliver promised content or stops functioning-a regulator or court may override that term and award you a refund.

Distance selling and cooling-off rights

Singapore's Consumer Protection (Distance Contracts) Regulations grant you a statutory cooling-off period for distance contracts (including online subscriptions). This means you may have up to 14 days to cancel a subscription and receive a refund, even if the provider's terms forbid it.

Marquee TV's published Help Center does not explicitly acknowledge this 14-day right, which suggests either an oversight or a claim that the regulation doesn't apply. Stopee recommends testing this by requesting a refund within 14 days of your first subscription charge. If Marquee TV refuses, escalate to CASE.

Escalation through CASE

If Marquee TV refuses a legitimate refund request, you can lodge a complaint with the Consumers Association of Singapore. CASE provides free mediation and dispute resolution for consumer complaints. Visit case.org.sg, fill out the online complaint form and submit documentation of your subscription, cancellation and any unauthorised charges.

CASE can compel Marquee TV to respond and may pressure the company to refund your money. This is a powerful tool and costs you nothing.

Common mistakes to avoid when cancelling marquee TV

Cancelling a streaming service seems simple, but many users make costly errors that result in unwanted charges or loss of refund rights. We'll walk you through the pitfalls so you cancel cleanly and protect your money.

Deleting the app instead of cancelling the subscription

The most common mistake is deleting the Marquee TV app from your phone or device and assuming your subscription stops. Deleting the app has no effect on your subscription or billing. Your payment method continues to be charged every month or year, and you'll eventually discover phantom charges on your credit card statement.

Always cancel through the official cancellation process (Marquee's website, Apple, Google Play or your third-party platform). Deleting the app is an optional cleanup step you can do after confirming your cancellation.

Confusing your cancellation confirmation with access loss

After you cancel, Marquee TV sends a confirmation email stating your subscription will end on a specific date. Many users misread this and think they lose access immediately. In reality, you keep full access until that end date. This confusion causes unnecessary stress and sometimes prompts users to resubscribe out of panic.

Read your confirmation email carefully. It will state exactly when your access ends. Mark that date in your calendar and don't worry-you can watch until then.

Failing to save your confirmation email

Without a cancellation confirmation, you have no proof you cancelled if Marquee TV continues charging you. If a dispute arises, your credit card company or bank will ask for evidence. Screenshot or forward your confirmation email to yourself and save it in a folder labelled "Subscriptions" or similar.

This simple step has resolved thousands of billing disputes for Stopee users.

Cancelling during a promotional trial or free period

If you're on a free trial or promotional rate, confirm when that trial ends. Cancelling too early forfeits the free period and may trigger immediate charges. Cancelling too late means you'll be charged the regular rate. Note your trial end date and cancel just before that date arrives if you don't want the service.

Forgetting to update payment information after a card expires

If your credit card expires before your cancellation date arrives, update your payment method in Account Settings. If you don't, Marquee TV attempts to charge a card that no longer works. A declined charge might trigger late fees or account suspension, and you'll lose access before your intended cancellation date. A successful charge on a card you wanted to retire means unwanted billing continues.

A final checklist before you cancel marquee TV

Use this checklist to ensure you cancel correctly and avoid common pitfalls.

Key facts about marquee TV cancellation summarised

Here's a quick reference table covering the essentials of Marquee TV cancellation.

Contact details for cancellation issues

If you encounter problems cancelling Marquee TV or believe you've been wrongly charged, Stopee recommends gathering this information before reaching out.

Direct contact with marquee TV

Marquee TV does not publish a dedicated Singapore address for cancellation notifications. The company operates primarily online through its website support and Help Centre. For billing or cancellation issues, visit marqueetv.com and look for a "Contact Us" or "Help" section.

Escalating to regulators

If Marquee TV does not respond to your cancellation or refund request within 14 days, escalate to the Consumers Association of Singapore (CASE). CASE is the authorised consumer complaint body in Singapore and can force Marquee TV to address your grievance.

• CASE contact: Visit case.org.sg or call (65) 6100 0315
• Address: 1 Sophia Road, Singapore 228149
• Operating hours: Monday to Friday, 9am to 5.30pm (closed weekends and public holidays)

Disputing charges with your bank

If Marquee TV continues charging you after a valid cancellation, contact your bank or credit card provider immediately. Report the charge as unauthorised and request a chargeback. Provide your cancellation confirmation email as evidence. Most banks reverse fraudulent or unauthorised charges within 30 days.

How stopee can help you cancel with confidence

Cancelling a subscription should never feel complicated or risky. Stopee has helped thousands of consumers cancel Marquee TV and other services without losing money or encountering billing surprises. Our step-by-step guides, consumer law expertise and escalation support ensure you cancel on your terms, fully confident in your rights.

Visit Stopee today to access cancellation guides for hundreds of services, consumer protection resources and direct support when you need it. Your money, your control.