Manage Marquee
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Marquee: Step-by-Step Guide
How to cancel marquee TV in singapore and protect your streaming rights
What is marquee TV and why you might cancel
Marquee TV is a global streaming platform dedicated to performing arts - opera, ballet, theatre, dance, and documentaries delivered on-demand through web and mobile apps. If you are in Singapore, you can subscribe through the Apple App Store at monthly or annual rates, with automatic renewal until you cancel.
You might decide to cancel for several reasons: you have caught up on content, the subscription no longer fits your budget, or you prefer other streaming services. Whatever your reason, Stopee is here to walk you through the process clearly and help you avoid billing traps that catch many users.
Who should read this guide
This guide is for anyone in Singapore who holds an active Marquee TV subscription through the Apple App Store and wants to cancel their recurring charges. We also cover your consumer rights under Singapore law, refund policies, and what happens to your account after cancellation.
What stopee covers in this guide
You will learn step-by-step how to cancel your subscription, understand your access timeline after cancellation, review pricing and billing details, and discover your legal protections under the Consumer Protection (Fair Trading) Act. We also flag common mistakes that delay cancellations and cost you extra billing cycles.
Marquee TV pricing and subscription plans in singapore
Marquee TV offers two subscription tiers through the Apple App Store, both renewing automatically until you cancel.
| Plan | Price (SGD) | Renewal period | Content access |
|---|---|---|---|
| Monthly subscription | S$11.98 | Monthly (auto-renews) | Unlimited on-demand performing arts, opera, ballet, theatre, dance, documentaries |
| Annual subscription | S$119.98 | Annual (auto-renews) | Unlimited on-demand performing arts, opera, ballet, theatre, dance, documentaries |
Pro tip: The annual plan costs approximately S$10 per month if spread across 12 months, making it the better value - but cancelling an annual subscription still locks you into the full year of charges.
How billing works for marquee TV
When you subscribe via the Apple App Store, your payment method is stored in your Apple ID account. Charges occur automatically on your chosen renewal date (monthly or annually). Marquee TV does not process refunds for partial subscription periods; instead, cancellation stops future charges while allowing you to keep access until your current paid period ends.
Many subscribers do not realise they are enrolled in auto-renewal until they see an unexpected charge. Stopee recommends checking your Apple ID billing history regularly to catch unwanted renewals early.
How to cancel marquee TV on the apple app store
Cancelling your Marquee TV subscription is straightforward because you manage it through Apple's App Store, not directly with Marquee TV. Follow these steps to stop automatic charges immediately.
Step-by-step cancellation process
- Open the Apple App Store app on your iPhone, iPad, or Mac device.
- If you use Android, Marquee TV subscriptions are managed through Google Play, and you should follow Google Play Store cancellation steps instead.
- Tap or click your profile icon in the top right corner of the screen.
- On Mac, select your user account icon in the top right.
- Select "Subscriptions" from the menu.
- You will see a list of all active and cancelled subscriptions linked to your Apple ID.
- Find "Marquee" or "Marquee TV" in your subscriptions list and tap on it.
- If you do not see it, your subscription may already be cancelled or expired.
- Tap "Cancel Subscription" or "Edit" and then "Cancel" depending on your iOS version.
- iOS 16.1 and later: tap "Cancel Subscription."
- Older iOS versions: swipe left on the subscription and tap "Edit" or "Delete."
- Confirm the cancellation when prompted.
- You will see a confirmation message stating when your access ends (typically at the next renewal date).
- Save or screenshot the confirmation screen as proof of cancellation.
- Apple will also send a confirmation email to your registered Apple ID address within minutes.
Warning: Do not assume your subscription is cancelled just because you stopped watching. Apple requires you to actively cancel through the App Store subscriptions menu, not by deleting the app or stopping payments.
If you subscribed through google play store
Android users who subscribed to Marquee TV through Google Play Store must cancel there instead:
- Open Google Play Store on your Android device or visit play.google.com on a web browser.
- Tap or click your profile icon in the top right.
- Select "Payments and subscriptions" then "Subscriptions."
- Find "Marquee TV" and tap or click it.
- Select "Cancel subscription" and confirm.
- Check your email for a cancellation confirmation from Google.
Common cancellation mistakes to avoid
We understand cancelling a subscription feels like paperwork - but these traps catch many users and lead to unexpected charges:
- Mistake 1: Deleting the app without cancelling the subscription. Removing Marquee TV from your device does not stop billing. You must cancel through the App Store or Google Play Store explicitly.
- Mistake 2: Cancelling your payment method instead of the subscription. If you block or remove your credit card, Apple may retry the charge repeatedly, triggering overdraft fees or fraud holds. Cancel the subscription first, then update your payment method.
- Mistake 3: Not confirming the cancellation date. When you cancel, Apple tells you exactly when your access ends (usually at the next renewal date). Write this date down or take a screenshot. If you are charged after this date, you have proof of cancellation for a refund dispute.
- Mistake 4: Losing your confirmation email. Apple sends cancellation confirmation to your registered email address. File it safely - you may need it to dispute a charge with Apple or your bank.
What happens after you cancel marquee TV
Cancelling your Marquee TV subscription stops future charges, but your experience on the platform changes in specific ways. Understanding the timeline helps you plan your viewing.
Your access timeline after cancellation
When you cancel Marquee TV, your access continues uninterrupted until the end of your current billing period. If you are on a monthly subscription and cancel on the 15th of the month, you keep access until the 15th of the following month. You do not lose access mid-month.
On the renewal date, your account becomes inactive. You can no longer stream content, and the Marquee TV app may show a message prompting you to resubscribe. However, your account data, viewing history, and preferences remain stored in Marquee TV's system.
What happens to your account and data
Cancelling your Marquee TV subscription does not automatically delete your account. Your profile, watch history, and saved content preferences remain accessible if you resubscribe later. This is helpful if you plan to return, but it also means Marquee TV retains your data.
If you want full account deletion and data removal, you must contact Marquee TV support separately. Stopee recommends using the official Marquee TV FAQ or the app store support channels to request account deletion, as this creates a documented trail if a dispute arises later.
Refund policy for marquee TV in singapore
Understanding what you can and cannot get refunded is critical before you cancel. Marquee TV's refund policy is tied to the Apple App Store's rules in Singapore.
Refunds for active subscriptions
Marquee TV does not issue partial refunds for cancelled subscriptions. Once your subscription period has begun, you have paid in full for that month or year, and you cannot recover unused days. This is standard for streaming services globally.
For example, if you subscribed on the 1st of the month at S$11.98 and cancel on the 20th, you cannot claim a refund for the remaining 10 days. Your S$11.98 is consumed for the full billing period.
Exceptions: when you may claim a refund
You have stronger grounds for a refund under Singapore's Consumer Protection (Fair Trading) Act if:
- You were charged after you successfully cancelled your subscription (a billing error).
- Marquee TV failed to deliver the service (persistent technical issues preventing you from watching content).
- You subscribed via a misleading advertisement or dark pattern (e.g., unclear auto-renewal terms at signup).
- The charge was unauthorised (someone else used your account without permission).
In these cases, you can request a refund from Apple through the App Store, and Apple will escalate to Marquee TV or reverse the charge directly to your payment method.
How to claim a refund from apple
- Visit reportaproblem.apple.com using a web browser or open the App Store app and navigate to your purchase history.
- Find the Marquee TV charge you want to dispute and select "Report a problem."
- Choose the reason: "I was charged in error," "I did not recognise this charge," or "The app or service did not work as described."
- Describe your issue clearly, including dates, amounts, and what went wrong (e.g., "I cancelled my subscription on 5 January but was charged again on 5 February").
- Submit the report and wait for Apple's response, usually within 3 to 5 business days.
- If Apple agrees, they will refund your payment method directly.
Pro tip: Keep all cancellation confirmation emails and screenshots. These are your evidence. If Apple declines your refund, Stopee recommends escalating to the Consumers Association of Singapore (CASE) with your evidence, as they can negotiate on your behalf under consumer protection law.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act gives you specific rights when dealing with subscription services like Marquee TV. Knowing these protections empowers you to fight unfair billing.
Key consumer protections for subscriptions
Under the Consumer Protection (Fair Trading) Act, traders (including Marquee TV and Apple) must provide clear, accurate information about auto-renewal terms before you subscribe. They must also make cancellation easy and not charge you after cancellation.
If Marquee TV or Apple violates these rules - for example, by burying auto-renewal terms in tiny text or making cancellation deliberately difficult - you have the right to claim a refund and report the breach to the Consumers Association of Singapore (CASE).
Additionally, if you are charged without authorisation or after you cancelled, you can dispute the charge with your credit card company or bank, and they will often reverse it within 30 to 90 days.
Escalation: when to contact CASE
If Marquee TV or Apple refuses your refund claim and you believe they have broken consumer law, contact CASE:
- CASE website: www.case.org.sg
- Phone: +65 6100 0315
- Email: enquiry@case.org.sg
Bring your cancellation confirmation, proof of the disputed charge, and any correspondence with Apple or Marquee TV. CASE will mediate the dispute for free and escalate if needed. Stopee recommends filing a CASE complaint if a company refuses to refund an unauthorised charge - it is often faster than going to court and carries real weight.
Marquee TV cancellation checklist
Before you hit cancel, use this checklist to ensure you do not miss any steps or create billing problems later.
| Step | Action | Status |
|---|---|---|
| 1. Verify your subscription | Open Apple App Store, go to Subscriptions, confirm Marquee TV is active | [ ] Done |
| 2. Note your renewal date | Screenshot or write down the exact date you will be charged next (e.g., "5 February 2025") | [ ] Done |
| 3. Download your data | If you want your watch history, take screenshots or export playlists before cancelling | [ ] Done |
| 4. Cancel the subscription | Open Subscriptions, select Marquee TV, tap Cancel Subscription, confirm | [ ] Done |
| 5. Capture proof | Screenshot the cancellation confirmation screen and save the confirmation email | [ ] Done |
| 6. Verify the charge stops | Check your Apple ID billing history on the renewal date to confirm no new charge appears | [ ] Done |
Should you cancel or keep your marquee TV subscription
Before you cancel, ask yourself whether Marquee TV still delivers value. This section helps you decide.
Reasons to keep your marquee TV subscription
- You watch live or on-demand performing arts regularly (opera, ballet, theatre, dance).
- You value curated, ad-free content over free streaming platforms with lower quality or interruptions.
- You attend live performances and want behind-the-scenes or archival content at home.
- The annual plan (S$119.98) spreads to under S$10 per month, which is competitive with other art-focused streaming services.
Reasons to cancel your marquee TV subscription
- You have exhausted the library or your taste in performing arts has changed.
- S$11.98 per month (or S$119.98 annually) no longer fits your entertainment budget.
- You prefer other streaming services (Netflix, YouTube, Disney+) for general entertainment.
- Technical issues (buffering, crashes, poor app design) make the service frustrating to use.
- You rarely use the app and forget you are paying for it each month.
If you fall into the second category, Stopee strongly encourages you to cancel now. Subscriptions are designed to be easy to start but hard to quit, and every month you forget costs you more money.
Common questions about cancelling marquee TV
Can i cancel mid-month without losing access
Yes. When you cancel Marquee TV, your access continues until the end of the current paid period. If you cancel on the 15th of a monthly subscription, you keep streaming until the renewal date (usually the 15th of the next month). You do not lose access immediately.
Will cancelling delete my account
No. Cancelling the subscription only stops automatic renewals. Your account, watch history, and profile remain in Marquee TV's system. If you want full account deletion, you must contact Marquee TV support separately after cancelling.
Can i get a refund if i cancell today but my renewal is next month
No. Marquee TV does not refund unused days of an active subscription period. If you are one week into a monthly subscription and cancel, you do not recover the pro-rata cost for the remaining three weeks. Your full S$11.98 (or equivalent annual cost) is consumed for that period.
What if i am charged after i cancelled
Contact Apple immediately through reportaproblem.apple.com and file a dispute. Include your cancellation confirmation as proof. Apple will usually refund unauthorised post-cancellation charges within 3 to 5 business days. If Apple refuses, escalate to CASE (Consumers Association of Singapore) with your evidence.
Can i cancel if i subscribed through the website instead of the app
If you subscribed directly through the Marquee TV website (not through Apple or Google), cancellation may be different. Contact Marquee TV support or check their FAQ page for web subscription cancellation steps. Stopee recommends verifying where your subscription originates before attempting to cancel.
Why stopee can help you stay in control
Cancelling a streaming subscription sounds simple, but the process is deliberately complicated by app stores and service providers. Hidden auto-renewal terms, unclear cancellation buttons, and unexpected post-cancellation charges catch thousands of Singapore consumers every year, costing them money and frustration.
This is why Stopee exists. Stopee provides clear, step-by-step guidance on cancelling any subscription, flags the dark patterns companies use to trap you, and explains your consumer rights under Singapore law. We also link you to CASE and other authorities if a company refuses to honour your cancellation or refund claim.
Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take back control of their billing. Whether you are cancelling Marquee TV, Netflix, a gym membership, or any other recurring service, Stopee gives you the knowledge and confidence to do it right the first time.
Your money is yours to spend. Do not let forgotten subscriptions drain your account.
Contact details and next steps
Marquee TV support and cancellation resources
- Marquee TV FAQ: Visit the official Marquee TV help centre for subscription and account questions.
- Apple App Store support: Go to support.apple.com or open the App Store app to contact Apple directly about your subscription or refund.
- Google Play Store support: Visit support.google.com/googleplay if you subscribed on Android.
Consumer protection and refund escalation
- Consumers Association of Singapore (CASE): www.case.org.sg | Phone: +65 6100 0315 | Email: enquiry@case.org.sg. File a complaint if you are charged after cancellation or if a company refuses a legitimate refund claim.
- Your credit card issuer or bank: Dispute any unauthorised charge directly with your bank within 30 to 90 days. Banks often reverse disputed subscription charges without lengthy investigation.
- Stopee.com: Visit Stopee for guides on cancelling any subscription service in Singapore, detailed refund strategies, and updates on consumer rights.
You now have everything you need to cancel Marquee TV confidently, protect yourself from unexpected charges, and claim a refund if something goes wrong. Start with the step-by-step cancellation process above, save your confirmation emails, and verify the charge stops on your renewal date. If you encounter any resistance, Stopee and CASE are here to back you up.