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How to cancel ultra VPN in singapore: your step-by-step guide to getting your money back

What is ultra VPN and why you might want to cancel

Ultra VPN is a subscription-based virtual private network service designed to encrypt your internet traffic, mask your location, and protect your online privacy across multiple devices. You download the app, subscribe monthly or annually, and gain access to encrypted servers in various locations worldwide.

The service runs on a recurring billing model, which means your payment renews automatically unless you actively cancel. Many users in Singapore subscribe expecting full value but later discover the service doesn't meet their needs, conflicts with streaming platforms, or simply costs more than they're willing to spend. If you're reading this, you've likely decided Ultra VPN no longer fits your budget or requirements.

The good news: cancelling is straightforward once you know which method applies to you. At Stopee, we help thousands of consumers escape unwanted subscriptions every month, and we'll walk you through exactly how to do it.

Key features of ultra VPN

Ultra VPN typically includes multiple server locations, encryption for all your traffic, and the ability to unblock geo-restricted content. The service advertises 24/7 live chat and email support, though availability varies depending on where you purchased the subscription.

The app works on iOS, Android, macOS, and Windows, so you can protect your connection across phones, tablets, and computers.

Why cancellation matters in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you as a buyer. When you cancel, you have the right to stop future charges and, under certain conditions, claim a refund. Understanding your cancellation options means you avoid accidental overcharges and keep control of your spending.

Pricing, plans and billing cycles

Ultra VPN pricing varies depending on your billing cycle and where you purchased the subscription. Here's what you can expect to pay in Singapore dollars.

Current pricing options

Important pricing notes

These prices are estimated conversions from USD and may shift based on currency fluctuations, regional App Store pricing, promotional discounts, and applicable taxes. If you purchased through Apple App Store or Google Play, you'll see different pricing depending on regional markups.

Your actual renewal date depends on when you first signed up, not when you cancel. If you signed up on the 15th of any month, your renewal date is always the 15th. Knowing this helps you time your cancellation to avoid accidental charges.

Where you can cancel ultra VPN and what method applies to you

Your cancellation route depends entirely on where you bought your subscription. Ultra VPN operates through three separate payment channels, and each has its own cancellation process. Stopee recommends identifying your purchase method first before you proceed.

Cancellation methods by purchase channel

You purchased Ultra VPN through one of three channels: the official Ultra VPN website (direct billing), Apple App Store, or Google Play Store. Each channel processes cancellations independently, and you must cancel through the same channel where you bought your subscription.

If you're unsure which method you used, check your payment confirmation email or look at your bank or credit card statement. The merchant name will tell you instantly: "Ultra VPN" or "UltraVPN" means direct website purchase; "Apple iTunes" or similar indicates App Store; "Google Play" or "Google *" indicates Google Play.

How to cancel ultra VPN: step-by-step for each platform

Follow the exact steps for the platform where you subscribed. Each method is quick, but the process differs significantly between channels.

Cancel ultra VPN via the official website (direct purchases)

If you signed up directly on Ultra VPN's website and paid by credit card or PayPal, use this method.

1. Go to the Ultra VPN website and log into your account dashboard with your email and password.
   • If you've forgotten your password, use the "Forgot Password?" link to reset it.
   • Write down your login details once you've regained access.
2. Navigate to your subscription or account settings menu (usually labelled "My Subscription," "Billing," or "Account").
   • This is typically in your user profile menu, top-right of the dashboard.
3. Locate the "Cancel Subscription" button and click it.
   • Warning: Do not close the page or refresh during this process.
4. Follow any confirmation prompts. The system may ask why you're leaving; you can skip this or provide feedback.
   • Your feedback helps Ultra VPN improve, but it's optional.
5. Confirm your cancellation when prompted. You should receive a confirmation email within minutes.
   • Pro tip: Screenshot the confirmation page or save the confirmation email in a folder. You'll need this if you need to dispute a future charge.
6. If you don't see a "Cancel" button, or if the website won't process your request, email Support@UltraVPN.com with your account email, account username, and a clear request to cancel immediately.
   • Include your preferred payment method for any refund (original card, bank account, or PayPal).
   • Expect a response within 24 to 48 hours.

What happens after you cancel via the website: Your service remains active until the end of your current billing period. Future automatic charges stop immediately, but you keep access to all Ultra VPN features until your paid period expires. For example, if you paid for an annual subscription on 1 January 2024 and cancel on 15 June 2024, your access continues until 31 December 2024, and you won't be charged again.

Cancel ultra VPN via apple app store (iOS and macOS)

If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, cancel directly in Apple's settings.

1. Open the Settings app on your Apple device (iPhone, iPad, or Mac).
   • On macOS, open System Preferences instead.
2. Tap or click your name at the top of the Settings menu.
   • On older iPhones, this may be under "iCloud" instead of your name.
3. Select "Subscriptions" (or "iTunes and App Store").
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find "Ultra VPN" or "UltraVPN" in the list and tap it.
   • If you don't see it, scroll down or check under "Expired Subscriptions" if you've already cancelled.
5. Tap "Cancel Subscription."
   • A final confirmation message appears; tap "Confirm" to proceed.
6. You'll immediately see "Cancellation Confirmed" and a refund eligibility notice.
   • Pro tip: Take a screenshot showing the cancellation date. This proves you cancelled on time if you later claim a refund.

Critical note: Apple, not Ultra VPN, controls App Store cancellations and refunds. Ultra VPN has no ability to cancel or refund App Store subscriptions on your behalf. If you contact Ultra VPN support asking them to cancel your App Store subscription, they cannot help you directly.

Cancel ultra VPN via google play store (Android)

If you subscribed through Google Play on an Android phone or tablet, cancel through the Google Play app or website.

1. Open the Google Play Store app on your Android device.
   • Alternatively, go to play.google.com on any web browser.
2. Tap your profile icon (top-right corner).
   • On the website, click "Account" in the top-right menu.
3. Select "Subscriptions" or "Payments and subscriptions."
   • You'll see all active subscriptions linked to your Google account.
4. Find "Ultra VPN" in the list and tap it.
   • If you don't see it immediately, use the search function or scroll through "Active subscriptions."
5. Tap "Cancel subscription."
   • Google Play may ask why you're cancelling; this is optional feedback and doesn't affect your cancellation.
6. Confirm your cancellation by tapping "Yes, cancel" or similar.
   • You'll receive an email confirmation from Google Play within minutes.
7. If you encounter errors or cannot locate the cancellation option, visit the Ultra VPN Help Center or email Support@UltraVPN.com with your Google order number (visible in Google Play receipts) and the email address tied to your Google account.
   • Ultra VPN can escalate your issue to Google Play on your behalf, but cannot cancel directly.
   • Provide as much detail as possible: order number, subscription start date, and any error messages you saw.

What happens after you cancel via Google Play: Your subscription ends at the end of your current billing period, exactly as with the App Store. Google Play processes all cancellations and refunds; Ultra VPN does not control these.

Will you get a refund after cancelling ultra VPN?

Refunds depend on your purchase channel and how quickly you request them. Stopee strongly recommends requesting a refund within the eligible window, as many users miss the deadline and forfeit legitimate claims.

Refund policy for direct website purchases

Ultra VPN offers a 30-day money-back guarantee on direct website subscriptions. If you purchased through Ultra VPN's website and request a refund within 30 days of your purchase date, you're entitled to a full refund of your subscription fee.

To claim your refund, email Support@UltraVPN.com with your account email, subscription order number (from your receipt), and a clear refund request. Explain briefly why you want a refund, though you're not required to justify your decision. Ultra VPN typically processes refunds within 5 to 7 business days, crediting your original payment method (credit card, debit card, or PayPal account).

Pro tip: If you purchased more than 30 days ago but the service genuinely didn't work (connection failures, apps crashing, servers constantly overloaded), contact support anyway. Refunds after 30 days are at Ultra VPN's discretion, but they may approve yours if you provide clear evidence of the problem (screenshots, error logs, service downtime receipts).

Pro-rata refunds: If you paid for an annual plan and cancel mid-year, you might receive a partial refund for the unused portion. This is not guaranteed by Ultra VPN's standard policy, but support may approve it if you ask within a reasonable timeframe and provide a clear reason.

Refund policy for apple app store purchases

Apple handles all App Store refunds directly. Ultra VPN cannot issue refunds for App Store subscriptions under any circumstances.

To request a refund, visit reportaproblem.apple.com, log in with your Apple ID, find your Ultra VPN charge, and click "Report a Problem." Select "I would like a refund for this purchase" and explain briefly why (technical issues, didn't use the service, unexpected renewal, etc.). Apple typically approves refunds if you request them within 14 days of purchase, though longer windows are possible if you provide a compelling reason.

You'll receive Apple's decision by email within 24 to 48 hours. If approved, the refund appears back on your original payment method within 3 to 5 business days.

Refund policy for google play store purchases

Google Play processes all refunds for Google Play subscriptions. Ultra VPN cannot issue refunds for Google Play purchases.

To request a refund, go to play.google.com, navigate to "My Subscriptions," find Ultra VPN, and tap "Report a problem." Explain why you want a refund (e.g., "Service didn't meet expectations," "Unexpected charge," "Technical issues"). Google typically approves refunds within 48 hours if you request them within 14 days of your initial charge or most recent renewal.

Once approved, the refund returns to your Google Play balance or original payment method within a few business days.

Your consumer rights when cancelling in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you strong legal protections. Understanding these rights ensures you can hold Ultra VPN accountable if they breach the cancellation process or refuse to stop charging you.

What the law protects you for

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription within a reasonable period and without penalty, as long as cancellation terms are clearly disclosed at the point of purchase. If Ultra VPN's cancellation process is deliberately hidden, confusing, or made artificially difficult, this breaches fair trading standards.

Additionally, if Ultra VPN continues charging you after you've cancelled, or if they claim they never received your cancellation request without evidence, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Ministry of Trade and Industry.

If you paid by credit card or debit card, your card issuer (DBS, OCBC, UOB, Maybank, etc.) can also investigate and reverse fraudulent or unauthorised charges under Mastercard and Visa dispute rules.

What to do if ultra VPN refuses to cancel or refund

First, gather all evidence: your cancellation confirmation email, screenshots of the cancellation page, your payment receipts, and any correspondence with Ultra VPN support. If Ultra VPN refuses to acknowledge your cancellation or continues to charge you beyond the agreed date, take these steps.

1. Send a formal cancellation letter to Support@UltraVPN.com, referencing your previous cancellation request and the date you submitted it.
   • Use clear, professional language: "I formally request cancellation of my subscription, effective immediately. No further charges should apply."
   • Include your account email, order numbers, and a copy of your cancellation confirmation.
   • Ask for written confirmation of the cancellation and a refund for any charges after your cancellation date.
   • Set a deadline: "Please respond within 7 days with confirmation."
2. Contact your bank or card issuer if Ultra VPN charges you again after cancellation.
   • File a dispute for "unauthorised charge" or "billing error."
   • Provide your cancellation confirmation and the proof of the unwanted charge.
   • Your bank investigates and may reverse the charge permanently.
3. Lodge a complaint with CASE (Consumers Association of Singapore) if Ultra VPN ignores your cancellation request.
   • Go to case.org.sg or call 6100 0315.
   • Provide all documentation: cancellation request, Ultra VPN's response (or lack thereof), payment evidence, and your attempts to resolve the issue.
   • CASE mediates between you and Ultra VPN at no cost to you.
4. Escalate to the Ministry of Trade and Industry if CASE mediation fails.
   • File a complaint under the Consumer Protection (Fair Trading) Act.
   • This is a formal regulatory process and may result in Ultra VPN being fined or ordered to refund you.

Pro tip: Many companies, including VPN providers, bank on users giving up after the first "no." Don't. Stopee has helped thousands of consumers win refunds by escalating through CASE and regulators. You have legal backing in Singapore.

What happens after you cancel ultra VPN

Cancellation is only half the battle; understanding what happens next prevents confusion and ensures you're not charged again. We at Stopee want you to know exactly what to expect.

Service access during the notice period

Once you cancel, your Ultra VPN subscription remains active until the end of your current billing period. If you're on a monthly plan and cancel on the 10th of any month, your service works until the end of that month. On an annual plan, you retain full access for another 12 months from your renewal date, even though no future charges will apply.

This grace period is intentional: you've already paid for the period, so the company allows you to use what you've purchased. Some users actually wait until the end of the billing cycle to cancel, maximizing the value they've paid for.

Account reactivation and data retention

Your Ultra VPN account login credentials remain valid after cancellation, unless you explicitly delete your account. If you change your mind in the future, you can reactivate your subscription by logging back in and resuming a paid plan without creating a new account.

Ultra VPN's data retention policy is unclear in most user agreements. If you want to know exactly how long they keep your connection logs, IP address records, or personal data, contact Support@UltraVPN.com directly and request a copy of their data retention statement. Under Singapore's Personal Data Protection Act (PDPA), they must provide this information within 30 days.

If you're concerned about data privacy after cancellation, you may also request account deletion. Email support with a clear request to delete your account and all associated data. Ultra VPN should process this within 30 days and confirm deletion in writing.

Stopping future notifications

After cancellation, Ultra VPN may send you promotional emails encouraging you to resubscribe. If you don't want these emails, look for an unsubscribe link at the bottom of each email and click it. Alternatively, email Support@UltraVPN.com and request removal from their marketing list.

If they continue emailing you after you've unsubscribed, that's a breach of Singapore's PDPA, and you can lodge a complaint with the Personal Data Protection Commission (PDPC).

Common mistakes to avoid when cancelling ultra VPN

Cancelling seems simple, but small errors can delay your cancellation, cause unwanted charges, or forfeit your refund eligibility. We've seen countless users make these preventable mistakes, so we're sharing them here.

Mistake 1: cancelling in the wrong place

The biggest error Stopee sees is users cancelling their Ultra VPN app subscription instead of their actual subscription. Deleting the app, logging out, or cancelling within the VPN app itself does not cancel your billing. Your payment method keeps charging you monthly, and the company keeps renewing your subscription until you cancel through the correct channel (website, App Store, or Google Play).

Always cancel through the payment channel where you bought the subscription, not through the VPN app itself.

Mistake 2: missing the 30-day refund window

Ultra VPN's money-back guarantee expires 30 days after purchase. If you cancel on day 31 for a direct website subscription, you forfeit the refund, even if the service never worked. Mark your refund deadline on your phone calendar and submit your refund request with at least 3 days to spare.

Mistake 3: not keeping your cancellation confirmation

If Ultra VPN charges you again after you've cancelled, your cancellation confirmation is your only proof that you ended the subscription. Without it, the company can claim they never received your request. Screenshot your confirmation page and save the confirmation email. Store both in a dedicated folder on your computer or phone.

Mistake 4: assuming your service stops immediately

Many users cancel and then assume they've lost access. You haven't. Your service remains active until your billing period ends. If you actually want to stop using the VPN right away, delete the app after cancelling, but know that your access continues if you reinstall it later.

Mistake 5: not contacting support if the website doesn't show a cancel button

Some users' accounts don't display a cancellation option in the dashboard due to bugs, outdated browsers, or account issues. If you can't find a "Cancel" button, don't assume cancellation is impossible. Email Support@UltraVPN.com immediately with your account details and a clear cancellation request. Support can cancel for you on the backend within 24 hours.

Checklist: before, during, and after cancellation

Use this checklist to ensure you've completed each step correctly and protected yourself throughout the process.

How stopee helps you cancel with confidence

Cancelling a subscription shouldn't require a degree in customer service navigation. Stopee exists because we believe you deserve clarity, simplicity, and your refund money back in your account.

At Stopee (stopee.com), we've built guides like this one to address every cancellation scenario, from straightforward exits to disputes with stubborn companies. If you get stuck, our team has helped thousands of consumers in Singapore cancel unwanted subscriptions and recover overcharges through escalation to regulators and payment processors.

Your time is valuable, and your money is yours. Stopee makes sure both are protected.

Summary and next steps

Cancelling Ultra VPN takes just a few minutes once you know which platform to use. Whether you purchased through the website, Apple App Store, or Google Play, the process is straightforward. You'll keep access until your billing period ends, and you have 30 days to request a refund if you bought directly from Ultra VPN's website.

If Ultra VPN refuses to cancel or keeps charging you, Singapore's Consumer Protection (Fair Trading) Act protects your right to escalate the matter to CASE or your bank. Your payment processor and regulators take this seriously.

The most important step right now: identify your purchase channel and follow the matching cancellation steps above. Save your confirmation, and if you're within 30 days of purchase, submit a refund request immediately. Stopee has helped thousands of consumers cancel subscriptions like this one and recover refunds they thought were lost.

Contact information for cancellation support

Ultra VPN support email: Support@UltraVPN.com

Ultra VPN registered office: Ultra VPN's registered office is located in London, United Kingdom. Singapore-specific complaints should be directed to CASE first.

Singapore consumer protection contacts:

• Consumers Association of Singapore (CASE): case.org.sg or 6100 0315
• Ministry of Trade and Industry (MTI): mti.gov.sg
• Personal Data Protection Commission (PDPC): pdpc.gov.sg
• Your bank's dispute resolution team (found on your card statement or online banking portal)

Stopee recommends keeping these contacts saved for future reference. Your confidence in the cancellation process matters, and knowing you have regulatory backing removes the stress.