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Cancel Urban Vpn: The Right Way
How to cancel urban VPN and protect your privacy rights in singapore
What urban VPN is and why you might want to cancel
Urban VPN is a virtual private network service that lets you mask your IP address and access geo-restricted content through free and paid tiers. The service operates across iOS, Android, Windows, and browser extensions, making it accessible through multiple platforms.
You might choose to cancel Urban VPN for several reasons: you've found a more reliable VPN provider, the service doesn't meet your speed expectations, you no longer need the premium features, or you simply want to reduce your monthly subscriptions. Whatever your reason, Stopee is here to guide you through the cancellation process step by step, ensuring you understand your rights and avoid common pitfalls.
Key things you should know before cancelling
Urban VPN's cancellation process differs depending on where you purchased your subscription. If you signed up through Apple's App Store, Google Play, or directly via the Urban VPN account console, each platform handles cancellation slightly differently. Most importantly, understanding these differences upfront will save you time and frustration.
The service offers flexible subscription periods: monthly, six-monthly, and annual plans. Once you cancel, your access continues until the end of your current billing period, but auto-renewal stops immediately. This means you won't be charged again after your paid period expires.
Urban VPN pricing in singapore
Here's what you pay for Urban VPN's premium tiers when purchased through the iOS App Store in Singapore.
| Plan | Price (SGD) | Billing period | Where to buy |
|---|---|---|---|
| 1-Month Subscription | S$14.98 | Monthly | iOS App Store |
| 6-Months Subscription | S$57.98 | Six-monthly | iOS App Store |
| 12-Months Subscription | S$59.98 | Annual | iOS App Store |
| 12-Months Discount Subscription | S$70.98 | Annual | iOS App Store |
Pricing may vary on Google Play or through the Urban VPN website console. Annual plans offer better value if you're committing long-term, but monthly plans give you flexibility if you're unsure about staying.
Understanding your billing platform
Where you bought your subscription matters significantly. Did you purchase through Apple's ecosystem (iPhone, iPad, or Mac)? Through Google Play on Android? Or directly on the Urban VPN website? Your answer determines exactly how you'll cancel. Stopee recommends taking 30 seconds right now to identify which platform you used-it'll make the cancellation process seamless.
How to cancel urban VPN from iOS, android, and web platforms
Cancellation takes just a few minutes once you know which platform hosts your subscription. Follow the steps below for your specific device.
Cancel urban VPN on iPhone, iPad, or mac (Apple app store)
If you subscribed through Apple's ecosystem, you cancel directly in your device settings or the App Store. This is the most straightforward method available.
- Open the App Store app on your iPhone, iPad, or Mac.
- On iPhone or iPad, tap the profile icon in the top right corner.
- On Mac, click the account icon in the top right of the App Store window.
- Tap or click Subscriptions from the menu that appears.
- Find and tap Urban VPN in your active subscriptions list.
- Tap Cancel Subscription (on some iOS versions, this button may read "Edit" first, then show "Cancel" as an option).
- Confirm your cancellation by tapping Confirm when prompted.
- You'll see a confirmation message stating your subscription will end on a specific date.
Pro tip: You can also access your subscriptions through iPhone Settings. Open Settings, tap your name at the top, select Subscriptions, tap Urban VPN, and choose Cancel Subscription. You'll get to the same confirmation screen.
Warning: Do not delete the Urban VPN app from your device. Deleting the app does not cancel your subscription-you must cancel through App Store settings specifically.
Cancel urban VPN on android (Google play store)
Android users have two options: cancel through the Google Play Store app or through the website. Both methods are equally effective.
- Open the Google Play Store app on your Android device.
- Alternatively, visit play.google.com on your web browser.
- Tap or click the profile icon in the top right corner.
- Select Manage subscriptions or Subscriptions from the menu.
- Find and tap Urban VPN in your active subscriptions.
- Tap Cancel subscription at the bottom of the Urban VPN details page.
- Choose your cancellation reason from the dropdown (this helps Google Play understand why users leave).
- Tap Cancel subscription again to confirm.
Pro tip: Google Play sometimes offers you a retention discount when you attempt to cancel. If you'd like to keep the service at a lower price, you can accept the offer instead. If you want to cancel firmly, simply decline and proceed with cancellation.
Cancel urban VPN via the website or windows app
If you purchased directly through Urban VPN's website or the Windows app (not through Apple or Google), you'll cancel from your account console.
- Visit the Urban VPN website and log into your account.
- Navigate to Account Settings or Subscriptions (exact menu names may vary).
- Find your active subscription in the billing section.
- Click Cancel Subscription next to your plan details.
- Complete any final steps or confirmation prompts shown on screen.
- Look for a confirmation email to your registered address confirming cancellation.
Warning: If you cannot find a clear cancellation button on the website, email Urban VPN's support team at the contact address listed in your account or on their website. Stopee recommends keeping a screenshot or copy of your cancellation request in case you need proof later.
What happens immediately after you cancel
Your subscription ceases auto-renewal the moment you complete cancellation. You retain full access to Urban VPN's premium features until your current billing period ends. For example, if you cancel on day 10 of a 30-day subscription, you'll have premium access through day 30, then the service reverts to free access (if available) or stops working after that date.
Refunds and your consumer rights in singapore
Urban VPN's standard policy states that subscription fees are non-refundable and no partial refunds apply to unused portions of your subscription period. However, Singapore consumer law gives you important rights that may override this policy.
When you can claim a refund
Under the Consumer Protection (Fair Trading) Act of Singapore, you have statutory rights that apply regardless of what Urban VPN's terms say. These protections include the right to cancel certain online contracts within a cooling-off period and to receive refunds for services that don't meet quality standards or aren't delivered as advertised.
- Cooling-off rights: You may have the right to cancel within a certain period if the contract terms or service quality don't meet expectations. Singapore's framework allows consumers to challenge unfair contract terms.
- Service failure: If Urban VPN consistently fails to deliver promised features (for example, the VPN won't connect or the app crashes repeatedly), you may qualify for a partial or full refund under consumer protection principles.
- Misleading information: If Urban VPN advertises features you can't access, or if privacy claims turn out to be false, you have grounds to request a refund.
- Billing platform rights: If you purchased through Apple or Google Play, those platforms have their own refund policies that sometimes override Urban VPN's policy. Apple typically offers refunds within 14 days of purchase; Google Play offers 48 hours.
How to request a refund
First, try requesting a refund through the platform where you purchased. If you bought through Apple, contact Apple's support team directly through the App Store app or by visiting Apple's support page. If you used Google Play, request a refund through the Play Store app using the "Report a problem" feature. These platforms often process refunds automatically within their stated timeframes.
If the platform denies your refund and you believe your statutory rights apply, contact the Consumers Association of Singapore (CASE) for free advice and dispute resolution assistance. You can reach CASE at 6100 0315 or visit their website at case.org.sg. Stopee advises keeping all evidence: screenshots of the service failures, your original receipt, and any correspondence with Urban VPN or the platform.
Common mistakes when cancelling urban VPN
Cancellation can feel frustrating, especially if you've been paying for months without using the service. Here are the pitfalls that catch people off guard.
Mistaken actions that don't actually cancel your subscription
- Deleting the app: Uninstalling Urban VPN from your phone does not stop the charges. You must cancel through the billing platform (App Store, Google Play, or website).
- Changing your password or account details: This doesn't cancel your subscription either. Urban VPN can still charge you even if you lock yourself out.
- Stopping in-app renewal notifications: Some users disable notifications and think they've cancelled. The subscription continues in the background.
- Assuming free mode is active: After your paid period ends, you may see a "free" version of Urban VPN, but this is not the same as cancelling your premium subscription. Future charges will resume if you don't explicitly cancel.
Timing issues and billing cycles
If you cancel near the end of your billing cycle, you'll still be charged for that period. For instance, if your subscription renews on the 25th and you cancel on the 20th, you'll likely still be charged on the 25th, and your access will end on the 25th of the following month. Always check your renewal date before cancelling to understand what you'll still owe.
What happens after your subscription ends
Cancellation marks the beginning of the waiting period, not the immediate end of access. Understanding what to expect next helps you plan your privacy setup.
Access and service continuity
Your Urban VPN premium access continues uninterrupted until the final day of your current billing cycle. You won't experience any service interruption during this countdown period. On the expiration date, your connection will either downgrade to free access (if Urban VPN offers it) or stop working entirely, depending on the plan and app configuration.
After your paid period ends, you won't see any surprise charges. Auto-renewal is disabled, so your payment method won't be charged again. Stopee recommends noting your cancellation date and setting a reminder for a week before expiration so you can transition to an alternative VPN service smoothly if needed.
Account data and account deletion
Your Urban VPN account (username, settings, usage history) remains active unless you request account deletion separately. Most users can simply leave the account dormant after cancellation. If you want Urban VPN to delete your account and personal data entirely, contact Urban VPN support directly and request full account removal. Ask for written confirmation that your data has been deleted per data protection principles.
Cancellation checklist and next steps
Before you finalise your cancellation, review this quick checklist to avoid common oversights.
| Action | Completed | Notes |
|---|---|---|
| Identify which platform holds your subscription (App Store, Google Play, or website) | Yes / No | Check your email receipt or payment history |
| Log into the correct platform or app | Yes / No | Use the method specific to your device |
| Find and select Urban VPN in your subscriptions | Yes / No | Look under "Active Subscriptions" |
| Click "Cancel Subscription" and confirm | Yes / No | You'll receive an on-screen confirmation |
| Save or screenshot your cancellation confirmation | Yes / No | Keep this as proof if billing issues arise |
| Check for a confirmation email within 24 hours | Yes / No | File this email for your records |
Your consumer rights under singapore law
Singapore's consumer protection framework is stronger than most subscription services' terms admit. Know your rights so you can enforce them if needed.
Statutory protections that override company policies
The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading advertising, and services that fail to meet quality standards. Urban VPN cannot contractually remove these rights, even if their terms say "all fees are non-refundable." Consumer law supersedes company policy.
You have the right to fair dealing, which means Urban VPN must deliver services as advertised. If the VPN frequently disconnects, fails to mask your IP, or doesn't unblock the content promised, you may qualify for a refund or price reduction under consumer protection principles.
Where to escalate if urban VPN refuses to cooperate
If Urban VPN denies your refund request and you believe you have a valid claim, contact the Consumers Association of Singapore (CASE) at 6100 0315 or case.org.sg. CASE provides free advice, mediation, and dispute resolution services. You can also lodge a complaint with the Infocomm Media Development Authority (IMDA) if Urban VPN's conduct violates consumer guidelines for digital services.
Stopee advises being clear and factual in any complaint: state the exact dates of your subscription, describe the service failures, and explain why you believe a refund is warranted. Include screenshots, receipts, and any correspondence with Urban VPN's support team.
Contact information and cancellation summary
Urban VPN operates with a registered address in London for administrative purposes. However, cancellations are handled primarily through the platforms where you purchased (Apple, Google Play, or the website console). If you need to contact Urban VPN directly for cancellation issues, look for a support link in the app or on their website.
Email cancellation requests should be sent to Urban VPN's official support address (found in your account settings or confirmation email). Include your account email, subscription type, and the date you requested cancellation. Request a confirmation reply so you have proof of your cancellation request.
Key takeaway for cancelling urban VPN
Cancelling Urban VPN is straightforward when you know which platform to use. Whether you're on Apple, Android, or the web, the process takes five minutes or less. Your access continues through your paid billing period, auto-renewal stops immediately, and you won't see surprise charges. If Urban VPN's non-refund policy conflicts with your consumer rights under Singapore law, Stopee encourages you to contact CASE for free advice. Thousands of consumers have successfully cancelled their subscriptions and switched to services that better meet their privacy and performance needs, and you can too. Document your cancellation, keep confirmation emails, and reach out to Stopee if you hit any obstacles along the way.