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Cancel Vpn Unlimited: Step-by-Step Guide
How to cancel VPN unlimited in singapore: your complete step-by-step guide
Understanding VPN unlimited and why you might want to cancel
VPN Unlimited is a subscription-based virtual private network service that encrypts your internet connection and masks your IP address so you can browse privately and access restricted content from different server locations worldwide.
If you've decided VPN Unlimited no longer fits your needs, you're not alone. Many users cancel because they find alternative services, experience billing confusion, or simply change their online privacy priorities. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.
Common reasons to cancel VPN unlimited
You might be canceling because you've found a cheaper VPN service, you're moving to a different provider with better server speeds, or you're no longer comfortable with your recurring charges. Some customers discover they don't need the service after the trial period, while others face unexpected auto-renewal notifications. The good news: canceling is straightforward once you know which platform handles your subscription.
What you need to know before starting
Your cancellation method depends entirely on where you purchased VPN Unlimited. If you bought through Apple App Store, Google Play, Amazon, or directly from KeepSolid's website, each platform has its own cancellation process. Stopping the app on your device does not cancel your subscription or prevent future charges. You must cancel through the exact platform you used to pay. Stopee recommends gathering your account details and payment information before you begin.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects your right to fair dealing and transparency from service providers, including VPN companies.
What the law protects you for
Under the Consumer Protection (Fair Trading) Act, you have the right to clear and honest information about subscription terms, pricing, and cancellation policies. If VPN Unlimited's terms are misleading, if auto-renewal happens without proper consent, or if you're charged after cancellation, you can lodge a complaint with the Consumers Association of Singapore (CASE). You're also entitled to a refund within 30 days of your first payment if the service fails to meet reasonable expectations of quality and fitness for purpose.
When to escalate your complaint
If VPN Unlimited refuses a legitimate refund or continues charging after you've canceled, don't pay a second time. Document every step: take screenshots of cancellation confirmations, save email receipts, and record the date and time you submitted your cancellation request. Then contact CASE at www.case.org.sg or call 6100 0820 to file a formal complaint. Stopee advises keeping all evidence for at least 90 days after cancellation.
Pricing and plan details for VPN unlimited
VPN Unlimited offers flexible subscription options, each with different cancellation windows and refund eligibility.
Current plan structure
| Plan type | Price (approx. SGD) | Billing period | Auto-renewal | Refund window |
|---|---|---|---|---|
| Monthly | S$6-8 | Every month | Yes (unless canceled) | 30 days from first payment |
| Annual | S$35-50 | Every 12 months | Yes (unless canceled) | 30 days from first payment |
| Lifetime | S$80-120 (one-time) | No renewal | No | 30 days from purchase |
| 7-day trial | Free or S$0.99 | Then billed as chosen plan | Yes (automatic upgrade) | 30 days from trial start |
Important note: All prices are approximate and subject to exchange rate fluctuations. Check your invoice for exact charges in your local currency. If you purchased through Apple or Google, your subscription renews on the anniversary of your purchase date, not on a fixed monthly date.
How to cancel VPN unlimited on apple app store (iOS and macOS)
Canceling through Apple is the fastest method if you subscribed via iPhone, iPad, or Mac.
Step-by-step cancellation via settings
- Open the Settings app on your iOS or macOS device.
- On iPhone or iPad, find the Settings icon on your home screen.
- On Mac, click the Apple menu and select System Preferences or System Settings.
- Tap or click your Apple ID at the top of the Settings menu.
- You may need to scroll down to find this option.
- If you're signed out, sign in with your Apple ID and password first.
- Select Subscriptions (or "Manage your subscriptions").
- This shows all active subscriptions tied to your Apple ID.
- You may see subscriptions from multiple apps here.
- Locate VPN Unlimited in the subscription list and tap it.
- Scroll down if you have many subscriptions.
- Look for the VPN Unlimited logo or name.
- Tap Cancel Subscription at the bottom of the screen.
- Apple may offer you a discount to stay subscribed; ignore this unless you want to continue.
- Confirm the cancellation by tapping Cancel Subscription again.
- Verify your cancellation status instantly.
- You should see "Subscription Expires [date]" instead of "Renews [date]".
- A confirmation email arrives within minutes to your Apple ID email address.
Alternative: canceling via the app store app
Pro tip: If you can't find subscriptions in Settings, try this method instead.
- Open the App Store app and tap the profile icon in the top-right corner.
- Select Subscriptions from the menu.
- Tap VPN Unlimited and then Cancel Subscription.
- Follow the same confirmation prompts as the Settings method.
Warning: Do not delete the VPN Unlimited app from your device. Uninstalling does not cancel your subscription; Apple continues billing if auto-renewal remains active.
How to cancel VPN unlimited on google play store (Android)
If you purchased VPN Unlimited through Google Play on an Android device or desktop, follow these steps to stop recurring charges.
Canceling on your android device
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner (the colored circle with your initial or photo).
- Select Payments & subscriptions.
- This opens a menu of all payment options linked to your Google account.
- Tap Subscriptions.
- You'll see a list of all apps you're currently subscribed to.
- Find and select VPN Unlimited from the list.
- Scroll if necessary to locate it.
- Tap Cancel subscription (or "Unsubscribe").
- Google may display a cancellation survey asking why you're leaving. This is optional.
- Your cancellation takes effect immediately; you'll receive a confirmation email.
- Confirm that the status now shows "Subscription cancelled" or no renewal date.
- If it still shows a future renewal date, repeat the process.
Canceling on desktop via play.google.com
If you prefer canceling from your computer, follow this alternative path:
- Visit play.google.com on your browser and sign in with your Google account.
- Click your profile icon in the top-right corner.
- Select Manage your Google Play subscriptions.
- Click VPN Unlimited in the subscription list.
- Click Cancel subscription and confirm.
Pro tip: Always use the same Google account you used to purchase VPN Unlimited. If you've switched accounts since subscribing, sign in with your original account before canceling.
Warning: Uninstalling the Google Play app or the VPN Unlimited app does not cancel your subscription. Charges continue unless you actively cancel through the methods above.
How to cancel VPN unlimited via KeepSolid's website (direct purchases)
If you purchased VPN Unlimited directly from KeepSolid's website or through a third-party reseller like Amazon, cancel through your KeepSolid account.
Canceling at my.keepsolid.com
- Visit my.keepsolid.com/account and sign in with your KeepSolid username and password.
- If you've forgotten your password, click "Forgot password?" on the login screen and follow the email recovery steps.
- Navigate to the Subscriptions or Manage Subscriptions section.
- This is usually in the Account Settings or Billing menu.
- You'll see a list of all active subscriptions tied to your KeepSolid account.
- Locate your VPN Unlimited subscription.
- It displays your plan type (monthly, annual, or lifetime), renewal date, and current status.
- Click the option to turn off auto-renewal or Cancel subscription.
- Some accounts show "Disable auto-renewal"; others show "Cancel". Both options stop future charges.
- If you see an option to pause instead of cancel, you can pause temporarily if unsure about canceling permanently.
- Confirm your cancellation.
- A confirmation message appears on screen immediately.
- An email confirmation arrives within 24 hours to the address associated with your KeepSolid account.
- Verify that the renewal date has been removed or changed to "Does not renew".
- Return to my.keepsolid.com within 1 hour to double-check the status.
Canceling if you purchased through amazon or another reseller
If you bought VPN Unlimited through Amazon Appstore or another third-party platform, you may need to cancel through that platform instead of KeepSolid's account page. Stopee recommends confirming where your payment method is charged on your credit card or bank statement, then canceling at that source.
Warning: Deleting the VPN Unlimited app or resetting your KeepSolid password does not cancel your subscription. You must actively disable auto-renewal in your account settings.
What happens after you cancel VPN unlimited
Cancellation doesn't mean instant disconnection. Understanding the transition period helps you plan your next move.
Your access during the remaining billing period
In most cases, your VPN access continues until the end of your current billing cycle. If you cancel on 15 March and your renewal date is 30 April, you keep full VPN access until 30 April at 11:59 PM. Only after that time does your service stop. During this period, you can download your settings or switch to an alternative VPN if needed.
Automatic renewal and confirmation
Once you cancel, auto-renewal stops immediately. You will not be charged on your next renewal date. However, Stopee strongly advises checking your subscription status 48 hours after cancellation to confirm it worked. Log back into your account or the app store where you canceled and verify the status shows "Subscription Expires [date]" with no future renewal listed.
Your account and saved data
Your KeepSolid account remains active even after cancellation. Any saved server preferences, bookmarks, or settings stay in your account indefinitely. If you want to delete your account entirely and remove all personal data, you must submit a separate account deletion request through my.keepsolid.com or contact KeepSolid support. Canceling the subscription does not automatically delete your account.
Requesting a refund for VPN unlimited
A refund is possible in specific circumstances, but timing and method matter enormously.
KeepSolid's official refund policy
KeepSolid's End User Agreement provides a 30-day money-back guarantee for your first payment only. This includes the first payment of a monthly subscription, the first annual payment on a yearly plan, or a one-time lifetime purchase. Subsequent recurring payments after the first month or year are generally not refundable under the standard policy. However, you may still dispute charges through your bank or payment platform under consumer protection grounds.
How to request a refund
- Identify which payment platform processed your purchase.
- Check your bank statement or credit card bill to see whether Apple, Google, Amazon, or KeepSolid charged you directly.
- This determines where you submit your refund request.
- If you paid through Apple App Store or Google Play, request the refund through that platform first.
- Apple: Visit reportaproblem.apple.com, find the VPN Unlimited transaction, and select "I'd like a refund for this app" or "Report a problem".
- Google: Visit support.google.com/googleplay/answer/2479637, locate your VPN Unlimited purchase, and request a refund. You typically have up to 48 hours from purchase to request automatically; beyond that, refunds are at Google's discretion.
- If you paid directly to KeepSolid, contact their support team.
- Email support@keepsolid.com with your purchase receipt, KeepSolid account ID, and the reason for your refund request.
- Include the exact date and amount of your purchase.
- Provide clear documentation.
- Include screenshots of your purchase confirmation, the transaction ID, and proof of cancellation.
- Explain why you believe you're entitled to a refund (e.g., service didn't work, auto-renewal without consent, charged twice).
- Allow 10 to 14 business days for processing.
- Platform refunds (Apple, Google) typically complete within 5 to 10 days.
- Direct KeepSolid refunds may take up to 14 days.
- The money returns to your original payment method, not as store credit.
What if the platform denies your refund request
If Apple, Google, or KeepSolid refuses your refund within the 30-day window, escalate your complaint. Contact the Consumers Association of Singapore (CASE) at www.case.org.sg and file a formal dispute. You can also dispute the charge through your bank or credit card company as an unauthorized or fraudulent transaction if you genuinely did not authorize the subscription. Provide your bank with a copy of your cancellation confirmation and the denied refund correspondence from VPN Unlimited or the app store.
Common mistakes to avoid when canceling VPN unlimited
We understand how frustrating repeated charges can be. Let's ensure you don't accidentally extend your subscription or create unnecessary complications.
Mistake 1: uninstalling the app instead of canceling the subscription
This is the most common error. Deleting VPN Unlimited from your device looks like you've ended it, but the subscription lives on your payment platform. Your credit card continues to be charged every month or year until you manually cancel through the app store or your KeepSolid account.
Mistake 2: canceling on the wrong platform
If you bought on Google Play, canceling on Apple does nothing. If you purchased directly from KeepSolid, stopping auto-renewal in the app won't work either. Always cancel where you paid. Check your bank statement for the exact merchant name (Apple, Google, KeepSolid, Amazon) and cancel there.
Mistake 3: not confirming cancellation in writing
A screen message saying "Subscription Expires" is helpful, but always screencap it. Email confirmations are your proof. If a charge appears after you thought you'd canceled, you need evidence. Stopee recommends taking a screenshot of your cancellation confirmation and saving any email confirmations to a folder for 90 days.
Mistake 4: missing the 30-day refund window
The 30-day money-back guarantee begins on the date of your purchase, not the date you discover the subscription. If you subscribed on 1 March and request a refund on 5 April, you're outside the window. Act quickly if you're unhappy with the service.
Mistake 5: not checking for linked accounts or devices
If you've logged into VPN Unlimited on multiple devices using the same account, canceling on one device doesn't affect the others. If family members share your Apple or Google account, they may have set up their own VPN Unlimited subscriptions that won't appear under your subscription list. Ask all users to confirm their subscriptions are not duplicated before you assume one cancellation covers everything.
Your pre-cancellation and post-cancellation checklist
Use this checklist to ensure nothing goes wrong during your cancellation process.
| Task | Before canceling | After canceling | Status |
|---|---|---|---|
| Locate payment platform | Check bank statement to identify where you were charged | Confirm you canceled at the correct platform | [ ] Done |
| Screenshot confirmation | Save login credentials or recovery codes in a safe place | Take a screenshot of "Subscription Expires [date]" or "No renewal date" | [ ] Done |
| Check email | Verify the email linked to your payment account is current | Look for a cancellation confirmation email within 24 hours | [ ] Done |
| Review your account | Log in and note your current renewal date | Return to the account 48 hours later and confirm the renewal date is gone | [ ] Done |
| Monitor charges | Note the date your next renewal would occur | Check your bank statement 5 days after that renewal date to confirm no charge | [ ] Done |
| Save evidence | Gather old receipts and account statements | Archive all cancellation confirmations for 90 days | [ ] Done |
Comparison: cancellation methods at a glance
This table summarizes the time, difficulty, and confirmation process for each cancellation route.
| Cancellation method | Time required | Confirmation delivery | Best for |
|---|---|---|---|
| Apple App Store (iOS/macOS) | 2 minutes | Instant on-screen + email within 1 hour | iPhone, iPad, Mac users |
| Google Play Store (Android) | 2 minutes | Instant on-screen + email within 2 hours | Android users |
| KeepSolid account (web) | 3-5 minutes | On-screen + email within 24 hours | Direct purchases or non-standard devices |
| Bank chargeback or dispute | 15-30 minutes (plus 7-14 days processing) | Email from bank after investigation | Emergency escalation if other methods fail |
Contact information and escalation
If your cancellation attempt fails or charges continue after you've canceled, use these resources.
KeepSolid direct support
For direct contact regarding account issues, billing, or failed cancellations:
- Email: support@keepsolid.com
- Support portal: support.keepsolid.com (login with your KeepSolid account)
- Expected response time: 24-48 hours
Platform-specific dispute channels
- Apple: reportaproblem.apple.com or contact Apple Support at support.apple.com
- Google Play: support.google.com/googleplay or contact Google Play support through your account
- Amazon: Amazon customer service at amazon.com/contact-us (if purchased through Amazon Appstore)
Singapore consumer protection escalation
If VPN Unlimited or the payment platform refuses to resolve your issue:
- Consumers Association of Singapore (CASE) - www.case.org.sg, phone 6100 0820
- Ministry of Trade and Industry (MTI) - www.mti.gov.sg for unfair contract terms or misleading billing practices
- Your bank's dispute resolution team - contact your credit card issuer to file a formal chargeback if charges continue after cancellation
When you escalate to CASE, provide your cancellation confirmation screenshot, any email correspondence, and proof of charges after the cancellation date. Stopee recommends keeping a folder with all of this evidence for at least 90 days after you cancel.
Final takeaway: reclaim control of your subscriptions
Canceling VPN Unlimited doesn't have to be complicated. Once you know your payment platform and follow the correct steps, the process takes just a few minutes. Whether you're canceling because you've found a better alternative, want to reduce subscriptions, or simply no longer need the service, the methods outlined above work reliably across all major platforms in Singapore.
The key is to act quickly, cancel where you paid, confirm in writing, and monitor your next billing cycle to ensure the charge doesn't reappear. Your consumer rights protect you if charges continue or if the company refuses a legitimate refund. Stopee has helped thousands of consumers cancel unwanted subscriptions without hassle, unnecessary fees, or repeated charges. If you're ready to stop paying for VPN Unlimited, use the step-by-step guide above tailored to your specific platform, take a cancellation screenshot, and verify the result within 48 hours. Your subscription freedom starts now.