Manage Infotracer

How to cancel infotracer and protect your wallet from hidden charges

What is infotracer and why people cancel

Infotracer is a US-based people-search platform that bundles publicly available records into searchable reports. You access contact history, address snapshots, public records, and limited background information through single purchases or recurring subscriptions. The service attracts users seeking quick lookups rather than comprehensive investigations, and it frequently appears in budget comparisons for casual background checks. What drives cancellation, however, is often a surprise: the service markets aggressive trial offers that convert to monthly charges if you don't act fast.

How infotracer's trial-to-subscription model works

Infotracer typically lures you in with a discounted or low-cost trial window, often advertised at $1 or $4.99 for initial access. If you don't cancel before the trial ends, the system automatically charges your payment method a recurring monthly fee-usually $19.95 to $24.95 per month for unlimited access. This model is legal, but it relies on your forgetfulness or confusion about cancellation deadlines. Many users report being blindsided by charges weeks or months after they thought they had canceled.

Why canceling infotracer matters to your finances

A single forgotten Infotracer subscription costs you $240 to $300 annually. If you use a credit card with limited oversight, recurring charges from Infotracer can pile up without notice. Stopee research shows that people-search services like Infotracer generate some of the highest complaint volumes around surprise billing and difficult cancellation processes. Taking action now prevents months of unwanted charges and eliminates the stress of disputing fraudulent transactions later.

Infotracer pricing and subscription plans

Understanding what you're paying for helps you decide whether to cancel immediately or keep access briefly.

Why trial conversions catch people off guard

Infotracer doesn't hide the trial-to-paid conversion in its terms, but the signup flow emphasizes the bargain trial price over the monthly charge that follows. Your confirmation email may not clearly state the exact date your trial ends or the exact amount you'll be charged. Some users report that the cancellation link in their confirmation email leads to a broken page or a form that doesn't process immediately. This friction-whether accidental or deliberate-is why Stopee advises you to act within 48 hours of signup, before your trial window closes, and to save proof of every cancellation attempt.

Methods to cancel infotracer

You have multiple cancellation routes, but each has different success rates and timing considerations.

Cancel infotracer online via your account

This is the primary cancellation method and should be your first choice because you generate instant, timestamped proof of your request.

1. Open your web browser and visit Infotracer's login page (usually infotracer.com/login or similar)
2. Sign in using the email and password associated with your trial or subscription
3. Locate your account settings, profile menu, or subscription section (often found in the top-right corner or a "My Account" button)
4. Look for a "Cancel subscription," "Manage subscription," or "Billing" link
   • If you see a "Billing" section first, click it, then look for "Manage" or "Change" options next to your active plan
5. Click "Cancel subscription" or "End membership"
6. Review the cancellation confirmation screen-read every word to confirm the cancellation is effective immediately or at the end of your current billing cycle
   • Pro tip: Take a full screenshot of this page; it's your strongest evidence if a charge appears later
7. Confirm your cancellation by clicking the final "Yes, cancel" or "Confirm cancellation" button
8. Wait for a confirmation message on the screen and then check your email inbox (including spam folder) for a cancellation confirmation email within 5 minutes
9. Save the confirmation email and the screenshot as separate files on your computer or cloud storage

Cancel infotracer by phone

Phone cancellation works best if the online method fails or if you need to dispute a charge immediately. You'll reach a live representative who can process your cancellation on the spot and provide a reference number.

1. Call Infotracer customer service at 1-800-700-4787 (verify this number on Infotracer's official website before calling, as phone numbers can change)
2. Have your account email address and password ready (you may not need the password, but have it in case)
3. Tell the representative you want to cancel your subscription or trial access immediately
4. The representative will pull up your account and process the cancellation
   • Ask them to confirm the exact date your access will end and whether you'll be charged again
   • Warning: Some representatives may offer a discount or a pause instead of cancellation-decline politely and stick to your request to cancel
5. Request a reference or confirmation number for the cancellation
   • Write this number down on paper as you hear it, then ask them to spell it back to you
6. Ask the representative to email you a cancellation confirmation and confirmation number immediately after the call ends
7. Hang up and wait 2-3 minutes, then check your email for the confirmation

Cancel infotracer through your payment method

If Infotracer's cancellation tools don't work or you can't reach customer service, you can revoke Infotracer's access to your payment method directly. This stops future charges but doesn't formally cancel your account.

1. Log into your credit card or debit card issuer's online portal or mobile app (Chase, Bank of America, Amex, etc.)
2. Navigate to your account settings or transaction history
3. Search your recent transactions for "Infotracer," "InfoTracer," or a similar charge
4. Find the merchant details or transaction record and look for an option to "Dispute," "Report as unauthorized," or "Block merchant"
   • Different banks label this feature differently; you may see "Restrict," "Block," or "Prevent future charges"
5. Select the option to block Infotracer from charging you again
   • Your bank will revoke the stored payment authorization
   • Future Infotracer charges will decline
6. Pro tip: Contact your card issuer's customer service directly by phone to confirm the block is active and to file a formal complaint-this creates a paper trail if you need to dispute later charges

Timeline and what to expect after cancellation

Cancellation doesn't happen instantly everywhere, and understanding the delays helps you catch unexpected charges before they spiral.

Immediate after you cancel

When you submit your cancellation request online or via phone, Infotracer typically issues a confirmation within minutes to hours. Your access to the service may remain active until the end of your current billing cycle (if you cancel mid-cycle) or may terminate immediately (if you cancel during the trial). Read your cancellation confirmation carefully to learn which applies to you.

Days 1-7 after cancellation

Monitor your email closely for the cancellation confirmation if you haven't received it yet. Check your account by logging in again to verify that your subscription status now shows "Canceled" or "Inactive." If your next billing date was supposed to occur within this window, call Infotracer customer service to confirm you will not be charged. Many users report that the billing system and the cancellation system don't sync instantly, so a proactive call here saves you $20 to $25.

Days 8-30 after cancellation

Review your credit card statement or bank account for any charges from Infotracer. If you see a charge labeled "Infotracer," "InfoTracer," or similar, it may indicate the cancellation didn't process or was delayed. Do not wait to dispute it-contact Infotracer immediately by phone and ask why you were charged after cancellation. If the company cannot explain the charge, contact your bank to initiate a dispute (also called a chargeback).

Days 31+ after cancellation

Infotracer's cancellation should be final by now. If you see charges after 30 days, the issue escalates. Stopee recommends you file a formal complaint with your state's attorney general office and the Federal Trade Commission (FTC) at reportfraud.ftc.gov. You also have the right to dispute the charge through your bank.

Refunds and getting your money back

Infotracer's refund policy depends on the reason for the refund and how quickly you request it.

Trial refunds

If you cancel before the end of your trial period, you should not be charged at all. You only lose access to the service; no refund is owed because you were charged the trial amount fairly. If you were charged the full monthly fee during your trial period, that's an error, and Infotracer owes you a refund equal to the monthly charge minus the trial fee.

Monthly subscription refunds

Infotracer does not automatically refund charges for months you have already been billed, even if you cancel on day 1 of a billing cycle. Most people-search services enforce a "no refund" policy for monthly access because the service is delivered immediately upon purchase. However, if you can prove you requested cancellation before the billing date and were charged anyway, the company may issue a one-time courtesy refund. Request this in writing via email to Infotracer's support address and include your cancellation confirmation and reference number.

Federal trade commission guidance on refunds

Under the Restore Online Shoppers Confidence Act (ROSCA) and the Negative Option Rule, if Infotracer charged you without your clear, informed consent to the specific amount and billing frequency, you have a right to request a refund. The FTC enforces these rules, and Infotracer must honor legitimate refund requests for unauthorized charges. Stopee advises you to mention ROSCA or the Negative Option Rule in any written refund request to show you understand your rights.

Your consumer rights and what they mean for you

Federal law protects you against surprise billing and misleading cancellation practices, even if you signed up for a trial.

The restore online shoppers confidence act (ROSCA)

ROSCA requires companies like Infotracer to obtain your clear, written consent before charging you for any negative-option (recurring) product or service. This means the trial terms, billing amount, and cancellation method must be disclosed clearly, and you must actively agree to them before your first charge. If Infotracer failed to disclose any of these facts clearly, or if the cancellation process was intentionally obscured, you have grounds to dispute the charges and demand a refund.

The negative option rule (FTC rule)

This rule requires companies to make cancellation as easy as the signup process. If you signed up online, Infotracer must let you cancel online. If you enrolled by phone, you have the right to cancel by phone. If Infotracer made cancellation harder than signup-for example, if signup was a single click but cancellation required a phone call with a 20-minute hold time-the company has violated your rights. Document this friction and report it to the FTC.

Your right to dispute charges with your bank

If Infotracer refuses to refund an unauthorized or erroneous charge, you have the right to file a dispute (chargeback) with your credit card company or bank. You do not need Infotracer's permission. Provide your bank with your cancellation confirmation, your email screenshots, and a clear statement that you canceled before the charge occurred. Your bank will investigate and typically reverses the charge within 30-90 days if your claim is valid.

State attorney general and FTC complaints

If Infotracer refuses to refund you and your bank's dispute fails, you can file a complaint with your state's attorney general office (usually found by searching "[your state] attorney general" online) and the Federal Trade Commission at reportfraud.ftc.gov. These agencies have enforcement power and can pressure companies to issue refunds or change practices. Stopee clients who have filed FTC complaints report much higher success rates in securing refunds, especially for cases involving multiple unauthorized charges.

Common mistakes and how to avoid them

Canceling feels simple, but small errors compound into bigger financial headaches-and the sooner you understand these traps, the sooner you protect yourself.

Mistake 1: forgetting to cancel before the trial ends

The trial period is short-often just 3 to 7 days-and your busy schedule can easily swallow those days whole. You sign up, explore the service for 20 minutes, and set a mental reminder to cancel later. Later never comes, and you're charged. The fix: set a phone alarm for 24 hours after signup with the label "Cancel Infotracer trial." Treat it like a doctor's appointment you can't skip.

Mistake 2: assuming a cancellation email means your account is closed

Many users receive a cancellation confirmation email and feel relieved, only to see a charge appear days later. The email confirms your request was received, not that your billing has permanently stopped. Billing systems and account cancellation systems sometimes run on different schedules. Do not rely on the email alone. Log back into your account 24 hours later and verify your subscription status now shows "canceled" or "inactive."

Mistake 3: canceling via chat or support ticket and not getting a reference number

If you cancel through a website chat or support ticket, the representative may process your cancellation correctly, but the confirmation may disappear into your email archives. Without a reference number or ticket ID, you have weaker proof if a charge appears later. Always ask for and write down a reference or ticket number before ending a chat session. Save the entire chat transcript as a PDF if possible.

Mistake 4: not monitoring your billing statement for 30 days after cancellation

You canceled online and received a confirmation, so you assume you're safe. But you don't check your statement for 45 days, and by then Infotracer has charged you twice-on day 30 and day 60. The company argues it sent reminders, and the dispute becomes muddier. Check your statement weekly for the first month after cancellation, even if you're confident the process worked.

Mistake 5: letting multiple charges pile up before disputing them

If Infotracer charges you twice, it's annoying but fixable. If it charges you five times while you wait for a phone call back from customer service, you've lost time and credibility in any dispute. As soon as you spot an erroneous charge, call your bank's dispute line immediately. Do not wait for the company to "make it right" first. Your bank can freeze the charge while you investigate.

Infotracer cancellation checklist

Use this step-by-step checklist to confirm you've covered every angle before you rest assured your cancellation is complete.

Stopee's final take: protecting yourself from infotracer's billing trap

Infotracer's business model depends on forgotten trials and friction in the cancellation process. You don't have to be a victim of this design. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges, and the core strategy is always the same: act fast, gather evidence, and follow up relentlessly.

Cancel before your trial ends, screenshot everything, and monitor your billing for 30 days afterward. If a charge appears despite your cancellation, file a dispute with your bank immediately-do not wait for Infotracer to "resolve it." Your bank has more leverage than you do, and the dispute process takes time. The Federal Trade Commission and your state attorney general are also on your side if the company refuses to refund you. Stopee recommends you file a complaint with the FTC at reportfraud.ftc.gov as well; agencies use these complaints to identify patterns and enforce action against repeat offenders.

You don't owe Infotracer politeness or patience. You owe yourself protection. Take these steps now, and you'll never be surprised by a charge again.

Contact information for infotracer cancellation and complaints

If you need to reach Infotracer directly or file a formal complaint, use these resources.

Infotracer customer service

Phone: 1-800-700-4787 (verify on official website before calling)
Email: Check your confirmation email or Infotracer's website for a support email address
Website: Infotracer.com (login to account for cancellation)
Mailing address: Verify on Infotracer's website; companies may have multiple addresses

File a formal complaint

Federal Trade Commission: reportfraud.ftc.gov or call 1-877-438-4338
Your state attorney general: Search "[your state name] attorney general" and look for a consumer complaints portal
Better Business Bureau: bbb.org (search Infotracer to file a complaint)
Your credit card company or bank: Call the number on your statement to initiate a dispute

Stopee's mission is to empower you to take back control of your subscriptions and finances. Whether you're canceling Infotracer, fighting surprise charges, or learning your rights, Stopee has the resources and guidance you need. Start today at stopee.com and join thousands of people who've already reclaimed their money and their peace of mind.