Manage Infotracer

How to cancel infotracer: your complete UAE cancellation guide

What infotracer is and why you might cancel

Understanding the service

Infotracer is an online background-check and public-records platform that delivers people searches, property information, and access to publicly available data on individuals and businesses. The service operates as either a subscription with recurring access or a single-report model, allowing you to run instant lookups through Infotracer's website and connected applications.

Most users-including employers, private investigators, renters, and individuals verifying public records-use Infotracer for screening, basic research, and record verification rather than comprehensive investigative reports. The service delivers what is publicly available; it does not guarantee exhaustive or exclusive data.

Common reasons to cancel

You may decide to cancel Infotracer for several practical reasons. Perhaps you completed a one-time screening and no longer need recurring access. You might have discovered overlapping services or found that the reports did not meet your expectations. Trial conversions can also surprise you with unexpected charges, or you may simply wish to reduce subscription costs. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.

Your consumer rights under UAE law

Protection frameworks in the UAE

The UAE Consumer Protection Law (Law No. 24 of 2006) protects your rights when cancelling digital services and subscriptions. Under this framework, you have the right to cancel within 14 days of purchase if you are exercising a right of withdrawal for distance contracts-which includes online services like Infotracer.

Additionally, if Infotracer fails to deliver the service as promised, charges you without authorization, or breaches its contractual obligations, you retain the right to demand a refund or escalate your complaint to the Department of Consumer Protection under the Ministry of Economy in your emirate. Stopee recommends documenting all communication and keeping proof of payment and cancellation requests.

Your escalation options

If Infotracer refuses to cancel your subscription or process a legitimate refund claim, you can file a formal complaint with your local Department of Consumer Protection. The UAE framework empowers you to recover fees for unauthorized charges, undelivered services, or misleading billing practices. Keep screenshots, email confirmations, and transaction records as evidence.

Cancellation methods: which option suits you best

Four ways to cancel infotracer

Infotracer offers four distinct cancellation pathways. Each has different speed, traceability, and confirmation clarity. Stopee recommends the web account method for immediate confirmation, though phone and email work equally well if you need a recorded reference.

How to cancel via your online account (recommended)

Step-by-step web cancellation

Cancelling through your Infotracer account is the fastest method and gives you immediate proof of cancellation. You will have full control and a screenshot confirmation within seconds.

1. Log in to your Infotracer account at infotracer.com using your registered email and password.
2. Navigate to My Account from the menu or dashboard.
3. Select Manage Subscription or Subscription Settings.
4. Click Cancel subscription and read any final prompts.
5. Confirm cancellation when prompted and wait for the final confirmation message.
6. Screenshot or save the confirmation page showing the date and time of cancellation.

Pro tip: Do this cancellation before your next billing date to avoid being charged again. Most subscriptions bill on the same day each month, so act within 24 hours if possible.

What to do if you cannot access your account

If you have forgotten your password or cannot log in, use the Forgot Password link on the login page to reset access. Infotracer will send a password-reset link to your registered email within minutes. If that email is no longer active, contact support via phone or email and provide proof of identity and your account details.

Alternative cancellation methods

Cancel by phone

Calling Infotracer support is direct and gives you a live reference number, which is helpful if you later dispute the cancellation.

1. Call +1 800-791-1427 during business hours.
2. Explain that you wish to cancel your subscription.
3. Provide your registered email address and account details when asked.
4. Request a cancellation reference number and write it down.
5. Ask the agent to confirm the exact cancellation date and whether any final charges will apply.
6. Request a confirmation email to your inbox.

Warning: Keep your reference number and the date you called. If a charge appears after cancellation, this reference proves your cancellation request.

Cancel by email

Email cancellation creates a paper trail and works well if you prefer asynchronous communication or are in a different time zone.

1. Compose an email to support@infotracer.com.
2. Include your full name, registered email address, and account number (if you have it).
3. State clearly: "I request to cancel my Infotracer subscription effective immediately."
4. Provide your order or invoice number and the date you first subscribed.
5. Ask for written confirmation of the cancellation date.
6. Send the email and keep a copy for your records.

Pro tip: Use a clear subject line like "Subscription Cancellation Request-[Your Email]" so your email is prioritized and easily found by support staff.

Cancel via contact form or postal mail

If web and email options are unavailable, Infotracer's contact form on its website or a formal letter to the postal address will also work, though responses take longer (3-5 business days).

• Use the online contact form at infotracer.com and select "Cancellation" or "Billing" as the category.
• Alternatively, write a formal letter including your name, email, account number, and cancellation request, then mail it to the Infotracer Data Management address (obtain the current address by contacting support or checking your account invoice).

What happens after you cancel

Access and billing timeline

Cancellation confirms your intent to stop the service, but the exact timing of access loss and final charges depends on your billing cycle and payment method. Understanding this prevents surprise charges and helps you plan your alternatives.

Once you cancel, your access to subscription features typically continues until the end of your current billing period. For example, if you cancel on the 15th of a month and your billing date is the 30th, you retain access until the 30th. No new charges will apply after cancellation. Any fees already billed before your cancellation request remain your responsibility and cannot be reversed retroactively.

Subscriptions through app stores

If you subscribed to Infotracer via the Apple App Store or Google Play Store, you must cancel through those platforms, not directly with Infotracer. Infotracer's support team cannot process app-store cancellations and defers all refund decisions to Apple or Google's policies.

• Apple App Store: Open Settings > [Your Name] > Subscriptions > Infotracer > Cancel Subscription.
• Google Play Store: Open Google Play > Menu > Subscriptions > Infotracer > Cancel Subscription.

Both platforms allow you to request refunds for accidental charges or trials within 48 hours of the charge. Act quickly if you believe the charge was unauthorized.

Refund eligibility and how to request one

Infotracer's refund policy

Infotracer does not automatically refund fees once the service has been accessed or reports delivered. This is standard for digital services under UAE law. However, exceptions exist, and Stopee has seen successful refund claims in specific circumstances.

You are eligible for a refund under the following conditions:

• Unauthorized charges: If someone accessed your account without permission, you can dispute the charge and request a full refund.
• Failed service delivery: If Infotracer could not deliver reports or data due to technical failure, you have grounds for a refund.
• Trial-to-paid conversion: If you were enrolled in a free trial and charged without clear consent, UAE consumer law supports your refund claim.
• Within the 14-day withdrawal period: If you cancel within 14 days of purchase and are a distance-contract consumer, you may qualify for a full refund under UAE law.

How to request a refund

Stopee recommends submitting a formal refund request within 30 days of the disputed charge for the best outcome. Include evidence and reference your cancellation.

1. Gather your evidence: order number, invoice or receipt, screenshot of the charge, and any relevant dates.
2. Send an email to support@infotracer.com with the subject line "Refund Request-[Your Account Email]".
3. Clearly explain why you believe you are entitled to a refund (unauthorized charge, failed delivery, trial conversion, or 14-day withdrawal window).
4. Attach screenshots of the charge and your cancellation confirmation.
5. State the refund amount and your preferred refund method (original payment method, credit, or bank transfer).
6. Send a follow-up email if you do not receive a response within 7 business days.

Pro tip: Reference UAE Consumer Protection Law (Law No. 24 of 2006) in your refund request. This signals that you understand your legal rights and often accelerates Infotracer's decision-making.

Infotracer pricing and plan overview

Current plans and costs

Infotracer offers flexible access models designed for different usage patterns. Pricing is not fixed on the public website, so the table below reflects typical market-rate expectations based on user reports and industry standards.

For exact current pricing, contact Infotracer directly at support@infotracer.com or check your account dashboard. Pricing may vary by emirate and user type (individual vs. business).

Common mistakes when cancelling infotracer

Avoid these costly errors

Cancellation seems straightforward, yet small oversights can leave you charged or without proof of cancellation. Stopee has helped thousands of consumers avoid these pitfalls.

• Not cancelling before the next billing cycle: If your subscription renews tomorrow and you cancel today, you will still be charged. Check your next billing date on your invoice and cancel at least 1 day before.
• Deleting the confirmation email: Infotracer support may dispute a cancellation request if you have no proof. Save and screenshot every cancellation confirmation.
• Cancelling the app but not the subscription: Deleting the Infotracer app does not cancel your subscription. You must cancel the subscription separately, whether through the web account, phone, or email.
• Assuming charges stopped immediately: Some subscriptions charge on a specific day each month (e.g., the 15th). If you cancel on the 16th and your next charge is the 15th of next month, you will still be charged. Plan your cancellation timing accordingly.
• Not reviewing app-store subscriptions: Many users forget they subscribed via Apple or Google and attempt to cancel with Infotracer directly. This delays the process. Always check your app subscriptions first.
• Ignoring refund windows: The 14-day withdrawal period under UAE law begins from the purchase date, not the cancellation date. If 14 days have passed, your refund window has closed unless service delivery failed.

Cancellation checklist and summary

Your step-by-step cancellation summary

Use this checklist to ensure you complete cancellation correctly and retain all necessary proof.

Final steps and your next move

What to do right now

If you have decided to cancel Infotracer, act within the next 24 hours to ensure you avoid an unwanted charge. Log into your account, navigate to My Account > Manage Subscription > Cancel subscription, and screenshot the confirmation. If you cannot access your account online, call +1 800-791-1427 or email support@infotracer.com with your cancellation request.

Save all confirmation details-dates, reference numbers, screenshots, and emails-for at least 90 days. If Infotracer charges you after cancellation, you will need this proof to dispute the charge with your bank or credit-card company.

Monitor your bank and credit-card statements for 30 days after cancellation to confirm no further charges appear. If a charge does occur, contact Infotracer immediately with your cancellation proof. If Infotracer refuses to refund or explain the charge, escalate to the Department of Consumer Protection in your emirate or file a formal complaint with your financial institution.

Stopee has helped thousands of consumers cancel subscriptions like Infotracer and recover unauthorized charges. If you encounter resistance from Infotracer or need further guidance on your consumer rights under UAE law, visit Stopee at stopee.com for additional resources and expert support.

Need more help?

Stopee specializes in subscription cancellation and consumer advocacy. If Infotracer fails to honor your cancellation request, charges you after cancellation, or refuses a legitimate refund claim, Stopee can guide you through formal complaint procedures and escalation with regulatory authorities. Your consumer rights matter, and Stopee is committed to helping you exercise them.