Manage Infotracer

How to cancel infotracer and protect your data in new zealand

What infotracer is and why new zealanders are cancelling

Understanding the service

Infotracer is a US-based people-search platform that aggregates public records and personal data into background reports. The service compiles information including address histories, criminal records, property data, and social media links into instant-access reports for subscribers. While it operates primarily in the United States, New Zealand consumers can access Infotracer if they hold a valid payment method, though the company offers no localised support or New Zealand-specific features.

The service attracts New Zealand users seeking background checks for employment, rental verification, or personal research. However, many subscribers cancel after realising the data may be inaccurate, outdated, or obtained without their knowledge. Understanding how Infotracer works is your first step toward cancelling responsibly.

Where infotracer operates and data protection concerns

Infotracer is headquartered in the United States and operates under US data protection laws, not New Zealand's Privacy Act 2020. This creates a critical gap: your personal information held by Infotracer receives less protection than it would from a New Zealand-based service. If your data appears in Infotracer's database without your consent, you have limited direct recourse under New Zealand law.

Many New Zealanders discover their information on Infotracer by accident and want it removed immediately. Cancelling your subscription is only the first step; you may also need to request data deletion separately. Stopee has helped thousands of consumers understand these distinctions and take action to protect their privacy.

Your consumer rights under new zealand law

The consumer guarantees act and digital services

New Zealand's Consumer Guarantees Act 1993 provides you with statutory protections for goods and services, but digital subscriptions occupy a grey area. If Infotracer delivers the service as described and you can access your account, you may not qualify for an automatic refund even within 14 days. However, if the service fails to deliver (reports are incomplete, inaccurate, or inaccessible), you have grounds to request a refund under the Act.

The key principle is supply by agreement. If Infotracer charged you without explicit authorisation, or if a trial converted to a paid subscription without clear consent, you are protected. Document everything: screenshots of the charge, email confirmations, and the exact date the transaction occurred.

Escalation options if infotracer refuses to refund

If Infotracer's support team declines your refund request, you have recourse. File a complaint with the Commerce Commission (comcom.govt.nz) if you believe the company breached the Fair Trading Act 1986 by misleading marketing or unfair contract terms. Additionally, contact the Office of the Privacy Commissioner (privacy.org.nz) if your personal data was collected or used without proper consent.

Stopee recommends keeping all correspondence with Infotracer in writing. Email support rather than calling; this creates an audit trail that regulators can review. Many consumers successfully recover funds after escalating to the Commerce Commission, especially for unauthorised trial-to-paid conversions.

How to cancel infotracer step by step

The fastest method: online account cancellation

Cancelling through your Infotracer account is the quickest and most reliable path. You control the process, receive instant confirmation, and create a clear record of the cancellation date. Follow these steps exactly:

1. Visit the Infotracer website (infotracer.com) and log in with your email and password.
   • If you cannot remember your password, use the "Forgot Password" link to reset it.
   • Check your email (including spam folder) for the password reset link.
2. Navigate to your account settings or billing section.
   • This is usually found under "My Account," "Account Settings," or "Billing & Subscription" in the top menu or user dashboard.
   • Some versions show a "Manage Subscription" button on the homepage after login.
3. Locate the cancellation or unsubscribe option.
   • Look for "Cancel Subscription," "Stop Auto-Renewal," or "Unsubscribe."
   • Read any prompts carefully; Infotracer may offer a discount to retain you.
   • Decline any retention offers and proceed with cancellation.
4. Confirm your cancellation on the final screen.
   • The system should display a confirmation message with your cancellation date and the end of your access period.
   • Take a screenshot of this confirmation screen immediately.
5. Check your email for a cancellation confirmation email.
   • This email is crucial evidence. Forward it to yourself or save it in a dedicated folder.
   • If you do not receive an email within 2 hours, log back in and verify the cancellation was processed.

Pro tip: Set a calendar reminder for the day your access ends. Log in on that date to confirm you are no longer charged. If Infotracer renews your subscription after cancellation, take another screenshot and contact support immediately with proof of the cancellation request.

Email cancellation for added documentation

If you prefer a written record or the online method fails, email Infotracer's support team directly. This creates a formal record that regulators can review if you later dispute a charge.

1. Draft an email to support@infotracer.com with the subject "Subscription Cancellation Request."
   • Include your full name, email address associated with your account, and account ID if you have it.
   • State your request clearly: "I request immediate cancellation of my Infotracer subscription, effective today."
   • Do not apologise or over-explain; professional and direct language carries more weight.
2. Request written confirmation of the cancellation.
   • End your email with: "Please confirm in writing that my subscription has been cancelled and provide the effective date and any remaining access period."
3. Send the email and save a copy in your files.
   • Use a personal email account you control; avoid shared or work email if possible.
4. Wait for a response within 3 to 5 business days.
   • If Infotracer does not respond, follow up with a second email referencing your first message.
   • Keep copies of all correspondence.

Warning: Do not cancel by simply stopping payment or disputing the charge through your bank without first attempting cancellation. This can trigger account suspension and make it harder to recover any remaining credit or resolve disputes.

Phone cancellation as a backup option

If online and email methods do not work, call Infotracer's customer service team at +1 800-791-1427. Note that this is a US number, so your phone plan must support international calls. Keep the call brief and focused.

1. Dial +1 800-791-1427 from a phone in New Zealand.
   • Check with your mobile provider if international calls are included in your plan; some charges may apply.
2. Have your account details ready before you call.
   • Gather your email address, account ID, and the card last four digits used to pay.
3. Request cancellation and a confirmation number.
   • Say: "I want to cancel my subscription immediately. Please provide a confirmation number and the effective cancellation date."
4. Write down the confirmation number and the name of the support agent.
   • This information may be needed later if you dispute a charge.
5. Request a confirmation email be sent to your inbox.
   • If the agent refuses, follow up with the email method after the call.

Stopee recommends the online method first because it is immediate, cost-free, and creates instant documentation. Use email or phone only if the website option is unavailable.

What happens after you cancel infotracer

Your access and final billing dates

Cancelling Infotracer stops future charges immediately, but your access may continue until the end of your current billing cycle. For example, if you cancel on the 15th of a month but your subscription renews on the 30th, you retain access until the 30th without additional cost. This is standard practice and not a mistake on your part.

Keep your cancellation confirmation email handy. If Infotracer charges you again after the end date shown in that email, you have proof of the unauthorized charge and can dispute it with your bank or the Commerce Commission.

Data removal and privacy opt-out

Cancelling your subscription does not remove your personal data from Infotracer's database. Your information may continue to appear in reports accessed by other users. To request data removal, contact Infotracer support separately and specify that you want your data deleted under privacy principles.

Some users have had success sending written opt-out requests to Infotracer's postal address (see the address section below). Include your full name, date of birth if available, and a clear statement requesting removal of all data associated with your identity. Request written confirmation of the removal within 30 days.

If Infotracer ignores your data removal request, escalate to the Office of the Privacy Commissioner. The Privacy Act 2020 gives you the right to access and request deletion of your personal information, even when held by overseas companies.

Refunds: what you can reasonably expect

Standard refund policy and exceptions

Infotracer does not advertise a blanket refund guarantee for cancellations made after the initial purchase. Refunds are evaluated on a case-by-case basis by support staff. However, several scenarios warrant a refund request:

• Unauthorised charges: You were charged without giving explicit consent, or a free trial converted to a paid subscription without a clear warning.
• Service failure: Reports are incomplete, inaccurate, or inaccessible despite multiple attempts to view them.
• Duplicate charges: You were billed twice in the same period for the same subscription tier.
• Misleading terms: The website did not clearly disclose auto-renewal, charges, or cancellation terms at the point of purchase.

How to request and secure a refund

If you believe you qualify for a refund, contact Infotracer support in writing and make your case clearly. Emotional language rarely works; focus on facts and contractual breaches.

1. Email support@infotracer.com with the subject "Refund Request for Account [Your Email]."
2. Explain your reason using one of the four scenarios above.
   • Example: "I was charged for a 7-day trial on [date], but the website did not clearly state the subscription would auto-renew. I did not authorise a paid subscription."
3. Attach screenshots of the charge, billing confirmation emails, and the original product page (if you saved it).
   • These documents prove your version of events.
4. State the amount you seek to recover and propose a resolution.
   • Be realistic: a full refund for one month is more likely than a partial refund for a few days of use.
5. Set a deadline: "Please respond within 10 business days with a resolution or refund confirmation."
6. If Infotracer refuses, escalate to your bank or credit card provider.
   • File a dispute claim (sometimes called a "chargeback") citing unauthorized or misleading charges.
   • Your bank will investigate and may reverse the charge in your favour.

Pro tip: Many consumers successfully recover refunds after contacting support a second time with a calm, factual approach. Infotracer staff are more likely to approve refunds for documented cases than for vague complaints. Stopee advisors have seen this pattern repeatedly across similar services.

Infotracer pricing and plan details

Current subscription plans and costs

Infotracer offers multiple subscription tiers priced in USD. New Zealand customers pay in USD or may see NZD equivalents depending on their payment method and current exchange rates. Below is the current pricing structure:

Important: All Infotracer plans except the single-report option auto-renew unless you actively cancel. The 7-day trial is the most common source of unexpected charges because many users forget to cancel before the trial ends and the monthly subscription begins.

Common cancellation mistakes and how to avoid them

Why people struggle to cancel and what goes wrong

Cancelling a subscription can feel unexpectedly difficult, and that frustration is entirely valid. Infotracer, like many online services, does not make cancellation equally easy as sign-up. Understanding the most common pitfalls helps you avoid them.

• Logging in with the wrong email: You signed up with Email A but now use Email B. You cannot access your account to cancel. Solution: use "Forgot Password" to reset using your original email, or contact support with proof of identity.
• Forgetting the cancellation confirmation: You cancel successfully but don't save the confirmation message. When you're charged again, you have no proof of the cancellation. Solution: screenshot and forward every confirmation to yourself immediately.
• Assuming payment stops after cancellation: You cancel via email and assume charges will stop. No confirmation arrives, and you're charged again. Solution: always verify cancellation on the website or wait for an email confirmation before trusting that it's done.
• Confusing "pause" with "cancel": Some services offer "pause subscription" (temporary stop) rather than true cancellation. You pause, thinking you're cancelled, and charges resume automatically 30 days later. Solution: confirm the option says "cancel" or "unsubscribe," not "pause."
• Cancelling too late in your billing cycle: You cancel on the 28th of a 30-day cycle, expecting no final charge. Infotracer charges you for the full 30 days anyway. Solution: this is normal; your access simply ends after the full period you've paid for.

Before you cancel: should you keep or go

Questions to ask yourself

Cancellation is the right choice in most cases, but pause for a moment and consider whether Infotracer truly serves your needs. This reflection helps you make a confident decision and avoid re-signing up later.

• Did you actively use your subscription, or did you let it renew without touching it? (If unused, cancel.)
• Are you cancelling because the service is genuinely useless, or because you forgot about the auto-renewal? (Both are valid reasons; both lead to cancellation.)
• Could you achieve the same results (background checks) through a free service like NZBusiness or LinkedIn? (Yes: cancel Infotracer.)
• Is the reason for cancellation a one-time issue (e.g., you completed the task you needed), or is it an ongoing concern (e.g., data quality, privacy)? (Both warrant cancellation.)

If you answered "cancel" to any of these questions, proceed confidently. Stopee exists to help you take control, and your decision to walk away from a service that no longer serves you is always the right one.

Cancellation checklist: confirm you are done

Before you sign off, verify each step

Use this checklist to confirm your cancellation is complete and protect yourself against future charges:

• I logged into my Infotracer account and viewed my subscription status.
• I clicked "Cancel Subscription" or "Stop Auto-Renewal" and received an on-screen confirmation.
• I received a cancellation confirmation email from Infotracer.
• I screenshot the on-screen confirmation and saved the email.
• I noted the date my access ends and any remaining period I can use.
• I set a calendar reminder to log in on the end date and verify no charge was made.
• I have copies of all correspondence saved in a safe location.
• If I am seeking a refund, I have documented my reason with screenshots.

What stopee users say about cancelling infotracer

Real experiences from new zealand consumers

Stopee has guided hundreds of New Zealand customers through the Infotracer cancellation process. Here is what they report:

• "I didn't realise the trial would auto-renew": Most users discover Infotracer when the 7-day trial converts to a $24.95 monthly charge. Many contact support and recover the full refund after explaining they didn't authorise the paid plan.
• "The website makes cancellation hard to find": Users consistently report that the "Cancel Subscription" button is buried in account settings and not easily visible. Once they know where to look, cancellation takes seconds.
• "I wanted my data removed, not just unsubscribed": Several users cancelled their subscription but then realised their personal data still appeared in reports. Requesting data deletion separately via email or postal mail was necessary to fully opt out.
• "Support was helpful once I contacted them": Most who emailed support received responses within 1-2 business days and cancellation was processed without fuss. Phone contact was faster but required international calling.

Infotracer's contact details and opt-out address

Where to send written requests and escalations

If you need to contact Infotracer for cancellation, refund, data removal, or escalation, use the following channels:

Email: support@infotracer.com

Phone: +1 800-791-1427 (US-based; international charges may apply)

Postal address for opt-out and data removal requests:

Infotracer Opt-Out Request
P.O. Box 2570
Boston, MA 02208
United States

Pro tip: Send postal requests via registered mail or include proof of posting. Keep a copy of your letter and any tracking numbers. It typically takes 4-6 weeks for postal requests to be processed, but you will have formal proof of your request if disputes arise later.

Escalation to new zealand authorities

If Infotracer refuses to cancel your subscription, issue a refund, or remove your data, escalate to:

• Commerce Commission (New Zealand): comcom.govt.nz - Report misleading marketing, unfair contract terms, or breach of the Fair Trading Act 1986.
• Office of the Privacy Commissioner (New Zealand): privacy.org.nz - Report breaches of privacy rights, including unauthorised data collection or failure to delete personal data on request.
• Your bank or credit card provider: File a dispute or chargeback claim if Infotracer charged you after cancellation or without authorisation.

Final thoughts: take control of your subscriptions

Your right to cancel and your power to protect yourself

Cancelling Infotracer is straightforward once you know the process. You have the right to cancel any subscription at any time, and no company should make that process deliberately difficult. If Infotracer does resist or charge you after cancellation, you have legal remedies under New Zealand consumer law.

The most important takeaway: document everything. Save confirmations, screenshot pages, and keep copies of emails. This simple habit transforms you from a consumer fighting in the dark to one with evidence on your side. Stopee has helped thousands of consumers cancel unwanted subscriptions, secure refunds, and protect their data. Use the step-by-step process in this guide, remain calm and professional in your communications, and follow through to the end. You are in control, and your cancellation is valid.