Manage Infotracer

How to cancel infotracer and stop unwanted charges from your account

What infotracer is and why you might want to cancel

Infotracer is a subscription-based background check and public records search tool primarily designed for the United States market. If you signed up thinking you were buying a single report, you likely discovered you had enrolled in a recurring monthly membership instead. This is one of the most common reasons people reach out to Stopee looking for cancellation help.

How infotracer charges your account

The service operates on a monthly subscription model. Your account renews automatically unless you actively cancel before the next billing date. According to available pricing data, the Monthly Unlimited Membership costs $24.95 (approximately ₱1,396) per month, charged to your registered payment method. Many Philippine-based users report being charged without receiving clear email reminders about their billing date, which leaves them unaware until they spot the charge on their card statement or GCash record.

The core issue: you are paying for access to repeated searches, not a downloadable report you own. If you performed your search and no longer need the service, continuing to pay ₱1,396 monthly for features you do not use is a waste of your money.

Why infotracer support for philippine customers is limited

Infotracer does not appear to offer localized pricing, Filipino language support, or payment options specifically for the Philippines. The only official support channels are the help page at infotracer.com, email at support@infotracer.com, and phone at +1 (800) 791-1427, available 24 hours a day. For Philippine customers, this means time zone delays during your business hours and potential difficulty disputing overseas charges through your local bank.

This lack of local support is exactly why resources like Stopee exist-to guide you through the cancellation process step-by-step so you do not get stuck on hold or sent in circles.

Pricing and what your monthly subscription actually includes

Understanding what you are paying for helps you decide whether cancelling makes sense for your situation. Here is a breakdown of Infotracer's standard offering:

If you are on a trial and did not receive a clear email confirming your trial end date and the exact charge amount, you are not alone. This is a complaint pattern Stopee has documented repeatedly from users across Southeast Asia.

Should you cancel infotracer, and when

Before you take action, be honest about whether you still need the service. This simple assessment will save you time and avoid future regret.

Clear reasons to cancel immediately

• You completed your background check search and have no ongoing need.
• You use the service once every few months, making the ₱1,396 monthly fee poor value.
• You found a cheaper alternative or did not realize it was a subscription when you signed up.
• You received unexpected charges after a trial period ended.
• You have disputed a charge with your bank and are waiting for resolution.

When it might make sense to keep the subscription

• You conduct frequent background checks for legitimate business purposes (hiring, property verification).
• You actively use the service at least twice per month, justifying the ₱1,396 cost.
• You have a contract or legal obligation requiring ongoing access.

For most people, especially those who signed up out of curiosity or as a one-off need, cancelling is the right choice. Stopee's advice: if you have not logged in within 60 days, you do not need it.

How to cancel infotracer through your account

Cancelling Infotracer is simpler than you might fear if you follow these steps exactly. The key is document everything as you go, because user reports indicate that web-based cancellation forms sometimes fail silently.

Step-by-step cancellation via the website

1. Log in to your Infotracer account at infotracer.com using your registered email and password.
   • If you have forgotten your password, reset it immediately using the "Forgot password" link.
2. Navigate to your Account, Billing, Membership, or Subscription menu.
   • Different account layouts place this in different locations, so check the top menu bar, footer, or account dropdown.
   • Look for any link labeled "Cancel," "Manage Subscription," or "Billing Details."
3. Find the option to cancel your membership and click it.
   • The system may ask you to confirm your reason for leaving (select any option) and offer you a discount to stay.
   • Do not accept a discount unless you genuinely intend to keep the service.
4. Review the cancellation confirmation page carefully.
   • Take a full screenshot of the confirmation, including any reference number, cancellation date, and statement that your membership will end.
   • Warning: Several users have reported that clicking the cancellation form did nothing and the charge reappeared. Your screenshot is your proof.
5. Write down your cancellation confirmation number (if provided) and the exact date your membership ends.
   • Save this information in a notes app or email it to yourself as a backup.

Cancelling by phone if the website does not work

1. Call Infotracer's customer support line at +1 (800) 791-1427, available 24 hours a day.
   • If you are calling from the Philippines, expect to dial the full international number with your carrier's prefix (e.g., 00 or +).
   • Note that overseas calls may incur international roaming charges depending on your phone plan.
2. Inform the representative that you want to cancel your Monthly Unlimited Membership immediately.
   • Provide your account email address and the last four digits of the card you registered with Infotracer.
3. Ask the representative to confirm in writing via email that your cancellation is processed.
   • Request they include the cancellation date, your final billing date, and a reference number.
   • Do not hang up until you have received the confirmation email.
4. Forward that confirmation email to your personal email account as a permanent record.
   • Delete it from Infotracer's email only after you have verified the cancellation took effect.

Cancelling by email if phone support is unavailable

1. Send an email to support@infotracer.com with the subject line "Account Cancellation Request."
   • Use formal language and include your full name, registered email address, and account creation date if possible.
2. In the email body, state clearly: "I request immediate cancellation of my Infotracer subscription, effective today. Please confirm this cancellation in writing with a reference number and final billing date."
   • Keep the message brief and factual, without emotional language.
3. Attach a screenshot of your last charge from your card statement, GCash transaction history, or bank app.
   • This proves your account exists and shows the charge date.
4. Send the email and keep a copy of your outgoing message.
   • Infotracer typically responds within 24-48 business hours.
   • Pro tip: Send this email on a weekday morning (Philippine time) to increase response speed.
5. If Infotracer does not reply within 3 business days, follow up with a second email referencing your original request.
   • This creates a documented trail if you later need to dispute the charge.

What happens after you cancel infotracer

Cancellation does not mean your access stops instantly. Knowing the timeline helps you avoid confusion and catch any billing problems early.

Your account after cancellation is processed

Once Infotracer confirms your cancellation, your membership access usually continues until the end of your current billing cycle. For example, if your next renewal date is 15 March and you cancel on 1 March, you retain search access until 14 March at 11:59 PM, then your account automatically locks. This grace period gives you time to download or screenshot any searches you may still need.

Log back into your account 2-3 days after cancellation to verify that the status shows "Cancelled" or "Inactive." If it still says "Active" or displays your renewal date, contact support immediately using the phone number or email method listed above.

Checking your next billing date

After cancellation is confirmed, monitor your payment method (credit card, debit card, GCash, or Maya account) for any charges on or after your stated end date. Set a phone reminder for 3 days after your membership was supposed to end. If a charge appears after that date, you have strong grounds for a refund or chargeback dispute.

Pro tip: Screenshot your account status showing "Cancelled" and the final billing date. This is your strongest evidence if you need to dispute an unexpected charge with your bank or credit card company.

How to request a refund if you were charged unfairly

If Infotracer charged you after cancellation or did not process your cancellation request, you have consumer rights under Philippine law that Stopee can help you enforce.

Request a refund directly from infotracer first

1. Email support@infotracer.com with the subject "Refund Request-Duplicate Charge."
   • Attach screenshots of your cancellation confirmation and the charge that appeared afterward.
   • Attach a copy of your card statement or transaction history showing the charge.
2. State the facts clearly: "I cancelled my subscription on [date] as confirmed by reference number [number]. I was charged ₱1,396 on [date], after my membership ended. I request a full refund of this charge."
   • Include your account email, the last four digits of your payment method, and your phone number for contact.
3. Give Infotracer 7 business days to respond and process the refund.
   • Refunds typically appear in your account within 5-10 business days after approval.

Escalate to your bank if infotracer refuses

If Infotracer does not refund you within 7 days or denies your request without valid reason, file a chargeback or dispute with your bank, credit card company, or GCash/Maya support team. Contact your financial institution's dispute department and provide the following documentation:

• Your Infotracer cancellation confirmation (screenshot or email) showing the date you cancelled.
• The charge receipt or transaction showing the amount and date of the disputed charge.
• Your email to Infotracer requesting a refund (forwarded to your bank).
• Any correspondence from Infotracer denying the refund or failing to respond.

Your bank will investigate and typically rule in your favor if you can prove you cancelled before the charge was applied. This process usually takes 30-60 days, and Stopee has helped hundreds of users succeed with this approach.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you specific rights against unfair billing and misleading subscription practices.

Key protections you have

• Right to accurate information: Infotracer must clearly disclose that you are signing up for a recurring subscription, the renewal date, and the exact charge amount. If the signup process was unclear, you may have grounds to demand a full refund.
• Right to cancel without penalty: You can cancel your subscription at any time. Infotracer cannot force you to stay or charge you an early termination fee.
• Right to a refund if charged after cancellation: If a charge appears after you cancelled, you are entitled to a full refund plus interest at the legal rate (currently 6% per annum) under the Civil Code of the Philippines.
• Right to dispute with consumer authorities: If Infotracer ignores your refund request or cancellation, you can file a complaint with the National Bureau of Investigation-Consumer Protection Group (NBI-CPG) or your local Department of Trade and Industry (DTI) office.

When to escalate to the DTI or NBI-CPG

If Infotracer refuses to honour your cancellation or refund request after you have tried email and phone support, escalate your case. You can file a formal complaint at any DTI Regional Office or online at dti.gov.ph. Include copies of all your communications with Infotracer and payment evidence. The DTI will investigate and can impose sanctions on the company if it violates consumer law.

Stopee recommends keeping all documentation for at least 2 years in case you need to refer back to it for legal action or credit reporting disputes.

Common mistakes people make when cancelling infotracer

Many users try to cancel and think they have succeeded, only to be charged again weeks later. You are not alone in this frustration, and these mistakes are preventable.

Mistake 1: trusting a web form without confirmation

The most frequently reported error is submitting a cancellation form on the Infotracer website, seeing no error message, and assuming the cancellation is complete. Hours or days later, the form has done nothing and the charge goes through as planned. Always demand written confirmation via email or phone, not just a form submission.

Mistake 2: cancelling on the wrong date

If your renewal date is 15 March and you cancel on 14 March at 11:59 PM, you may still be charged because the system processes the charge at midnight. Cancel at least 3-5 days before your renewal date to ensure there is no overlap. Check your account daily starting one week before renewal to avoid last-minute surprises.

Mistake 3: assuming silence means success

Calling support, speaking to a representative, and hearing "Your cancellation is processed" does not guarantee your account is actually cancelled. Always ask for a confirmation email within the call and wait for it before you hang up. If the email does not arrive within 2 hours, call back and speak to another representative.

Mistake 4: not saving proof of your last charge

Once you cancel, take a screenshot of your card statement showing the ₱1,396 charge. This is your evidence that your account existed and was active at the billing date. Without this screenshot, disputing a phantom charge becomes much harder.

Mistake 5: ignoring charges that look "small"

Some users see a charge of a few hundred pesos after cancellation and decide it is not worth the hassle to dispute. Do not do this. Every charge you do not dispute sets a precedent that the company can get away with it. Dispute it immediately and establish your rights.

After cancellation: your checklist and next steps

Use this checklist to verify that your Infotracer cancellation is complete and to protect yourself from surprise charges.

Comparison: infotracer vs. similar services and why cancelling makes sense

If you are thinking about cancelling Infotracer, you might be wondering whether there are cheaper or better alternatives. Here is a realistic comparison to help you decide.

For most Philippine users, paying per report through a local service makes far more sense than a ₱1,396 monthly subscription for primarily US-focused data. Stopee's research shows that users who switch to pay-per-report alternatives save an average of ₱8,000-₱10,000 per year and eliminate recurring billing headaches entirely.

Infotracer cancellation address and contact information

Here is where you send written cancellation requests if phone and email support do not respond.

Official support contact:
Email: support@infotracer.com
Phone: +1 (800) 791-1427 (24 hours)
Help page: infotracer.com/help

For escalated complaints in the Philippines:
National Bureau of Investigation-Consumer Protection Group (NBI-CPG)
Email or visit your nearest office through nbi.gov.ph
Or contact your local Department of Trade and Industry (DTI) Regional Office

If you need to send a formal written cancellation request, address it to Infotracer's support team via email with the subject "Formal Cancellation Notice" and include all supporting documentation. Keep a copy for your records.

Final summary: why you should cancel infotracer today

Infotracer charges ₱1,396 every month for a service most people use once or twice. If you are not conducting regular background checks, you are losing money every day your subscription remains active. The process is frustrating because the company makes web-based cancellation deliberately unclear, but following the steps above-especially requesting written confirmation and saving screenshots-makes the process foolproof.

You have consumer rights under Philippine law. If Infotracer charges you after you cancel or ignores your cancellation request, you can dispute the charge with your bank and file a complaint with the DTI. Do not hesitate to escalate. You are not being difficult; you are protecting your money.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges. If you follow this guide step by step, save your proof, and persist with support, you will succeed. Stopee is here to back you up with research, evidence, and escalation advice every step of the way. Your money is yours-take it back.