Manage Infotracer

How to cancel Infotracer and stop unwanted charges in malaysia

What Infotracer is and why malaysians are signing up

Infotracer is a US-based subscription service that gives you access to public records, background searches, and people-lookup tools. You search for individuals, verify contact details, check property records, and retrieve business information all through a web browser. The service charges a recurring monthly or annual fee, and like most subscriptions, it renews automatically unless you actively cancel.

Many people in Malaysia discover Infotracer when they need a quick background check or contact verification for work, legal matters, or personal research. The problem starts when that one search becomes a forgotten subscription, and your card keeps getting charged month after month. If you are in that situation now, Stopee is here to guide you through a cancellation that actually sticks.

How the service charges you

Infotracer operates on a recurring subscription model. You pay upfront, gain access to their search tools for a billing cycle (usually one month), and then the charge repeats automatically on your renewal date. The service is entirely online; there is no Malaysia office, local support team, or local payment processing. All charges come from the United States, so your bank statement will show a foreign merchant transaction.

Pro tip: Check your card statement right now and note the exact amount charged and the date. Screenshot it. This proof matters if you need to dispute a charge later or confirm you were billed after you cancelled.

What you are actually paying for

Your Infotracer subscription gives you access to search functions, not downloadable software or files. The moment you have completed the searches you needed, the ongoing subscription value drops to zero. Many users realise too late that they do not actually need continuous access; they only needed one batch of searches. That is when cancellation becomes urgent.

Your consumer rights in malaysia and what protections apply

You have legal protections when buying subscriptions in Malaysia, even from overseas companies like Infotracer.

The consumer protection act 1999 and your right to cancel

Malaysia's Consumer Protection Act 1999 (CPA) covers unfair contract terms and gives you the right to fair treatment in any purchase or subscription agreement. Although Infotracer is a US company, because you are a consumer based in Malaysia, local consumer law still applies to the transaction. This means Infotracer cannot lock you into unfair cancellation terms or hide the cancellation process.

If Infotracer has charged you without clear notice, failed to make cancellation obvious, or continued billing after you requested cancellation, you have grounds to dispute the charge with your card issuer and escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) if needed.

Your right to dispute charges with your bank

If Infotracer refuses to refund charges or continues billing after you cancel, you can file a dispute with your bank or credit card company. Malaysian banks honour consumer protection rules and will reverse unauthorised or disputed charges if you provide evidence (your cancellation request, screenshots of your account, card statements). This is your safety net if Infotracer does not respond to your cancellation request.

Warning: Do not wait weeks hoping the company responds. File a dispute within 30 days of the unwanted charge for the fastest resolution.

Methods to cancel Infotracer: which path to take

Infotracer offers multiple cancellation channels, and choosing the right one matters because some are faster and create better proof of cancellation.

The fastest cancellation method: self-service through your account

Logging into your Infotracer member account and cancelling through the website is the quickest option. The system usually gives you instant confirmation and a cancellation reference number. You bypass email delays and you have immediate written proof.

Email cancellation: slower but documented

Sending a written cancellation request to Infotracer's support email creates a paper trail. The company has to respond and acknowledge your request. This method is slower (usually 48 to 72 hours for a reply) but gives you legal evidence that you cancelled on a specific date.

Phone cancellation: direct but riskier

Calling Infotracer's US support line at (800) 791-1427 allows you to speak to a representative immediately, but you rely on them to process the cancellation correctly. Follow up with an email confirmation message to the support team documenting what you discussed on the phone.

How to cancel Infotracer step by step

Follow these steps in order to ensure your cancellation is processed correctly and your charges stop.

Step-by-step cancellation through your web account

This is the method Stopee recommends because you control the process and receive instant confirmation.

1. Visit the Infotracer member login page at members.infotracer.com and enter your email and password.
2. Once logged in, look for your account dashboard. Click on Account, Membership, Subscription, Billing, or Manage Plan depending on the current layout.
3. Find the option labelled Cancel Subscription, Cancel Membership, or Manage Subscription. Click it.
4. Read any reason-selection screen that appears. Infotracer may ask you why you are cancelling; answer honestly (cost, no longer need service, found alternative) or select "other."
5. Confirm your cancellation when prompted. Some systems show a final "are you sure?" screen to prevent accidental cancellation.
6. Take a screenshot of the confirmation page. Look for a cancellation reference number, date, and statement like "Your subscription has been cancelled effective [date]."
7. Note your final billing date. Your access should stop at the end of the current billing cycle unless you see an immediate termination option.
8. Save the confirmation email if Infotracer sends one automatically to your registered email address.

Pro tip: If you cannot find a Cancel button anywhere in your account, try searching the page using Ctrl+F (Command+F on Mac) and type "cancel" or "subscription." Sometimes the option is buried but still there.

Cancellation by email if self-service fails

If the web account cancellation does not work or you want documented proof, email Infotracer directly.

1. Send an email to [email protected] with the subject line "Cancellation Request - [Your Email Address]"
2. In the body, include:
   • Your full name and email address associated with your account
   • Your account number or phone number on file (if you have it)
   • The exact statement: "I request immediate cancellation of my Infotracer subscription effective today. Please confirm this cancellation and provide a reference number."
   • The date you are sending the email
3. Do not threaten or use hostile language. Stay professional and factual.
4. Send the email from the same address used to create your Infotracer account.
5. Wait for a reply. Infotracer should respond within 48 to 72 hours with cancellation confirmation.
6. Screenshot the email chain (your sent message and their reply) and save it as evidence.

Warning: If you do not receive a response within 5 business days, follow up with a second email marked "URGENT: Follow-up to Cancellation Request Sent [date]." This creates additional documentation if you later need to dispute a charge.

Phone cancellation if you need immediate confirmation

Calling Infotracer puts you in direct contact with a cancellation representative.

1. Call (800) 791-1427 during business hours. The line supports calls from Malaysia, but expect US time zone response times.
2. Tell the representative you want to cancel your subscription immediately and ask for a cancellation reference number.
3. Ask the representative to confirm the exact cancellation date and your final billing date.
4. Request the representative send you a written cancellation confirmation email at the end of the call.
5. Hang up and immediately send a follow-up email to [email protected] stating: "I cancelled my subscription by phone on [date] at [time] with representative [name if provided]. Reference number: [number]. Please confirm receipt and process this cancellation."
6. Save the follow-up email and any response as proof.

Stopee knows that phone cancellations can feel rushed, which is why written follow-up is essential. Never rely on a phone call alone.

What happens after you cancel and when you should check

Many people worry whether their cancellation actually took. Here is what to expect next and what to monitor.

Your access timeline after cancellation

Most subscription services (including Infotracer) honour the billing cycle you have already paid for. If you cancel on the 15th of the month but your billing date is the 30th, you keep access until the 30th. After that date, your login stops working. This grace period is normal and legal; you are not entitled to an immediate refund for unused days.

Save any search results or information you need before your final billing date passes.

Watch your bank account and card statement

After you cancel, watch your bank account closely for the next 30 days. You should see no new charge from Infotracer after your final billing date. If a charge appears after your cancellation date, it is a billing error or the company failed to process your cancellation.

Pro tip: Set a phone reminder for 5 days after your final billing date. Check your statement on that day. If an unwanted charge appears, contact your bank immediately. You now have proof of cancellation (your screenshot or email confirmation) to show the dispute is legitimate.

Close or archive your account (optional but recommended)

Cancelling a subscription and deleting your account are two separate actions. Infotracer may keep your account active even after subscription cancellation, storing your personal data. If you want to completely remove your data, log in one more time and look for a Delete Account, Close Account, or Remove My Data option. This step is optional but aligns with data privacy best practices.

Refund policy and when you can get your money back

Understanding Infotracer's refund terms helps you know whether a refund is possible in your situation.

Standard refund eligibility

Most people do not receive a refund when they cancel because they have already used the service during the paid billing cycle. Infotracer's business model treats subscriptions as service access, not a product with a money-back guarantee. However, refunds may be available in specific situations.

How to request a refund from Infotracer

If you believe you qualify for a refund, contact Infotracer and explain your reason clearly. Email [email protected] with the subject "Refund Request - [Your Account Email]" and include the date of the charge, the amount, and the reason (unwanted charge after cancellation, charged without consent, etc.). Keep your tone professional and reference the specific charge on your statement.

Give Infotracer 5 to 7 business days to respond. If they refuse or do not reply, escalate the dispute to your bank immediately.

Common cancellation mistakes to avoid

Many people cancel Infotracer but still get charged because they skipped a crucial step or misunderstood the process. Learn from their mistakes.

Mistake 1: assuming you cancelled when you only paused the subscription

Some services (including some versions of Infotracer's interface) offer a "pause" option that looks similar to cancellation. Pausing stops access temporarily but leaves the subscription active. When the pause period ends, your subscription resumes and charges resume. Always confirm you are selecting "cancel" or "cancel subscription," not "pause," "freeze," or "suspend."

Mistake 2: cancelling through your bank instead of Infotracer

Stopping payment via your bank (blocking the merchant or cancelling your card) is not a proper cancellation. Infotracer's system does not know you cancelled, so your account remains active. The company will attempt to charge you repeatedly, and your bank will reject each attempt, but this creates friction and confusion. Always cancel through Infotracer first, then monitor your statement.

Mistake 3: forgetting to save your cancellation confirmation

If you cancel online but do not screenshot the confirmation page, you have no proof you cancelled on a specific date. If a charge appears later, you cannot easily defend your position. Always save documentation.

Mistake 4: cancelling on your final billing date

If you wait until your billing date to cancel, Infotracer may have already processed the next charge. Cancel at least 5 to 7 days before your renewal date to avoid an extra month of charges. Check your account now to find your exact renewal date and mark it on your calendar.

Mistake 5: not following up if you do not hear back

Email silence does not mean your cancellation went through. If you email [email protected] and do not receive a response within 5 business days, send a follow-up email and prepare to dispute the next charge with your bank. Do not assume the problem will resolve itself.

Pricing and what you should have paid

Knowing Infotracer's typical pricing helps you spot overcharges and understand what you agreed to.

All charges appear in US dollars and are converted to Malaysian ringgit by your bank. Exchange rates vary daily, so your statement amount may differ slightly from the USD amount shown on Infotracer's website. This is normal and not a billing error. However, if your card shows a charge significantly higher than expected (or multiple charges for a single subscription), contact your bank to investigate.

Why you should cancel now instead of waiting

If you have decided to cancel, do it today. Every day you delay is another day of automatic billing approaching.

The cost of postponement

A single forgotten subscription costs you USD 25 to 35 per month, or roughly RM 110 to RM 150 depending on exchange rates. Cancel now and you save that money immediately. Cancel next week and you might trigger another automatic charge, costing you an extra month of fees.

Why stopee emphasises urgency

Stopee has helped thousands of consumers cancel unwanted subscriptions, and the most common regret is "I wish I had cancelled sooner." The process takes 5 to 10 minutes via web account or email. The financial benefit of cancelling today versus tomorrow is real and compounds monthly. Do not let inertia cost you money.

Contact information and where to escalate if Infotracer ignores you

If you have cancelled and Infotracer continues to charge you, here is where to escalate.

Infotracer customer support channels

Email: [email protected]
Phone: (800) 791-1427 (US-based; Malaysia calls supported)
Member help page: members.infotracer.com/customer/help
Website: infotracer.com

Important note: Infotracer has no physical office or support centre in Malaysia. All support is handled from the United States, so response times may be slower than a local company. This is why written documentation and bank escalation are crucial.

Malaysian consumer protection escalation

If Infotracer refuses to honour your cancellation or refund request after 14 days, escalate to:

Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Official website: mdtca.gov.my
You can file a formal consumer complaint if Infotracer violates the Consumer Protection Act 1999. Include copies of your cancellation request, confirmation emails, and bank statements showing unwanted charges.

Your bank's dispute department
If a charge appears after cancellation, contact your bank within 30 days. Malaysian banks are required to investigate consumer disputes and can reverse unauthorized charges. This is your fastest financial remedy.

Consumer advocacy resources

Stopee maintains up-to-date cancellation guides for hundreds of subscriptions, including detailed information about disputed charges and consumer rights in Malaysia. Visit stopee.com for support if you encounter difficulties beyond this guide.

Final checklist before you cancel

Use this checklist to ensure your cancellation is successful and you have all necessary documentation.

Summary and your next step

Infotracer is a straightforward cancellation if you know the three paths: web account (fastest), email (most documented), or phone (most direct). You have consumer protections under Malaysian law, your bank can dispute unwanted charges, and you can escalate to the MDTCA if Infotracer refuses to cooperate. Cancel today, save your confirmation, and monitor your next statement. If a charge appears after your cancellation date, dispute it with your bank immediately.

Stopee has guided thousands of Malaysian consumers through cancellations just like yours, and we know the process works when you take action now. Visit stopee.com for support on this cancellation or to explore alternatives to Infotracer that might better serve your needs.