Manage Monkey

How to cancel monkey and reclaim your video chat freedom

What monkey is and why you might want to cancel

Monkey is a social video-chat platform that lets you connect with strangers in real-time for live conversations. The app operates on a freemium model, meaning you can use basic features for free, but you'll encounter paid subscription tiers and in-app purchases that unlock premium features like "Monkey Plus" and various boost options.

If you've signed up for a paid plan or made in-app purchases and now want to stop the charges, you're not alone. Many users discover that Monkey subscriptions renew automatically, or that boost purchases accumulate faster than expected. At Stopee, we've helped thousands of South African consumers understand their cancellation rights and take back control of their billing.

When cancellation makes sense

You might want to cancel Monkey if you've lost interest in the app, prefer other platforms, or simply want to stop unexpected recurring charges. If you purchased a one-time boost or premium tier that you no longer use, cancelling prevents future renewals and protects your bank account from surprise deductions.

Understanding monkey's pricing model

Monkey offers both one-time in-app purchases and subscription-based access. Some purchases are non-renewable, while others auto-renew on a set schedule. The distinction matters because cancellation procedures differ depending on how you paid and which platform you used (Google Play Store, Apple App Store, or web-based payment).

Monkey's pricing in south africa

Below are the current in-app purchase prices available in the South African store.

Pro tip: Some of these purchases may auto-renew depending on your account settings. Check your subscription status in the app or via your payment provider to confirm whether your plan renews automatically.

How to cancel monkey on android (Google play store)

If you subscribed to Monkey through the Google Play Store on your Android phone, follow these steps to stop recurring charges.

1. Open the Google Play Store app on your Android device.
   • If you don't have it pinned to your home screen, search for "Google Play Store" in your app drawer.
2. Tap your profile icon in the top right corner of the screen.
   • It usually appears as a circular avatar or the first letter of your Google account name.
3. Select "Manage subscriptions" from the menu that appears.
   • You may need to scroll down to find this option if your menu has many items.
4. Locate Monkey in the list of active subscriptions.
   • If you see multiple Monkey-related subscriptions, cancel each one individually.
5. Tap on the Monkey subscription to open its details page.
   • Review the renewal date and any remaining balance before proceeding.
6. Tap "Cancel subscription" at the bottom of the details screen.
   • Warning: Google Play may offer you a discount to keep your subscription active. Decline this offer if you're certain you want to cancel.
7. Confirm your cancellation when prompted.
   • Google Play will send you a confirmation email to your registered Gmail address.

Pro tip: After cancellation, your paid features remain active until the end of your current billing cycle. You won't lose access mid-month, but no new renewal charge will occur after that date.

How to cancel monkey on apple (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, use this process to stop renewals.

1. Open the Settings app on your iOS device.
   • Look for the grey gear icon on your home screen.
2. Scroll down and tap "iTunes & App Store".
   • On newer iOS versions, you may see "Media & Purchases" instead.
3. Tap your Apple ID at the top of the screen.
   • Select "View Apple ID" if prompted to sign in.
4. Tap "Subscriptions" from the menu options.
   • This shows all active subscriptions linked to your Apple ID.
5. Find Monkey in your subscriptions list.
   • If you don't see it, ensure you're signed into the correct Apple ID.
6. Tap on the Monkey subscription and select "Cancel Subscription".
   • Apple will ask you to confirm your cancellation reason.
7. Confirm the cancellation in the prompt that appears.
   • You'll receive a confirmation notification and an email from Apple.

Pro tip: If Apple refuses to cancel and claims Monkey is not a subscription, check the app itself for a "Manage Subscription" button in your account settings, as some publishers allow cancellation through their own platforms.

How to cancel monkey on the web

If you subscribed to Monkey Plus directly through the Monkey website, you can cancel your renewal online.

1. Visit the Monkey website and sign in to your account.
   • Use the same email and password you registered with.
2. Navigate to your account settings or billing section.
   • Look for a "Subscriptions", "Billing", or "Account" tab.
3. Find the "Monkey Plus" or active subscription entry.
   • This section displays your renewal date and current plan status.
4. Scroll to the bottom of the page and click "Cancel renewal".
   • You may see options to downgrade or pause instead; select "Cancel" only if you want to stop all charges.
5. Confirm your cancellation when the system prompts you.
   • Monkey may offer a retention discount at this stage. Ignore it if you're certain.
6. Save or screenshot your cancellation confirmation for your records.
   • Pro tip: Keep this evidence in case Monkey charges you again by mistake.

Warning: Some web-based cancellations don't take effect immediately. Check your account within 48 hours to confirm the subscription status has changed to "Cancelled" or "Inactive".

What happens after you cancel monkey

Cancellation is not the same as deletion, and understanding the difference protects your account security and data.

Your access after cancellation

Cancelling your Monkey subscription stops automatic renewals but does not delete your account or remove you from the app immediately. You retain access to all paid features you've purchased until the end of your current billing period. Once that period ends, your account reverts to free-tier access only.

If you paid for a one-time boost or premium pack, that benefit expires when it should, regardless of cancellation. You'll see a notification in the app when your premium status is about to end.

Your account and personal data

Cancellation does not erase your Monkey account, chat history, profile, or any personal information you've shared. Your account remains active under your login credentials, and you can still use the free version of Monkey if you choose.

If you want to delete your account entirely, you must contact Monkey support separately and request permanent account deletion. Cancelling a subscription and deleting an account are two separate processes, and Stopee recommends handling both if you no longer want any connection to the service.

Refunds and your rights

Understanding Monkey's refund policy and your legal protections in South Africa helps you pursue a refund if you believe you've been wrongly charged.

Monkey's refund policy

Monkey's standard policy states that subscriptions and in-app purchases are non-refundable once the transaction completes. Cancelling stops future charges but does not refund money you've already paid for the current billing period or past purchases.

One-time purchases like boosts or premium packs are final sales with no refund option under Monkey's terms.

Your refund options through payment providers

Even though Monkey doesn't issue refunds directly, your payment provider often can. If you bought through Google Play Store, Apple App Store, or your bank card, you have the right to dispute the charge with that provider.

1. Contact Google Play, Apple, or your bank (whichever processed the payment).
   • Explain that you cancelled the subscription and request a refund for the charges.
2. Provide proof of cancellation (screenshots of your cancellation confirmation).
   • Stopee recommends keeping these records for at least three months.
3. If the provider refuses, ask to escalate your dispute to their supervisor.
   • Payment processors have internal appeal processes.
4. Document every communication with the payment provider.
   • Note the date, time, name of the representative, and what they said.

Pro tip: Google Play and Apple both allow refund requests within 48 hours of purchase for most cases. Act quickly if you want to maximize your chances.

South african consumer protection laws

South Africa's Consumer Protection Act provides some safeguards, but digital subscriptions purchased via app stores do not automatically qualify for a 14-day cooling-off period. However, if Monkey or the app store engaged in misleading marketing, unfair contract terms, or unauthorized billing, you have grounds for complaint.

If Monkey continues charging after you've cancelled, or if charges appear on your statement without your authorization, you can escalate your complaint to the National Consumer Commission (NCC) or your bank's disputes department. Stopee recommends keeping all evidence of cancellation attempts and unauthorized charges for any escalation.

Common mistakes when cancelling monkey

Cancelling a subscription can feel confusing, and small missteps often lead to accidental renewals that waste your money. Here are the pitfalls Stopee users encounter most often.

Deleting the app instead of cancelling the subscription

Many people think removing Monkey from their phone stops the charges. It doesn't. Uninstalling the app simply removes the software from your device. Your subscription remains active in Google Play, the App Store, or Monkey's own billing system, and the automatic renewal charge will still hit your bank account as scheduled.

Always cancel through your payment provider first, then delete the app if you wish.

Cancelling in the monkey app instead of at the store

If you subscribed through Google Play or Apple, you must cancel through those platforms, not inside the Monkey app itself. Monkey's in-app "Cancel" button often just logs you out or pauses notifications; it rarely stops the actual subscription renewal. Stopee has received dozens of reports from users who cancelled in-app only to be charged again weeks later.

Ignoring the offer to "pause" instead of cancel

Google Play, Apple, and Monkey sometimes suggest pausing your subscription instead of cancelling. Pausing temporarily stops charges but automatically resumes after the pause period ends, often without sending you a warning. If you want permanent cancellation, always choose "Cancel", not "Pause".

Assuming your cancellation is complete without confirmation

Many users cancel and assume it's done. Check your account 24 to 48 hours later to verify that the subscription status has changed to "Cancelled" or "Inactive". If it still shows "Active", contact support immediately. Don't assume silence means success.

Checklist for cancelling monkey safely

Use this checklist to ensure your cancellation sticks and you won't face surprise charges.

Why stopee helps you stay in control

Cancelling a subscription shouldn't be a guessing game. Stopee exists to guide you through every step and protect you from the dark patterns app companies use to keep you paying. Our platform provides clear, step-by-step instructions for cancelling services like Monkey, alongside your rights as a South African consumer.

When you understand exactly how to cancel, when to escalate, and what your legal protections are, you reclaim power over your own billing. Stopee has helped thousands of South African consumers cancel unwanted subscriptions, recover refunds, and avoid surprise charges. We combine practical cancellation guides with consumer law expertise so you're never left confused by a confusing platform or a company that makes cancellation deliberately difficult.

If Monkey refuses to cancel or charges you after you've cancelled, Stopee gives you the tools and knowledge to escalate your complaint to Google Play, Apple, the National Consumer Commission, or your bank. Your money is yours, and you shouldn't have to fight to take control of it back.

Contact information for monkey escalations

If standard cancellation fails or you need to escalate a billing dispute, use the contact details below.

Monkey helpline NPC

For account issues, billing disputes, or account deletion requests, you can reach Monkey through their registered support address. Keep copies of all correspondence, especially if you're pursuing a refund claim through the National Consumer Commission.

Pro tip: Always email support rather than relying on in-app messages. Email creates a paper trail that helps if you need to escalate later. Reference your cancellation screenshots and the exact dates of any unauthorized charges.

If Monkey support does not respond within 10 business days, escalate your complaint to the National Consumer Commission (NCC) in South Africa. The NCC handles disputes between consumers and businesses and can force refunds or service corrections if warranted.

Your journey to cancelling Monkey doesn't have to be stressful. Stopee stands with you every step of the way, from understanding your rights to taking action against unfair billing practices. Cancel with confidence, reclaim your money, and move forward knowing that Stopee and South African consumer law have your back.