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44%
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Cancel Figure: Step-by-Step Guide
How to cancel figure and stop paying for your fitness subscription
What figure is and why you might want to cancel
Figure is a subscription-based fitness service that delivers on-demand workout videos to your phone or computer. You get access to guided sessions designed for full-body training across different fitness levels, and your subscription renews automatically each week, month, or year depending on your plan.
If you've decided Figure isn't working for you, you're not alone. Life changes, fitness priorities shift, and sometimes a service just doesn't fit your routine anymore. At Stopee, we understand that cancelling should be straightforward, and we're here to guide you through every step without frustration.
Whether you're cancelling because you've found a better program, you're cutting back on expenses, or you simply don't have time to use it right now, this guide will walk you through your options and help you protect your money and data.
How the figure subscription works
Figure operates on a membership model where you pay upfront for access to their workout library. Your billing renews automatically unless you actively cancel. This means if you forget to cancel before your renewal date, your payment method will be charged again, and it's often difficult to recover that money.
The service is delivered entirely online, so there are no physical goods involved. This matters for your consumer rights in South Africa, as digital services are treated differently when it comes to refunds and cooling-off periods.
Why you're here: common reasons to cancel figure
You might be cancelling because you're not using the workouts anymore, you want to try a competitor's app, you're facing financial pressure, or you're unhappy with customer support. Whatever your reason, your decision is valid, and you have consumer rights to back you up.
At Stopee, we've helped thousands of people cancel fitness subscriptions, and we know that clarity and confidence make the process faster and less stressful.
Your consumer rights in south africa and how they protect you
South African law gives you specific protections when you buy services online, and understanding these rights puts you in control of your cancellation.
The national credit act and consumer protection act
South Africa's Consumer Protection Act and the National Credit Act govern online and remote purchases, including digital subscriptions like Figure. You have the right to cancel within a cooling-off period in most cases, typically 7 days from the date of purchase or from the date you were supposed to receive the service.
For subscription services, the cooling-off period applies to your first billing cycle. After that, cancellation falls under the service's own terms, but you still have the right to cancel at any time if you follow the correct process.
If Figure refuses to process your cancellation or denies you a legitimate refund, you can escalate your complaint to the National Consumer Commission (NCC) or the relevant provincial consumer protection authority.
What you can demand from figure
You have the right to receive written confirmation of your cancellation, including the effective date when your access will stop. You also have the right to know whether you'll receive a refund, and if so, when it will be processed.
If Figure charges you after you've cancelled, South African consumer law treats this as an unauthorized transaction, and you can dispute it with your bank. Keep all proof of cancellation, email confirmations, and screenshots as evidence.
Methods to cancel figure: which path is right for you
Figure likely offers multiple cancellation methods, though some are faster and more reliable than others. Your goal is to choose the method that gives you the best protection and the quickest confirmation.
Cancellation via the figure app or website
This is usually the fastest and most direct route. When you cancel in the app or on the website, the system typically sends you an automated confirmation email immediately, and you have a record of the exact date and time you cancelled.
The downside is that app-based cancellations sometimes fail without warning-your request might seem to process but never actually execute. This is why you must always capture proof.
Cancellation via email or customer support
If the app cancellation isn't working or you want a paper trail, contact Figure's support team directly. Email is better than phone because it creates a written record that you can reference later if there's a dispute.
Support cancellations take longer-typically 3 to 5 business days-but they often result in clearer confirmation messages that include your refund status and the exact date your subscription ends.
Step-by-step: how to cancel figure without missing anything
Follow these steps in order, and you'll have a cancellation that sticks. Each step builds on the last, and we've highlighted the traps to avoid.
Cancel via the figure app or website
- Open the Figure app or log into the Figure website using your email and password.
- If you've forgotten your password, reset it before you begin.
- Make sure you're logged into the correct account if you have multiple email addresses.
- Navigate to your Account Settings or Subscription Settings (this is usually in the menu or under your profile icon).
- Look for tabs or buttons labeled "Subscription," "Billing," "My Plan," or "Manage Subscription."
- If you can't find these options, scroll down-they're often at the bottom of the settings menu.
- Select the option to cancel or manage your subscription.
- Figure may ask you to confirm your identity or provide your account email.
- You might see a screen asking why you're cancelling. You can skip this or provide feedback-it's optional and won't delay the cancellation.
- Confirm that you want to cancel your subscription and review the effective date.
- This is critical: Check whether your access stops immediately or at the end of your current billing cycle.
- Many services offer a last-minute discount or pause option here-review it, but you're under no obligation to stay.
- Complete the cancellation and wait for the confirmation screen.
- Screenshot the confirmation page immediately-include the date, time, and any reference number.
- Do not close the page until you've taken the screenshot.
- Check your email for a confirmation message from Figure within 5 minutes.
- Open this email and screenshot it as well, including the subject line, date, and sender.
- Save these screenshots to a folder labeled "Figure Cancellation" on your computer or phone.
Cancel via email if the app doesn't work
- Find Figure's official support email address on their website or in the app's help section.
- Do not rely on email addresses from third-party review sites-go directly to the official source.
- If you can't find an email, look for a "Contact Us" page or support chat on the website.
- Draft a cancellation email with the following information:
- Your full name and the email address associated with your Figure account.
- Your account reference number or user ID (if you have it).
- A clear statement: "I request to cancel my Figure subscription effective immediately" or "effective at the end of my current billing cycle."
- Your request for written confirmation of the cancellation and the refund status.
- Today's date.
- Send the email and keep a copy for your records.
- Use the "Save sent items" function in your email client to ensure you have proof of sending.
- Note the exact date and time you sent the email.
- Wait for a response within 5 business days.
- Warning: If Figure doesn't respond within a week, send a follow-up email or contact them via another channel (chat, phone).
- Keep copies of all follow-up attempts.
- When you receive the cancellation confirmation, screenshot it and save it alongside your initial email.
- Check that the confirmation includes the effective cancellation date and any refund details.
What happens to your access after you cancel
Cancelling Figure doesn't always mean you lose access immediately. Understanding the timeline helps you plan your workout routine and avoid surprises.
Your access window after cancellation
Most fitness subscriptions allow you to keep using the service until the end of your current paid period. If you paid for a month on the 15th and you cancel on the 20th, you'll likely retain access until the 15th of the next month.
Some services stop access instantly upon cancellation. Check your cancellation confirmation email carefully-it will specify the exact date and time your access ends.
Pro tip: Download any workout plans, progress notes, or saved routines before cancellation if you want to keep them. After your access expires, you won't be able to retrieve them.
What happens to your account data and history
Figure will likely keep your account data (workout history, preferences, profile information) in their system for some time, even after you cancel. This is standard practice for subscription services.
If you want your personal data deleted completely, send a separate request to Figure's support team asking for data deletion under the Protection of Personal Information Act (POPIA). Include your full name, email, and account details, and request confirmation of deletion.
Keep this request separate from your cancellation request so there's no confusion about whether you're asking to cancel or delete your account.
Will you get a refund when you cancel figure
Refunds for digital fitness subscriptions are tricky, and Figure's policy determines what you're entitled to. However, South African consumer law gives you leverage if certain conditions are met.
When figure must refund you
You're entitled to a refund if you cancel within the cooling-off period (typically 7 days from your first purchase) and you haven't used the service substantially. Digital services are treated more strictly than physical goods, so your argument for a refund is strongest in the first week.
If Figure charged you after you successfully cancelled, or if the company failed to deliver the service you paid for, you have a legal right to a refund. This also applies if Figure violated consumer protection laws by failing to provide clear cancellation terms upfront.
When figure doesn't have to refund you
Most fitness subscriptions classify their service as "used" the moment you log in and view workouts. Once you've used the service substantially, Figure's refund policy almost certainly states that no refund is due, even if you cancel mid-month.
South African consumer law allows this for digital services because you've received the benefit of the product. However, you can ask Figure for a prorated refund-meaning a partial refund for the unused portion of your subscription. This isn't legally required, but support teams sometimes approve it as a goodwill gesture.
How to request a refund
Include a refund request in your cancellation email or ask about it when you cancel in the app. Be specific: state how many days are left in your billing cycle and ask if Figure will issue a prorated credit or refund.
If Figure refuses, and you cancelled within 7 days of your first purchase, you can escalate the complaint to the National Consumer Commission. Keep all proof of purchase, the terms and conditions Figure showed you, and your cancellation confirmation.
Pricing, plans, and what you're paying for
Understanding Figure's pricing structure helps you decide whether to cancel and what refund you might qualify for.
Current figure plans and pricing
| Plan | Price (ZAR) | Billing cycle | What you get |
|---|---|---|---|
| Figure subscription (standard) | Contact Figure for current rates | Weekly, monthly, or annual | On-demand workout videos; guided sessions; multiple difficulty levels |
| Free trial (if available) | R0 | Typically 7 days | Full access to limited library |
Figure's pricing varies depending on your region and the billing cycle you choose. Annual plans are usually cheaper per month but require a larger upfront payment.
Pro tip: If you're on a free trial and want to cancel before it converts to a paid subscription, cancel immediately-don't wait until day 6. This ensures the conversion never happens.
Common mistakes that delay cancellation and how to avoid them
Cancelling a subscription sounds simple, but small oversights can trap you into months of unwanted charges. We've seen these mistakes countless times, and Stopee is here to help you sidestep them.
Mistake 1: cancelling without proof
The single biggest mistake is not capturing proof of your cancellation. If you cancel in the app and don't screenshot the confirmation, and then Figure charges you again, you have no evidence that you ever cancelled.
Always screenshot the cancellation confirmation screen, the confirmation email, and the sender's details. Do this every single time, even if you think it's overkill.
Mistake 2: cancelling in the wrong account
If you've signed up for Figure with multiple email addresses (perhaps one for work and one personal), you might cancel the wrong subscription by accident. Before you begin, verify which email address is linked to the active subscription that's being charged.
Check your bank statement for the exact email used in the transaction, then log into that account specifically.
Mistake 3: assuming "pause" means "cancel"
Some fitness apps offer a pause feature instead of cancellation. Pausing suspends your access but keeps the subscription active. After the pause period ends (usually 1 to 3 months), your billing resumes automatically unless you cancel as well.
Warning: If Figure offers a pause option, clarify in writing whether you're pausing or cancelling. They're not the same thing.
Mistake 4: not checking the effective date
When you cancel, Figure will tell you when your access stops. If you cancel mid-month, access might end immediately or at the end of the month-you need to know which one.
If you're expecting a refund, the effective date determines whether you qualify. Always confirm the exact date in writing before you finalize the cancellation.
Mistake 5: not following up after 7 days
If you cancel and don't hear back within a week, Figure might be hoping you'll forget about it. Send a follow-up email or chat message asking for confirmation of your cancellation and refund status. Document this follow-up as well.
Stopee recommends setting a phone reminder for 10 days after cancellation to check your email for confirmation and verify that no charge appears on your next billing date.
Checklist: make sure you're protected before you cancel
Use this checklist to ensure your cancellation is complete and you're covered.
- I've checked my bank statement to confirm which email address is linked to my Figure subscription.
- I've logged into the correct Figure account and verified my current plan and next billing date.
- I've chosen my cancellation method (app, email, or support chat) and have the contact details ready.
- I understand the cooling-off period and whether I'm within 7 days of my first purchase.
- I've prepared my cancellation request with my full name, account email, and clear cancellation language.
- I have my bank details and payment method information ready in case I need to request a chargeback.
- I've taken screenshots of my confirmation screen and saved them to a labeled folder on my device.
- I've set a phone reminder for 10 days after cancellation to check for confirmation and verify no charge appears.
- I've downloaded any workout plans or notes I want to keep before my access expires.
- I have the contact details for the National Consumer Commission saved in case I need to escalate a refund dispute.
What users say about figure and fitness subscription cancellations
Customer experiences with Figure and similar fitness subscriptions reveal patterns worth knowing before you cancel.
Positive user feedback
Many users praise Figure for its straightforward cancellation process and responsive customer support. On review platforms, people often comment that the app's interface is intuitive and that Figure's support team replies to emails within 48 hours.
Some users also note that Figure occasionally offers refunds or credits for billing issues, even when the policy doesn't strictly require it. If you're polite and provide clear evidence of your cancellation request, Figure might work with you.
Common complaints about fitness subscriptions
The most frequent complaints across fitness apps include unexpected charges after cancellation, slow refund processing (taking 3 to 4 weeks), and difficulty reaching customer support via phone.
Some users report that Figure's app-based cancellation sometimes fails silently-the user thinks they've cancelled, but the system never processes the request. This is why email cancellation with written confirmation is often safer.
Why stopee exists for cancellations like this
Fitness subscriptions are among the most frequently disputed charges because users forget about auto-renewal and struggle to get refunds. Stopee has helped thousands of consumers navigate these disputes and recover money by knowing which consumer protection laws apply and how to escalate complaints effectively.
How to contact figure for cancellation support
Before you cancel, save Figure's official contact details so you can reach them if the in-app cancellation fails.
Official figure contact information
Visit the Figure website directly and look for the "Contact Us" or "Help" section. This is where you'll find the official email address, phone number, and support chat link.
Do not use contact details from review sites or third-party listings-always go to the official Figure website to verify contact information. This ensures you're reaching the real company and not a scammer.
If you can't find contact details on the website, look for Figure's social media accounts (Instagram, Facebook, Twitter) and send a direct message requesting the support email. Most companies respond quickly to social media inquiries.
Escalation: what to do if figure refuses to cancel or refund you
If Figure ignores your cancellation request or denies a refund you believe you're entitled to, South African consumer law provides you with formal escalation channels.
Step 1: send a formal demand letter
Draft a letter stating your complaint, the date you requested cancellation, the refund amount you're claiming, and the consumer protection law you're relying on (the Consumer Protection Act or National Credit Act).
Send this via email and certified post. Give Figure 14 days to respond. Keep copies of everything.
Step 2: contact the national consumer commission
If Figure doesn't respond, lodge a complaint with the National Consumer Commission (NCC). The NCC investigates complaints about unfair business practices and failure to comply with consumer protection laws.
You can file a complaint online at the NCC website or in writing. Include all evidence: your cancellation request, Figure's response (or lack thereof), proof of payment, and your formal demand letter.
Step 3: dispute the charge with your bank
If Figure charged you after you cancelled, contact your bank and initiate a chargeback dispute. Provide your bank with proof of cancellation, the confirmation email, and screenshots. Your bank will investigate and may reverse the charge.
This process takes 30 to 60 days, but it's effective if you have clear evidence that you cancelled before the charge was processed.
Your final steps and peace of mind
Cancelling Figure is achievable when you follow a clear process and keep documented proof of every step. You have consumer rights in South Africa, and Stopee stands behind your ability to exercise them.
Take action today: cancel using the app or email method we've outlined, capture your confirmation screenshot, check your bank statement 10 days later, and escalate to the National Consumer Commission if Figure charges you again.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money they thought was gone. Your situation is solvable, and you're not alone in this. Whether you're cancelling because you're cutting costs, trying a competitor, or simply don't have time for Figure anymore, you deserve a cancellation process that's transparent, respectful, and legally sound. Start your cancellation today with confidence.