Manage Kure

How to cancel kure and reclaim your wellness subscription in south africa

What kure is and why you might want to cancel

Kure is a personalised hypnosis and guided wellness app that helps you work through behaviour change, sleep challenges and habit-building through audio content. The service operates on a subscription basis, with plans ranging from one month to a full year, charged in South African Rand through the Apple App Store, Google Play Store or directly via their website.

If you've signed up and discovered that hypnosis-based wellness isn't your approach, or if the cost no longer fits your budget, you have clear rights to cancel. At Stopee, we help thousands of consumers like you navigate subscription cancellations without unnecessary delays or hidden charges. This guide walks you through every cancellation method and protects your rights under South African consumer law.

When cancellation makes sense

You might choose to cancel Kure if you're not engaging with the personalised 21-day hypnosis programs, if the monthly renewal feels unaffordable, or if you've completed your wellness goals. Cancelling promptly ensures you stop future billing while keeping access to your content until your current billing period expires.

Your right to cancel under south african law

Under the Consumer Protection Act 68 of 2008, you have the right to cancel a subscription service, especially if Kure hasn't clearly disclosed its terms before charging you. If you discover unfair contract terms or misleading billing practices, the National Consumer Commission is your escalation point. Stopee advocates for transparency at every step, and understanding this foundation strengthens your cancellation position.

Kure pricing and subscription plans in south africa

Knowing what you're paying helps you decide whether cancellation is right for you and what refund you might reasonably request.

How prices vary and what to confirm before you pay

Kure's pricing differs across platforms-Apple App Store, Google Play Store and their website may show slightly different amounts depending on regional settings and active promotions. Always confirm the exact price at checkout before you complete your purchase. Screenshot the price you see so you can reference it if a dispute arises later. If you're charged more than displayed, Stopee recommends capturing evidence immediately and contacting the relevant platform.

The three ways to cancel kure based on how you subscribed

Your cancellation method depends entirely on where you signed up: Apple App Store, Google Play Store or Kure's website. Each platform has its own process and refund rules, so identifying the right method first saves time and frustration.

Cancel via apple app store if you subscribed on iOS

If you purchased your Kure subscription through an Apple device, you must cancel through Apple's settings-not through the Kure app itself. Warning: Deleting the Kure app does not cancel your subscription and does not stop billing.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings screen.
3. Select Subscriptions from the menu.
4. Find and tap Kure in your active subscriptions list.
5. Tap Cancel Subscription and confirm your choice.
6. Take a screenshot of the cancellation confirmation-you'll need this if a charge appears after cancellation.

Pro tip: Apple processes cancellations immediately, but you keep access until your current billing cycle ends. If you want a refund for a recent charge, contact Apple Support separately through your iTunes account. They assess refund requests case-by-case, but consumers often succeed within 14 days of purchase if they explain that the service didn't meet expectations. Stopee has seen Apple approve partial refunds when users document this clearly.

Cancel via google play store if you subscribed on android

Android users follow a parallel process through the Google Play Store app. Like Apple, Google manages the subscription directly, and Kure cannot process Android cancellations themselves.

1. Open the Google Play Store app on your Android device.
2. Tap your Profile icon in the top right corner.
3. Navigate to Payments and subscriptions.
4. Select Subscriptions from the menu.
5. Find Kure and tap on it.
6. Tap Cancel subscription and confirm.
7. Screenshot the cancellation confirmation immediately.

Pro tip: Google's refund policy allows you to request a refund within 48 hours of purchase if you haven't used the service substantially. After 48 hours, refunds become discretionary. Keep your screenshot and note the exact purchase date so Google Support can verify your timeline if needed. Stopee recommends requesting a refund through the Google Play Store app itself first-it's faster than email and creates an automatic record.

Cancel via kure's website if you subscribed directly

If you signed up and paid through Kure's own website rather than an app store, you'll cancel directly through your Kure account.

1. Visit Kure's website and sign in with your account credentials.
2. Navigate to Account Settings or Manage My Subscription (check the FAQ or help section if you can't locate it immediately).
3. Select the option to cancel or manage your active subscription.
4. Follow the on-screen prompts and confirm your cancellation.
5. Email Kure's support address if the cancel button doesn't appear or if you encounter an error.
6. Keep your confirmation email or screenshot-this is your proof of cancellation.

Warning: Web subscriptions sometimes require email contact with support to process fully. If you don't receive a cancellation confirmation within 24 hours, follow up with Kure's support team. Stopee advises sending cancellation requests from the email address linked to your account to speed up verification.

What happens to your access after you cancel

Cancellation doesn't immediately cut off your access-understanding the timeline helps you plan your wellness routine and know when you lose premium features.

Access during your remaining billing period

When you cancel, you keep full access to Kure's content, personalised programs and premium features until the end of your current billing period. If you cancel on day 10 of a 30-day monthly cycle, you retain access for the remaining 20 days. This applies whether you subscribed through Apple, Google or Kure's website.

Access after your billing period ends

Once your billing period expires, Kure revokes access to premium content and personalised features. You may retain access to free or basic content, but all paid functionality stops. At that point, you can only regain access by resubscribing. Cancellation prevents the next automatic charge, so you won't be surprised by unexpected renewals.

Refund eligibility and how to request your money back

Refund outcomes vary significantly depending on where you paid and how recently you subscribed. Stopee has found that many users succeed in securing refunds by understanding the specific rules for each platform.

Refunds through apple

Apple processes refunds separately from Kure. You contact Apple Support directly, not Kure. Apple's standard is a 14-day refund window from the date of purchase if you haven't substantially used the service. After 14 days, refunds are discretionary and depend on Apple's judgment.

• Contact Apple Support through your iTunes account or the Apple Support website.
• Explain that Kure didn't meet your expectations or that you used it minimally.
• Provide your receipt and the date of purchase.
• Apple may approve full or partial refunds; outcomes vary, but persistence often succeeds.

Refunds through google play

Google's 48-hour refund window is shorter but more straightforward. Request refunds directly in the Google Play Store app rather than via email.

• Open Google Play Store and navigate to your purchases.
• Select the Kure subscription and tap Request refund.
• Explain your reason (e.g. "Service not as described" or "Changed my mind").
• Google reviews your request and typically responds within 24-48 hours.
• If declined within 48 hours, escalation becomes difficult, so act quickly.

Refunds for direct website purchases

Kure's refund policy is discretionary and case-by-case. The company does not promise automatic refunds, but some users report success after contacting support directly.

• Email Kure's support address with your order details and reason for cancellation.
• Request a full or partial refund and explain why the service didn't meet your needs.
• Include your order confirmation number and the date of payment.
• Expect a response within 3-5 business days; outcomes are inconsistent.

Pro tip: If Kure declines your refund request for a web purchase, you may escalate to your bank or credit card provider and request a chargeback. Stopee recommends this route if Kure's service was misrepresented or if you can demonstrate non-delivery. Document all communication with Kure before initiating a chargeback so your bank has evidence of your good-faith attempt to resolve the issue.

Common mistakes that delay or block your cancellation

Many people find cancellation harder than it needs to be because they overlook critical details. You deserve a smooth process, and avoiding these traps saves time and stress.

Mistake 1: deleting the app instead of cancelling the subscription

This is the single most common error. Removing the Kure app from your phone does not cancel your subscription and does not stop your billing. Your renewal charge will appear in your bank statement or app store invoice as scheduled, and you'll have no access to the app to manage it. Always cancel through Settings (Apple), Google Play Store or Kure's website first, then delete the app if you wish.

Mistake 2: not taking a screenshot of your cancellation confirmation

Screenshots are your proof of cancellation. If a charge appears after you cancel, the confirmation image shows the exact date and time you took action. Without it, disputing the charge becomes your word against the company's records. Stopee strongly advises capturing every confirmation-it takes seconds and protects you completely.

Mistake 3: assuming the email address on the kure website is monitored regularly

If you contact Kure by email for a web-based cancellation, expect slower responses than cancelling through the app itself. Some users wait 7-10 days for confirmation. If you don't hear back within 5 business days, follow up or attempt to cancel directly through your account settings again.

Mistake 4: not checking your billing statement after cancellation

System glitches happen. Verify that no charge appears on your next expected billing date. If one does, contact the relevant platform (Apple, Google or Kure support) immediately with your cancellation proof. Early detection makes refund requests far easier.

Your consumer rights under south african law

The Consumer Protection Act 68 of 2008 is your legal foundation for cancellation and dispute resolution. Understanding these rights empowers you to push back if Kure or a platform refuses your cancellation or refund request.

Right to cancel within a cooling-off period

If Kure didn't clearly disclose its subscription terms and cancellation process before your first charge, you may claim a cooling-off period (typically 5 business days in South Africa) to cancel without penalty. This applies particularly to new subscriptions purchased directly from Kure's website.

Right to transparent billing and contract terms

Kure must clearly communicate its renewal dates, cancellation methods and refund policy. If the company obscures these details or makes cancellation intentionally difficult, you have grounds to dispute charges through your bank or the National Consumer Commission.

Right to escalate disputes to the national consumer commission

If Kure refuses your cancellation, withholds a refund you believe you're entitled to, or violates the Consumer Protection Act, you can lodge a formal complaint with the National Consumer Commission. This free service investigates consumer complaints and can compel refunds. Stopee recommends documenting all communication with Kure before escalating, as this strengthens your case.

Your cancellation checklist before you submit

Use this checklist to ensure you've covered every step and protected yourself completely.

• Confirm which platform you used to subscribe (Apple, Google or Kure website).
• Note your current billing date and the renewal date (usually visible in Settings or your account).
• Identify the exact cancellation method for your platform (see sections above).
• Complete the cancellation steps and do not delete the app yet.
• Take a screenshot of the cancellation confirmation immediately.
• Save the screenshot and any confirmation emails to your phone or cloud storage.
• Mark your calendar for your final billing date so you can verify no charge appears after.
• If you're requesting a refund, gather your order confirmation number and purchase date.
• Contact the refund channel (Apple Support, Google Play or Kure support) with your evidence if a refund is needed.
• Keep all correspondence until the refund is processed or the dispute is resolved.

Why stopee is here to support your cancellation

Cancelling subscriptions shouldn't require a manual and detective work. Stopee has helped thousands of consumers cancel services like Kure quickly, recover refunds and understand their rights under South African consumer law. Our guides are built on real cancellation data and legal frameworks so you navigate the process with confidence.

If you hit a wall during your cancellation-whether Kure refuses to process it, a platform denies your refund, or you're unsure of your rights-Stopee is your ally. Visit stopee.com to access additional resources, templates for escalation emails and contact details for the National Consumer Commission. We believe every consumer deserves transparency, and Stopee is here to ensure you get it.

Next steps and contact information

Immediate action

Begin your cancellation today using the method that matches your subscription platform. Allow 24-48 hours for confirmation, take your screenshot, and monitor your bank statement or app store invoice through your next billing cycle.

Kure support contact details

Kure's primary contact channel for customer support is email. The company does not list a physical address, so email remains your main direct communication method. If you subscribed via Apple or Google Play, contact those platforms first before reaching out to Kure directly.

Escalation contacts in south africa

If Kure refuses your cancellation or withholds a refund, escalate to:

• National Consumer Commission (NCC): Lodash complaints online at nccc.org.za or contact 0861-622 632 (toll-free).
• Your bank or credit card provider: For chargebacks or dispute resolution on web purchases.
• Apple Support: For iOS subscription disputes (via iTunes account settings).
• Google Play Support: For Android subscription disputes (via Google Play app).

You have the right to take action and be heard. Stopee has helped thousands of consumers cancel subscriptions successfully and recover money they thought was lost. Visit stopee.com today to confirm your next steps and access templates, escalation guides and real-time support from consumer advocates like you.