Manage Livegood

How to cancel LiveGood in south africa and protect your wallet

What is LiveGood and who should cancel

LiveGood is an international health and wellness subscription service that sells nutritional supplements, vitamins and affiliate memberships. You gain access to product discounts and the option to earn commissions by recruiting others into the affiliate programme. South African users pay in ZAR, and your account is governed by LiveGood's South Africa terms and conditions.

If you've signed up and now feel the service isn't delivering value, or you've changed your mind about the affiliate opportunity, cancelling promptly protects you from ongoing charges. At Stopee, we understand that subscription services can feel difficult to exit, which is why we've mapped out every step you need to take.

Why LiveGood members typically cancel

Common reasons include unexpected recurring charges, unmet expectations about earning potential as an affiliate, dissatisfaction with product quality, or simply deciding the monthly or annual membership fee no longer fits your budget. Some South African users also discover they can source similar supplements cheaper elsewhere.

Whatever your reason, you have the right to cancel at any time under South Africa's Consumer Protection Act (CPA). Stopee advocates for your right to walk away without penalty.

Who this guide is for

This guide covers anyone in South Africa paying for a LiveGood membership or affiliate licence-whether monthly or annually, whether you joined directly on their website or through the Apple App Store or Google Play. If you hold an active account and want to stop charges, you're in the right place.

Your consumer rights in south africa

South African law protects you when cancelling subscriptions and membership services.

The consumer protection act and your cancellation rights

The Consumer Protection Act (CPA) gives you the right to cancel most distance contracts (online purchases or subscriptions) within 14 days without penalty-as long as you haven't materially used the goods or service. For LiveGood memberships, this means you can request a full refund within 14 days of purchase if you've made no significant use of the service or purchased products.

After 14 days, you can still cancel your membership at any time, but your refund eligibility depends on LiveGood's own refund window. LiveGood's policy offers a 7-day refund on monthly charges if no products were purchased, and a more generous 90-day window for annual memberships.

If LiveGood refuses your cancellation request or withholds a refund you believe you're owed, you can escalate to the National Consumer Commission (NCC) in South Africa. Stopee recommends keeping all communication records-email confirmations, payment receipts and screenshots-to support your case if needed.

What to do if LiveGood resists your cancellation

Some companies deliberately make cancellation difficult. If LiveGood ignores your cancellation request, takes longer than 30 days to process it, or refuses to refund you within their stated window, document everything and file a complaint with the NCC. You can lodge a complaint online at www.ncc.org.za or contact them at 0860 10 6164. Stopee encourages you to use these enforcement tools-they exist to protect consumers like you.

Cancellation methods: where and how to submit your request

LiveGood offers multiple ways to cancel your account, and choosing the right channel matters.

Cancel through your LiveGood account

This is the fastest and most direct method. Log into your LiveGood account on their website, navigate to account settings, and look for a "Cancel Membership" or "Request Cancellation" option. You may be asked to confirm your decision or provide feedback on why you're leaving-this is normal and does not delay your cancellation.

Pro tip: Before you cancel, screenshot your account dashboard showing your current membership status, expiry date and any pending commissions or e-wallet balance. This protects you if there's a dispute later.

Contact LiveGood directly by email or support form

If you can't find a self-service cancellation option, submit a cancellation request via the support contact form on LiveGood's website or email their customer service team. State clearly: your full name, email address, account number (if you have it), and the date you want the cancellation to take effect. Use the subject line "Cancellation Request" so your email doesn't get mislabelled.

Warning: Do not rely on phone calls alone to cancel. Always follow up with written confirmation via email so you have proof of your request. LiveGood's support team receives hundreds of messages daily, and verbal requests can be forgotten.

Cancel an app store or google play subscription

If you subscribed to LiveGood through Apple or Google, those platforms manage the billing-not LiveGood directly. You must cancel the subscription in your app store account to stop recurring charges. LiveGood's South Africa terms do not include a separate procedure for app store subscriptions, so the onus is on you to manage the cancellation there.

Step-by-step cancellation process

Follow these exact steps to cancel LiveGood without missing anything.

For website-based memberships

1. Log into your LiveGood account on livegood.com using your email and password.
   • If you've forgotten your password, click "Forgot Password" and reset it via the email sent to your registered address.
2. Navigate to your account settings or profile page (usually found in the top right corner menu).
   • Look for tabs labelled "My Account", "Membership", "Subscription" or "Settings".
3. Locate the "Cancel Membership" or "Request Cancellation" button.
   • Read any warning text carefully-LiveGood may remind you of unrefunded balances or pending commissions.
4. Confirm your cancellation by clicking "Yes, cancel my membership" or a similar confirmation button.
   • You may be asked to select a reason for cancellation (e.g., "too expensive", "not using", "found alternative"). Choose honestly; it helps Stopee and other advocates understand pain points.
5. Take a screenshot of the confirmation screen showing the cancellation has been processed.
   • The screen will typically display a confirmation number and the date your membership ends.
6. Check your email within 24 hours for a cancellation confirmation message from LiveGood.
   • This email is your receipt of cancellation. Save it and store it in a folder titled "Subscriptions" for future reference.

For apple app store subscriptions

1. Open the Apple App Store on your iPhone, iPad or Mac.
   • On iPhone or iPad, tap the profile icon in the bottom right corner.
   • On Mac, open the App Store app and click your account icon in the bottom left.
2. Tap or click "Subscriptions".
   • You'll see a list of all active subscriptions tied to your Apple ID.
3. Find "LiveGood" in the list and tap it.
   • The screen will show your subscription plan, renewal date and price in ZAR.
4. Tap "Cancel Subscription" or the trash/delete icon.
   • Apple will ask you to confirm and may offer a discounted renewal price to keep you subscribed-ignore this and proceed with cancellation.
5. Screenshot the confirmation showing "Subscription Cancelled" or a message indicating your cancellation is effective.
   • Your subscription will end on the next renewal date; you won't lose access mid-cycle.

For google play subscriptions

1. Open Google Play on your Android device or visit play.google.com on a computer.
   • Tap or click the profile icon in the top right corner.
2. Select "Payments and subscriptions".
   • You'll see "Manage subscriptions" as an option.
3. Tap or click "Manage subscriptions".
   • A list of all active subscriptions appears.
4. Find "LiveGood" and tap it.
   • You'll see the subscription tier, price in ZAR and next billing date.
5. Tap "Cancel subscription".
   • Google will ask for feedback on your cancellation reason (optional but helpful).
6. Confirm your cancellation when prompted.
   • Your access continues until the end of your current billing period, at which point charges stop automatically.
7. Screenshot the final confirmation screen.
   • Store it with your other subscription records.

Refunds: what you're entitled to and how to claim

Not every cancellation comes with a refund, but LiveGood's policy does offer refund windows in specific scenarios.

Membership refund eligibility

LiveGood's South Africa terms outline these refund windows:

Product refunds via the 90-day empty bottle guarantee

If you've purchased supplements through LiveGood and are unhappy, LiveGood offers a 90-day "empty bottle guarantee". You can return an empty (or partially used) bottle to their return address in Florida, and they will refund the product purchase. This is separate from your membership cancellation and requires a separate claim.

To request a product refund, contact LiveGood support with proof of purchase (your order receipt or email confirmation) and details of which product you're returning. Follow their return shipping instructions to send the bottle or packaging to their Florida address. Refunds typically process within 14 days of receipt.

How to claim a membership refund

1. Check your cancellation date against the refund windows in the table above.
   • If you cancelled within 7 days of a monthly charge, you qualify for 100% refund.
   • If you cancelled within 7 days of an annual charge and never used the membership, you qualify for 100% refund.
2. If you qualify, email LiveGood support with the subject "Refund Request - [Your Account Email]".
   • Include your full name, account email, the amount charged, the date charged, and a reference to the refund window you fall within (e.g., "Cancelled within 7 days of annual charge on [date]").
3. Attach a screenshot or PDF of your bank statement showing the charge from LiveGood.
   • This proves both the amount and the date.
4. Send the email and wait for a response within 7-10 business days.
   • LiveGood may ask for additional information; respond promptly.
5. Once approved, the refund is processed back to your original payment method.
   • It may take a further 5-10 business days for the amount to appear in your bank account (processing time depends on your bank).
6. If LiveGood refuses your refund claim or doesn't respond within 21 days, escalate to the NCC or contact Stopee for guidance on next steps.
   • Stopee has successfully helped thousands of consumers recover refunds from reluctant companies.

Pricing and membership plans in south africa

Understanding what you're paying helps you decide whether cancellation is the right move.

Current LiveGood plans and costs

LiveGood prices are displayed in USD on their website but billed in ZAR for South African customers. Conversion rates fluctuate, but we've used an approximate rate of 1 USD = 16.38 ZAR for reference. Your actual billing in ZAR may differ slightly depending on the exchange rate on your charge date.

Is LiveGood worth keeping in south africa

Monthly costs add up fast. If you're paying R163 monthly but earning no commissions or using no discounts, you're spending approximately R1,956 per year on membership alone. Before you cancel, ask yourself: Am I using my member discount regularly? Am I genuinely earning affiliate commissions, or is the income unrealistic? Could I buy the same supplements cheaper elsewhere (often yes, thanks to online retailers and local chemists)? Stopee's research shows many South African LiveGood members cancel because the promised affiliate income never materializes.

What happens after you cancel

Cancellation changes more than just your billing-understand what you lose and what remains.

Immediate changes to your account

Once your cancellation is processed, recurring charges stop and you will not be charged in future billing cycles. If you're mid-cycle (e.g., you cancel on day 15 of a 30-day billing period), you retain access until the end of that period-you don't lose access instantly.

Your member discounts end when the current membership period expires. Affiliate dashboard access may be restricted or removed entirely once your account status changes to "cancelled".

Affiliate commissions and e-wallet balances

If you've earned commissions as an affiliate, LiveGood may allow you to withdraw these funds before your account fully closes. However, pending commissions that haven't yet cleared to your e-wallet may be forfeited if you cancel mid-earning cycle.

Pro tip: Before you cancel, log into your affiliate dashboard and check your e-wallet balance. If there are pending commissions, request a withdrawal before you submit your cancellation. That way, money you've earned doesn't vanish.

LiveGood retains your account data and transaction history for legal and administrative purposes, even after cancellation. You won't be able to recover this information once your account is fully closed, so download or screenshot any records you need.

Can you rejoin after cancellation

Yes, you can rejoin LiveGood at any time after cancellation. However, you'll pay the full join fee again (approximately R818 for the initial monthly charge). Stopee recommends waiting at least 30 days after cancellation before considering re-entry, as this gives you time to think clearly about whether the service truly meets your needs.

Common mistakes when cancelling LiveGood

Cancelling a subscription feels stressful, and that's when mistakes happen. Here are the traps we see most often.

Mistake 1: assuming app store cancellation cancels your account

This is the most common error. You cancel the subscription in Apple or Google Play but don't cancel the LiveGood account itself. Result: your recurring charge stops (good), but your LiveGood account remains active with your personal data and affiliate records still stored. You've only half-cancelled.

Action: If you subscribed via an app, cancel both the app store subscription AND log into LiveGood directly to cancel your account. Stopee recommends doing both to achieve a complete exit.

Mistake 2: not keeping proof of cancellation

You submit a cancellation request but don't save the confirmation email or screenshot. Three months later, you spot a charge and can't prove you cancelled. Without evidence, disputing the charge with your bank becomes harder.

Action: Screenshot every step. Save the confirmation email. Store these in a folder on your phone or computer. This is your insurance policy.

Mistake 3: cancelling mid-cycle then complaining about the final charge

You cancel on day 20 of a 30-day cycle, thinking you'll get a refund for the remaining 10 days. Most subscription terms (including LiveGood's) do not pro-rate refunds for mid-cycle cancellations. You keep access until the cycle ends, but the full charge is non-refundable.

Action: If you want a refund, cancel within LiveGood's stated refund windows (7 days for monthly, 7 days for annual unused). If you miss the window but cancel before your next renewal, you'll lose that charge-but future charges will stop.

Mistake 4: ignoring unresolved affiliate balances

You have R500 pending in your e-wallet but cancel without withdrawing it. LiveGood may not process the withdrawal once your account is closed, and your money disappears.

Action: Check your e-wallet before cancelling. Withdraw any balance. Wait for confirmation the funds have cleared to your bank account. Only then cancel.

Cancellation checklist for LiveGood

Use this checklist to ensure you've done everything right.

Pricing comparison: LiveGood vs alternatives in south africa

Before you cancel, it might help to see how LiveGood stacks up against similar services.

Why south african consumers compare and sometimes switch

LiveGood's R818 initial + R163 monthly membership is not unreasonable for a wellness platform, but you're paying for convenience and affiliate potential, not necessarily for better-value supplements. Local South African supplement retailers, pharmacies like Dis-Chem, online alternatives and even unbranded vitamin suppliers often offer competitive pricing without recurring fees.

How stopee helps you cancel subscriptions

Cancelling subscriptions shouldn't feel like a battle. Stopee (stopee.com) is a consumer advocacy platform designed to help you cancel, downgrade or negotiate subscription services in South Africa and beyond.

Whether you're struggling to find the cancel button, facing resistance from LiveGood's support team, or unsure if you're eligible for a refund, Stopee has helped thousands of consumers cut through the confusion and recover money they thought was lost. Our specialists understand South African consumer law, can escalate to the NCC on your behalf and provide step-by-step guidance specific to your situation.

If you're cancelling LiveGood today and think you deserve a refund that the company won't process, connect with Stopee for a free review of your case. We advocate loudly for your rights.

Final checklist and next steps

You're ready to cancel LiveGood right now if you've read this far. Here's your final confirmation list.

Before you submit your cancellation

• You've decided cancellation is right for you (not temporary frustration).
• You've checked the refund window and know whether you're eligible.
• You've withdrawn any e-wallet balance or pending commissions.
• You have your account email and password ready to log in.
• You've gathered proof of purchase (order confirmation or bank statement showing the charge).

After you submit your cancellation

• Wait 24-48 hours for a confirmation email from LiveGood.
• Check your bank account after 5-10 business days if you're expecting a refund.
• If no refund appears and you're eligible, follow up via email with LiveGood support.
• If LiveGood doesn't respond within 21 days, file a complaint with the NCC.
• Keep all documentation (emails, screenshots, bank statements) for at least 3 months.

Contact information if you need escalation support

If you've cancelled LiveGood and believe you've been treated unfairly, or if the company refuses to process your cancellation or refund:

• National Consumer Commission (NCC): www.ncc.org.za | 0860 10 6164 | complaints@ncc.org.za
• Stopee: stopee.com - for free consumer advocacy and escalation support
• Your bank: If LiveGood continues charging after you've cancelled, dispute the charge directly with your bank's fraud or dispute team.

Why stopee matters in this process

Stopee has helped thousands of consumers cancel subscriptions, recover refunds and stand up to companies that ignore cancellation requests. If LiveGood makes your cancellation harder than this guide suggests, or if you believe you're owed a refund and the company won't budge, Stopee's specialists can review your case, communicate with LiveGood on your behalf and help you escalate to the NCC if necessary. Consumer empowerment starts with knowing your rights-and Stopee is here to enforce them.

Your wallet, your choice, your power. Cancel LiveGood today with confidence.