Manage Luvly Face Yoga

How to cancel luvly face yoga and take back control of your subscription

What luvly face yoga is and why you might want to cancel

Luvly Face Yoga is a mobile app subscription service that delivers guided facial exercises, massage routines and skincare plans designed to tone your face and improve circulation. You download the app on iOS or Android, purchase access through the app store, and gain entry to video content and exercise programmes. If you've signed up and now want to step away, you're not alone-and Stopee is here to walk you through exactly how to cancel without frustration or hidden charges.

How the service works

The app operates entirely through your device. You access Luvly Face Yoga via the iOS App Store or Google Play Store in South Africa, and you pay for subscriptions or one-time purchases directly through these platforms. The app itself does not host a built-in "cancel subscription" button. Instead, you manage your subscription through the app store where you made your purchase. This is a critical detail that catches many users off guard.

Why cancellation matters to you

Whether you've completed your fitness goals, discovered the content isn't for you, or simply want to trim your monthly expenses, cancelling promptly stops recurring charges to your card. The longer you delay, the more billing cycles you'll be charged. Stopee empowers you to take action today.

Your consumer rights under south african law

South Africa's Consumer Protection Act (Act 68 of 2008) gives you specific protections when you cancel digital services. Understanding these rights is your first line of defence against unfair refusal.

What the law says about cancellation and refunds

Under the Consumer Protection Act, you have the right to cancel any purchase agreement. For digital goods, including app subscriptions, the law requires that you receive transparent information about the cancellation process before you buy. If Luvly Face Yoga has not made this information clear or easy to access, that's a breach of consumer protection rules. Additionally, if you cancel within 14 days of purchase and the content has not been substantially accessed, you may have grounds to claim a refund under the "cooling-off" principle, though digital subscriptions sometimes fall into a grey area once content is accessed.

What to do if the company refuses to cooperate

If Luvly Face Yoga ignores your cancellation request, disputes your refund claim, or behaves unreasonably, you can escalate to the National Consumer Commission (NCC) in South Africa. Document everything: screenshots of your account, email addresses you've contacted, payment receipts and dates. The NCC takes complaints seriously and will investigate if a service provider violates consumer rights. Stopee always recommends keeping records-they are your proof.

Step-by-step cancellation by platform

Cancellation is straightforward once you know exactly where to look. Follow the steps for your device type, and you'll be done in under five minutes.

Cancel via iOS app store (iPhone or iPad)

1. Open the Settings app on your device.
   • It's the grey gear icon on your home screen.
2. Tap your name at the top of the Settings menu.
   • You'll see your Apple ID profile picture and name.
3. Select Subscriptions.
   • This shows all active subscriptions tied to your Apple ID.
4. Find Luvly Face Yoga in the list and tap it.
   • If you don't see it, scroll down-subscriptions are listed alphabetically.
5. Tap Cancel Subscription.
   • You'll be asked to confirm. Select Confirm Cancellation.
6. Retain the confirmation screen or email Apple sends you as proof.
   • Screenshot it immediately for your records.

Pro tip: You'll retain access to paid features until the end of your current billing cycle. The cancellation takes effect at renewal.

Cancel via google play store (Android)

1. Open the Google Play Store app.
   • It's the coloured triangle icon on your home screen or in your app drawer.
2. Tap the profile icon in the top right corner.
   • It's usually a circle with your initial or photo.
3. Select Payments and subscriptions.
   • This opens a menu of all your Google Play transactions.
4. Tap Subscriptions.
   • You'll see a list of all active subscriptions.
5. Tap Luvly Face Yoga.
   • The app name will be displayed with your payment method and renewal date.
6. Tap Cancel subscription.
   • Google will ask why you're cancelling. You can skip the survey if you prefer.
7. Confirm your cancellation and save the confirmation email.
   • Google sends an email confirming the cancellation date.

Warning: If you used a third-party payment method (a credit card linked via the Play Store), verify that the card details are correct. Mismatched payment methods sometimes prevent cancellations from processing immediately.

Cancellation by email (if app store method fails)

If you cannot find your subscription in either app store, or if the cancellation button doesn't work, contact Luvly Face Yoga directly via email. Stopee recommends this backup route when standard methods fail.

1. Locate Luvly's support email address via the app, its website, or Trustpilot profile.
   • Check the app's Settings or Help section first.
2. Write a brief, clear email requesting cancellation.
   • Include your full name, email address registered with the app, subscription purchase date, and the app store where you purchased (iOS or Android).
3. Attach a screenshot of your subscription (from the app store) and your payment receipt.
   • This proves you are the account holder and speeds up the process.
4. Send the email and request written confirmation of cancellation.
   • Do not rely on verbal promises or chat support alone.
5. Wait 5-7 business days for a response.
   • If you don't hear back, resend the email or escalate via the National Consumer Commission.

Luvly face yoga pricing and available plans

Understanding what you're paying for helps you decide whether to cancel or switch plans. Below is the current pricing structure for Luvly Face Yoga in South Africa.

Complete pricing table

If you're paying the annual rate (R1,799.99 per year) and you're unhappy, cancelling immediately stops charges for next year. You'll keep access until your renewal date.

What happens after you cancel

Cancelling doesn't mean instant loss of access or instant data deletion. Here's what actually occurs on your account.

Access and usage after cancellation

When you cancel your Luvly Face Yoga subscription, you retain full access to premium content through the end of your paid billing period. If your next renewal is 30 days away, you have 30 more days to use the app. After that date, your access to premium features ends, though you may still access any free or basic content the app offers.

Data retention and account deletion

Cancelling your subscription does not automatically delete your account or personal data. Luvly retains your profile, workout history and personal information in accordance with its privacy policy. If you want your account and data completely removed, you must request this explicitly by email. Stopee strongly advises sending a formal "right to be forgotten" request under the Protection of Personal Information Act (POPIA) in South Africa. Include your account email, full name, and a clear statement: "I request complete deletion of my account and all associated personal data."

Re-subscribing and account recovery

Once your subscription expires, you can re-subscribe at any time through the same app store. Your account details and purchase history remain linked to your App Store or Google Play profile, so re-entry is seamless.

Refund options and what you need to know

Luvly Face Yoga does not advertise automatic refunds for digital subscriptions. However, South African law and app store policies create circumstances under which you can claim money back.

Refunds under app store policies

Both the iOS App Store and Google Play Store allow refunds for subscriptions cancelled within 48 hours of purchase, provided the content has not been substantially accessed. If you purchased Luvly Face Yoga fewer than 2 days ago and have not used the app, request a refund directly through the app store.

• iOS: Settings → Your Name → Subscriptions → Luvly Face Yoga → Cancel → select "I'd like to request a refund" if the option appears.
• Android: Google Play Store → Your Apps → Luvly Face Yoga → tap the three dots → Request a refund.

If the refund option doesn't appear, you've used the app beyond the window. Do not despair-Stopee knows other paths forward.

Refund requests via customer support

User reports on Trustpilot and similar review sites indicate that Luvly's standard policy is to deny refunds once content has been accessed. However, partial refunds (often 25-30% of your payment) have been issued after persistent, polite contact with support. Success depends on your tone, the reason you give, and how long you've been a user.

1. Email Luvly with your cancellation request and a separate refund request.
   • Explain your reason honestly (the content wasn't for you, financial hardship, app didn't work as expected).
2. Attach proof of purchase and your app screenshots showing the issue.
   • Honesty and evidence improve your chances.
3. Ask specifically for a partial refund if a full refund is unavailable.
   • Customers who ask tend to receive more than those who don't.
4. Follow up after 7 days if you receive no response.
   • Persistence often yields results.

Pro tip: Frame your request as a gesture of goodwill, not a demand. "I understand refunds aren't standard policy. I'd appreciate your consideration of a partial refund because..." performs better than aggressive language.

Disputing charges with your bank

If Luvly charges you after you've cancelled, or if you believe a charge was unauthorized, you have the right to dispute it with your bank or credit card company. This is called a chargeback or payment dispute. Provide your bank with proof of cancellation (screenshots from the app store showing the cancellation date and your email confirmation). Your bank will investigate and may reverse the charge. However, use this option only after attempting direct contact with Luvly-it can damage your relationship with the app and may result in account suspension.

Common mistakes to avoid when cancelling

Cancelling feels like it should be simple, yet many users stumble on avoidable errors. Learn from others' mistakes so you cancel cleanly on your first attempt.

Deleting the app instead of cancelling the subscription

This is the single most common error. Removing the Luvly app from your phone does not stop your subscription or block future charges. You must cancel the subscription through the app store, not your phone's app management tools. Stopee sees this mistake repeatedly-users delete the app, feel relieved, then are shocked by a charge two weeks later.

Cancelling only one payment method

If you've used multiple credit cards or payment methods with your Apple ID or Google Play account, cancelling the subscription may not remove all payment options. Verify in your app store settings that all old payment methods are deleted or updated, especially if you've changed cards.

Assuming access ends immediately after cancellation

Access ends at the end of your billing cycle, not the moment you cancel. If you cancel mid-cycle and expect instant loss of access, you'll be frustrated when the app continues working. This is actually in your favour, but many users don't realise it and contact support thinking something went wrong.

Not keeping cancellation proof

Screenshots and confirmation emails are your only defence if a dispute arises. Without proof, your bank cannot easily reverse a charge. Save everything before you close the conversation.

Ignoring emails from luvly after cancellation

Some companies send "we'd love you back" discount emails or subscription reactivation notices. Ignore them unless you intend to resubscribe. Do not click links in these emails without reading carefully-some link directly to payment pages.

Pricing comparison and whether you should cancel

Before you commit to cancellation, consider whether a lower-priced plan might suit you better. Stopee helps you make informed decisions, not just react.

Is luvly face yoga worth it?

If you're on a pricey annual plan (R1,799.99) but you barely use it, cancelling saves you money. If you're on a one-time purchase (R99.99-R399.99) and you've already paid, cancellation doesn't recover that cost, but it prevents future charges if auto-renewal is active.

Summary checklist for cancelling luvly face yoga

Use this checklist to ensure you cancel correctly and protect yourself.

• Identify which app store you used (iOS App Store or Google Play).
• Open Settings (iOS) or Google Play Store (Android) and locate your subscription.
• Tap Cancel Subscription and confirm.
• Screenshot the confirmation screen immediately.
• Check your email for a cancellation confirmation from Apple or Google within 24 hours.
• Verify that no charge appears on your card at the next billing cycle (usually 14-30 days later).
• If a charge does appear, contact your bank and provide your cancellation proof.
• If you want a refund, email Luvly within 48 hours with proof of purchase.
• If Luvly ignores your request, file a complaint with the National Consumer Commission (www.ncc.org.za).
• Request account and data deletion via email under POPIA if you want complete removal.

Contacting luvly face yoga and escalation options

When direct cancellation through the app store fails, you'll need to reach Luvly directly. Stopee recommends documenting every interaction.

How to contact luvly face yoga

Luvly Face Yoga does not publicly list a South African phone number or physical office address on its website or app. Your primary contact options are:

• Check the app's Settings or Help menu for a support email address.
• Visit the company's website (if available) and look for a Contact page.
• Review Trustpilot or similar platforms where other users have posted support email addresses or contact forms.
• Send your cancellation request to any listed email address, clearly marking the subject line: "Subscription Cancellation Request and Refund Appeal."

Escalation to the national consumer commission

If Luvly does not respond to your cancellation request within 10 business days, or if they refuse your refund appeal without reasonable justification, you can lodge a formal complaint with the National Consumer Commission (NCC). The NCC is South Africa's statutory consumer protection authority. You can file a complaint online at www.ncc.org.za or by post. Include your correspondence with Luvly, proof of payment, and a clear explanation of what you're claiming. The NCC will investigate at no cost to you.

Chargeback via your bank

As a final option, contact your bank or credit card company and request a chargeback if Luvly charges you after you've cancelled. Provide your cancellation proof and a written summary of your attempts to resolve the matter with Luvly. Banks take unauthorised charges seriously and will typically refund you within 30-60 days if you have evidence.

Why stopee is your cancellation partner

Cancelling a subscription should not be a puzzle or a test of patience. Yet companies like Luvly Face Yoga hide cancellation buttons, ignore refund requests, and count on user confusion to keep recurring charges flowing. Stopee exists to dismantle that frustration. We've helped thousands of consumers cancel unwanted subscriptions, recover refunds, and reclaim control of their spending. Whether you're cancelling Luvly Face Yoga today or another service tomorrow, Stopee is your reliable guide through every step. We give you the language, the timeline, and the law you need to walk in confident.

Visit Stopee at stopee.com to explore cancellation guides for hundreds of services, track your subscriptions, and get support from our consumer advocacy team. Your money is yours-take control today.